5/5
TrustpilotThe estate agents did exactly what they…
The estate agents did exactly what they said they could achieve and I sold my house within a few days at full asking price. Could not have done any better. X
Trusted Agent profile · County Durham
Reeds Rains Durham City reviews in County Durham
★★★★★
2,233 reviews across 2 platforms
83 New Elvet, Durham City, DH1 3AQ, County Durham, DH1 3AQ
Part of Your Move & Reeds Rains Rogers Stewart, see every office.
Reeds Rains's office in County Durham, at 83 New Elvet, is rated 3.8 out of 5 across 2,233 reviews on two platforms, including 274 Google reviews rated 4.6.
Reviews
Every review we hold for the County Durham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotReeds Rains Congleton
Reeds Rains Congleton have just sold my property and I would highly recommend the service. They were very professional from the beginning, offering different marketing strategies to suit my needs. They got me an asking price above the guide and above my expectations. The sale went through with the help of the sales team and although there were some difficulties along the way, nothing was too much trouble.
5/5
TrustpilotI have nothing but good things to say…
I have nothing but good things to say about yourNantwich staff. Phone calls,feed back (some can t have been easy) and efficiency have been great.My thanks to them
Agent replied · 23 October 2024
Thanks for your review. I will let the branch know.
5/5
TrustpilotOutstanding staff
Outstanding staff, Leanne and Samantha went above and beyond to make sure I was able to get the property I really wanted. So friendly and reassuring.
5/5
TrustpilotVery efficient service
Very efficient service. Easy process. Stated that would probably sell my house in a few days and that’s exactly what happened. Excellent service and got my full asking price. Would recommend.
5/5
TrustpilotSimply the Best - Hartburn Team
The Team in Hartburn office have been amazing, I cannot express my gratitude enough to them all. Outstanding service, caring, sensitive and overall made my experience a smooth, happy occassion.If anyone needs to sell, rent or purchase a House please please use Hartburn Team.You are truly the best agents in the North East.
1/5
TrustpilotHORRENDOUS!
HORRENDOUS!! Avoid avoid avoid!Do not go through this agents to rent a property they treat you absolutely disgusting! Always to busy to answer calls, never want to help with any issues but can’t wait to take your money Avoid at all cost
Agent replied · 23 October 2024
Hi Lorna - would you be able to let me know which branch you have been trying to get hold of? Thanks
5/5
TrustpilotReeds Rains Chester le Street have…
Reeds Rains Chester le Street have given me fantastic service. I have remortgaged through their financial advisor Rachael Bolam and she was professional, knowledgeable and made the whole process easy while saving me money to boot. They are also currently marketing my property for sale, the photos are superb as are the staff on the office who are really proactive and good at keeping us updated. Would recommend them to friends and family without a doubt.
1/5
TrustpilotDont bother youll get more use out of…
Dont bother youll get more use out of concrete each person in the company doesnt have a clue what the other person is doing please avoid i beg you they do harass you ive had first hand experience
Agent replied · 23 October 2024
Hi Dorris,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotAbsolutely amazing,the best estate…
Absolutely amazing,the best estate agents ever,a big shout out to, Jen box,for taking us step by step through selling our property, phoning and texting to explain all the steps,Absolutely stress free,Any body wanting to sell or buy a property, book your appointment right now,no pushy selling,explained all the why's and what if's, 4 days on the marked and SOLD....AMAZINGOnce again thank you.x
5/5
TrustpilotGreat service from start to finish
Great service from start to finish, dealt with the Leyland office. Nicole, Chris and Lisa were all attentive and unlike other agents they returned my calls!
5/5
TrustpilotDean from hazel grove branch
Dean from the hazel grove branch has been fantastic! Talked us through everything as it had been a while since our last move. They have all made us feel so calm would highly recommend!
5/5
TrustpilotI would like to thank the Reeds Manchester
I would like to thank the Reeds Manchester team for their total professionalism in the handling of the sale of my late fathers house.Massive respect to Jozeph especially who went far and beyond to make sure the sale went through smoothly.He’s a credit to Reeds Manchester.I would recommend Reeds Manchester to anyone buying or selling a house and I would not hesitate to use them again!
1/5
TrustpilotAwful
Awful! Turned up to view the property, couldn't gain access. No one from the company got back about rebooking. Now told the property is under offer so there's no point in viewing it. An absolute joke of customer service. Do not use! H.F.Garratt
Agent replied · 23 October 2024
Hi Fay,We apologise for your cancelled viewing. This was due to a contractor changing the locks and supplying us with incorrect keys. The house did receive an offer but as we explained on the phone, this is a repossession sale, so you were still able to reschedule the viewing and possibly place an offer yourself. Sorry for the mix up and any confusion.Reeds Rains
5/5
GoogleExcellent service helpful staff
Agent replied · 8 November 2024
Hello, Thank you for leaving a review about the team in Durham! We look forward to working with you and assisting with your property. Many thanks Durham Reeds Rains :)
5/5
GoogleThe staffs were friendly and professional. Pleasant experience.
Agent replied · 22 February 2025
Thank you for your taking the time to leave a kind review about our lettings team, we hope you have settled into your new home! Many Thanks, Jenny Gledhill, Lettings Manager
5/5
TrustpilotMorley Branch
Isobel smith from the Morley branch has been exceptionally helpful when it came to helping me find a house for me and my daughter she went above and beyond to make sure I had everything I needed and was super understanding even when asked a large amount of questions by myself, she has been super patient and I can’t thank her enough for her continued help and support
5/5
TrustpilotDear Laura at Reed's Rain's
Dear Laura, at Reed's Rain's, thank you very much for your assistance today in helping with our solicitor problems.Really very helpful and reassuring at quite a stressful time.John
1/5
TrustpilotBeen complaining about maintenance…
Been complaining about maintenance issues for 3 years, found out that they had not been relaying the issues to the landlord. He has now changed letting agent since finding out about the lack of communication.
Agent replied · 23 October 2024
Hi Laura,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotWe moved in to new property from Maidenhead
We dealt with Reddish office. Liberty, always pleasant to speak, made our move smooth and easy. We signed the contact in no time and got the keys.
1/5
TrustpilotAwful - renters avoid!
55 days since move-out and still no sign of deposit return. The Move Out department has now been ignoring my emails for nearly three weeks.
Agent replied · 23 October 2024
Hi Euan - I'm looking into this for you.
5/5
TrustpilotBrilliantly dealt with
I had a quick turn around between viewing the property, signing all documents and collecting the keys. The agent I dealt with, Lucy, was great and made sure every promise she gave was kept. Also, the welcome pack I received was a nice little touch and made me feel like a valued customer
5/5
TrustpilotFirst time landlord
Being a first time landlord was a very scary experience but Sonia and Lucy at ReedsRains had everything under control. Within the first week I had numerous viewings and after finding the right tenants for me, keep everything in place. Quick and easy from my end especially with these two in charge of everything.
5/5
GoogleFantastic experience all round, no faults whatsoever
Agent replied · 22 February 2025
Thank you for your review of the team in Durham, we are grateful that you have shared your positive experience. Kind Regards, Jenny Gledhill, Lettings Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
