5/5
TrustpilotMellissa is the friendly staff
Mellissa is the friendly staff and quick response for any enquiry. It is a great experience for rental a new home.
Trusted Agent profile · Coventry
Bairstow Eves Coventry reviews
★★★★★
1,146 reviews across 3 platforms
157-159, New Union Street, Coventry, CV1 2NT
Bairstow Eves's office in Coventry, at 157-159, is rated 3.7 out of 5 across 1,146 reviews on three platforms, including 540 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Coventry.
Awards
The Trusted Agent 2026 results for Bairstow Eves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleAmber helped us view the apartment & answered any questions needed
Agent replied · 21 June 2024
Thank you for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotAmazing experience
Amazing experience with the Cannock team! Just bought a house and they couldn’t have been more helpful. They were very friendly and supportive the whole way through from acceptance to completion. Kerry, Brandon and Jas are top tier! Thank you so much from all of us including our pup! 😊
5/5
TrustpilotVery professional
Very professional in the field of lettings and an excellent customer care from day one to when we got our keys. Very supportive and sent us a video viewing which enabled us to make a decision on the property and its just perfect.
5/5
TrustpilotA massive thank you to Laura
A massive thank you to Laura, so helpful and goes above and beyond to get things done would recommend to any body
5/5
GoogleAmber showed me the property. She was friendly and explained everything in detail.
Agent replied · 21 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotThe worst letting experience ever
The worst letting experience ever. Despite paying all rental fees from 11.12.19 and signing the contract I still do not have access to the property! Is it just me, or is it breaching the contract? Letting agent is completely uninterested. Utter lack of professionalism throughout the whole application process up till now, when I literally have to rely on my friends letting me sleep on a couch, despite technically having a house rented.
5/5
TrustpilotI would highly recommend Bairstow …
I would highly recommend Bairstow services, specifically Adam and Elaine from the Wanstead branch, they were superb. Since my first contact with them, I felt that I was being listened , they understood my needs and tried to help. In my opinion there are many state agencies out there, but not many really care and have a good customer service as I experienced with Bairstow. Thank you guys!
1/5
TrustpilotI am really disappointed
I am really disappointed. All started well at the begging of the contract but when their is a problem they take so much time to fixe it. Our wash machine went down. We waited 4 month before the agency sent us a technician to replace it. Moreover at the end of the contract we wait 3 month before to have our deposit back. Bad experience. I don’t recommend it.
4/5
TrustpilotMy review is based on buying from Bairstoweves not selling/renting
I didnt use these to sell or rent, rather buy from. Their mansfield woodhouse branch, Verity were very helpful in helping me chase the seller for updates.
5/5
GoogleVery good customer support and very helpful staffs
Agent replied · 21 June 2024
Haris A R thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
1/5
TrustpilotDO NOT UTILISE THIS COMPANY
Extremely Poor customer service, would not recommend to anyone. Their deposit scheme is an absolute joke for landlords - tenants moved out of my house 4 months ago with clear evidence on checkout report of damages / repairs / removals but Bairstow Eves have not refunded me deposit deductions for what I have had to pay out. Constantly had to chase to try and resolve - inconsistent communication.
5/5
GoogleTransparent about services and costs from the start, communicative throughout and friendly. Very easy to get a tenant in overall including arranging for additional services like inventory etc.
Agent replied · 21 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleGreat service from Liam Newsham & Jordan Conniff ! Highly recommend as they both helped myself and my partner moving in to our property through the whole process.
Agent replied · 21 June 2024
Thank you for your fabulous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleTrevor & Ramona have done a really good job, I was very impressed, constantly updated, pleasure doing business. I would not hesitate to use again..well done Bairstow eves
Agent replied · 21 June 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
4/5
TrustpilotExcellent service
Vary helpful service from start to finish Jodie was extremely pleasant to deal with and vary professional. I would highly recommend Bairstow Eve.
1/5
TrustpilotTreat customers like dirts!!
DON'T USE THIS AGENT!! They will ruin your life!!!! I've rented a house via this estate agent, the entire time I have to deal with their endless unreasonable requests and horrible manner!!! All staff act like they are King!! Treat customers like dirts!!Shame there is no negative to give!! The worst service and worst estate agent I have ever experienced!! How do this company still have business!!
1/5
TrustpilotTerrible Company and Worst Service..I…
Terrible Company and Worst Service..I have vacated from the house and they haven't returned my advance amount. I been chasing for almost One and half month.They are not giving the timeline and response is very worst. I recommend don't take any rented properties from this agent.
5/5
GoogleWe had great experience and i am sure they are providing everything in customer experience like transparency
Agent replied · 21 June 2024
Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care
5/5
GoogleTenant found and moved in within 3 weeks. Excellent and speedy service so far. One happy landlord.
Agent replied · 21 June 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleFirst time I have used Bairstow Eves, A professional, thorough process and managed to find a suitable tenant quickly. Excellent service and great to deal with.PositiveResponsiveness, Professionalism
Agent replied · 21 June 2024
Many thanks for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service from Lisa and Team. Very efficient service
Agent replied · 21 June 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleEfficient and responsive to queries, and very helpful staff patient and willing to answer multiple queries
Agent replied · 21 June 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotHow do you give zero star
How do you give zero star? Trying to get my deposit back, Olga, Elizabeth and the rest of the team have been tossing me around. I moved out 2 months ago, my former landlord checked the apartment and was happy for most of my deposit to be refunded but these guys are telling me my deposit refund is now "uploaded for a review" Stay away from them, they are rogues!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Bairstow Eves Coventry
Has Bairstow Eves won any awards?
Yes. In The Trusted Agent 2026 awards: Bairstow Eves, Coventry won Platinum.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Coventry.
