Trusted Agent profile · Consett
★★★★★
1,169 reviews across 2 platforms
55 Medomsley Road, Consett, DH8 5HQ
Pattinson Estate Agents's office in Consett, at 55 Medomsley Road, is rated 4.3 out of 5 across 1,169 reviews on two platforms, including 99 Google reviews rated 4.5.
Every review we hold for the Consett office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Company - highly recommend
Throughout the buying process, Helen and her team have been extremely pro-active, helpful and friendly in the way they handled matters. We will continue to work with Pattinson Estate Agents for years to come. I would highly recommend anyone reviewing estate agents in the area to go ahead and give them a call.
Thanks for your review. We will pass on your compliments to the team.
1/5
TrustpilotPoor Communication & Unsafe Living Conditions
I'm very disappointed with the handling of this issue. I collected the property key on the 4th april 25 and completed my inventory, during which I noticed the boiler/gas system wasn't working. Despite emailing, I received no positive response and had to follow up with a call. It's now been 13 days without gas or heating, and I have a toddler. I was advised to contact Northern Gas Networks myself. Fortunately, a contractor arrived within 30 minutes and confirmed an internal pipe leak. The report has been forwarded to the maintenance team, I sincerely hope this is resolved urgently.
5/5
TrustpilotAmazing staff
If it wasn’t for Wendy Burbridge, this wouldn’t be a 5 star review.Wendy is amazing and an absolute credit to the company. I cannot express how greatful we were for her help.However, Pattinsons recommended the solicitors we used who were absolutely appalling. Like I say, if it wasn’t for Wendy, this wouldn’t be a 5 star review and I’d be ranting about how we were stuck with ignorant solicitors for almost a year because of your recommendation!Please do not recommend terrible solicitors. It will only decrease the trust people have in you.
5/5
TrustpilotPattinsons in Consett
All the staff at Pattinsons in Consett but in particular Steven worked tirelessly and successfully to sell numerous properties for me from my rental portfolio. I can not emphasise enough of how much personal attention and professional effort they put into everything. I can without doubt thoroughly recommend them to anyone seeking an effective estate agent service.
1/5
TrustpilotAbsolute cowboys
Absolute cowboys, they have been mismanaging my property for a long time. First they didn’t get the contractor to repair as agreed and completely ignored my instructions and at times they approve repairs without even informing me. I would say definitely read the clauses on the contract, you can’t stop the management during tenancy tenure. sent a letter Susan Moore and she failed to even get back, horrible company!- replaying to the reply: that’s a lie I can attach the amount of time I’ve email and even sent a formal letter to your CFO Susan Moore. Absolutely shameless!
Hi SarangWe have previously asked you for the details of your complaint so we can investigate further. Unfortunately, you have declined to provide any information to us, which makes it very difficult to find a solution or assist. Please can you send a copy of your letter to gdpr@pattinson.co.uk, who will be able to forward it on. It has not been received by post. We are more than happy to investigate and resolve any problems if we know the specifics..Reply to you.Please send those emails to gdpr@pattinson.co.uk, and our head of rental will be in touch.
1/5
TrustpilotShady practices and hidden fees, they’ll hold your property hostage.
I wouldn’t recommend this auction house to my worst enemy.
Hi Phil, We’re sorry to read your comments and that you feel dissatisfied with the service provided. At Pattinson Auction, all vendors are required to review and agree to our full terms and conditions prior to entering into an instruction. These clearly set out all fees, including any applicable withdrawal charges, along with the circumstances in which they may apply. There are no hidden fees and all Pattinsons costs are transparently detailed within the contractual documentation. It is also important to note that, whilst a property remains under an active agreement with us, certain obligations apply regarding marketing. These terms are also clearly outlined within the agreement signed at the outset. We always encourage clients to carefully review the full contractual terms before proceeding and where necessary, to seek independent legal advice to ensure full understanding prior to instruction. That said, we take all feedback seriously. If you are willing to share your details directly with us at reviews@pattinson.co.uk we will be happy to review the matter further with the team involved to ensure everything has been handled correctly and appropriately.
5/5
Trustpilotamazing service
I recently moved into a property in walker using the heaton pattisons branch.This branch specifically Vicki, Hayley and James were amazing! Due to my previous home being demolished i needed to move v quickly, they managed to speed up the moving process and were very supportive.Not only that i got a suprise moving box with various goodies in.The whole experience was fantastic and i will definalty use pattisons in the future ive never had a better move.Thank you so much team from Jonathan Atkins
5/5
GoogleSo far, I’ve had a great experience with the girls here at the consett branch. Always on the ball and very cooperative. As an investor, it’s important to work with speed in mind and they are always readily on hand to help. Also a shout out …
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of … More
4/5
TrustpilotThe 4 stars are almost solely for Maria…
The 4 stars are almost solely for Maria Cires. She kept in constant touch throughout the whole process keeping me informed. There were several considerable delays during this and Maria was extremely patient explaining why and doing as much as she was able to do to move things along. The fees are substantial but I feel Maria went above and beyond her normal job role to help us get to the house we had chosen. She was always on the end of the phone or email and would always respond quickly to any query I had. She was also one of the only people during the last 7 months to keep me relatively calm and sane and helped reassure me at certain times. This has been a ridiculously and unnecessarily stressful experience but Maria has helped hugely in trying to minimise this as much as she was able to. I would fully recommend her to anyone I know wishing to sell or buy as they would be in more than safer hands with Maria.
5/5
TrustpilotI found the team at Jarrow amazing…
I found the team at Jarrow amazing Having never sold a property before Jason talked me through everything and what to expect I was not able to help out at all as i lived in another county and Pattinsons sorted every thing Jason kept me informed at all times and on the final day of the auction bless him he was never off the phone keeping me right but letting me make the final decision of the sale Got an amazing price and all ran smoothly with no hiccups Thank you Pattinson of Jarrow and Jason Olley What a team !!!!!
5/5
TrustpilotRecent property purchase using Pattinsons
I recently purchased a property which had been advertised with Pattinson Estate Agents in Alnwick. They were extremely helpful throughout, assisting with the conveyancing process and resolving any issues which arose along the way. Kelly and Darren were particularly helpful, always rang to keep me updated and check on progress and even went out of their way to drop keys off at the property after completion.
1/5
TrustpilotOne star but I would have given negative stars!
One star but I would have given negatives stars. We arranged a viewing and arrived on time. We waved at the agent in the car who was parked outside of the property and they looked at us and drove away. We tried to ring the Ashington branch and the phone just rang out then forwarded us to head office. We also rang the Morpeth branch. Both the head office and the Morpeth branch informed us that the agent should have been there for the viewing as they both checked and told us it was definitely booked. When they tried to contact the agent they told us the mobile phone was not being answered. Absolute incompetence!
Hi Phil. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
5/5
TrustpilotJason made the process easy and was…
Jason made the process easy and was always available to get in touch with
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotVery professional
I had dealings as the purchaser, not vendor and felt their service was very professional, courteous and that they had my interests in mind as much as their vendor's, which I think builds confidence.Alison was extremely helpful in arranging a second viewing, at short notice, because I am relocating and not at all local; she attended herself.I have had dealings with another Est Agent that had none of the basic information a buyer will want regarding lease, maintenance, ground rent etc, for a property they'd marketed a couple of months. Let down on a viewing too. Pattison was the complete opposite.I would happily recommend Pattison and wouldn't hesitate to use them personally, if I were selling my home in the future.
1/5
TrustpilotIf I could leave minus stars I really would…
If I could leave minus stars I really would, same goes for the recommended in house solicitors R A W Clark in Morpeth. I listed my house with Pattinsons Ashington in June 2022. I accepted my first buyers offer in August 2022. He was buying the property to rent and was highly a recommended customer from Pattinsons. However, my buyer’s solicitor established there was an issue with my garage deeds. Turns out I didn’t actually own my garage (news to me). This led to lots of complications with the sale. R A W Clark did not act in a timely matter to try and resolve this issue. Which lead to my buyers mortgage in principle quickly coming to an end in the meantime (baring in mind I was told by Pattinsons that he was a cash buyer). My buyer decided to continue with the sale without the garage in January 2023, as long as I completely moved out in 1.5 days time. It was highly recommend by both Pattinsons and R A W Clark that I follow these instructions (despite not signing any contracts). It was very stressful and last minute but I managed and moved in with my partner. On the day I was meant to be handing over the keys I heard absolutely nothing. I was constantly phoning for updates, 6 days later I found out he pulled out of the sale.We re-listed my house following this. I provided Pattinsons strict instructions that for the next sale I am selling the house only, given I do not actually own the garage and I didn’t want another sale to fall through because of it. I was told the garage would be taken off the advertisement and any viewers would not be told anything about a garage. I spoke to several different staff from Pattinsons regarding this in order to reiterate the importance. I accepted another offer a few weeks later. A month or so afterwards, I was informed that my buyer didn’t even have a current mortgage in principle. I was patient and allowed about another month for them to get one. All seemed to be going ok until about May 2023, when my buyers solicitor began asking questions about the missing garage deeds. This was very confusing to me as I was under the impression my buyer was happy with the agreement of me selling the house only. Turns out the garage was never taken off the Pattinsons advertisement, my buyer was promised the garage with the sale and he was even offered to look around the garage when he viewed my house. Once my buyer found out from myself that the garage isn’t actually included in the sale, he ultimately pulled out. At this point I put an official complaint in (still to this day I have never heard back from).It is now June-July 2023. It’s been 1 year up for sale with Pattinsons. I am feeling pretty desperate and very stressed. I decide to go down the auction route with Pattinsons. I receive a phone call telling me the house is now live on auction. I checked the auction page and it looked like my house had received a bid for a price I would be very happy with. I phoned to confirm this, to be told it was an error on the system. I checked the right move advertisement to see what that now looks like with it being an auction sale. Within the advertisement there was no mention of the house being up for auction. It was the exact same advertisement as previous, except, the price of my house had been reduced by £25K that day. Immediately I phoned to pull out of the auction and leave Pattinsons because at this point they have completely tarnished my house advert. That advert remains on the internet history and will always be there, which has effectively now devalued my house significantly.I look back and I am filled with regret that I stayed with Pattinsons for so long. The stress, the money I have lost still paying all my house bills since January when I no longer live there. The money I lost with how much they devalued my house with their mistakes. I have since moved estate agents and have managed to secure an offer I am happy with, from a buyer with no chain and mortgage in principle in place (within 2 days of my house being advertised). I really hope people read this and think twice before listing with Pattinsons.
Hi Sian. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
5/5
TrustpilotHouse purchase - Excellent from start to finish :)
I really couldn't have asked for a better service from Wendy at Pattinsons. There were a few bumps along the way which were out of her hands but she consistently chased and provided me with daily updates. Communication was excellent and made me feel at ease when I couldn't get answers from anyone else. Very polite and friendly too - would 100% recommend!!
1/5
Trustpilotif i could leave zero stars i would
if i could leave zero stars i would, they are happy to take your money but absolutely no consistency even taking all the rent one month and didn't even tell me why until it was too late, unset my tenant on multiple occasions, sent me pictures of work that needed doing but not even my house, if you're a landlord do yourself a favour and avoid PATTINESON AT ALL COST THEY ARE WORSE THAN USELESS
Hi Duncan. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further
5/5
GoogleGreat customer service. Leah and Nicola were very helpful in helping my find a place to live with not much time to work with. They got me in straight away and couldn’t thank them enough would recommend to anybody that is looking to move thanks again happy customer!!
5/5
TrustpilotA great team and a job well done ❤️
I had quite a drawn out sale for various reasons but the team at Pattinsons were brilliant throughout the whole process, professional and courteous at all times even when I was getting fractious and frustrated. I can’t praise them or thank them enough, we even ended up getting an offer over and above what we were expecting, and the sale went through seamlessly and quickly
5/5
TrustpilotHelen at Low Fell is amazing!
Helen Widdowson at the Low Fell branch was amazing.Her and her team went above and beyond in every possible aspect. We were purchasing a property, and from the very start they were extremely helpful in providing us with regular updates, chasing up on the seller and their solicitor as well as letting us know if anything was required from us.Part-way through the purchase, we had an issue with our solicitor, and Pattinsons offered to find us another conveyancer. Luckily we found another soon afterwards, but on several occasions the team handled our calls outside of their usual office hours and even when supposed to be on leave.Helen was an absolute godsend and made the process of buying a house so easy. If only our first solicitor hadn't been such a nightmare then I couldn't have imagined an easier time.Would easily recommend them and should we ever consider moving from our new home, we will be using Pattinsons to sell!
5/5
TrustpilotGreat service from the Consett branch
Great service from the Consett branch. They went over and above to provide a very sleek professional service. A special shout out to Stephen who has moved on. Nothing was too much trouble and I knew the sale was in great hands. I’m very grateful to them and would wholeheartedly recommend them.
5/5
TrustpilotExcellent service - as usual.
I dealt with the team at Pattinsons Bedlington to find a tenant for a rental property. The service was very professional and I was kept informed of progress all the way.I’d particularly like to thank Jayne, Faye and Eloise in Admin who always provides excellent tenant referencing and credit checks.
5/5
TrustpilotExcellent service
From the first meeting with Richard who came to value my property, to the interactions with the office team each step was handled very professionally and efficiently. Anita, Stephen and the team are always friendly and communicative to help make the sale to both parties as quick and painless as possible. I’d highly recommend using them.
5/5
TrustpilotJoanne Buchan - Estate Agent - Pattinson
Joanne Buchan - Estate Agent (Pattinson estate agents, Forest Hall branch, Newcastle upon Tyne) managed the purchase of my new home very efficiently from start to finish.The Pattinson team at the Forest Hall branch were all exceptionally friendly & helpful in arranging viewings that suited me which was important because I was relocating from another part of the country.Estate Agent Joanne Buchan was excellent at keeping me updated on the purchase of my new home and communicating with all the other estate agents and solicitors involved and pushing the sale & purchase forward. Joanne and her team were brilliant at resolving issues and went above and beyond what would normally be expected by even helping to organise removals with the seller which meant the completion of my sale and purchase went ahead on time.I would highly recommend the use the Forest Hall Estate Agent Pattinson / Joanne Buchan to buy or sell your home because buying through them demonstrated their high levels of professionalism & proactivity and they simply get the job done whatever it takes.A special thank you to Joanne Buchan at Pattinson Estate Agents - Forest Hall for helping me to relocate to Newcastle upon Tyne, - I'm now very happy in my new home.
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