Homelink Ltd Cottingham reviews

★★★★★ 1/5

Google

Awful experience at this letting company. Rented a flat with my partner for 6 months with them, never again. Had a faulty door at the flat, reported it and they failed to send someone out. On the 3rd attempt, they finally sent a tradesman, who still managed to botch the repair and the lock still didn't work properly. The flat had numerous problems, including rising damp, despite informing Homelink - nothing was done. Requested a move to somewhere else nearby, the manager said that he would only move us if we paid the admin fee again, as it was a 'business' (How dedicated to customer satisfaction). Shrugged his shoulders when informed about our difficulties with his company and their poor customer care. Eventually left the flat after 6 months and went elsewhere, now renting with Lime properties and have a much more professional letting agents to help us with our problems. I'd advise you not to use Homelink, they are a Mickey Mouse outfit.

Costa · 24 June 2015

★★★★★ 5/5

Google

Excellent, honest, professional and caring. That is my experience with homelink so far. As a landlord they have always looked after my property very well, kept me always updated.

Aemn · 23 June 2018

★★★★★ 5/5

Google

found the perfect house with the help of the amazing ladies Emma and Samantha - Brilliant experience

Lily · 26 March 2025

★★★★★ 5/5

Google

My review is in relation to Home Link in Hull. My experience of Letting a residential property from this company can only be described as Excellent. We need the property urgently and they have done the process so quickly that we were amazed and received the keys on time after completing the paperwork. The quality of their service and their professionalism in every aspect of their business were outstanding. I would not hesitate to recommend them to anyone seeking to rent a property in Hull or surrounding areas. Whilst all of the staff were helpful and pleasant in the delivery of their service, I would like to mention the names of Nicola, Sindia, Rachel, and Linda in their areas of expertise, and they were always prompt in dealing with any problems and requests. At the conclusion of my tenancy, the termination procedures and the prompt return of my deposit could in no way be faulted. This company clearly values their clients both Landlords and Renters and ensures that both receive equally the excellent service that they deliver. Syed and Summia.

Syed · 25 September 2023

★★★★★ 1/5

Google

I was discriminating against by this company. I can not work due to undergoing cancer treatment. So therefore I was unable to rent a house with the benefits I recieve. I didn't plan for cancer in my 30s and wish I could work full time! My kids need a home too!

Samantha · 22 June 2023

★★★★★ 5/5

Google

A very competent and professional management agency. A pleasure to deal with an organisation that understands the requirements and needs of both parties in a letting arrangement. Marvellous.

Stuart · 22 September 2024

★★★★★ 1/5

Google

Shocking Standard of service. Wanted to View a property that was for Rent - filled out the on line request form - they didn't bother to respond. Phoned them and they didn't seem bothered just gave me a load of waffle. They said they would ring me back , they didn't....Homelink obviously feel that a potential customer isn't important to them.....AVOID !!!!!!NegativeResponsiveness, Quality, Professionalism

Liveitlikeyouloveit · 24 August 2021

★★★★★ 3/5

Google

Horrible experience, house I'm living in is full of damp and the walls have bubbled up. I've had a cough and flue simtoms since I've moved in not to mention the damp air affecting me. An update on my review, they seem to be improving with communication. And have sorted a few issues out since. The kitchen window we couldn’t see out of, has now been replaced as the seal had gone. Although some of the people that come round to fix or change things are very questionable. One man who was the electrician set fire to our electric cooker after fitting it incorrectly two times. We had to get a professional in to do it correctly. And then another two electricians came to change the fuse box but didn’t do that correctly we had to get a professional in for that too as he hasn’t fitted it correctly. And not to mention the same electrical guys couldn’t fit an extractor fan, it broke and tried blaming there poor quality of workmanship then tried to charge me £60 for the fan replacement. When all that needed replacing was a pull cord. Plus the person in question left the full kitchen in brick dust and broke some things on my kitchen side. The man the comes to check the boiler is quite friendly and gets on with his work.

Katie · 22 June 2023

★★★★★ 5/5

Google

Professional. Quick response to issues. Caring and considerate.

Ruth · 26 March 2026

★★★★★ 5/5

Google

Warm, friendly, helpful and reassuring. Highly recommend.

NHBEY · 2 April 2026

★★★★★ 5/5

Google

Super efficient company, and very professional with it customers Highly recommend

Christopher · 12 March 2025

★★★★★ 5/5

Google

Perfect very professional and fair

Dingalizwe · 26 March 2026

★★★★★ 5/5

Google

Sindi is the most friendly, patient and efficient person! I highly recommend the service Homelink provides and from Sindi in particular. Thank you for your care and communication.

Bethany · 22 June 2023

★★★★★ 1/5

Yell

Worst estate agents in Hull.

I don’t know where to begin with this estate agents… I’ve had a few problems in which they never bother to fix or contact me back. For example, my bathroom floor had a leak in it and so the tiles on the floor were coming up so we had to take them off. We sent about 3 emails about having no flooring and still they shrugged it off. After 3 months on no flooring I went out my way and bought it with my own money!! Next problem was my bathroom flooding as there was a plumbing issue with the toilet and it kept overflowing. It has overflowed 6 times and we have contacted them and they still can’t be bothered to contact me back and when I contact them, they're so rude! I’ve had nothing but issues that can’t be solved with this estate agents. This is my first time renting and when I move in the future it will not be with them. They probably just sit on their phones on social media all day then solve tenants problems! I do not recommend at all.

CourtneyA-34 · 2 February 2023

★★★★★ 5/5

Google

I have a property in Cottingham which has managed by Homelink for many years now (I live out of area) and have never had any reason to regret my original decision to go with them. The staff are always friendly and helpful and their charges are very reasonable. They always keep me well informed and are great at finding new tennants when I need them.

Yorkie · 23 June 2018

★★★★★ 5/5

Google

The company have been very helpful and efficient during the many years I've dealt with them. Although there have been very few problems with the property in hand, this has been due to immediate action from the company. I have always found the staff to be friendly and offering good advice. I rate the company very highly and I would definitely recommend them.

Berenice · 23 June 2018

★★★★★ 5/5

Google

Excellent service. We are so happy with the service provided. Very professional 👏 👌 …

Tisha · 22 September 2024

★★★★★ 1/5

Yell

Landlords Beware

Home-Link commissioned decorating works for us. They withheld the quote given by the contractor, Derek Clarke, and claimed he never sent one. If you google Derek you will see a Hull daily mail article about how he ripped a customer off for £2000. I bumped into Derek after the work was complete and he showed me the quote, which Home-Link claimed did not exist. The quote was for nearly a thousand pound less then what we paid Home-Link.

AlexH-784 · 18 February 2022

★★★★★ 5/5

Google

Been with Homelink 3 and a half years now ,,great company and lovely ladies on the telephone ,,They do there best every time to help out with every situation that arises thanks ☺️

Sarah · 22 June 2023

★★★★★ 5/5

Google

For me as a landlord, I will difinately recommend letting your property managed by Home-link. They are very professional, dedicated and excellent communication with us (really really useful) they don't even give you a chance to worry about anything. Also being specialsed in lettings only not sales made them unique. The always keep you updated. Great customer services!!

Marwa · 23 June 2017

★★★★★ 5/5

Google

We have always found Homelink to be very efficient and reliable; they are good at communicating with us; however, they provide a good service and do not trouble us with issues that they can manage. We would recommend Homelink to others with confidence, knowing that they offer a smooth service that is good value for money.

Dee · 24 November 2023

★★★★★ 5/5

Google

Our experience with Homelink can not be faulted. All the staff was approachable and professional at all times. The vetting process can be quite daunting but knowing the Homelink staff was available to ease our tenacy application was very reassuring.

Ian · 22 June 2022

★★★★★ 5/5

Google

We're renting a property we bought with some inheritance via Homelink. We had no idea what we were doing and they were really helpful when we were buying as well as sorting all the legal stuff out for renting.

Fiona · 22 June 2022

★★★★★ 5/5

Google

The staff have been very helpful to me.Going above and beyond helping me to find a new property. I have rented properties through HomeLink since 2015 and they always address any concerns regarding general maintenance and always resolve any problems very quickly. I have been very happy with all of this and would recommend them very highly.

Neil · 27 July 2023