Trusted Agent profile · Durham
★★★★★
2,242 reviews across 2 platforms
83 New Elvet, Durham City, DH1 3AQ, DH1 3AQ
Part of Your Move & Reeds Rains Rogers Stewart, see every office.
Reeds Rains's office in Durham, at 83 New Elvet, is rated 3.8 out of 5 across 2,242 reviews on two platforms, including 274 Google reviews rated 4.6. See how it compares with other estate agents in Durham.
Tell us what you need and we'll put you in touch. Reeds Rains Durham City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
TrustpilotSale Office went above and beyond
Sale Office went above and beyond. Will most definitely be recommending RR in the future. Thank you
We are so glad to hear that you had a positive experience with our sales team. We strive to provide excellent customer service and appreciate your kind words.
5/5
GoogleI have dealt with many of the Reeds Rains branches in the North East over the past years and can honestly say the Durham branch upkeep those high standards set, impeccably. Lucy and the team go out of their way to provide a top service that I could not recommend highly enough. If you're buying, selling or investing in this area this is the place to go!
Thank you for your kind review Liam, we look forward to working with you in the future. Reeds Rains Durham
5/5
TrustpilotGreat experience
Simon and Kurtis made the selling of our home very straightforward. Easy to contact and no question ever too small.
We're thrilled to hear about your positive experience! It sounds like Simon and Kurtis provided exceptional service, making the process smooth and stress-free. We appreciate your kind words and are happy to hear you felt comfortable reaching out with any questions.
5/5
GoogleWe received exceptional service from Reed Rains. A special mention to Sarah Maddison for the job well done. Our move was a breeze. I highly recommend Reed Rains.
Hello Kudzanai, It was a pleasure to be apart of your families move and I am pleased you are happy in your new property. All the best for the future. Kind Regards, Sarah
1/5
TrustpilotRude
Rude, degrading staff. Not helpful at all very judgmental and cocky. Would never ever like to sell my house or buy a house from them. Andrew was fabulous everyone else just total discussing rude behaviour, no empathy and just rude.
Hi Sarah,Very sorry to read your review. We would like to look into this further so we will be sending you a request for more information that will come directly from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotPOOR ESTATE AGENT
We used Reeds Rains selby north yorkshire to sell our bungalow , things were ok ( allthough we had to do all the chasing up on viewings and despite telling the manager not happy with the service or the lack of it nothing changed ) upto selling but once we had a buyer the manager lost all interest , no updates with how things were progressing and not even a thank you once they got paid quite a large sum of money . definitely will never use them again .
Hi David, Thank you for your review, and I'm sorry that this is how you feel. I cannot agree with your comments around lack of feedback for your viewings as we had multiple customers viewings on your property and I can see notes on every viewing where the staff were chasing and collecting and giving feedback to you. I also do not agree with your loss of interest comment either. I, personally, helped negotiate the offer, achieving £14,000 above the asking price as well as running through information, looking at floorplans and discussing the property you wished to purchase (not being sold via Reeds Rains). During the progression of your sale, I had numerous conversations with you, including when your buyers had lost their purchaser, and I understood from the buyers you had exchanged numbers. At the exchange and competition stage we would normally receive all keys and would thank you for being a customer however, with you having exchanged numbers, and agreeing with the buyers you would meet them to hand keys over directly, we were left out of this stage. So I will thank you for being a customer, I'm happy we helped you buy and sell and buy again, I hope you enjoy your new house and hopefully our paths cross again.Regards,Reeds Rains Selby
5/5
GoogleHad a great experience while letting the property. Everything was up to the mark and Sarah provided a great customer experience in terms of feedback and handover well before the promised time
Thank you for taking the time to leave a kind review about Sarah in our lettings team we do really appreciate it, Kind Regards, Jenny Gledhill, Lettings Manager
1/5
GoogleWas supposed to move into a property this month, both very excited to get the keys etc we paid the deposit on the 15th of December so we give them plenty of time we even phoned up to let them know we paid it, a few weeks past and we have 0 communication back not even knowing what was going on so my partner goes down to see what is happening to get told they apparently never received the payment and blaming it on a system error! Like are you being serious! We even rang up to tell yous we paid the deposit! So then they say they have given the house to someone else! I'm absolutely disgusted with what happened and the excuses we got. We even got told we can get the keys on the 1st January! Such a disappointment.
Dear Shellby, Thank you for your comments and I am sorry to see that you are disappointed in the service that has been received. I know that it has already been discussed with the team that unfortunately, there was a system error that meant your holding deposit had not showed as paid, I do apologise that this has happened. I can see the team had tried to contact yourselves in the lead up to paying the holding deposit but had not had a response. I understand that the monies paid have now been refunded to yourselves, please do let the team know should you require any assistance in your property search in the future and we will be more than happy to help you. Kind Regards, Jenny Gledhill, Lettings Manager
5/5
TrustpilotDean was very professional and…
Dean was very professional and accommodating, and took the extra mile to fit us in.
We're delighted to hear about your positive experience. We appreciate your kind words about Dean's professionalism and willingness to go the extra mile. We strive to provide excellent service, and we're glad that Dean was able to meet your needs.
5/5
GoogleGreat team at Reeds. Debs was amazing and so was Tony. Everyone in the office are so helpful and polite on the phone. Understanding and supportive. I highly recommend
Dear Myra, Thank you for your glowing review. Kind regards Tony and the Team
1/5
TrustpilotAbsolute rubbish. Do not use Reeds Reins Ossett
Absolute rubbish. I don’t recommend. I’m in the process of selling. It’s been a total frustration & I feel very badly let down by the staff at Reeds Reins Ossett. I have no idea what they are doing for their commission as it’s always me that’s chasing & trying to get things moving, I’m always getting the answer machine & I very rarely get calls back. It would be a very big review if I went into the nitty gritty of the problems due to their lack of effort. Communication is RUBBISH, the worst of any company I have ever dealt with. They didn’t keep on top of our first sale & we lost alot of time because of them. The second sale is on with & again they haven’t done anything. We’re 3 months into a sale that was supposed to take a month & it’s because they don’t chase things up or communicate with you. I complained by email to the manager laying out their negligence with the first sale. One of the members of staff agreed with my comments on the phone but the manager never responded. I rang twice for a response to my email…nothing. I’ve screenshot all the calls & you can see from my call log that they don’t get back to you. I emailed asking for a response to my complaint & it wasn’t barely a response just a couple of lines of nothing. I’m so so frustrated & fed up of doing all the leg work myself. Very disappointed. I was about to pull out of the sale & move somewhere else as I’d had enough & then they finally did something, however since then I’ve had nothing & yet again I’ve had to chase.
Hi Victoria,Sorry to read your review. Your feedback is extremely important to us. We want to look into this matter further, we will send you a request for more information directly via Trustpilot.Regards,Reeds Rains
5/5
GoogleReed Rains were excellent in supporting us through our recent purchase. Deb was an absolute star keeping us informed and resolving any issues quickly. We couldn't have had anyone better to take us through the purchase.
Hi Paul thank you for taking the time to leave a review, great to hear that Deb and the team in Durham assisted you with your purchase and everything went well. Kindest regards Zeta Operations Manager
5/5
TrustpilotSold my house with reeds rains i’ve had…good experience
Sold my house with reeds rains i’ve had a bad experience with Reeds Rains in the past so was sceptical about using them again until I met Mel, the manager very professional and warm person when my sale fell through she personally took charge and got us back on track with another buyer we lost no time and soon had a sale
5/5
TrustpilotSold in a month
House was on the market just over a month, we were kept informed every step of the way
Thank you for sharing! We're glad the process went smoothly, and it's great to hear you felt well informed throughout. Congratulations on the quick sale!
1/5
TrustpilotAdvised terribly
Advised terribly, advise was made for the benefit of Reeds Rains and not myself.Communication lacking.Pulled out at a cost to me.I can only tell you my experience and that is they don't care about the customer.The person advising me thought because i had to pay a fee to pull out, i would be reluctant to do it. There is no chance I would let them sell my house after all this. And on that, i have spoken to someone else who said they were trying to sell a house for nearly a year without success using Reed Rains, they went elsewhere and it sold after a week.You live and learn...
5/5
TrustpilotThe entire team at Crossgates were…
The entire team at Crossgates were brilliant, especially James Walker- lettings manager. James went above and beyond to help us to find a property to let when the landlord of our previous property decided to sell. He's been an absolute star, this is the 2nd property that we have rented from Reeds Rain and James has overseen both lets and managed both tenancy's. Thank you so much to the team and a massive thank you to James for all his help. Cheers mate, Dave and Wendy.
1/5
TrustpilotVery cumbersome process
This was cumbersome and unnecessary made a very difficult process. I was a guarantor. Then I needed a reference from my employer. I have to submit taxes. Totally crazy. I have no idea how this people can even rent one house. If I wasn’t doing it for my loved one I would totally go somewhere else. They need to tone it down. Pure nonsense. Scary stuff
Hi Fadeke,We understand your frustration with the process. We appreciate you bringing this to our attention and will share your feedback with the appropriate team. We are always striving to improve our processes and make them more user-friendly.RegardsReeds Rains
5/5
GoogleI would 100% recommend Reeds Rains. Gemma has been an absolute pleasure to deal with, always friendly, professional and informative. She immediately responded to all of our requests and she went above and beyond in making sure we find the right home for us. We are extremely grateful for the wonderful service we received and of course we will be back in the future :)
Thank you for your kind review Hara, we look forward to working with you in the future. Reeds Rains Durham
5/5
GoogleThank you to both Neil and Andrew for being so helpful, friendly and knowledgeable whilst booking and viewing properties
Thank you Rachel for your lovely comments much appreciated, we are delighted to be of help for you.
5/5
TrustpilotEveryone at Reeds Rain’s is so helpful
Everyone at Reeds Rain’s is so helpful, they all go above and beyond. Communication is excellent and very professional.
Thank you for your kind review, all the best from Team Chapel House 💙
5/5
GoogleI had a great experience working with Amber at Reeds Rains. She was always professional, helpful, and quick to respond to any queries I had. Her clear communication and support throughout the process made everything much easier. I really appreciate her assistance and would highly recommend her services to anyone looking for a reliable and knowledgeable agent.
Thank you for your kind words, I am glad you have had a great experience with Reeds Rains. If you need anything else from us please just give us a call! Best of luck in the future - Amber
5/5
TrustpilotSo straight forward everything…
So straight forward everything explained well. All went very smooth from the very start
We appreciate your kind words and are thrilled to hear that you had a positive experience. We strive to make our services straightforward and easy to understand, and we're glad that our efforts were successful in your case.
5/5
TrustpilotThank Goodness for Reeds Rains !!!!!!
Had a nightmare scenario recently in that had to find a new house to let asap but was really struggling !!!!Thank goodness for REEDS RAINS (Wakefield) who despite my panic, frustrations, worries and cock-ups providing the correct info, really did save the day !!!They found me and my partner the perfect rental, steered us through all the process, alleviated all my worries/stresses and got us settled in before our own "D-day" deadline !!! 😃 An absolute MASSIVE thank you to all the staff at the Wakefield Branch, in particular Claire Evans who kept us calm during our panic stricken moments and steered us through the whole process from start to finish. Thank you Claire, your a star ⭐!!!! Also many thanks to Sam and Myles for their help too. Cannot recommend them enough, so if you are looking to buy or rent give them a shout, I'm glad we did !!!!!!
5/5
TrustpilotJust recently signed up with Reeds…
Just recently signed up with Reeds Rains and so far so good. Very friendly and helpful with selling process
Thank you for the lovely review Shirley!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Reeds Rains Durham City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham.
