Trusted Agent profile · Coventry
★★★★★
101 reviews across 1 platform
477 Holyhead Road, Coundon, Coventry, CV5 8HU
Archer Bassett's office in Coventry, at 477 Holyhead Road, is rated 3.5 out of 5 across 101 reviews on 1 platform, including 101 Google reviews rated 3.5.
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
5/5
GoogleSelling our house from abroad should probably have been a very stressful process but Archer Bassett made it very simple and they went above and beyond at every stage. I couldn't recommend their services enough.
Hi Bethany, thank you so much for your lovely review, it was a pleasure to work with you.
5/5
GoogleWas with them as a landlord and selling the property they were very professional and helpful.
5/5
GoogleWe have been using the services from Marie and the team at Archer Bassett for many years and have always found them to be pleasant, professional and understanding. I would (and have!) highly recommend them.
5/5
GoogleI am a landlord, I use Archer Bassett to manage this property for me. I am very impressed with how they keep me up to date with everything.
Thank you for your feedback Emma, it really helps!
5/5
GoogleWe have just completed our house sale with Archer Bassett Holyhead Rd Coventry, I could not recommend them higher, a faultless service from all the team there, especially Stephanie. Thanks once again Rod Alderman.
1/5
GoogleLandlords if you want your properties wrecked by the tenants and the maintenance people they use and also struggle to get any deposits back then these are the ones to use. My husband and i have had Archer Bassett both Rugby and Coventry Hollyhead road branch let properties out for us for over ten years in Rugby and Coventry. For the first few years they done a good job, but for the last five years they have got worse and worse to the point where we no longer rent any properties out through them, picked the last set of keys up today. The five or six monthly checks are a waste of time, they only pick up on faults that the landlord needs to address and not how scruffy the place is or how many people are living there when it should only be one or that they have dogs or cats when they should have none, also the checkout they do and charge a silly amount for is a waste of time, they miss loads things that should be picked up on, i have been in after they have done the report and found food waste in cupboards along with maggots, missing blinds, broken sockets etc etc but dont forget you have to pay for this to have any chance of getting any part of a deposit back which we had been told by them is almost impossible to get back because they use a outside depositary who nearly always side with the tenant. We appreciate that you have do have to accept wear and tear, but if they do the job job they supposed to do on a fully managed let and inspect properly then things could be nipped in the bud. If you have any problem like an electrical problem or leak they will first get a quote from their maintenance people before doing anything, then get you to pay for it first, this is fine if it is a big job but we have had three properties that have had leaks and two of them have been a one minute job to stop the leak from causing more damage ( turn off the valve) but no, they go away and send in a quote to them that is then sent to you and by the time you have it which could be a coupe of days before you see it which could only be £60, well you can imagine, new floors etc, and they will not accept any fault on there part whatsoever. We had one house that a tenant had moved out of and had found that much damp, i mean soaking wet walls we had to get a specialist in who told us the main water pipe in the ally way (terraced) must of broke at least a two or three or more years before had caused it, so much for the six month inspections. I wont go into the attitude you can sometimes get from them because everything remember is your fault. Its all about getting as much money out of you as possible for the least work. We are so glad we no longer have to deal with them and would advise anyone thinking of using them not to, you will regret it.
5/5
GoogleExcellent service from Stephanie and such a lovely person who was so informative from beginning to the end of the purchase.
Thank you so much for your kind words Jayne. We hope to work with you again in the future.
1/5
Google4 SEYMOUR HOUSE,WARWICK ROAD COVENTRY When we visited the house they told us that it was furnished, surprisingly when we entered to live there were important furniture, the bed and cabinets, dirty and unpainted walls, they gave us a list of defects that at least there were 25- 30N defects at the house, one of the most important all the windows were broken and entered cold, you can imagine the cold we spent during the winter, the answer was that the landlord did not want to fix them, the communication with the agency was always very good , with respect to hot water they were always fast. We had a new house and extended us 2 times an additional month until they entered the next one (they didn't find new tenants either) for a few months they made many visits but nobody hired the floor. Before leaving the house They send you an email saying the conditions with which you have to leave the floor, clean, organized, we insist on doing the checkout with them to confirm that everything was right and D Evolve our integrated deposit, because that did not happen and stole from the deposit the amount they wanted, what a way to steal without seeing your face. My experience is not recommended, they are not professionals and if they can deceive you they will do it, I hope that my Experience serves others, greetings
5/5
GoogleHave had a fantastic experience recently selling a property through Archer Bassett in Coventry. The process was dealt with efficiently and with great sensitivity. Nothing was too much trouble for them and they kept us well updated along the way. Their advice and expertise was invaluable. They helped complete the sale so quickly and gave a very professional service. Would use them again and recommend them to anyone thinking of selling for sure.
5/5
GoogleThe Sales team at Archer Bassett have been fantastic from the moment I chose them to sell my house. Their advertising pulled in lots of viewings and they kept me regularly updated and advised me on various offers made by potential buyers through to the ultimate completion on the house! I thoroughly recommend Archer Bassett to anyone wishing to sell their house! Thank you for your time and effort in getting this sale done!
5/5
GoogleThey're reliable and ready to answer questions and concerns of customer.
That's great to hear, thanks very much for your feedback, it really helps!
5/5
GoogleA great service from Mark - kept me updated of all stages of the sale of my property and nothing was too much trouble - I thoroughly recommend using Mark and Stephanie for your house sale
Hi Wendy, thank you so much for your excellent review, hope to work with you again in the future.
1/5
GoogleCannot recommend this company. I've been without any running water in my properties for three days now and still no end in sight. No toilet, no washing up, no cleaning facilities, no basic human decency allowed for their tenants - just profit for them. Have been left without any running water for almost a month out of the 9 months I have lived here. Mental.
1/5
GoogleWould have give 0 stars. Absolutely unprofessional service from these. My girlfriend went to view a property with a guy called Tom Wolski. He told my girlfriend we would have to go through the application process, there was a couple viewing after us. My girlfriend emailed him after the viewing to say we would like to start the application process. Upon his return he emailed back and said that the couple after us had phone up and put a deposit down on the property while he was travelling back and that they would “have to go with them” so it was one rule for us and another for them. Absolute money pinchers. Would not recommend!
1/5
Google0 stars - went to a viewing for a property was advised was all through the application procedure for all applicants, as soon as I got home from the viewing i recieved an email advising the people after my viewing have put down a deposit. Unfair as no application was completely by others but due to them putting a deposit down they secured the property, I was not informed of this else I would of done so. Unfair and unprofessional, time wasters
1/5
GoogleDo not ever use this estate agent . I rented My house with them for far too long almost 7 years. During the coronavirus my last foreign tenants decided they did not want to pay me Any rent! This was in May 2020. Archer Bassett allowed them to completely destroy my house They painted the bedrooms in bright pink and left mould in the main bedroom . It had cost me thousands for a refurbishment with the painting and the decorating . I have still not got my rent back from last tenants . I phone them everyday but the people who work there are rude unsympathetic and incompetent. They basically confuse the general public with rules and regulations of letting your house. All they are interested in is making as much money as possible ! The person who owns it is called peter I have spoken to him on the phone once or twice He is a rude sarcastic individual People of Coventry just let your property with a different estate agent These people should not be allowed to exist in business and this is why they give estate agents a bad name
1/5
GoogleIf you are Landlord do not use Archer Basset. Service is really poor. Communication is weak and they will scam you out of money which you haven’t agreed to pay. Please be aware of the Statement with in their contract that reads they can change their contract at any time. If you are considering Archer Basset make sure you check your terms and conditions with a solicitor and note the following wording “we may make any change to the terms” I’m afraid to say this has caught me out. Very dirty business from Archer Bassett.
5/5
GoogleDealt withe Archer Bassett for years and they have been fantastic. All the staff were friendly, helpful, and professional , especially Nicola. Thanks for all the hard work.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI dealt mainly with Stephanie at Archer Bassett and from the start she was so friendly, personable and I instantly felt at ease with her. She always got back to me if I had any questions with a quick response and nothing ever felt like too much trouble. I would definitely recommend :)
1/5
GoogleThe most worst let in agency. I paid deposit to hold one house and after they check my references and rejected my, hold my money. Before that I asked if I apply and don't give me house can I recuperate my deposit? They said yes. And now send me message because I have low credit score. Y rent house not buy.... This people are rasist and trick people who don't speak English like my. Rubbish agency with rude people.
1/5
GoogleIF THERE IS ZERO STAR I WILL RATE THEM They booked me for a view for the property and they told me call as at the day of viewing I called them and they said It is not exciting anymore. But I realised the story, the booked many different people and they do the same with everyone I stopped searching for a house because the told at viewing you can reserve the house for £225. Unprofessional agency . Unfriendly staff. AVOID THEM PLEASE 👎
5/5
GoogleArcher Bassett are a very professional company and are a pleasure to deal with.
1/5
GoogleWARNING landlords - DO NOT USE!!!!! Complete con artists who have created a contract that is so woolly but will have you trapped! They change the fees you have to pay after the contract has been agreed and signed but hold you to ransom if you want to leave them - will charge you 2 months rent plus VAT if you want to leave them!!! DO NOT USE !!!!! Beware
5/5
GoogleVery professional. I have just rented a flat with this agency and it has been excellent. They have helped to me with everything, always with a quick response and very kind and friendly. I highly recommend to rent a flat with them.
Thank you very much for your feedback! We hope you have settled into your new home.
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