5/5
GoogleFriendly, Stephen Wilson of Pattinsons is hospitable and efficient.
Trusted Agent profile · Consett
Pattinson Estate Agents Consett reviews
★★★★★
1,193 reviews across 2 platforms
55 Medomsley Road, Consett, DH8 5HQ
Pattinson Estate Agents's office in Consett, at 55 Medomsley Road, is rated 4.3 out of 5 across 1,193 reviews on two platforms, including 120 Google reviews rated 4.5.
Reviews
Every review we hold for the Consett office, from every platform, shown as written. First names only.
Google5/5
TrustpilotFantastic Jarrow branch
I have worked with the Jarrow branch for a number of years, first for the letting of my property and more recently for the sale. They couldn't have been more helpful and supportive and always went the extra mile. I would definitely recommend them for any sales or lettings, they have been a pleasure to work with and will by my first choice if i need an estate agent in the future. Thank you so much all at the Jarrow branch.
1/5
TrustpilotVery poor customer service.
Very poor customer service.Lies after lies! Highly advise anyone to stay clear. £6000 fee if you win a auction with them, was lied when asked questions about a house iv bought not disclosing all the information the company should have done, I have asked for recored called but strange enough for a professional company not to have there calls recorded on the certain dates requested, still waiting for the sale to go through and once the sale as gone through will be losing more money due to the lie and false information from the vendor, I have never know a company (person) who can't deal with a issue had to get there Partner/husband or so to ring up and try and belittle me? Very professional.This is a business that will stand other anything just to get a sale but can't have consistently of aftersales and customer service...Also I wonder how many other people they have used manipulated bids with?
5/5
TrustpilotHouse purchase
Great service from a few branches, but a special thanks to Helen Widdowson who guided us through the whole process and made few extra steps to help us even further.
5/5
TrustpilotCarly at Washington has been very…
Carly at Washington has been very helpful with my enquiries she will be my go to agent going forward
5/5
TrustpilotOur experience with Pattinson Estate…
Our experience with Pattinson Estate Agent Forest Hall was excellent. All the staff was very helpful in help us to sell our home in Forest Hall. Thanks Pattinson!
5/5
TrustpilotPattinson Gosforth Branch
Recently completed a rental with this branch and found the the whole team a absolute pleasure to deal with, right through from booking viewing to picking up keys. The whole process was done professionally, swiftly and in a great friendly way which made the the whole process easier,even the moving box was so thoughtful and appreciated.Would definitely recommend this team to anyone.Joanne k
5/5
TrustpilotGreat experience from start to finish!
Agent replied · 29 December 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotI had an absolute amazing experience…
I had an absolute amazing experience with Pattinsons in South Shields. Our Agent Maria, understood all our needs and helped us in every step of the way. I would recommend Pattinsons any time..
5/5
TrustpilotSuccessful Sale
Our recent experience selling our flat through Pattinsons estate agent via the Low Fell branch. We cannot recommend them enough. Our experience was very friendly ,efficient, and professional at all times. I want to give Helen a very big thank you, without her constant help and diligence the sale would have dragged on. She made the experience so much easier by her communication at all times. I cannot recommend them enough, I will certainly use their services again
5/5
TrustpilotCarly at Washington is very helpful and…
Carly at Washington is very helpful and responsive.She gives a personal service.
5/5
GoogleExtremely helpful when purchasing our house.
Agent replied · 23 October 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
GoogleExcellent estate agents. My property sold within 24 hours thanks to Jamie’s knowledge and professionalism. Communication was excellent and outstanding customer service. I would not hesitate to recommend the Consett brach for your real estate needs.
5/5
TrustpilotMy experience with Wendy Burbridge for…
My experience with Wendy Burbridge for the very limited time she was involved went very well, however the whole process of selling using the Patterson nominated solicitor was terrible and took forever to get completion on the basis that it was a cash sale and the buyer never had a building survey.When attempting to contact the actual solicitor phone calls were never returned neither were emails.
5/5
TrustpilotPattisons have been amazing with myself…
Pattisons have been amazing with myself and my move. Very considerate to the fact I was on a time scale as I am heavily pregnant and very consistent with keeping in touch and letting me know updates on the property etc. Really kind and helpful staff!
5/5
TrustpilotExcellent service from Pattinsons
We have dealt with Pattinsons for several years now concerning our rental property. They are always professional, very pleasant and supportive. We will continue to use their services. Thank you to all the staff.
5/5
TrustpilotFantastic service!
Every single person who I have spoken to in Pattinsons have been so lovely, helpful and a pleasure to speak to! Me and my partner both just got our first home together and they made it such an easy process for us, and answered all questions we had! Would definitely recommend them to anyone!!
5/5
TrustpilotPurchased my property via Pattinsons.
Excellent service from the Whickham office. Lovely staff especially Taylor Hepple who kept me informed throughout the whole process.
1/5
TrustpilotDo not recommend
Ruth told me she would call to arrange a viewing, I never heard from her again. She ignored around 10 calls throughout the week and when I contacted the office I was told by someone else the property had gone. Do not deal with this company
Agent replied · 11 June 2024
Hi there, I'm sorry that you have found our services to be unsatisfactory. Please could you email socialmedia@pattinson.co.uk with more information so that this can be looked into further. Many thanks.
1/5
TrustpilotAuction for land in Blackpool common…
Auction for land in Blackpool common edge road, even though it was over twice the Guide price we was waiting to place a bid .... 3 hours before the auction had finished it was removed from sale.... wasting time viewing arranging funds and waiting to bid....
Agent replied · 11 June 2024
We are sorry to learn that you are less than satisfied with the service you received, if you could provide us with further information by emailing auction@pattinson.co.uk we will certainly look into this and provide you with a full response.
5/5
TrustpilotAppreciation of a professional service
I would like to commend Pattinson, Estate Agents on the timely, professional and friendly service and advice their staff have given me concerning the sale and purchase of property. In particular I would like to acknowledge the support and professionalism of Emily Leightley, Valuation Manager, Bedlington Branch. She was encouraging, taking time to explain the processes involved, responding in a timely manner and dealing with my queries as they arose. I particularly appreciated this, as I have been in my present property for over 40 years, so it was with trepidation I took the first steps toward sale and purchase, however I felt well supported and secure with Emily on board.
1/5
TrustpilotVery impersonal.
Very impersonal Not any concern for customer or client care, can not even give a name at end of correspondence,only interested in the interests of Pattinsons. Fortunately I will not, or need attention of Pattinsons ever again.
Agent replied · 11 June 2024
Hi William, we are sorry to hear that you have not had the experience we expect from our team. Can you provide us with some more information like the property address and the email address or contact number you registered with us, kindly share with information to socialmedia@pattinson.co.uk so we can investigate further.
2/5
TrustpilotOnline site seems very good
Online site seems very good, but, by goodness try and get in touch with them and unless you are a master at blackmagic you have no hope. I've sent multiple messages via RightMove and none are returned. On one of them they did return the call to have a bit of a go to say they'd spoke to me before - which they hadnt. Sellers? I'd go somewhere that actually cares about attempting to sell your home. I'm a buyer with no chain and mortgages in place yet they will not engage.
5/5
TrustpilotKept updated on progress and helpful…
Kept updated on progress and helpful staff
Agent replied · 29 December 2024
Thank you for this review!
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