Trusted Agent profile
★★★★★
693 reviews across 2 platforms
147-149 Newgate Street, Bishop Auckland, County Durham DL14 7EN
Hunters's County Durham office at 147-149 Newgate Street is rated 2.8 out of 5 across 693 reviews on two platforms, including 146 Google reviews rated 4.8. The 547 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the County Durham office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Jasmine
Hunters delivered an impeccable service from beginning to end. Communication was excellent, and they were always available whenever we needed them. A special thank you to Jasmine, we are incredibly grateful for everything she did.
1/5
Trustpilotlettings fees are very high
For lettings their fees are very expensive. First 3 months of my 450 rent studio flat they took and I did not get anything. When tenant leaves another month will be gone as inventory check is 180 and cleaning in 250 and this is for a studio flat. If i want to cancel the contract i have to pay 900. Stay away.
5/5
GoogleMy sister and I used Hunter's to sell our mother's bungalow for her, and we cannot praise them highly enough. Thorough, prompt in their responses and actions, kind-hearted and patient. Their helpfulness and professionalism kept this process smooth and relatively painless. A big thank you to Adam and his entire team.
Dear Carol, thank you for the kind words and the lovely review, great working with you, all the best for the future, Kind Regards, Adam
5/5
GoogleI'm so pleased we chose this fantastic team to sell our house. Great advice, great communication throughout the process and excellent recommendations for reliable local services to support the process. Big thanks to all the team who I would recommend without hesitation.
Hi Mike, great working with you, thanks for taking the time to post a review, all the best Adam
5/5
TrustpilotI have only great things to say about Hunters Middleton!
I have only great things to say about Hunters Middleton branch! From the very first phone call right up to exchanging contacts They have been beyond brilliant. I absolutely loved the pictures of my house and the write up most definitely did my house justice. My house sold within 4 days and I was over the moon with the price!Nicole was the shining star for me- she kept in daily contact and was the most reassuring and helpful person every single step of the process. She chased up people when they needed it ensuring the sale moved along at pace. Thank you so much Hunters but especially a massive thank you to Nicole- you have been amazingly!
1/5
TrustpilotDisappointed is an understatement..
To say we’re disappointed with the level of communication from the Horncastle Branch with Michael and Susan Noonan is an understatement and the level of service is a far cry from Michael's commitment to customer experience.Researching this branch shows multi-occasions that this activity has happened here.If you’re viewing a property with the intent to buy, don’t expect them to tell you if any other parties are interested. They’ll just pull it from under your feet along with any visions or excitement of a future you had in said house.Viewed a property two weeks ago, following the viewing we had a really positive conversation with Susan in the office expressing great interest, no more than a week later sold to another buyer with no communication. It would have been professional and courteous to reach out to the buyer but more so to the seller, as I’m certain they would like to have known of other interest. Susan and Michael took away any opportunity or chance to put in any offers, resulting in many wasted hours.I wouldn’t usually leave a review; but the tone in which Susan delivered the news was blunt, lacked any sort of empathy and very closed, to date I am still waiting for a reply to my email which I can only assume has been ignored.We will steer clear of this company for future sales and purchases, knowing that their priority doesn’t appear to be with either buyer or seller.Happy to receive a call or email to discuss our experience with you.
1/5
TrustpilotHunters are not interested
Hunters let the house adjacent to ours. There have been multiple pipe leaks around the bathroom causing flooding which in turn is causing damp smells on our side due to the length of time taken to address the issues. It's been repaired after four weeks now within hours water is currently coming through the ceiling next door soaking our party wall and they have told the tennant it's livable no problem.
1/5
TrustpilotFeeling sorry for vendors hoping to sell their property
Mid of August I telephoned Hunters Sunderland to view a property, giving them all requested details - a little while later they sent an email asking which property I meant (I had told them but if they wanted to clarify: why didn't they ask this when I phoned?).
1/5
TrustpilotAwful
Awful. Incredibly disorganised. Would establish inspections and never turn up, would constantly email about overdue rent that wasn't overdue. Would pass the blame constantly. Attempted to raise my rent by a "reasonable" £200 a month six months into my tenancy which can only happen every 12 months and cannot be more than the CPI price index; they failed on both counts. Renting is honestly awful, and these clowns pray upon the anxiety of insecurity to get what they want.I have bought a house now, I wish all renters the luck to buy their own homes one day so we never have to deal with letting agents like these ever again.
1/5
TrustpilotGutted
I was really impressed with the valuer's sales pitch and genuinely believed they would be the best firm to sell my home. The fact they had a relationship with Ryan property law also played a part, although that turned out to be a disaster, but that's a review for another day.
1/5
TrustpilotSales progression team lied and not very professional.
We are in the process of buying a bungalow at the moment and the sales progression team told us the vendor had been to sort the electrics and service the boiler..previous tennants had apparently got in debt so electric was cut off..Hunters lied saying this would be sorted. A second viewing 2 weeks later and a wasted 120 mile journey confirmed nothing had been sorted. When we told them we were disappointed with them we were told to leave the property.
1/5
TrustpilotI would completely recommend avoiding…
I would completely recommend avoiding this agency, they are slow to respond, have no information ready at hand and this has possibly been the most annoying process of purchasing a property with them. There was a lot of missing information that I was not provided and they basically only know how to respond when they need something. You will call them and they say they'll get back to you and just disappear. Avoid if possible.
1/5
TrustpilotDamaged our house, and we're not even their clients!
Hunters hung a "for sale" sign on our property, which was a surprise to us, since we were neither selling nor letting the property. When asked to take it down, four visible holes have been left in the wall of our home. It has been six and a half weeks, and the holes are still there. In a couple of weeks, we're going to need to escalate this to the ombudsman.
1/5
GoogleI went to view a property in rush park as I’m looking to move up to the area from down in Hertfordshire 4 hours away, I travelled up to view this property after having 2 phone calls that day to confirm I was still coming, I arrived early …
Dear Steven, as discussed on the phone the lady who met you at the house has a great track record for really looking after people, as I explained there was a reason she couldn't let you straight in and asked you to wait for a minute or two, … More
1/5
TrustpilotAgent Harj was full of fake promises
Agent Harj was full of fake promises. Although he was all smiles and seemed friendly, the minute we left after our viewing he didn’t return texts or calls and shyed away from any contact. After several calls to the agents I finally managed to find out myself that the property had been given to someone else, rather than them calling me to inform me I had to dig this information out of them which was frustrating. Avoid!
1/5
TrustpilotBad communication
I have been trying to contact them for 4 months in regards to my flat and contract but they are absolutely appalling at responses and making things clear and helpful for those they are letting to. They have sent me in so many different directions on who to contact and have stopped responding to me within one week of me first contacting them. On top of this it took them weeks to respond and report to maintenance issues, and when they did the response I got was rude and abrupt. As well as that they issues weren't resolved fully resulting in me feeling uneasy in what was meant to be my own space. Absolutely awful service and wouldn't even consider letting/renting from them again.
5/5
GoogleWhen my brothers and I needed to sell our fathers property we contacted several estate agents in the area to compare services. Some didn’t bother to turn up, the others were quite dismissive because of the condition of the property. Adam from Hunters was the exception. He looked at the property, gave (free!) advise on some of the options we might like to consider and, because we weren’t from the area, even recommended a builder that they used for their various jobs. I cannot thank or praise Adam (and therefore Hunters) enough for his honesty and impartial advise. I’m sure that the whole team operate with the same degree of honesty and professionalism and can honestly say I wouldn’t hesitate in recommending them. Wonderful! Thank you Adam and team!
Thanks Ian, all the best for the Future, Kind Regards Adam.
5/5
GoogleExcellent service from start to finish! We had a few issues in the chain and they helped iron those out quickly and efficiently without upsetting anyone. Really professional service from them all. Extremely persistant and great at getting the job done ! Photos are high quality and Ella is amazing at getting the best from your home. They went above and beyond in communicating through the chain. No matter who answered the phone they were all able to view the status and give updates. Best advice to anyone is always use local solicitors , estate agents and financial advisors. By doing so it makes things so much easier and smoother. Thanks to Ella , Caitlyn, and the rest of the team we are incredibly greatful.
Thanks Lindsay
5/5
GoogleHunters have been amazing from start to finish with the process of renting our property out. The professionalism and advice has been second to none. All staff are helpful and friendly and I would highly recommend them if you are looking to rent out your property.
Hi Carey, you had a lovely house so easy to rent :-), thank you for the review, really kind, Adam
5/5
TrustpilotJamie at Hunters -South West
Jamie is absolutely brilliant at his job.I could not recommend him more!I choose Jamie from a selection of other agents.He is enthusiastic, knowledgeable and very easy to communicate with.Always willing to pick up the phone and call me to update me on the sale.Jamie went above and beyond for me, I am very grateful. I would not hesitate to recommend him to anyone!Thank you Jamie
1/5
TrustpilotAppalling group of folks!
Appalling group of folks!This group has no idea what they are doing. we worked with Selina and she was absolutely clueless and brought wrong/unverified information to the table. If I were looking to rent, I would be running as far as possible from this agency or owners they work with! if there were minus points that is what I would give them for ripping a kid off!
5/5
GoogleRecently sold my property within three weeks of swapping agents to Hunters. Had been with another agent for a year with two sales falling through. Hunters exceeded all expectations with excellent communication and obviously a wide ranging buyers list. Great staff and company to deal with - highly recommend.
Hi Andrew, really glad we could get you moving, thank you for your review, really appreciated, all the best Adam
1/5
TrustpilotAbsolute s#*t show
Absolute s#*t show, appalling service, went to view property on rossall promenade offered to put 6 months up front (not that i needed too) then never heard anything back, worse company i have ever dealt with in property, to not even get back to you, how unprofessional, to add more insult i seen property listed on Monday night contacted them 1st thing Tuesday to be told i have to wait for others to show interest before i can view appalling service STAY WELL CLEAR if one person avoids this company my review was worse while NEVER AGAIN!!!!
1/5
Trustpilotso bad discriminated by this company…
so bad discriminated by this company when I went for a view in the person told me to go and jump over bridge and kill myself because I don't deserve to be alive because I'm autistic did not even investigate they didn't do nothing to switch it on the look of like nothing happened and didn't want to do nothing tell someone to go and kill herself what do they gonna do nothing about it and he was sitting there laughing like it was a joke and then just sitting there thinking it's funny and they say gone going to it and make us all very happy that we don't have to deal with another autistic personthis is why I'm going for four legal action and I'm going to go for criminal charges against them
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's County Durham office has 693 reviews across two platforms: 146 on Google, 547 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Hunters is rated 2.8 out of 5 across all 693 reviews, and 4.8 out of 5 on Google from 146 reviews, checked 9 October 2026.
Hunters, 147-149 Newgate Street, Bishop Auckland, County Durham DL14 7EN.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.