5/5
Both Leanne and Veronika were extremely professional, polite and punctual in assisting me in my housing search. 10/10 Recommend
Agent replied · 23 October 2024
Thanks for the amazing review Anthony, much appreciated!

Trusted Agent profile · Covent Garden, London
Verified
★★★★★
125 reviews across 3 platforms
31 A Long Acre, Covent Garden, London, WC2E 9LA
Tavistock Bow's office in Covent Garden, London, at 31 A Long Acre, is rated 4.9 out of 5 across 125 reviews on three platforms, including 116 Google reviews rated 4.9.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We have been using Tavisock Bow since 2015 on our Residential Estate and can highly recommend them as Letting Agents. In the short time they have been ...Read the review from landlords
I recently moved into a property in Covent Garden and was assisted by Lucy Nairn. Lucy was exceptional throughout the process and highly professional. She made ...Read all 2 from tenants
London's West End is one of the most exciting places in the world, that's why we love it. A collection of urban villages with their own distinct identities, Covent Garden, Soho, Fitzrovia, Bloomsbury, all areas we're experts in and proud to call our patch. We saw an opportunity to create a straightforward property advisory business & residential agency with a forward thinking approach, stripping back unnecessary procedures and delivering results for our clients and an enriching experience for our customers. We offer the full suite of residential services, Sales, Lettings, Property Management, Development Consultancy & Acquisition Advice. We believe the combination of a highly experienced specialist team, an innovative approach to branding & marketing, the agility of a small firm and unrivalled local knowledge, experience & expertise allows us to deliver commercially astute advice to clients with residential assets in our patch, whether they be owner/occupiers, private investors, commercial entities or institutions. The cornerstones of our business are honesty & integrity, extensive experience and a deep understanding of our niche market and clientèle. We are here to re-define people’s expectations of a residential agency. We are Tavistock Bow.
Every review we hold for the Covent Garden office, from every platform, shown as written. First names only.
5/5
Both Leanne and Veronika were extremely professional, polite and punctual in assisting me in my housing search. 10/10 Recommend
Thanks for the amazing review Anthony, much appreciated!
5/5
I don't believe in luck, I believe in trust and understanding, I've been with Mrs Victoria crypto for some years and I've made good amount of money with her simple strategies of trading. Meeting with her has been the best experience that has happened to me in this past few years and I'm expecting yet another payment from the broker today. Scammers are everywhere but to find a reliable trader like Mrs Victoria crypto , Hash is not an easy task and my advice for you all is to come over and contact her directly on her WhatsApp: +1 (702) 919-0093 OR victoriacrypto062@gmail.com
5/5
Just like magic! That’s all there is to say. Leanne accepted a challenge, no one else was willing to take and she delivered on so many levels. There were many factors making it hard to find a new home including time pressure, but she made things work. The whole experience was smooth and easy. My partner and I found our perfect home. If she can help us, I’m sure she is able to find a flat under easier circumstances as well. She is also an expert on Covent Garden, which helps if you want to find something in this area. Thanks again for helping us. Much appreciated and it will never be forgotten.
5/5
Agent Helaina exemplifies the pinnacle of professionalism and dedication. She is incredibly attentive to detail, ensuring everything is handled perfectly. Her responsiveness is exceptional. She always replies quickly and addresses any concerns with care, offers helpful solutions with a warm, professional attitude. What truly stands out is her understanding personality, making the entire process smooth and seamless. Helaina, shines in her remarkable service. She not only meets expectations, she exceeds them with a high level of expertise. Without a doubt, she is a credit to her profession and has my highest recommendation. Couldn't have asked for better, my highest recommendation.
1/5
The people working at the Tavistock branch are actually lovely and always willing to help, however the flat I rented from them had an unacceptable landlord. I was living in a rat infested flat for months and they never cared or even took responsibility for having rented a flat that had an obvious history with rodents. They were not even willing to compensate after everything! Stay away from any flats in the Covent Garden region! I will attach an image of one of the rats I caught below. It’s just really terrible really… flats with a history of rodents should NOT be put on the market! This a HEALTH AND SAFETY HAZARD! People could get genuinely sick from this! Very bad on Tavistock part to work with such landlords.
Dear Carla Thanks for your message and kind words about our team, however we're obviously sorry to hear that you're unhappy following the end of your tenancy at the property in question and felt the need to leave us a negative review. Firstly, we must make it clear that the health, safety and well-being of our residential occupiers is of paramount importance. It is inevitable that issues arise on occasion, however we pride ourselves on our ability to deal with matters efficiently and effectively, as our numerous five star reviews would indicate. We have rigorous protocols in place to minimise issues wherever possible, despite things often being outside of our control, however if you feel we have failed in any of our responsibilities, we have a formal complaints procedure on our website which we would invite you to follow in order for us to deal with and resolve your issue as quickly and amicably as possible. In the meantime, one of our Partners will be making direct contact imminently to discuss the matter with you personally in order to better understand the overall situation and your resulting grievances. Thank you for your understanding. Kind regards Tavistock Bow
5/5
Leanne helped us with everything we needed and guided us through negociating the rent for our new flat. When a last minute change threw a wrench in our plans, she even went out of her way to allow us to move our things to the new place earlier than previously arranged.
Thanks for the review, our team will always go the extra mile to make the experience that much better!
5/5
Very satisfied by the service provided by this agency. Veronika and Leanne were really helpful and made this process really painless, by keeping communications simple, fast and effective. Absolutely recommended :)
Thank you for your positive review and recommendation, we do our best and really appreciate it! Tavistock Bow
5/5
Highly recommend! Chelsea & Veronika were incredibly helpful and made the entire process smooth and stress-free.
Thank you for the kind review Bharat, much appreciated! We're pleased Chelsea & Veronika were able to keep the process stress-free for you, we hope you enjoy your new home!
5/5
It was a great experience with agent Emily, she helped me a lot.
Thanks for the review Arta, Emily is such a star! 🌟 …
5/5
Moving to a new country can be stressful but Leanne made the entire process smooth and seamless. She was incredibly responsive and helpful in answering all my questions every step of the way. Super professional and friendly. Highly recommendPositiveResponsiveness, Quality, Professionalism, Value
Thanks Mia, it's good to know we were able to take some of the stress of moving away, we do our best! Thanks for the review. Tavistock Bow
5/5
“I have worked with Tavistock Bow for over 8 years and I have been extremely impressed with their services. They have consistently provided top-notch advice and support for our portfolio. The team at Tavistock Bow is professional, efficient, and always responsive to my needs as a landlord. They are quick to address any issues that arise and they handle tenant concerns with care and professionalism. One thing that stands out about Tavistock Bow is their attention to detail when it comes to screening potential tenants. They go above and beyond to ensure that the tenants they place in my properties are responsible, reliable, and trustworthy. This has given me peace of mind knowing that my properties are in good hands. Additionally, Tavistock Bow keeps me updated on any changes in the market or regulations that may affect my rental properties. Their knowledge and expertise in the industry have proven invaluable, and I feel confident in their ability to navigate any challenges that may arise. Overall, I cannot recommend Tavistock Bow enough. They have been an excellent partner in managing my rental properties and I am grateful for their exceptional service.”
Thanks for the kind words Yasin, positive feedback is always appreciated and nice to know we're seen to be doing a good job! Tavistock Bow
5/5
I had a great experience finding a new rental with Tavistock Bow. Leanne and Veronika were pleasant to work with and very responsive. I'm really happy with the property and highly recommend working with them!
5/5
Had a great experience working with Leanne on my recent flat hunt. She was on top of all the details I needed and was absolutely exceptional when it came to prompt and honest communication. Have worked with a number of real estate agents over the years, and could wholeheartedly say this has been one of the most seamless and professional experiences I have had. I would strongly recommend you reach out to Leanne if you are looking for a property in the area.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Leanne Saddington has been absolutely amazing from start to finish. Moving whilst Covid-19 was happening was an experience I anticipated to be stressful and complicated, but with Leanne it was everything but that. She understood directly what I wanted and showed me around flats in London. With her help, the contract was signed within a few days. She's also been incredibly helpful whenever I was unsure or confused about anything. She's also incredibly honest and friendly! I honestly don't think I could have had a better experience then will Leanne. Highly recommend :)PositiveResponsiveness, Quality, Professionalism
5/5
Leanne Saddington is an absolute gem and has made my experience of working with Tavistock Bow to find a flat extremely seamless. As someone coming out of town and moving during the COVID-19 crisis, I couldn't have asked for someone more flexible, proactive, and accommodating than Leanne. From my initial email, she was incredibly responsive over email/text/video and truly went the extra mile, she conducted FaceTime viewings, provided me honest advice to help me narrow down my list, and even sent me a full virtual walking tour of the surrounding area of my top choice flat to help me feel more secure in my decision. Not to mention she also negotiated an incredible deal. I expected this process to be very stressful through and through, but with Leanne it was easy :) Would work with Leanne and Tavistock Bow again in a heartbeat and have already recommended them to other colleagues planning their moves!PositiveResponsiveness, Quality, Professionalism
5/5
I must've sent out 50 requests for information on rightmove during my apartment hunt, and Leanne was one of the very few that took the time to really understand my search and requirements instead of just sending me a template email or questionnaire to fill out. Although I had quite nuanced search parameters, Leanne was very patient and responsive throughout the whole process, and ended up helping me find what I was looking for. Definitely highly recommend!PositiveResponsiveness, Quality, Professionalism
5/5
Veronika and Leanne were excellent in helping us find our new home! They accommodated all our requests promptly and made our move feel as seamless as possible.
Thank you Katerina, we're glad you had a positive experience and your review is much appreciated. Tavistock Bow
5/5
When we moved to London from the United States one year ago, we didn’t know what to expect from flats in London in terms of space, amenities, cost, etc. We began working with Tavistock Bow to help us find a flat that would be a perfect start to our new life and adventure in London. Lucy, was the letting agent we worked with and she really listened to what were were looking for in a flat and she helped us find a perfect flat that ticked all of the boxes we had (price, location, amenities, close proximity to public transportation, etc.) Throughout the entire process of going to look and flats and continuing on until our tenancy agreement was signed and completed, the entire transition was made easy and Lucy and the rest of the Tavistock Bow team were there to answer any and all of our questions
5/5
Leanne Saddington was our agent and I couldn't have asked for a better person to work with! She was an absolute delight to work with and made the whole process of renting a flat in London smooth sailing and easy! :) She goes the extra mile as well - waiting until 8pm at the office to sign the lease. She's honestly great and has a warm and friendly vibe! I highly recommend Tavistock Bow!PositiveQuality
5/5
We worked with Leanne while looking for a new flat recently. She was an awesome agent to work with, she helped us find a great flat that had everything we were looking for. She was super easy to communicate with and quickly responded to all of our questions. We really enjoyed working with Leanne and would definitely reach out to her again next time we’re looking for a flat.
5/5
Leanne and Veronika were very helpful always and care for their clients! would recommend
5/5
Over the years, Leanne Saddington has found two perfect homes for me. From the beginning, she seemed to get me and get what I wanted. Leanne understood exactly the kind of flat I was looking for and we didn’t stop until we had found it. Some people stand out. Some people, you remember. It’s Leanne’s honesty and incredible personality that made working with Tavistock Bow so rewarding. Highly recommended.
5/5
My experience with Tavistock Bow was great they took care of all the details and helped me with the process to secure my flat. A special thanks should be made to Leanne Saddington who was there throughout the process and was very helpful. I recommend Tavistock Bow and Leanne to anyone who is looking for a property thank you very much.PositiveQuality
5/5
Highly professional, composed and trustworthy service.
I recently moved into a property in Covent Garden and was assisted by Lucy Nairn. Lucy was exceptional throughout the process and highly professional. She made my move very smooth and reflected excellently as a representative of Tavistock Bow - an estate agent that can be trusted and will offer first class properties and service. Delighted with my flat and the service I received. Thanks Lucy, a credit to Tavistock Bow!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tavistock Bow's Covent Garden office has 125 reviews across three platforms: 116 on Google, 4 on Facebook (across the whole business), 5 on View Agents.
Tavistock Bow Covent Garden is rated 4.9 out of 5 across all 125 reviews, and 4.9 out of 5 on Google from 116 reviews.
Tavistock Bow Covent Garden, 31 A Long Acre, Covent Garden, London, WC2E 9LA.