Every review we hold for the Congleton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotSales staff lie to get a sale. Aftersale customer care horrendous
I purchased a Seddon new build. Aftersale Customer services is a joke. I even escalated to a complaint, they ignored it. They dont even follow their Complaint procedure. Standard reply is ....we are sorry however we must advise that Seddon Homes do not propose to carry out any further works or enter into any further correspondence regarding this matter. Yep thats great customer services.I was told several lies throughout the sale process and given incorrect information. They just dont care. Once they have your money they are gone. They have sold on the leasehold without asking if homeowners want to buy it. Even though we were told we would get first refusal if they did sell it, which they wont and You have to fight for snagging to be completed. The whole customer service is a nightmare. Their score on trust pilot says it all. Just shocking.
Rebecca · 12 July 2019
★★★★★ 5/5
TrustpilotCouldn't be happier!
We have been in our new Seddon home for 3 months and couldn't be happier.We are extremely pleased with the workmanship, build quality and the speed at which snags are fixed. Also, the service received from the sales office and customer services has been excellent!
Lisa · 15 August 2020
Agent replied · 11 June 2024
Hi Lisa that's so lovely to hear thank you for your kind words which I've passed onto the team
★★★★★ 5/5
TrustpilotA superb team and builder.
From our first meeting, to moving in and beyond. Seddon have been excellent. From Laura and Naomi from the sales team to John and Ollie on the site team at the Warrington site have made our move stress free. I can not recommend them enough. The build quality of the homes is to a high standard with extras you would usually pay for included. We could not be a happier with our new home.
Gazjones01a · 5 March 2021
★★★★★ 1/5
TrustpilotDelays, lies, and lack of owning up to responsibilities
Delays, lies, and lack of owning up to responsibilities. We moved into our Seddon Home 6 months after anticipated move in date a couple of years ago, and were basically forced to accept a house full of snags to complete. And now after reading this site have found out that we have also become victims to the fleecehold scandal. Our £115 annual bill from the management company soon rose to £380 seddon year and this years bill is £550!This was not mentioned at time of sale, and the solicitor that we used with Seddon just implied that it would be a normal annual maintenance fee, not uncapped as someone else put it!Watch out everyone, and always enquire about what you will be paying for.
Jack · 19 December 2018
★★★★★ 1/5
TrustpilotPoorly built houses and don’t be…
Poorly built houses and don’t be expecting any after service Main bathroom leaking water couldn’t get them out to repair no seal around shower screen, bath incorrectly fitted Whole in roof from move in took 8 weeks to repair Crack in window front door jammed shut not repaired There advert should say sold as seen Same for every house on the estate paying trades men to repair poor work man ship
Daniel · 13 February 2021
★★★★★ 5/5
TrustpilotAmazing experience with Seddon Homes
I had an amazing experience with Seddon Homes. As a first-time buyer, the process was smooth and easy, their sales advisor was always on hand to give me helpful advice.
Rob · 26 September 2024
★★★★★ 5/5
TrustpilotGreat Customer Service
Through the whole process from reservation to exchange and completion, the communication has been good. Most importantly after completion the inevitable minor niggles have been dealt with quickly and a close ongoing communication.
David · 1 December 2021
Agent replied · 11 June 2024
Hi David - thank you so much for taking the time to write a lovely review - the team really appreciates it
★★★★★ 5/5
TrustpilotNew Build Property
We are really pleased with our new home. All the staff have been very helpful with everything, from actually moving in to completing any little snagging issues. Nothing has been too much trouble.
Martin · 1 December 2021
Agent replied · 11 June 2024
Hi Martin Thank you so much - I've passed on your positive review to the team :-)
★★★★★ 1/5
TrustpilotNo communication or updates
We haven’t moved into our property yet since reserving last summer, but the communication is non existent. If you want any progress updates you have to chase and chase to get any information, it’s really disappointing.
Anon · 1 March 2021
Agent replied · 11 June 2024
Hello there - we're so sorry to hear this as we do have a policy of updating our customers fortnightly? Unfortunately as you've not given any details we're unable to check if this policy has fallen down somewhere. Covid 19 has had a major affect on build dates. Only one trade can work on a property at any one time. Build materials including roof tiles & appliances have been so hard to source and of course should someone on site sadly test positive for the virus the whole development has to shield to protect everyone. That said you of course should have been kept updated and if you haven't we can only apologies but if you would kindly make contact with your Sales Advisor to identify yourself we can look into things further for you. Thank you & stay safe
★★★★★ 5/5
TrustpilotWhat a fantastic developer
Jade · 27 July 2025
★★★★★ 5/5
TrustpilotVery impressed…
Very impressed with Seddon Homes’ Lavender Fields development. Gorgeous finishes, stunning location… Can’t wait to see the final result! Very happy with the service provided so far too. 😊
NS · 15 August 2024
★★★★★ 1/5
TrustpilotAwful builder that abandons you as soon as you pay
Despite what Seddon might comment below, rest assured that what follows is a true account of our experience and it deviates from all expected and written measures of quality and compliance standards.
Jonathan · 24 June 2024
★★★★★ 5/5
TrustpilotGreat home and service
The team at Aspenwood Grange (Marple) have been fantastic. From the point of showing interest to the sales team (Naomi and Laura) to completing, every member of the team has been friendly and helpful. The house was finished to a high standard and all snagging points were addressed quickly by Zak and Jonny. Would happily buy a Seddon home again!
Chris · 8 March 2022
★★★★★ 1/5
GoogleConstantly putting back completion date, poor communication, Barbara the “Temp” as she calls herself, she’s extremely ignorant, disrespectful, doesn’t listen and enjoys talking over you. If she’s in the office alone, give up & avoid!!
Jim · 27 March 2024
★★★★★ 5/5
TrustpilotThe sales team (Laura and Naomi) have…
The sales team (Laura and Naomi) have take great care of us the whole way through the process. Then when you get to meet the builders, they are brilliant too (Ollie and John in particular) and always going above and beyond with the finishing touches to make your whole experience amazing. A great team throughout at Seddon and we are made up with our beautiful home.
Darren · 30 October 2020
★★★★★ 5/5
TrustpilotVicky Price and Shaun Priest excellent.
Vicky Price and Shaun Priest have been excellent throughout the process.
Liz · 28 March 2025
★★★★★ 4/5
Trustpilotsorry
Got the wrong company sorry. Never dealt with them
Lena · 16 August 2023
Agent replied · 11 June 2024
Hi Lena oh no! We're sorry to hear this - please can you email sales@seddonhomes.co.uk with the details as we can't find a record of you enquiring about any of our properties. I'd love to look into this for you Thanks x
★★★★★ 5/5
TrustpilotFantastic
Excellent team and a pleasure to work with through the process of a buying my new home
TheAhsan959 · 26 October 2022
Agent replied · 11 June 2024
Thank you so much for the lovely comments :-)
★★★★★ 5/5
TrustpilotWe are very pleased with our Seddon…
We are very pleased with our Seddon home. Everyone we dealt with was very helpful and professional. Special recognition to Christine (sales), who was particularly efficient and knowledgeable.
Mr · 2 February 2021
Agent replied · 13 June 2024
Hello there - We're so sorry you have been experiencing issues. Covid has had a massive impact on availability of both materials and tradesman but completely understand this is our problem to source. We hope matters have now been resolved to your satisfaction but should they not please email sales@seddonhomes.co.uk where I will pick this up with the Customer Care Team. Many thanks Suzanne
★★★★★ 1/5
TrustpilotRepeated Leaks and Flooded Garage, A Disappointing Experience with Seddon Homes
We purchased a home at Lavender Fields from Seddon Homes hoping for a quality build, but our experience has been profoundly disappointing.
David · 15 July 2024
★★★★★ 5/5
TrustpilotThe Hawthorns - Keele
Fantastic service received, COVID interupted our completion date but what can you do! A special thanks has to go to the Site Managers Andy, Derek & Scott. Anything we have asked for they have actioned within a really quick timescale and above all they are friendly and very approachable. Thank you for helping make the process so smooth.
Richard · 9 November 2020
★★★★★ 5/5
TrustpilotReally impressed
I’ve visited a few developments close to me and I am really impressed with the customer
Emily · 29 July 2024
★★★★★ 5/5
TrustpilotLove our new home
Love our new home. The build quality is far better than other companies, I was shocked at how other developers have such small rooms and thin walls but Seddon is completely different. My friends and family are impressed with our new home too. As a first time buyer we're really pleased with it all.
Laura · 15 August 2019
★★★★★ 5/5
TrustpilotSeddon Homes Orchard Manor Grimsagh…
Seddon Homes Orchard Manor Grimsagh site is well run and well built.
Jon · 28 July 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
