Every review we hold for the County Durham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI was very happy with all of the staff…
I was very happy with all of the staff involved with the letting of one of my properties and also the sale of one of my properties. It was nice to have a named contact each time and not be passed around. Brittany Della and Luke were all very friendly and helpful in Gosforth branch and Darren was very pleasant and professional from the West Rd Branch. It was also easy to get in touch with everyone
Michs · 22 September 2026
Agent replied · 23 September 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotCan I just say this has been the most…
Can I just say this has been the most seamless, speedy, property transaction we have ever done. I would like to say thank you to Toni, Drew and all the other staff who worked so efficiently, timely and constant communication. If you want to sell your property And you are looking for speed and an agent to get the deal done then PATTINSONS is a master of all Masters. We completed today today the funds have already arrived, and we are forever grateful to such a great, kind Team. I wish I could give you 10 stars.
Mick · 28 August 2026
Agent replied · 23 September 2026
Wow! Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotI honestly don’t know where to start
I honestly don’t know where to start, as I don’t think words can fully describe how amazing Steph has been. As an introvert, I don’t always have much confidence, but Steph made every part of the process so much easier for me. She was always patient, kind and understanding, and had such a lovely way of dealing with people. She genuinely knows how to make a stressful process feel simple and manageable.
Hiba · 9 September 2026
Agent replied · 23 September 2026
Thank you so much for this heartwarming review Hiba! We are delighted that your experience with Steph and the team has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Wishing you all the best, from the whole team here at Pattinson Estate Agency
★★★★★ 5/5
TrustpilotEXCELLENT Above & Beyond!
So pleased I used Pattinsons to sell two flats I had. I was extremely pleased with their service and so lucky to be assigned Carly List at Regional as my agent. The flats were almost derelict and she suggested a low starting bid auction which was a quite genius move and she publicised the sale so expertly that I got more than three times what I expected! Carly was just brilliant. She was extremely friendly and easy going, but also very shrewd and astute at getting a quite unbelievable price for me. It felt like I was in her team and she made the whole process really easy and actually a lot of fun. I'd had bad experiences of estate agents previously but Pattinsons were so different. Can't praise them and Carly enough. Would definitely use them again.
Dean · 11 June 2026
Agent replied · 22 June 2026
Thank you so much for this great review Dean! We are delighted that your experience with Carly and the team has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotAdrian Lindsay 12/10
Adrian Lindsay was the estate agent I had with dealing with buying my first house and I can’t praise him enough! From start to finish he was helping me when I needed it, keeping me updated with everything that was going on. He would also chase things up if I was unable to just due to work and would also give advice too. I really appreciate everything he done for me and i would 100% deal with him from now on and would recommend him to everyone!
JoshCam95 · 18 December 2025
Agent replied · 22 December 2025
Thank you so much for this great review Josh! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
GoogleMy wife and I had divorced and we needed to sell our house in order to finalise the divorce. Pattinson's understood what was needed and we followed their advice. I was given the options for rental properties and they found exactly what I wanted within a few days. Our house was sold quickly by auction. Everything was sorted by Pattinson's and we are now living very happily and comfortably with no ties or debts .
Thank you Pattinson's for solving our worries.
Jack · 5 November 2025
Agent replied · 9 November 2025
Thank you so much for your kind words Jack, and for rating us so highly. We really appreciate you taking the time to share your experience. We understand that selling a home during a difficult time can be emotional and often complicated, so we’re truly glad to hear that our team was able to make the process smooth and help you move forward comfortably. Wishing you both all the best for the future, from everyone at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotIt's genuinely a shame that a 0 star…
It's genuinely a shame that a 0 star review is not an option. We were misled and deceived by this auction company and their lack of compassion, empathy and understanding actually shocked me. This is not a company I would want to deal with ever again and I would purposely not bid on a property if I knew it was them behind it. It also concerns me regards the agents connected with them who put their trust into their process.
Colin · 22 September 2026
Agent replied · 23 September 2026
Thank you for your review Colin. We take complaints seriously and have investigated the concerns raised. Having reviewed the circumstances, we found no evidence to substantiate the allegations made. Our Auction Manager also provided the relevant call recording to you both, so that the conversation and the information provided could be considered in full.
We appreciate that missing out on a property can be frustrating and disappointing, particularly in a competitive auction environment. However, the outcome of a property transaction is not something our team can always control, and we believe it is important to distinguish that disappointment from the service actually provided.
We remain committed to acting professionally, transparently and fairly with all customers, and we are confident that the evidence available supports the actions taken by our team.
★★★★★ 4/5
TrustpilotA big thank you!
Daniel Fisher was an excellent help to me with the sale of my late Father's home. He sensed my tension and anxiety and talked me through the whole process, was on hand to reply to my questions , and did house viewings in a professional manner.
MICHAELA · 17 June 2026
Agent replied · 22 June 2026
Thank you so much for this lovely review Michaela. We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this, considering the upset you have gone through. Wishing you all the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotKaya Riches (Rental Accounts Assistant)…
Kaya Riches (Rental Accounts Assistant) is always friendly and responds to my enquiries very quickly. If something requires investigation, Kaya will always follow this up for me. Being a new investment landlord, this is exactly the kind of service and support I need. Thank you Kaya!
Andy · 7 June 2026
Agent replied · 22 June 2026
Thank you so much for this great review Andy! We are delighted that your experience with Kaya has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotGreat advice from Raz and Service from Janine .
Great advice from Raz who advised auctioning my deceased parents house . Then Janine Taylor looked after us making a complicated process hassle free . Regular updates suggestions on price dealing with 3 siblings Janine was professional and patient . A real star .
Ian · 17 June 2026
Agent replied · 22 June 2026
Thank you so much for this great review Ian! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotVenturing out on my first house…
Venturing out on my first house purchase alone seemed a very daunting task indeed. But the amazing support and guidance I received from Pattinsons was outstanding it really was!!!
Customer · 22 September 2026
Agent replied · 28 October 2024
Thank you so much for this great review Georgina! We are delighted that your experience with Caitlin and the team has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best in your new home! from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotVery helpful sales team
We recently put our property to Auction - the sales team were very helpful/approachable. As we were very new to this we were very grateful for their guidance and support and updated us throughout. Special thanks Callum who even guided us through the legal pack.
Margareta · 4 June 2026
Agent replied · 22 June 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotGood way to sell a property
Carly is a very knowledgeable and experienced agent. Very nice to deal with and punctual with appointments. My property has taken a while to sell but that is down to the location and type of property. The agents worked hard to get a sale.
Paul · 3 June 2026
Agent replied · 22 June 2026
Thank you so much for this great review! We are delighted that your experience with Carly has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 2/5
TrustpilotReally disappointed
Really disappointed. We instructed Pattinsons to manage a rental property for us and were promised they would look after everything for us. Sadly the experience has not matched the promise. The communication has been shambolic. Repeated requests from different agents within the agency about the same things which have been communicated to them time and time again. No internal joined up working. This is unfair on both us as landlords and our tenants. The repairs and maintenance service they offer is also extortionate. £100 quote to replace a bathroom lock. I’ve requested to escalate this to a formal complaint now as the service offered is completely unprofessional
Julia · 22 August 2026
Agent replied · 23 September 2026
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations on this occasion. At Pattinson, we pride ourselves on maintaining the highest standards of professionalism and transparency, ensuring our clients are fully informed to make the best decisions for their circumstances. We remain committed to achieving the best possible outcomes for all our clients and will take your comments on board as part of our ongoing review and improvement process.
★★★★★ 5/5
TrustpilotLaura and Claire
We put our family home on the market with Pattinsons at Houghton. Daniel was exceptional and very friendly and helpful. He put our minds at ease as this was a difficult time for us. He went above and beyond and noticed all of the detail and hard work that had gone into our home. Daniel was very reassuring and explained the process to us. Highly recommend Daniel and the Houghton branch.
Laura · 10 October 2025
Agent replied · 23 October 2025
Thank you so much for this lovely review Laura and Claire!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotThe staff at pattinsons were very…
The staff at pattinsons were very helpful with my request to put my property back onto the rental market, and have kept me up to date with the process. Very happy with the service, and especially Kaya for her assistance 😀
Richard · 11 June 2026
Agent replied · 22 June 2026
Thank you so much for this great review Richard! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotExcellent professional service
Adrian Lindsey was the agent acting on my behalf and I can only say he went above and beyond to help. He constantly kept me updated on every aspect of the sale. He was very professional and knowledgeable and has outstanding people skills an absolute asset to Pattersons. Thank you Adrian for taking the stress out of a very stressful time.
Jan · 16 December 2025
Agent replied · 22 December 2025
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotThe process started after the death of…
The process started after the death of my late aunt,Pattinsons were quick very attentive to deal with our wishes and kept us informed all the way through absolutely awesome experience thank you
Glenn · 21 July 2026
Agent replied · 23 September 2026
Thank you so much for this lovely review Glenn! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotFirst Time Renter
Dealt with Eloise & Pattinson when applying and successfully renting my first property. Really clear communication and updates provided by the team would definitely recommend.
Joshua · 21 August 2026
Agent replied · 28 October 2024
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotGreat place
Had to communicate with the letting agency regarding my rent and I got instant replies via email, very professional and got my issue resolved promptly. Kaya was very helpful with their customer service.
Bethan · 17 June 2026
Agent replied · 22 June 2026
Thank you so much for this great review Bethan! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotHighly recommend Pattinsons & the…
Highly recommend Pattinsons & the auction team - great service and communication from start to finish. Dawn from the auction team was great and kept me updated throughout the process - highly recommend!
Sophie · 11 June 2026
Agent replied · 22 June 2026
Thank you so much for this great review! We are delighted that your experience with Dawn and our auction team has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotFantastic service branch manager was…
Fantastic service branch manager Mike Hughes was great helping me choose my first home would highly recommend and I have bought my first home through Stanley branch 😊
Mr · 15 July 2026
Agent replied · 23 September 2026
Thank you so much for this great review! We are delighted that your experience with Mike Hughes and the team has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best in your new home! from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 4/5
TrustpilotIt’s been an amazing experience very…
It’s been an amazing experience very friendly from the moment they came to value my home they made me feel very comfortable and they were very professional throughout and the after sales once my offer was accepted they kept me in the loop and up to date once a week on the progressing absolutely amazing shout out for Jonny !!!!! he was just fab thank you sooooo much for your professionalism throughout my sale of my home and I would definitely recommend as i was prior Reccomend to putting my home up for sale I think going the extra mile is so important to the smaller details of the process which helps so much as it’s so stressful to say the least !! Thanks again x
Dawn · 12 June 2026
Agent replied · 22 June 2026
Thank you so much for this review! We are pleased that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotCouldn’t have dealt with a better company
Couldn’t have dealt with a better auction house ! Adam and his team were fantastic they dealt with all the million questions we had and guided us from start to finish. With only one auction round on the market to completing soon we couldn’t be more happier.
Grace · 10 February 2026
Agent replied · 19 March 2026
Thanks so much for this lovely review Grace! We really appreciate you taking the time to share your experience. Building strong relationships with our clients is so important to us, and it’s great to hear that’s reflected in your feedback. Sincere thanks from the whole team at Pattinson Auction.
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