Every review we hold for the Consett office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotMultiple undisclosed issues
Taken me a while to write this but here it goes: we asked various questions regarding our rented property. Such as mould, plumbing, heating, which we were told there were no issues within the property etc. Having mould develope in multiple rooms, broken heating which cant be monitored/set etc. No water pressure in the kitchen(not disclosed). We were told by landlord to "bugger off if we dont like the property", letting agency has been NO HELP. I will be writing to my local MP and citizens advice as this has become a dangerous property to live in.
Michael · 31 October 2019
★★★★★ 5/5
TrustpilotGreat service and advice from the…Pattinsons Alnwick branch
Great service and advice from the Alnwick branch dealt with Claire , Jess ,and Emily keeping us well informed about what to do and happenings with the property would recommend this company .
Kevin · 11 May 2019
★★★★★ 2/5
TrustpilotAdequate but costly service, but avoid their recommendation of a solicitor
I used the Forest Hall branch of this company. Whilst Joanne provided an adequate service, there was very little follow up after the buyer for my home had been secured and in the end, I did most of the communication between the various parties for my sale and purchase.As for value for money, I am truly appalled at the amount I paid for someone to view my home, take photos of it, put it on Rightmove and basically wait for people to respond to the advert. There are no specialist skills required to do this job, and sellers undertake their own viewings with prospective buyers. How this justifies £1,500 + VAT = £1,800 I just don't know.However, what concerns me most about this estate agency is its recommendation of the services of a solicitor. Taking up their recommendation was a huge mistake. The company I was allocated to deal with me, RAW Clark, charged exorbitant fees and costs for items such as 'file storage' of £40+VAT for both sale and purchase. This is what they are supposed to do with your information, not charge you for it! What really upset me, though, was the fee for searches of £426, when my son moved to the same estate last year and his solicitor charged £230 for all of the searches.When I delved further, RAW Clark wouldn't disclose the name of the company to whom they subcontracted this service and their explanation that this particular company provides a 'premium' service for searches and hence the high cost, is just not true. There aren't grades of service for searches.When I challenged both RAW Clark and Pattinsons about these issues, their responses were defensive, unwilling to accept any criticism of what was being offered and hugely disrespectful. Please, therefore, be aware that there are estate agents which offer a better level of service at lower fees and DO NOT take up Pattinson's recommendation of a solicitor. Find your own and thoroughly check out the fees for all of the services that they will be carrying out for you. I secured a solicitor at two-thirds of the price of RAW Clark.
Jackie · 8 September 2019
★★★★★ 5/5
TrustpilotWhickham branch customer service excellent
Whickham branch customer service was excellent. Nothing was a problem to Lucy and her team. They were very informative and patient throughout the whole process. I would recommend them to anyone.
Paul · 21 January 2020
★★★★★ 5/5
TrustpilotA great experience
My experience with all the members of the team at Pattinson's could not have been more positive. After having very bad experiences with Estate Agents for a few years trying to sell my property I decided to go down the Auction side of things. After finding Pattinson's on the inter net I called them to see how it all worked and whether it was the right path to take. They were so helpful and no question was to much. All the staff have been very professional and empathetic with my situation. Yesterday I had the much awaited news after months of my maisonette going to Auction that it had been sold. I can not thank everyone at Pattinson's enough. I would definitely recommend them. #startlivinglifeagain
Catherine · 31 May 2019
★★★★★ 5/5
TrustpilotHelpful and Professional service
We used the Heaton Branch of Pattinson Estate Agents to sell 2 flats over the past year. We were very pleased with the service we received from Vicki & Hayley who were helpful and professional throughout. The communications were excellent and it was easy to get in touch directly when necessary.
CAROLE · 18 November 2023
★★★★★ 5/5
TrustpilotI can honestly say we transfered from…
I can honestly say we transfered from another estate agent who over a period of a month had 2 viewings and one of them was through family. We transfered across to pattisons and joanne has had numerious people across the door and has given us feed back straight away. Always open to suggestions and an asset to the company. It is also worth mentioning that the full team were also helpfull and would recomend them as well. We will use again.
Gary · 29 May 2019
★★★★★ 5/5
TrustpilotMade to feel like family!!
Exceptional service from the Whickham branch. Whilst looking for a rental property, I spoke with the manager, Lyndsay, who went above any beyond what I have come to expect from the usual estate agents. This branch sourced a number of properties for me and allowed viewings that were way out of usual viewing times. Even at very short notice. I was really made to feel like nothing was too much trouble. Could not recommend the Whickham branch highly enough. 5 stars doesn’t seem enough!!! ⭐️⭐️⭐️⭐️⭐️⭐️
A · 24 May 2019
★★★★★ 5/5
TrustpilotI have engaged with Ruth from the north…
I have engaged with Ruth from the north shields branch for 4.5 years .She has always been very helpful in all aspects of renting my property out. & has also given me sound advice when buying properties. Ruth always give her honest opinion she is also very knowledgeable with in the property market. She is a pleasure to deal with and I would recommend her and her colleagues in the north shields branch. Ruth keeps me informed at all stages during the renting or buying phase of the properties I have there is never any issues or unpleasant surprises. As she is always ahead of the game I hope to deal with Ruth and her colleagues in the future
Spencer · 21 May 2019
★★★★★ 5/5
TrustpilotSince moving from London to the North…
Since moving from London to the North East five years ago we have used the services of the girls at Pattinsons, Blyth for the purchase/ sale of 8 properties and tenant finds for a further 12. Louise, Terri and Angela, under the stewardship of Linda, have brought all these transactions to a favourable conclusion in a most professional and business like manner. We cannot thank them enough for their kind and helpful assistance and we shall certainly be using the services of this ‘A Team’ in the future.Bill and Debbie Dunn
Bill · 21 May 2019
★★★★★ 5/5
TrustpilotWe have currently have our house on the…
We have currently have our house on the market with Pattinson- the Alnwick branch, they are a friendly and reliable company. Our estate agent is a lovely lady named Clair who has been enormously helpful and is very friendly. she has been very helpful & responsive with any queries we have had and always gave us swift feed back in regards to viewings with out us having to ask which is a bonus because in the past with other companies we have used that has not always been the case. 10/10 I would recommend this company.
Lucy · 9 May 2019
★★★★★ 5/5
TrustpilotFirst class!!
I was recommended Pattinson's in alnwick from a family member when we were thinking about putting our house on the market. They have certainly not disappointed, main reason being Claire. She has been excellent throughout keeping me informed of all updates and next steps etc. When other parties have been slow she has been brilliant being pro active and chasing people and getting results. The whole way through she has put me at ease and answered my million and one questions. I would not hesitate to recommend pattinsons alnwick to any one in the future.
Sophie · 4 March 2019
★★★★★ 5/5
TrustpilotHouse sale
Recently sold our house via the jarrow branch. Absolutely superb service all round, friendly and efficient. Alison was amazing throughout could not recommend highly enough.
Hayley · 5 June 2021
★★★★★ 5/5
TrustpilotI have just sold a house through the…
I have just sold a house through the Washington office in the Galleries and was all made very simple- Carly handled the bulk of it as I was away abroad at the time. I would definetly recommend using Keih Pattinson as it will be my first port of call when the next sale comes along.
John · 21 July 2023
★★★★★ 5/5
TrustpilotAbove and beyond
Pattinsons are assisting with renting out my property, and I can only say good things about the communication and application of the team in arranging that.In particular I asked for additional assistance and correspondence to help organising additional requirements for my personal remortgage.Eloise in particular has been sparkling in providing what I needed with alacrity and efficiency. I can't thank her and the team enough for pitching in.
Darren · 14 March 2022
★★★★★ 5/5
TrustpilotCouldn't fault the service we received…
Couldn't fault the service we received from David and his team at the Durham branch. Helpful and professional throughout. Unlike other muppets we've used before.👍
Ian · 5 May 2021
★★★★★ 5/5
TrustpilotI've dealt with the Washington and Jarrow branches before and they have both been great.
I've dealt with the Washington and Jarrow branches before and they have both been great. As an investor I work with agents a lot and it's quite refreshing to deal with ones who love what they do and are great at it. Carly from Washington in particular has been very good and incredibly proactive.
Damyan · 7 August 2023
★★★★★ 5/5
TrustpilotFantastic service from the Alnwick…
Fantastic service from the Alnwick branch, especially Claire, who kept us well informed throughout the whole of the house sale. She was very friendly, approachable and efficient, can't recommend Pattinsons enough.
Kirstie · 9 May 2019
★★★★★ 5/5
TrustpilotOutstanding service
Outstanding service, dedication and support through a failed sale, re sale. Processes were adapted to meet my needs without a moment’s hesitation.
Alison · 3 November 2021
★★★★★ 5/5
TrustpilotHelen Widdowson and Tony Harbison were…
Helen Widdowson and Tony Harbison were great! They were always available and tried to help us during our search for houses and flats. We really appreciate that.
Mrs · 7 October 2020
★★★★★ 5/5
TrustpilotPattinson's estate agents are the best
Pattinson's estate agents are the best! We are looking to rent in the North East, due to a job relocation. Josh, Courtney their attitude to customer service is exemplary. I have never met an estate agent so customer focused as this one, their communication is first class and it is refreshing to experience this.
Graham · 28 July 2023
★★★★★ 5/5
TrustpilotCatherine at Whitley Bay Catherine went the extra mile.
Catherine at Whitley Bay Catherine went the extra mile to help sort things out for me, using her local knowledge and experience to help move my rental property along.
BJ · 21 January 2020
★★★★★ 5/5
TrustpilotI've been loyal customer to Pattinson…
I've been loyal customer to Pattinson Auction for a while and I'm happy with the customer service from staff, special the Washington branch Carly has a good customer service and hard working I really appreciate what she does she's always active and trying to do her job in high standards, overall very satisfied .
Cole · 21 July 2023
★★★★★ 5/5
TrustpilotWe used Pattinsons in our recent…house sale
We used Pattinsons in our recent selling and buying our new home. I would recommend them 100% they were there for us at every step nothing was too much bother for them no matter what we called them about and they put our minds at rest on many an occasion during a stressful time for us. Jason Dean and Alison are a credit to the firm always ready to help.
Christine · 8 October 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
