Every review we hold for the County Durham office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotWe put are house on the market with…
We put are house on the market with pattersons in January and not many viewings. It was also on market with another agent who did sell it. Seemed ok with feed back from the 2 viewings we got from them but maybe it was due to other agent selling it for us we didn't get alot from them.
Ali · 7 August 2026
Agent replied · 23 September 2026
Thanks for leaving this review! We are sorry we didn't achieve 5 stars, so would like to investigate further. Please could you send more details to reviews@pattinson.co.uk and we will look into this further. Many thanks
★★★★★ 1/5
TrustpilotDreadful
Dreadful experience with this company. Be very careful before you sign any kind of contract with them. I have, in effect, just had to pay them £10,000 for their minimal input in failing to secure a sale of my late father's property. Legally within their rights, but ethically and morally bankrupt.
Jeremy · 21 September 2026
Agent replied · 23 September 2026
We are sorry to hear that you feel your experience with us did not meet your expectations.
Our auction agreements clearly set out the circumstances in which a fee may become payable by a vendor, including where a sole selling rights agreement is in place and a buyer introduced to a property through our marketing subsequently goes on to purchase that property. These provisions are intended to ensure that vendors are aware from the outset of the terms of their agreement and any potential fees that may arise.
We aim to be as clear and transparent as possible throughout the auction process, including in relation to buyers introduced through our marketing and the contractual arrangements that apply. Where a fee is applicable, this is determined by the terms of the signed agreement and the circumstances surrounding the subsequent sale.
We appreciate that every transaction is different and are sorry that you have been left feeling dissatisfied with your experience. We take concerns of this nature seriously and would always welcome the opportunity to discuss any outstanding points directly, particularly where there may be further information that could help clarify the position if this has not been raised already.
Please contact us directly on reviews@pattinson.co.uk Our team will be happy to review any points that may not already have been addressed and ensure that your feedback is reviewed.
★★★★★ 1/5
TrustpilotWe sold a property and used their…
We sold a property and used their recommended solicitors... A big mistake. In the main Pattinson people are helpful... but why would they recommend Bridge view law who were the worst solicitors we have ever dealt with.?... Interestingly a look at Trust pilot would definitely make you NOT use Pattinson recommended lawyers.. so think carefully before you are persuaded by Pattinson to do this.... They told me they are very used to auctions and as such very professional... NOTHING COULD BE FURTHER FROM THE TRUTH. The auction experience was not great... On balance I would not recommend it. Use your own solicitor and sell by a high street agency.
Mr · 17 August 2024
Agent replied · 28 October 2024
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
★★★★★ 4/5
TrustpilotProfessional, Friendly and Efficient
I concluded on a property on this day. Whilst some of us might watch 'trash TV' such as Bargain Hunt, this was my first ever auction. So, no Toby Jug, although, your primary home. All whom I interacted with were professional, friendly, and efficient. Technically we concluded slightly over the legal period, although zero grumbling from this organisation. I don't rule out another interaction in future.
Ken · 6 June 2026
Agent replied · 22 June 2026
Thank you so much for this review Ken! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 4/5
TrustpilotSteph and Eloise and the team have been…
Steph and Eloise and the team have been really helpful, quick to answer calls and help whenever needed, I really do appreciate the speedy reference team in managing my rent.
Sabina · 13 February 2026
Agent replied · 19 March 2026
Thank you for this review Sabina! We are delighted that your experience with us has been as positive as we aim to give all of our customers! Sincere thanks, from the whole team here at Pattinson Estate Agency
★★★★★ 1/5
TrustpilotJust constant bombardment from all…
Just constant bombardment from all there branches all because I liked properties from a central website like right move etc, its constantly phone call and emails, its a joke I've asked 4 times now to be removed true story, another true story they still haven't taken me off there database, fed up with them
David · 8 August 2026
Agent replied · 23 September 2026
We’re sorry to hear that you have found the level of contact frustrating.
As part of our protocol, we follow up with customers who have shown an interest in properties, with the aim of understanding their requirements and helping them find their dream property. As we have multiple branches working across the area, this can sometimes result in contact from more than one branch, particularly when enquiries have been made through central property portals such as Rightmove.
We do appreciate that you have requested on several occasions to be removed from our database, and we apologise that this request has not been actioned as you expected. We take this feedback seriously and will ensure your request is reviewed so that the appropriate steps can be taken to prevent further unwanted contact.
We’re sorry for the frustration this has caused and appreciate you bringing it to our attention
★★★★★ 5/5
TrustpilotTop service from Jonny at Pattinsons
Jonny Buckle from the Pattinson Regional Centre has been amazing right from the property enquiry, offer being accepted and whilst the purchase is progressing. He has been available to answer queries, look into issues and just the sort of person you want to deal with. His polite and attentive demeanor have been a bonus to his professionalism. He is a credit to Pattinson and have already recommended a couple of friends also searching for properties.
Harprit · 4 September 2024
Agent replied · 28 October 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotQuick response and action
Kaya Riches was amazingly quick with her response and was very helpful. Thank you
Jen · 4 June 2026
Agent replied · 22 June 2026
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all our customers! Many thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
GoogleSo far, I’ve had a great experience with the girls here at the consett branch. Always on the ball and very cooperative. As an investor, it’s important to work with speed in mind and they are always readily on hand to help. Also a shout out to Leah who has been exceptional working outside of her hours and going above and beyond. Thank you Pattinsons consett 🙌🏻
Zanda · 7 December 2024
Agent replied · 27 December 2024
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotAs always the staff in forest hall…are the best in the business
As always the staff in forest hall branch are professional & friendly ,they know the business inside out whether thats sales or rentals, the fees are competitive & fair ,keep up the good work & thanks for renting out my property & selling houses for me ,great job
Steve · 21 August 2026
Agent replied · 23 September 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotAvoid at any cost. Don't ever bid if you're looking to buy a house.
I was a first time buyer and they trapped me dus to my lack of experience in buying property. Lie after lie. They made me pay seller's solicitor fee of £3500 which was written at the bottome of the special conditions in very small words. Told me the property will be in a vacant possession but it wasn't as this was another trap just to make me bid on the property. And they are so many things I can't be asked to write as I am so annoyed and frustrated with their service.
Moiz · 17 December 2025
Agent replied · 22 December 2025
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly email us the details, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate.
Many thanks.
★★★★★ 1/5
TrustpilotCommunication Issues?
We were frustrated and disappointed in our tenant find dealings this time as we have been customers of Pattinson's for several years and this has been our worst experience. Progress from prospective tenants viewing the property to actually taking up the tenancy was slow, we were constantly chasing the local office for answers. We also received two incorrect communications from the central office saying the tenancy had started when it obviously hadn't. The individual agents involved were all pleasant and helpful but perhaps more communication between them, the central office and us could have made the experience more positive.
Mrs · 15 December 2025
Agent replied · 22 December 2025
Dear Mrs Simth, Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear that this experience fell short of the standard you’ve come to expect from Pattinson, particularly as a long-standing landlord with us. We fully appreciate how frustrating delays and conflicting communications can be, and it’s disappointing to hear that you felt the need to chase for updates. While we’re pleased to know the individual team members were helpful, your comments around coordination and communication between offices are taken very seriously. We’d really welcome the opportunity to look into this properly and learn from it, so please could you email further details to reviews@pattinson.co.uk including the property address and timeframe involved, so we can review what happened and respond appropriately. Many thanks, the Pattinson team.
★★★★★ 5/5
TrustpilotRecent sale
I would not hesitate in recommending our local Pattinsons estate agents. Jason and his team were extremely helpful, personable and answered any questions we had as a family.
A · 18 January 2026
Agent replied · 19 March 2026
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
GoogleLeah Slavin is the most professional and helpful worker went above and beyond in everything that was asked of her and couldn’t be more grateful for help and support through out the whole process thanks again
Emily · 6 November 2025
Agent replied · 9 November 2025
Thank you so much for this great review Emily!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotFantastic agents
Pattinsons weren’t even my agent but Elizabeth and the team were amazing. My chain had seven people and also a sub chain. This was a nightmare. My agent washed their hands of things but Pattinsons kept this on track Friendly, professional and on the ball. Call back when they say they will and work hard to get the sale progressed
Kathryn · 8 February 2025
Agent replied · 24 February 2025
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
GoogleI had 3 BTL's with Pattinsons and would not recommend them at all. The last one sold and had to go into auction due to them allowing the tenant to stay and continue to wreck property over years. if they did their inspections property they would have advised to give notice. No doubt i'll get a generic responce of concern from pattisons below. you have been warned avoid.
Steve · 17 March 2026
Agent replied · 18 April 2026
Hi Steve, thank you for this review.
We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate.
Many thanks.
★★★★★ 5/5
TrustpilotI recently bought a house from…
I recently bought a house from Pattinson. Lyndsay Greenwell is very helpful person. You always get quick response from Lyndsay and other staff.
Hui · 3 February 2026
Agent replied · 19 March 2026
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotMarian was fantastic through the whole…
Marian was fantastic through the whole process! Very helpful and informative and kept me updated all throughout! Thanks again
Lori · 13 February 2026
Agent replied · 19 March 2026
Thank you so much for this review Lori! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotI wanted to participate in an online…
I wanted to participate in an online auction after noticing a property I really liked. When I registered, there were just under four days left until the auction ended. I completed all the forms and waited for approval to start bidding. I’ve been waiting ever since. Now the auction is only a few hours from closing, and I still haven’t received confirmation. Ironically, I did receive a text message from Pattinson reminding me that less than 24 hours remain and urging me to hurry up 😂😂😂. Apparently, I won’t get the chance to take part at all. Very poor service that leaves a rather mixed impression…
Mr · 10 October 2025
Agent replied · 23 October 2025
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate.
Many thanks.
★★★★★ 1/5
TrustpilotI’ve held off writing this as long as…
EDIT - complete waste of time emailing them as they requested in the reply, apparently it’s my own fault for trusting their complete lie about the solicitor they recommended being a “trusted partner they work with regularly” and any charges over what pattisons quote and issues regarding the performance of the solicitor is not their responsibility, and me being told verbally what fees I’ll be paying and given only the back page of a multi page document to sign and never seeing the actual charges is also my fault and just expected to accept it for next 6 months. Don’t give this theiving lying company the time of day
Henda929 · 9 October 2025
Agent replied · 23 October 2025
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate.
Many thanks.
★★★★★ 5/5
GoogleI’ve used Pattinsons for over a year and always found them very helpful and happy to answer any questions
Rebecca has been a huge help with the new tenancy of my rented property, she always calls back and will keep you up to date with information
Sarah · 18 April 2025
Agent replied · 22 October 2024
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of … More
★★★★★ 5/5
TrustpilotI was fortunate to sell my apartment…
I was fortunate to sell my apartment through Carly List who works at Regional, she was professional, friendly very knowledgable and gave me all the advise I needed, special mention to the Phoebe who sold the flat for me. Give Carly a call if you want a property sold!
Stevie · 4 June 2026
Agent replied · 22 June 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotTerrible
Terrible. Premises rented to my son in such a state of what I can only call neglect to the point of dangerous. At no point have they admitted any sense of responsibility for this or that issues raised were of concern. Beware before renting from them and complete any safety checks yourself including the whole property if taking a flat or studio apartment.
Martin · 8 February 2026
Agent replied · 19 March 2026
Thank you for your review. Where Pattinson is neither the owner nor the managing agent of the building and responsibility for its overall condition does not rest with us. While these matters fall outside our legal and direct control, we always endeavour to support tenants and raise concerns where possible within our remit. Some issues, however remain beyond our authority to resolve directly. As an update, we now understand that this matter has been fully resolved for your son and that the outcome meets your expectations.
Many thanks
★★★★★ 5/5
TrustpilotProfessional and person centred - thank you
What made my experience great was the patience and kindness shown to me when dealing with the sale of my family home after the death of my mother. The time taken to explain options for saleand the hands on help with presenting the property and undertaking viewings was really reassuring. The regular communication and person centred approach really stood out for me and I was made to feel more than just a customer. Thank you Michael and Caitlin so much for your support. I am pleased with the outcome and feel happy my childhood home is starting a new chapter in its story. Would highly recommend Pattinsons.
Emma · 21 February 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
