Trusted Agent profile · Consett
★★★★★
1,169 reviews across 2 platforms
55 Medomsley Road, Consett, DH8 5HQ
Pattinson Estate Agents's office in Consett, at 55 Medomsley Road, is rated 4.3 out of 5 across 1,169 reviews on two platforms, including 99 Google reviews rated 4.5.
Every review we hold for the Consett office, from every platform, shown as written. First names only.
5/5
TrustpilotPersonal, professional and friendly
I dealt with Teri and Liam from the Cramlington branch and found them to be friendly, accommodating and really professional in the way they handled the renting of my property. They were quick in responding to my questions and exceptionally thorough when doing the relevant checks in order to get things moving quickly.I would happily recommend Pattinsons Cramlington branch.
5/5
TrustpilotUnbeatable service
Forest Hall Branch have a fantastic team and nothing is too much trouble for them. The house was valued by Paula on the Saturday and the listing went live on the Tuesday. Joanne and her team then worked incredibly hard booking in a huge number of viewings and we accepted an offer within a week. Viewings are done at all hours and updates on each viewing were sent promptly. Joanne was so helpful to me making the whole process incredibly easy and stress free. I’m so glad I chose Pattinson’s and would highly recommend them.
5/5
TrustpilotFast and easy very good service
Thank you so much for this great review Maddie! We are delighted that your experience with us has been as positive as we aim to give all our customers! Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotLinda Ritchie senior branch manager in…
Linda Ritchie senior branch manager in the blyth office has been helping our business achieve and build our property portfolio within the past 18 months ..Linda’s expertise cannot be compared to anyone and her wealth of experience within the sector has been an overall asset to us .. Linda has sourced us properties and even sold a property within 1 day to the first viewer … ✅💯Her friendly approach , caring and helpfulness is to be admired..: We can highly recommend Linda to any investor , buyer or seller with the market ..LINDA YOU EXCEL IN YOUR ROLE AND HAVE ENHANCED OUR BUSINESS IMMENSELY AND WE REALLY APPRECIATE YOUR SWIFT WORK ETHICS ..We could never source a better manager than yourself and the passion, drive and ambition you possess .Kind regards Diane & Fiaz Sanctuary estates global Ltd ..
5/5
TrustpilotFantastic support
The team especially Chloe and Darren have been very supportive and understanding throughout the process from initially promoting our house to the completion of sale,Regardless of the hurdles and the complications the team at Pattinsons have helped and supported throughout the process,Thank you for everything
5/5
GoogleSelling a house is a traumatic time even without the pandemic but Stephen Wilson at the Consett branch of Pattinsons was an exceptional person he went above and beyond what was asked of him I'm afraid he got a few more grey hairs in the process but he is a diamond I would not hesitate to recommend Stephen and the rest of the staff to anyone Well done and thank youPositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotJarrow Branch - Amazing Customer Service
Pattinson’s have dealt with the sale of my property and put it this way, I’d use them again in a heartbeat.Alison from the Jarrow branch has literally went above and beyond when issues with Solicitors down the chain have arose on numerous occasions, the amount of effort she puts into getting these resolved has left me feeling ever so grateful. Everyone knows how stressful moving house is and the fact she genuinely cares about everyone who is involved and strives to provide us with the best outcome possible, makes everything 10x more settling knowing she is handling it. She is always contactable at all hours and I honestly don’t know how I would’ve coped without her dealing with my case.Not forgetting to mention thanks to Jason & Dean for all of their help along the way too.
5/5
TrustpilotTheir service to the landlord is
Their service to the landlord is , customer service oriented .
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency.
5/5
TrustpilotContacted Pattinsons to sell my property…
Contacted Pattinsons to sell my property. The solicitors I initially engaged with to carry out the conveyancing were dragging their feet; the staff at Pattinsons were absolutely brilliant.What a fantastic team in the Bedlington office. I have only praise for their patience and professionalism in dealing with the sale of my property. A BIG thank you to them for the time and attention they gave; it's not an understatement to say how grateful I am to them for their perseverance.5 stars isn't enough! I highly recommend.
1/5
TrustpilotCalled them out to have a valuation of…
Called them out to have a valuation of the house, the lady apparently want to have a quick sale of our house, she give a price of 220k later On we find out the worst area and a lot smaller house sold price are all above 250k, while we are in the best areas and our house is twice the size, avoid this company they rip you off first before you put on market What’s the point using them,scammers
Hi Karl. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address? We take into account current market conditions our valuer should have prested evidence of this. We would never scam anyone of our customers. We offer a no-obligation, completely free valuation. Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
5/5
TrustpilotNorth Shields Branch
North Shields Branch - I can’t thank John, Lindsay and Craig from the North Shields branch enough for helping me find a flat and getting me moved in so quickly! The staff are the friendliest and most helpful team, and they really went above and beyond. What a great experience and the process couldn’t have been any smoother. Their communication was incredible. ♥️
5/5
TrustpilotI cannot thank the North Shields branch…
I cannot thank the North Shields branch enough for all their help and guidance throughout the purchase of my property. Lindsay, in particular, went above and beyond to assist me whenever I sent yet another email! Outstanding professionally, and a genuinely nice person.& a special shout out to John for his patience!Overall a stress free experience thanks to a lovely team of people.
5/5
TrustpilotThank you Forest Hall branch
I have just recently bought a property through the Forest Hall branch & would like to say a BIG thank you to the lady's in the office, especially Joanne & Donna who are so professional & experienced & made the buying process totally stress free.The branch kept me fully updated at all times on all aspects of the sale & if I needed any help or guidance they were more than happy to help in an instant.I would highly recommend the Forest Hall branch to anyone wanting a professional, friendly & stress free fabulous serviceThank you 😊
5/5
GoogleHad a viewing today with one of the apprentice estate agents called Becca, and she was brilliant. It made a real refreshing change from the repeated experiences of dead eyed miserable people who just let you in while they stand at the back …
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of … More
5/5
TrustpilotSold the house really quickly
Sold the house really quickly, did a fantastic job with the photos and videos. Kept us updated, really good service
Thank you so much for this review Kathryn! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotThanks so much Pattinson (Whickham)
I'd like to say thank you so much to the team at Pattinson Whickham branch for the excellent service they provided me with the sale of my house.Lyndsay Greenwell and Ian Robson in particular were absolutely brilliant for me. They were always available to support me throughout the sale if I had any queries (but honestly they were on top of everything due to how proactive they were so they often caught me before i had chance to catch them!) They really made a huge contribution for me which made the whole house sale process much smoother. I will definitely use Pattinson Whickham for the sale of my next property. Thanks Lyndsay and Ian! :)
1/5
TrustpilotAwful company for tenants
Awful company for tenants. The issues I had with this company are too many to mention The highlights are having a delayed move in date. Moving into a filthy home that hadn’t been cleaned. Living with leaks and holes in the ceilings that were not repairs for months. And when they were repaired … it was like they were repaired by cowboys. Such as using gloss paint to patch up a ceiling so it stood out. Finding out I had 2 months notice from the sold sign outside my home. To taking 5 weeks to return a deposit and illegally hanging onto it. The company lack any focus on tenants and quality and desire to resolve issues. Please avoid them. My like has dramatically improved now I know I never have to have any contact with them.
Hi Helen. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address? Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
4/5
TrustpilotSale and purchase both through Pattisons!
Friendly, professional service.We chose Pattisons for the sale of our house as we had our eye on one of theirs to purchase, fees were competitive and loved how the house featured on all house apps and web platforms. House sold within 2 weeks and offer accepted on purchase soon after. No complaints for the estate agents and Dean was monumental in ensuring the sale complete and both my buyer and onward purchase ran smoothly.The only gripe I have is with the solicitor that was recommended, Bideman solicitors acted on my behalf for both sale and purchase and they were truly terrible. Had taken on more work then they could manage with emails and phone calls being missed or not replied to for weeks… I would definitely use Pattisons again should we move but will definitely be finding our own solicitors. Huge thanks to Dean and team for all their hard work and efforts in these uncertain times! ⭐️
1/5
TrustpilotIf I could this review zero stars, I would
If I could this review a zero stars, i would.
We are sorry to hear that you feel the service you received did not meet your expectations. Prior to bidding, all prospective buyers are advised to carry out their own due diligence and ensure they are comfortable with the process and terms before placing a bid, as doing so enters them into a legally binding contract. Any funds relating to reservation fees and deposit liability are clearly outlined within the auction terms and conditions, which all bidders are required to review and accept prior to participating. Once the property has exchanged, any matters relating to failure to pay or complete fall between the buyer and the seller, with our role being to facilitate the auction process on behalf of the vendor. We can also confirm that this matter was previously reviewed and addressed prior to this review being posted. While we regret that you remain unhappy with the outcome, we must highlight that the process followed was in line with the legally binding contract and terms that were accepted at the point of exchange. We appreciate your feedback and wish you the best moving forward.
5/5
TrustpilotExcellent service from beginning to…
Excellent service from beginning to end.Phil came out, valued my home and was very personable. Property sold within 24hrs. Faith was amazing in handling the viewings and the sale of my property. Keeping me updated all the way through what could have been quite a stressful process. Would highly recommend pattinson. Thank you
5/5
TrustpilotSouth Shields Branch
I would like to express great thanks to Rachel & Emily & all the staff for excellent support with the sale of our late father’s house sale.They are reliable, friendly & very professional at all times. Very happy to help with our many questions. We would not hesitate to recommend. Thank you for everything.
2/5
TrustpilotUnethical Auction Practices - Blyth Branch
What a difference 18 months make. After a recent incredibly poorly managed auction by the Blyth branch I no longer trust this company to carry out a fair and transparent transaction. Moving auction dates, giving no time for the legal pack to be checked, allowing other bidders to drop out at the last minute, and allowing lower bid increments than listed in their T&C’s. It’s all very suspicious and it’s not the kind of business I want to be dealing with. If (and it’s a very big if) I purchase any further properties through Pattinsons it will be via head office not the branch. *** Previous review from Jan 2020 ***We have bought a number of properties from Pattinsons over the years and their service just keeps getting better. Our latest one with the Blyth branch was a breeze. It was an auction property we bought before auction, and unlike some others we looked at had reasonable fees attached to it. Caroline was an absolute pleasure to work with and Terri holds the Crown as my favourite estate agent. Keep up the good work guys. We will be back for more!
5/5
TrustpilotA huge thank you to Lyndsay Greenwell…
A huge thank you to Lyndsay Greenwell in Whickham for such an amazing experience in purchasing my first property! When the process become messy at times with my Lender and Solicitors, she was always on hand to help and guide me. I always got a call back or email response in no time at all. I would highly recommend Lyndsay and her team if you are looking to buy or thinking of selling - 100% satisfactory.
5/5
TrustpilotRe modeling project
Gr8 professional service.
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
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