Every review we hold for the County Durham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid at any cost. Don't ever bid if you're looking to buy a house.
I was a first time buyer and they trapped me dus to my lack of experience in buying property. Lie after lie. They made me pay seller's solicitor fee of £3500 which was written at the bottome of the special conditions in very small words. Told me the property will be in a vacant possession but it wasn't as this was another trap just to make me bid on the property. And they are so many things I can't be asked to write as I am so annoyed and frustrated with their service.
Moiz · 17 December 2025
Agent replied · 22 December 2025
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly email us the details, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate.
Many thanks.
★★★★★ 1/5
TrustpilotCommunication Issues?
We were frustrated and disappointed in our tenant find dealings this time as we have been customers of Pattinson's for several years and this has been our worst experience. Progress from prospective tenants viewing the property to actually taking up the tenancy was slow, we were constantly chasing the local office for answers. We also received two incorrect communications from the central office saying the tenancy had started when it obviously hadn't. The individual agents involved were all pleasant and helpful but perhaps more communication between them, the central office and us could have made the experience more positive.
Mrs · 15 December 2025
Agent replied · 22 December 2025
Dear Mrs Simth, Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear that this experience fell short of the standard you’ve come to expect from Pattinson, particularly as a long-standing landlord with us. We fully appreciate how frustrating delays and conflicting communications can be, and it’s disappointing to hear that you felt the need to chase for updates. While we’re pleased to know the individual team members were helpful, your comments around coordination and communication between offices are taken very seriously. We’d really welcome the opportunity to look into this properly and learn from it, so please could you email further details to reviews@pattinson.co.uk including the property address and timeframe involved, so we can review what happened and respond appropriately. Many thanks, the Pattinson team.
★★★★★ 5/5
TrustpilotRecent sale
I would not hesitate in recommending our local Pattinsons estate agents. Jason and his team were extremely helpful, personable and answered any questions we had as a family.
A · 18 January 2026
Agent replied · 20 March 2026
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotI recently bought a house from…
I recently bought a house from Pattinson. Lyndsay Greenwell is very helpful person. You always get quick response from Lyndsay and other staff.
Hui · 3 February 2026
Agent replied · 20 March 2026
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotMarian was fantastic through the whole…
Marian was fantastic through the whole process! Very helpful and informative and kept me updated all throughout! Thanks again
Lori · 13 February 2026
Agent replied · 20 March 2026
Thank you so much for this review Lori! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotI was fortunate to sell my apartment…
I was fortunate to sell my apartment through Carly List who works at Regional, she was professional, friendly very knowledgable and gave me all the advise I needed, special mention to the Phoebe who sold the flat for me. Give Carly a call if you want a property sold!
Stevie · 4 June 2026
Agent replied · 23 June 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotTerrible
Terrible. Premises rented to my son in such a state of what I can only call neglect to the point of dangerous. At no point have they admitted any sense of responsibility for this or that issues raised were of concern. Beware before renting from them and complete any safety checks yourself including the whole property if taking a flat or studio apartment.
Martin · 8 February 2026
Agent replied · 20 March 2026
Thank you for your review. Where Pattinson is neither the owner nor the managing agent of the building and responsibility for its overall condition does not rest with us. While these matters fall outside our legal and direct control, we always endeavour to support tenants and raise concerns where possible within our remit. Some issues, however remain beyond our authority to resolve directly. As an update, we now understand that this matter has been fully resolved for your son and that the outcome meets your expectations.
Many thanks
★★★★★ 5/5
TrustpilotFriendly and efficient
I've lived at a Pattinson property since 2023 and have never had any complaints. Service is always quick and efficient -- just this month I had the lawn mowed within a week of requesting it and some faulty plumbing sorted out within 48 hours. Highly recommended!
Finlay · 13 June 2026
Agent replied · 23 June 2026
Thank you so much for this great review Finlay! We are delighted that your experience with us is as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotFRAUD-They bid on their properties & increase sale price for commissions.
I was bidding on a property when the time finished and I was suppose to be the winner. I obviously won but they didn’t send me a confirmation email saying I won. Everything was there including the legal pack. They made excuses to not let the property go £10k cheaper.ABSOLUTE SCAM. They Control The Website and have people working from home bidding on the sale price so they get their commission. GREEDY BEGGERS.
John · 4 December 2023
Agent replied · 24 October 2024
Hi John. We are sorry you have not had the expected experience from our team. We can assure you we will not scam anyone. We have been in business for 46 years and pride ourselves on providing the first service to our clients. Please provide us with more information on your experience, like the property address or contact number you registered with us. Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
★★★★★ 5/5
GoogleCall Laura!
If you are looking to buy in the Peterlee area, you need to call Laura at Pattinsons. She displays a level of professionalism beyond anything else I have encountered in numerous contacts with other agencies in the area. Polite, pleasant, constant updates, always ready to deal with problems and present solutions. Iain in the auction department was also very helpful and solved problems quickly, efficiently. I realise this sounds a bit gushing but most agents just want their commission and these people actually care!
R · 1 August 2025
Agent replied · 24 August 2025
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotI had the pleasure of dealing with…
I had the pleasure of dealing with Carly from regional for the valuation on my flat, with her advise I did what was needed to secure a buyer and it I got the price I wanted, and bought my dream home because of that
Louise · 3 June 2026
Agent replied · 23 June 2026
Thank you so much for this great review Louise! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotAttempted to poach a property whilst…
Attempted to poach a property whilst valuing it for a house buying company I had appointed. Left their business card and said they would be able to sell it if we didn’t get the figure we wanted from the company. Then went on to value the property £100,000 below 4 other local agents resulting in us having our initial valuation from the company reduced by £70,000.
R · 1 March 2024
Agent replied · 24 October 2024
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
★★★★★ 5/5
TrustpilotI had an excellent experience with…
I had an excellent experience with Carly from start to finish. The team was professional, responsive, and knowledgeable throughout the entire process. They kept me informed at every stage, answered all my questions promptly, and worked hard to ensure everything progressed smoothly.
Ella · 3 June 2026
Agent replied · 23 June 2026
Thank you so much for this great review Ella! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotSale & purchasing was handled…
Sale & purchasing was handled exceptionally well by Nathan Curry who pushed at every opportunity too get the sale & purchase completed. Much appreciated 👏 Graham & Christine.
Graham · 3 September 2026
Agent replied · 24 September 2026
Thank you so much for this great review Graham and Christine! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotA big letting agency with positive culture
Very positive experience, they are very responsive to calls and mails pertaining to the rented property. Clients' satisfaction is important to the organisation, I strongly recommend who wants to rent or buy.
Tayo · 4 August 2026
Agent replied · 24 September 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotExtortion.
There is no financial incentive for them to sell your home for the best price for you. The £6000 fixed commission puts paid to that whether you sell for 1m or £100. I would carefully consider going down this route before anything else. They managed to organise only two viewings in three weeks with their miserly property investors.Furthermore, they have been misleading in details prior to signing binding contracts, even when I pressed them for assurances at the start. Not good.They managed two viewings in one month. Other agents will get that in one week. But the worst thing we found is the lies and trapping you into commitment. It has been a total waste of time, money, and stress. And they STILL prevent me from selling with another agent because of a clause in the contract you sign!Absolutely disgraceful that this business practice goes on.8th Nov Update- They are asking for 1200 pounds even though they did not sell the house in the auction! They want paying for something that didn't sell! The house is effectively shackled, doing nothing, because I can't seem to get out of an association with them. It's ludicrous.... they aren't making money. I'm not selling anything. I don't know when it will end. What's the point!?Another update- When the agreement ends they send you a 'list' - some 200-300 here... of interested named individuals. (bearing in mind only two people came to view the property, so this could just be an email shot to their clients, not that they are actively interested in purchasing). If anyone on this list expresses interest in your home in the future, even under a different agent you may be liable for costs. Unbelievable. They have you under a barrel. It's all wrong.
S.S · 11 November 2022
Agent replied · 24 October 2024
Hi, we are very sorry to hear you didn't have the experience you should have had with our team. Are you able to share more information like the contact email address or mobile number you registered with us and the property address to socialmedia@pattinson.co.uk so we can look into this further
★★★★★ 5/5
TrustpilotAbsolutely great service every time
Absolutely great service every time! We wouldn’t rent our houses out through anyone else! Everyone is super friendly, professional and gets things done!! Thank you for another great experience with Pattinsons !!
Kim · 28 July 2026
Agent replied · 24 September 2026
Thank you so much for this great review Kim! We are delighted that your experience with our Lettings & Property Management team is always so positive. We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotPattinsons Yorkshire strung me along…
Pattinsons Yorkshire strung me along for a year asking when I was going to put my house up, then, when I was ready, I got in touch with them and they said they no longer dealt with houses like mine. Wasted time, passively aggressive attitude. Would not recommend.
EA · 29 March 2026
Agent replied · 27 May 2026
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate.
Many thanks.
★★★★★ 5/5
TrustpilotVery easy process
Very easy process, kept me informed and updated along the way, answered all my questions and got everything sorted so I could move in on the day I wanted
B · 31 July 2026
Agent replied · 24 September 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
GoogleReally professional and your guidance so far has been spot on. My sincere Thanks to James for making the process so easy I appreciated your input.
David · 10 July 2025
Agent replied · 8 September 2025
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotGot a few companies out to value our…
Got a few companies out to value our house , Decided to go with someone else and because it had not sold in a couple of weeks , the kept on ringing me to say I’ve noticed your house has not sold could we assist you which I said no …Still kept on ringing after To the point I had to block there number,And now the are ringing me off a mobile number hassling me!!
Pezza · 14 January 2023
Agent replied · 24 October 2024
Hi. We are sorry that you have not had the experience we expect from our team. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
★★★★★ 5/5
GoogleGreat service from this branch, sold our house 24 hours. Thanks to Jess, Claire and Carrie for your help from start to finish. We completed on 31st March and all was smooth.
Thomas · 9 April 2025
Agent replied · 22 April 2025
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotPatterson’s jarrow lacks good customer…
Patterson’s jarrow lacks good customer service, are untrustworthy and never deal with a situation- just hand you over to someone else who also has no idea how to cope under pressure. They took a holding fee from myself for a property and with some issues (with a CCJ that was in my partners name… with investaigtion it was not his abs evidence sent to them) we lost the property. We were told if we found out the CCJ information and could provide evidence that it was not my partners then the holding fee would stand. Since then, the house has been given to another tenant and a holding fee was taken off them. There has been the most shocking communication from pattinsons with regards to the property. I’m aware that the landlord has no idea what has been going on as the wife of the landlord has fed this back to the neighbour of the properly who has contacted me to tell me this. Really terrible service from all who were involved- which was at least four colleagues. I will never use these services again and will be telling everyone I know never to use them. Terrible business.
Philly · 31 March 2022
Agent replied · 24 October 2024
Good Afternoon. Thank you for your comments. All interested parties are put forward to the landlord & they are also updated on any information we establish during the course of referencing. The landlord will make the final decision on whether they wish to proceed (with the application) or not, based on the final referencing outcome. We are happy to discuss the findings again with the named party and we will issue the refund of the holding fee once adequate proof has been provided that the CCJ has been filed incorrectly as previously explained.
★★★★★ 5/5
TrustpilotLouise from hartlepool team was…
Estate agent negociator Louise from hartlepool team was extremely professional while helping me to get the spurn walk property, even though i couldn't bid higher i felt she was supporting me throughout the bidding process, she was trying to help the buyer as well as the seller to get a fair price for both sides.
Badr · 19 December 2025
Agent replied · 22 December 2025
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
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