5/5
TrustpilotGreat service from Kevin at Norbury branch
Kevin Velaj worked so hard for us with great advice, honest valuation and excellent communication.
Trusted Agent profile · Coventry
Bairstow Eves Coventry Sales reviews
★★★★★
614 reviews across 1 platform
153 - 157 New Union Street, Coventry, CV1 2NT, CV1 2NT
Bairstow Eves's office in Coventry, at 153 - 157 New Union Street, is rated 2.8 out of 5 across 614 reviews on 1 platform.
Reviews
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAbysmal company! COVENTRY OFFICE
My son viewed a rental property and put £250 security deposit down. Everything was going through ok until today when he was told due to his bad credit it would no longer be available to him. The form he had to fill in mentioned bankruptcy and ccjs which he doesn't have but apparently that meant other debts too (which was not stipulated!) Insinuating that he lied on the form is downright outrageous and are refusing to refund his £250 (when he was told that the only time it would be withheld was if he himself changed his mind). I was willing to be guarantor if needed but when he mentioned this it made no difference. Absolute rip-off merchants, uncompassionate beyond belief! Awaiting now for confirmation within 24 hours of a complaint ~ 14 days to rectify before I consult my solicitor and the ombudsman). Steer clear (of Coventry branch anyway).
1/5
TrustpilotMy experience with this letting agency…
My experience with this letting agency was extremely disappointing.
1/5
TrustpilotNon existent communications or professionalism.
We initially contacted this estate agency through Rightmove for a property valuation, and they were quick to respond, which led us to book an appointment. After the call, we received several follow-up messages confirming the scheduled time, including one on the day of the appointment. Unfortunately, no one showed up.I called the Romford branch directly, but only reached an answering machine. I left my details, expecting a call back, but that never happened. I even followed up with an email and checked my junk mail just in case, but received no response.This experience was highly disappointing. The lack of communication and professionalism was frustrating, and I found them to be very unreliable. I would advise others to avoid this agency.
5/5
TrustpilotMs Sophie Buckthorpe
Ms. Sophie was so helpful throughout the process and she was so kind and supportive to clarify my small concerns promptly. Absolutely she is an asset for the company. Thank you so much for your support Sophie
1/5
TrustpilotDisappointing Move-Out Experience
My experience moving in was smooth, but I’d encourage anyone reading reviews to also consider what happens at the end of a tenancy.
1/5
Trustpilotput the phone down on me after hearing…
put the phone down on me after hearing my name. I assume its not the ideal name for a Tennant. unprofessional group of people, I'd rather be homeless
1/5
TrustpilotCorrupt Liars
Trying to buy a house. Lied continuously for a week that the seller hadn't got back to them, when I spoke to the seller, he told me they'd arranged new viewings. They never get back to you and seem very disorganised.They also try to sell you their own mortgage advisor and tell you that using them will give you an advantage.There is a reason their nickname is B*****d Thieves.
5/5
TrustpilotGreat service
My agent Eilish is really great. I can’t thank her enough for all her help. She is quick and responds to my emails. Im very grateful for her.
5/5
TrustpilotProfessional, Efficient & Friendly staff (Rainham Branch)
Professional, efficient and friendly service. All the staff at the Rainham Branch of Bairstow Eves have been outstanding and a pleasure to deal with.I originally used a lesser known estate agents, who did have cheaper fees, but I received a very poor service and consequently with no sale of my property. You really do get what you pay for.Being very apprehensive with estate agents in general, I decided to give Rainham (Essex) Bairstow Eves branch a try.They were absolutely brilliant and I cannot fault any of their staff.Thank you, Chris and your first class team.
5/5
TrustpilotLeah Roots of Bairstowe Eves
Leah Roots of Bairstowe Eves, has been absolutely fantastic.
1/5
TrustpilotKEEPING MY 3500 GBP (deposit & partial rent) for no reason
Partial rent & deposit is still not paid to me in more than 100 days after leaving the rented property on 31st March 2024. I had to leave the rented property early to move to mortgaged house. I have paid them 1500 GBP their non-sense early contract exit and property ad fees; still they are shamelessly keeping my partial rent (paid rent for full month April) and deposit of 2000 GBP, which is nearly 3500 GBP. I was not expecting their service to be the worst in the market. I am going to report to property ombudsman for sure. NO ONE SHOULD USE THEIR DISGUSTING SERVICES.
5/5
TrustpilotI can’t fault Lauren😊 sales negotiator…
I can’t fault Lauren😊 sales negotiator at the Hucknall office. She is friendly, professional and very knowledgeable in our house search. Nothing is too much trouble for her and although I have only met her the one time, she has left a lasting positive memory. Thank you Lauren
1/5
TrustpilotI would advise everyone to avoid …
I would advise everyone to avoid Bairstowe Eves Great Barr. We received very poor disorganised service in our case. It all started badly with them getting our property mixed up with another! It ended badly with it taking 5 months to sell to our very keen cash buyer. When this same property was purchased in 2003 it was all done in less than two and a half months, obviously Bairstowe was not involved.
1/5
TrustpilotWish I used an alternative agent.
Most expensive agent we had come to assess our property. Did the bare minimum at every step of the way and were not helpful in any way imaginable. Did not want to get involved in anything and we were left to do our own sales & purchase progression while paying a hefty premium for the privilege. My advice would be to avoid Bairstow Eves and use a cheaper agent, while you'll still have to do a lot of the legwork yourself, you'll save yourself thousands of pounds.
1/5
TrustpilotMoved out of a rented property…
Moved out of a rented property 29/07/2024. Chased and chased for updates about my deposit being returned only to keep being informed we are awaiting details from the landlady. According to my tenancy agreement I should have been informed within 10 days of any ‘proposed’ deductions. 3 weeks on and no further forward. If I was in breech of the tenancy agreement they would be quick to act but when it’s the other side.. nothing!
1/5
TrustpilotOne of worst letting agent
One of worst letting agent , they don’t have any ethics, they just need money 💰, worst customer service, we got a flat for rent in worst condition, they gave without cleaning, used toilet didn’t even flush , really shame on them, when we gave a complaint they didn’t even apologise, and flat is also worst condition, it needs to refurbish but gave for rent. Full of oily kitchen, got shocked after seeing bathroom. Owner will not pick calls, this letting agent will not take responsibility, but they signed on behalf of owner on the agreement. But surely I will not leave them, I’ll post in every forums.
5/5
TrustpilotSuperb communication and prompt…
Superb communication and prompt responses from Eilish. Dealt with my concern about a property that is managed by yourselves with care and empathy.Thank you Eilish.
1/5
TrustpilotAdvertised flat for sale with a alloted…
Advertised flat for sale with a alloted parking space, then to be told I could only park my car in a very small space tight up against a wall, the space was smaller than my car, I don’t have a big car. I made it quite clear to Bairstow Eves that I only considered the flat as it had parking, not alloted small smart car only parking! The lies continued with this firm and they just repeat themselves like parrots. It has cost me 2.5k in fees and I have to pull out so a chain of 4 people before me are also going to be effected, I was literally at contract stage, the stress is unbearable that I and others are now going to suffer. I do NOT recommend this company, their tactic is also to say to the seller while you are there, oh don’t forget you have a viewing later and 2 further ones booked in! This is pressure selling and more than likely lies. The management guy that runs the upkeep of the building told me that if I couldn’t park there that I should have my licence taken away, change your car to a smart car! His rudeness continued until I was left in tears, the agent just stood by and did nothing! Avoid this company, they talk the talk but never follow through.
1/5
TrustpilotI don’t just make reviews unless I have…
I don’t just make reviews unless I have to. But a family member has their house for sale with B&E. and quite frankly from what I keep hearing it’s not a very good service at all. I also did my own way of contacting as a perspective buyer. 5 times I made contact with the local branch and not once have made contact over the property I was enquiring about. It also concerns me that there is no main number to call them apart from the local branches which if they are not providing a good service it will be there word against yours over any complaints to head office. So they have eliminated anyway of taking an issue higher than the branch. Which you need to ask do you want sell or buy a house from this organisation ? Also my family member had their house reduced without any written confirmation of them taking this action. So it would appear they can do pretty much what they like in terms of when it suits them rather than what suits there customers.
5/5
TrustpilotThe customer service base on day to
The customer service base on day to when I received the house. It was the fastest letting so far and all thanks to Grace with her excellent communication and guidance during the whole process
1/5
TrustpilotTotal failure in Hucknall
Total failure. Rude and unprofessional staff. Very few viewing of the house. Promised communication failed to happen as the norm. Poor quality photographs of house and near illiterate description of house and garden. Agents appear to be in league with the one buyer to get a cut down price so the house could be rented out by them. If you want to sell a home in Hucknall try another agent.
1/5
TrustpilotThis is the worst Estate agent
This is the worst agent, avoid them at all costs. They are a complete shambles, they charge through the nose, and really haven't got a clue.
1/5
TrustpilotVERY poor service
I have a buy to let property in Barking bought from and managed by the local Bairstow Eves office. I'm VERY unhappy with the service I receive from them. I pay a monthly service charge and yet get no service.Every month, the rent paid to Countrywide by Housing Benefit on my tenant's behalf goes astray. Every month it takes weeks of emails to trace the money despite my tenant sending a reference number. Housing Benefit have invited Countrwide to sign up to the landlord's portal so they know exactly when the rent is being paid. I have no idea whether Countrywide have signed up because neither they nor the Barking office respond to my emails. The January rent has not yet been paid to me. This is causing problems with mortgage payments, service charges etc. I'm certain my tenant is not the only person in receipt of Housing Benefit that Countrywide deal with and yet they seem to have no system for dealing with what is after all public money.When I tried to submit this on your feedback form, this is what I gotWe're sorry, but something went wrong.If you are the application owner check the logs for more information.
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Questions about Bairstow Eves Coventry Sales
How many reviews does Bairstow Eves Coventry Sales have?
Bairstow Eves's Coventry office has 614 reviews across 1 platform: 614 on Trustpilot (across the whole business).
What is Bairstow Eves Coventry Sales's rating?
Bairstow Eves Coventry Sales is rated 2.8 out of 5 across all 614 reviews.
Where is Bairstow Eves's Coventry office?
Bairstow Eves Coventry Sales, 153 - 157 New Union Street, Coventry, CV1 2NT, CV1 2NT.
