16 reviews from sellers, from every platform, shown as written. First names only.
★★★★★ 5/5
View AgentsEXCEPTIONAL SERVICE FROM A FANTASTIC TEAM
This was my first time using these guys and all I can say is THANK YOU. I've used various agents over the years but the quality customer service, the teamwork and professionalism of these guys has outshone everyone. My every query or question dealt with immediately with a happy to help attitude and not once made to feel like I was being a nuisance. Jasper, Paddy and Phil truly are a credit to your team. I'm just sorry I don't have more houses to sell
Vesna · 26 February 2016
Agent replied · 2 March 2016
Thank you very much for such a great review! Just so you are aware, if you recommend us to someone who sells their property with us we will reward you with a £25 John Lewis voucher. Thanks again!
★★★★★ 5/5
View AgentsVery quick sale
Many thanks to Lee who not only sold our house but also helped us with the purchase of our new property even though it was with a different estate agent. Definitely above and beyond the call of duty. Many thanks for this. Also for the sale of our bungalow earlier in the year 2 sales in 1 year was very hectic but Lee helped us through it and hopefully we can have a bit more settled 2017.
Andrew · 22 December 2016
Agent replied · 23 December 2016
Thank you Andrew for your kind review. May we wish you all a Merry Christmas and a Happy New Home!
★★★★★ 5/5
View Agentsrespectful of personal requests and a professional service throughout
When we put our property on the market we knew it would be a challenge to sell it but all our fears were put aside. Christie was excellent throughout the whole process. dealing with everything professionally. I would highly recommend using Henderson Connellan to anyone and wouldn't hesitate to use them if I should need them in the future.
Karen · 20 November 2017
Agent replied · 27 November 2017
Lovely review Karen, thank you.
★★★★★ 5/5
View AgentsOutstanding
I put my house on the market on the Thursday with Henderson Connellan and sold it on Saturday. They knew my requirements and my sale went through in 8 weeks. Both Lee and Phil were superb and their customer service was 1st class. I cannot thank all the team enough you really are a credit to the company.
Adele · 24 May 2016
Agent replied · 28 June 2016
Thanks for the review Adele. x
★★★★★ 5/5
View AgentsFirst Class
I can’t praise the team enough. An honest conversation as to what is a reasonable amount to sell the property for (other agents were way off mark probably to get us to go with them) so glad we went with Lee and his great team. I would not hesitate in recommending HC 100%.
Gregor · 26 October 2017
Agent replied · 28 October 2017
Thanks Gregor, we are grateful for your custom.
★★★★★ 5/5
View AgentsSale of property
Professional, friendly and an outstanding service from all of the Henderson team a special thanks to Phil on the sale of our property with a full asking price! but all were fantastic and contributed and we will definitely use your service again.......
In 3 years time
Charlene · 22 November 2016
Agent replied · 23 November 2016
Thanks Charlene, we hope you and Andy enjoy your new home!
★★★★★ 1/5
View AgentsAt first, I thought Henderson Connellan were very professional and I was impressed by their sales pitch but it went downhill very quickly from there. We put our house on the market with them two weeks ago and have just cancelled our contract. They listed our house as 'detached' and 'bay-fronted' on RightMove, although our property is/has neither. I had to comb through the advert and found a total of 6 spelling/grammar issues, which made the advert look amateur at best. In two weeks, we haven't had a single person through our door, despite being informed that they had a list of 16 potentially interested contacts. I called them last Friday for an update as we hadn't heard anything and was told that our point of contact is on leave and it appears that in his absence, nobody was actively marketing our property. Although I fully accept that there isn't as much activity in the run up to Christmas, it would have been reassuring to have had a phone call or email to say that they had at least tried to follow up with the interested parties. Lastly, when we called to say that we would like to cancel our contract, they sounded glad to be rid of us and couldn't wait to get us off the phone. Not how I expect to be treated when I have made a complaint.
Sheridan · 19 December 2016
Agent replied · 20 December 2016
Hello Sheridan. Thank you for your review, all feedback is valued! We are sorry that you feel the service provided didn’t meet your expectations and we would like the opportunity to rectify or discuss your concerns in more detail. We do have a complaints procedure in place and can discuss this with you in more detail if you wish. With regards to the problems you have stated in your review, we have taken your comments on board and looked into the points you have discussed, on very few occasions mistakes are made and we do our very best to rectify these issues quickly and efficiently when they arise. Christmas time dramatically affects the level of buyer interest on properties which are for sale and unfortunately this coincided with the timing of receiving your instructions to market your property. However the property market really starts to strengthen again early in the New Year with strong buyer interest returning, with this in mind we feel that terminating of the contract within the two week ‘cooling off’ period didn’t quite give us time to try and re-impress you with the quality service that we strive to provide. We hope that you achieve a successful sale on your property at the earliest opportunity and as mentioned if you would like to discuss your concerns or our complaints procedure please call me and we can arrange a meeting. We wish you all the best for 2017, and hope you have a smooth, stress free home move.
★★★★★ 5/5
View AgentsBest Customer Service
This is the second house that we have sold with Henderson Connellan and they are absolutely fantastic. They go out of their way to be helpful and informative, whilst making it all look effortless. If they say they're going to do something-then they do it. We have had experience of other agents in the town, and Henderson Connellan are by far the best. They're trustworthy, honest and most of all competent at what they do. Would recommend them to anyone who wants honesty and integrity and the hassle of selling a house taken away from them.
Rachel · 17 March 2016
Agent replied · 23 March 2016
Thanks Rachel that means a lot, we're really pleased that you chose Henderson Connellan to assist your relocation move. We'll miss helping you move in the future!
★★★★★ 5/5
View AgentsSuccessful Sale!
We sold our house through Henderson Connellan last year and couldn't have been happier with the service we received. We received our first potential buyers within days of the board going up outside our house and had accepted a bid within 2-3 weeks. We were kept informed throughout the whole selling process by the very helpful staff who made what we were expecting to be a very stressful time, an absolute breeze! Can't recommend highly enough and will definitely use again.
Andrew · 19 November 2015
Agent replied · 17 March 2016
Thank you Andrew, really pleased your move went through smoothly!
★★★★★ 5/5
View AgentsReview
Lee & Paddy were great very responsive and we sold our property within 3 days. I would highly recommend the services provided.
Lee · 17 March 2016
Agent replied · 23 March 2016
Thanks Lee, you have a lovely home and a lovely family - now moving to a smart new house for the future. Congratulations
★★★★★ 5/5
View AgentsReally good service
Nothing was too much trouble for either Lee or Phil, both extremely helpful and true gentlemen.
MavisHunter · 25 October 2017
Agent replied · 26 October 2017
Thank you Mavis, you have been a delightful client to work for and we hope that you settle well in your new home.
★★★★★ 5/5
View AgentsExcellent Service
Excellent service by henderson connellan as this is the second time we have used them in selling our homes , Very professional and polite all ways at the other end of the phone if we needed them , Thank you so much for the serice you gave us Mr & Mrs D Joyce
Dale · 17 March 2016
Agent replied · 23 March 2016
Appreciate your comments Dale, lets we can help your daughter to move home now!
★★★★★ 5/5
View AgentsExcellent Service
We put our house on the market with Henderson Connellan's Corby office and it sold within two days. Throughout the process I dealt with most of the team and found them all to be helpful and reliable. Would definitely recommend them to anyone thinking of selling their house. Thanks, John H
John · 6 September 2016
Agent replied · 7 December 2016
Hi John thanks for your review, we hope to work with you again soon.
★★★★★ 5/5
View AgentsExcellent customer service
Henderson Connellan offer excellent customer service and provide a positive , efficient service with a professional approach.
Mishy · 1 December 2015
Agent replied · 17 March 2016
Thank you for your review Mishy, much appreciated.
★★★★★ 5/5
View AgentsProperty sales
Delighted with the quality and service provided to us by Henderson Connellan once again this year
Jeff · 28 November 2016
Agent replied · 29 November 2016
Thanks Jeff, we really appreciate the repeat business.
★★★★★ 5/5
View AgentsExcellent service. Always polite and pleasent.
Rating only, no written review.
Terry · 21 March 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
