Trusted Agent profile · Durham
★★★★★
2,233 reviews across 2 platforms
83 New Elvet, Durham City, DH1 3AQ, DH1 3AQ
Part of Your Move & Reeds Rains Rogers Stewart, see every office.
Reeds Rains's office in Durham, at 83 New Elvet, is rated 3.8 out of 5 across 2,233 reviews on two platforms, including 274 Google reviews rated 4.6. See how it compares with other estate agents in Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
GoogleI was helped by charlotte/Amber They were so helpful and always there to answer any questions and help it was a quick process and I was more than happy 😊 …
Thank you Kirsty, we hope you will be happy in your new home, don't hesitate to reach out should you need us. Many Thanks, Jenny Gledhill Lettings Manager
5/5
GoogleBrilliant estate agents, everything was smooth in the process of moving. Communication was spot on throughout, instant responses from the team here. Very polite and professional, was really good with the kids too when we came to get our keys. Thank you to everyone at the office.
Thank you for your kind review of the lettings team. We hope you & your family settle in your new home well & we wish you all the best for the future! Many Thanks, Jenny Gledhill Lettings Manager
5/5
GoogleVery good Estate Agents, very good communication, after using another agent reeds rains were amazing and Deborah is very efficient, and keeps you up to date. Thanks for all your help with the three houses.
Hello, Thank you for leaving such a kind review for Deb - Good Luck in the future and once again thank you for choosing us as an agent. Kind Regards Sarah
5/5
TrustpilotReeds Rains Rhyl
The team in Rhyl were amazing. As first time buyers we didn’t have a clue on the processes and Derry explained everything and kept us up to date during the purchasing process. Matt was brilliant with his mortgage advice and made the mortgage process so much easier than we imagined. Would highly recommend to anyone buying or selling.
Thank you - I'll let Reeds Rains Rhyl know!
4/5
TrustpilotProperty Sale
Tom and his team were very helpful and kept me up to date with the progress of the sale of my house, would recommend their services
We appreciate your kind words and are glad to hear that you had a positive experience with Tom and his team. We strive to provide excellent customer service and are happy to know that our team met your expectations.
1/5
TrustpilotRent due, Is it that difficult?
Rent due, log into online portal. Says monthly. Bank transfer 12 months worth to them. Week later call from landlord, have you paid? Yes. Few minutes later, call from RR, do you want to set up another 12 months? Well first, it's gone to an automatic rolling contract, and secondly if you want to setup another 12 months then maybe it's a good idea to do it IN ADVANCE, thirdly because it's a monthly payment and you haven't sent any communication I ALREADY sent payment to you on the due date same as previous year. After last year where I had to chase myself for the rent, this year I decided to just let things sort themselves out this time round. This does however leave the question, what do reeds rains actually do for landlords/tenants? The landlord actually asked me to confirm with them that reeds rains have found the 7 grand I sent because RR probably won't do this. I'm not angry, these things happen more disappointed that this company seems to struggle with simple things. I did suggest that my landlord use another company as it's obvious that this one has issues.
Hi Ronnie,Sorry to read your review, we take your feedback extremely seriously. We would like to investigate this issue further and to do so we require further information from you. You will receive a request for more information from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotLook no more, Nicola, Craig and Dea are your people…
Sold our flat with Reeds Rains Estate Agents Plaistow. We had exceptional service from start to finish, thanks to Nicola, Craig and Dea. Their professional photos were taken immediately after we signed up with them, all of the viewings were handled professional.Nicola from Reeds Rains Estate Agent Plaistow has been excellent. She was professional throughout. She listened and acted to suggestions as well as providing advice and support. The real unique difference to other agents is she was always available working well beyond office hours as she really puts her heart and soul into her business. Definitely recommend to anyone looking to sell their home.
5/5
GoogleWe're at early days yet but my experience of Reeds Rains so far has been very positive - many thanks to Tony Hunter and his team...
Thank you for such kind words and we wish you all the best for the rest of the process !
1/5
TrustpilotI strongly advise against using this…
I strongly advise against using this property management company. My experience with them has been nothing short of dreadful. I was constantly having to chase them for updates on the tenant eviction process. As of June 20th, I was told the matter was "under investigation." However, it wasn't until July 1st that I was finally informed the tenant had vacated the property, with rent paid through May 31st. In retrospect, this means my property sat vacant for an entire month with no notification from the agent. This is an absolute disaster and a complete dereliction of their duties as the property manager.The level of incompetence, lack of communication, and failure to keep me informed in a timely manner is unacceptable. This agent has provided the worst service I have ever encountered. I would caution any landlord against entrusting this company with the management of their rental property.
Hi there,Sorry to read your review. We would like to look into this further for you. You will receive a request for more information directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotWonderful! Really very helpful
You were really very helpful, listened & understood. Some agents just wanted to give a valuation without viewing our home and seriously undervalued what it was worth.The viewings were on time, you obviously know what you are doing as it sold in a week, quicker than we expected.All in all a very pleasant experience.Thanks, will recommend your professionalism to others.
1/5
TrustpilotDealt with William Clayton upon…
Dealt with William Clayton upon vacating a property that had huge amounts of black mould all throughout. He argued back and forth when we tried to get our deposit back even though we left the property in perfect condition. We took videos before and after we left the property. Will never rent or buy a property with Prescot Reeds Rains again.
Hello,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
1/5
TrustpilotReeds Rains (Wilmslow branch) - disorganised and lacking in customer focus
I acted for a family member who had received awful service as a tenant through Reeds Rains (Wilmslow). After signing their agreement and prior to moving in, Reeds Rains allowed the Landlord to remove the sofa and armchair from the Lounge - despite the apartment being let as 'fully furnished'! Therefore the tenants purchased a leather sofa for £749. This was then donated to the landlord upon vacating the apartment. Despite this obvious gain for the landlord, Lavinia Cachon for Reeds Rains Wilmslow then found every excuse to not return the deposit. 17 weeks after the agreed Check Out report, Lavinia sent to the ex-tenants an unsubstantiated quotation from the landlord claiming £1075 in redecorating costs!Due to Lavinia's poor dealing with the landlord, the deposit was held back beyond the miserly 3 months from vacating which is the expiration of any 'protection' through mydeposits. Mydeposits then refused to raise a dispute!Only finally resolved (mostly) by a 'cry of help' to Director level.
Hi Andy,Were very sorry to hear about the experience your family member received regarding the deposit. This is an issue that has been raised with our property maintenance team, as they deal with all deposits. Regarding the furnishing, a landlord is able to remove any item before move in. From what I understand about this situation is that Lavina emailed the tenant regarding a dispute in September 2023 but didn't receive a reply till Jan 2024 meaning the tenant was out of their period to raise a dispute through mydeposits. I'm not sure why this email wasn't replied to for 5 months but this did have a contributing factor as to why your family member wasn't entitled to their deposit back. Regards,Reeds Rains
5/5
GoogleJordan was extremely helpful. A very efficient and friendly lady, she helped my son find his first home and made the entire process straight forward in what can often be a minefield for a first time buyer. I would recommend her every time.
Hi Louise that is great to hear that you would recommend Jordan and Reeds Rains Durham. Many thanks for the kind review. Zeta Operations Manager
5/5
GoogleI've been working with Gemma at Reeds Rains for over three years now, and she has been absolutely fantastic. She consistently goes above and beyond to help rent out my properties at competitive rates. Gemma genuinely cares about her clients and always delivers a high level of service. I highly recommend her. Thanks again, Gem!
Hi Tj Atkinson, thank you for taking the time to leave a review for us at Reeds Rains Estate Agents Durham City. We're happy we could meet your expectations and look forward to continuing to work with you over the coming years! Thank you, and have a fantastic day!
5/5
TrustpilotGreat experience
Alex has been super helpful and efficient when it came to negotiations. Thank you for helping us with buying our first property.
We are thrilled to hear about your positive experience. We appreciate your kind words about Alex's dedication and efficiency. We strive to make the home buying process as smooth as possible for our clients.
1/5
TrustpilotGreat if you like agents who lie to create a bidding war
Unfortunately Reeds Rains seem to use underhand tactics to create a bidding war - citing GDPR as a reason they cannot disclose current offers on their properties, which is not true. GDPR prevents them from disclosing any personal details on the bidder, but not the offer price / bid that they placed.I would not trust a company that outright lies to customers, to create a bidding war between interested parties. I decided against placing an offer on the property for this reason. Not an agency to be trusted.**UPDATED** This review is regarding Reeds Rains, Chesterfield Road, Sheffield.
Hello CJ - We are very sorry to read your review, I would like to look into this further for you, please can you let me know which branch it was you had dealings with?Kind regards,Reeds Rains
5/5
GoogleSo grateful for helping us finding our first home♥️ Special thanks to Tony Hunter who was amazingly helpful in the process!
Hi Iona thank you for your kind words we appreciate it and wish you all the best
1/5
TrustpilotEXTREMELY pathetic property agency
EXTREMELY pathetic property manager. I would have given negative/ zero stars if that was an option. Rented a property through their Manchester office and they haven't managed to fix even a SINGLE issue in two months, even though the issues are really petty. The property managers are extremely complacent and tend to forget they're supposed to deal with clients. When I first moved in, I was told it was a 'fully managed property' but never did I think it meant that it was a 'completely un-managed property'. You will not be given any landlord details to help fix your issues with them directly and Reeds Rains won't do anything for you either. They're just the middle party collecting rents and nothing else. Extremely dissatisfied with this WORST renting experience in my life. AVOID at all costs if you want some level of comfort and peace in your life!!
Hi Salman,Sorry to read your review. We take your feedback very seriously. In order to investigate this matter further, we would require more information from you. A request will be sent to you directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotExcellent Service The staff at Reeds Rains Ormeau Road…
The staff at Reeds Rains Ormeau Road made selling my house an easy process Ryan who was the estate agent whom I was dealing with was my main point of contact and was always very friendly, approachable, pleasant to deal with and knowledgeable as was Grainne the main negotiator who gave me good advice when required who I dealt with over phone and kept me constantly updated throughout the transition of selling the property which was sale agreed within a matter of weeks. I can highly recommend them
5/5
TrustpilotEvery person I have met and spoken too…
Every person I have met and spoken too have been so polite and helpful.I wish to thank Jeremy and Jack.regards Margaret Harris
We are thrilled to hear that you found our advice helpful and appreciated the updates. Your positive feedback is truly motivating for us.
5/5
TrustpilotSelling experience
Everything! I have used a few estate agents over the years and I would say, these are by far the best I have dealt with. The staff are very professional, approachable and very quick to reply to queries. David is an asset to the company, nothing is to much trouble, he is a very hard worker and yet still remains pleasant and approachable. I am a bit of a forgetful fruitcake, but they have managed to keep me on track and everything is going great. The girls I have spoken to have all been lovely. If I were to sell my house again ( which I am never going to) I would use Reeds Rains with no hesitations.
5/5
TrustpilotThank you
Purchased a house through Reeds Rains Huddersfield, the staff have been excellent and responded to my queries efficiently. I would like to say a special thank you to Ronnie who went out of his way to make the process smoother and provided regular updates. Thank you all.
Thank you for the review! Feedback will be passed on to the branch :)
5/5
TrustpilotREEDS RAINS RHYL
REEDS RAINS RHYLTom was very professional but down to earth and put you at ease. No pressure to list with them. Took property photos with a camera to get better photos than with a phone! Marketing was easy and sold following first viewing at full asking price! Kept updated by the team throughout. Highly recommended and would definitely use again! 10/10
1/5
TrustpilotReally awful company to deal with
Really awful company to deal with. They lie many times and avoid responsibility for their incompetence, Integrity is missing in bucketloads but greed is a paramount behaviour. Why this company is allowed to operate as a tenancy management company with utter contempt toward the customer is beyond me. Hard faced liars. Not a thread of sincerity. Absolutely stressful to deal with and will never go back.
Hi JoannaI'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
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