Trusted Agent profile · Congleton
★★★★★
157 reviews across 2 platforms
Padgbury Lane, Congleton, CW12 4LR
Seddon Homes's office in Congleton, at Padgbury Lane, is rated 3.6 out of 5 across 157 reviews on two platforms, including 9 Google reviews rated 4.1.
Every review we hold for the Congleton office, from every platform, shown as written. First names only.
1/5
TrustpilotWould absolutely not recommend
We moved into the new development and provided a list of snags within 7 days that took nearly 6 months to fix instead of the promised 1 month (even with us having to chase multiple times). The aftercare has been absolutely poor to say the very least.
1/5
TrustpilotContempt for customers
This is what you get if you complain about an ongoing issue and poor work by their contractors. A not so polite get stuffed!!Therefore we are sorry however we must advise that Seddon Homes do not propose to carry out any further works to your rear garden or enter into any further correspondence regarding this matter.
Hi Ms Barrett. We're sorry you're not happy and we do pride ourselves on our customer service. In fact the vast majority of our customers would recommend us and are happy with their property. With regard to your garden as you know we are governed by NHBC recommendations and they have advised that any issues you may be encountering are outside of the curtilage. As you are aware last year we completed additional works to your garden to which you signed off in full and final settlement. We're sorry we cannot help further. Kindest regards Seddon Homes
5/5
TrustpilotOutstanding
We are so pleased with our new Seddon home. Excellent quality build and high spec throughout. Outstanding service , especially from the Sales Team and site team . Immediate and helpful responses and they looked after us so well throughout.We are delighted with our new home.
Hi Carolyn Thank you so much for your kind review. Wishing you many many happy years in your new home :-)
4/5
TrustpilotWe bought a 3 bedroom Bowland on…
We bought a 3 bedroom Bowland on orchard manor,the sales team was excellent.Jamie the site manager and deputy site managers have been fantastic the guys working on site are polite and curtious, just waiting on some snagging bits to be completed,and some paint to touch up keep asking for the paint,but all in all cannot fault our new home we love it
1/5
TrustpilotI would never reccomend seddon to…
I would never reccomend seddon to anyone unless you want issues further down the line.
Hi Antony we're sorry you are unhappy and have left this review as we have not been able to assist you with an issue you have recently had. Your warranty is for 2 years and a newly reported issued raised out of this time frame is unfortunate but not something we can assist with. We have an excellent NHBC score from Hawtree Grove residents with the vast majority happy to recommend a friend to purchase off Seddon Homes and would be happy to purchase themselves another Seddon Home.
1/5
TrustpilotWeavers Way - very unsatisfied!
As with a lot of other reviews, Seddon Homes take your money and leave you with an unsatisfactory service. My 'premium plot' home was advertised as having a two tier rear garden as the ground is very sloped. Only when they were half way through the build and we saw that nothing had been done to the land was I verbally told 'Oh we're not doing that anymore as it's too expensive'. At no point were we sent a letter to inform us that one of the major selling points of this house was not going ahead. So now, instead of having a lovely two tier garden where I can go down and look at the horses in the field, I have a fence that blocks me from 50% of my garden and I've been left with the brambles, old concrete fence posts and bits of rubble left over from the build. The garden turf is so lumpy and uneven due to the groundworkers not removing rubble that it's horrible to walk on, my partner went over on his ankle due to stepping into a divot!I have other issues with them regarding the brickwork of my house being wonky and unacceptable but I don't think the box is big enough for all of my complaints. NHBC and Consumer Code have been contacted so I'm hoping they will help.Seddon's Customer Care needs a lot of work and if they responded to my emails with an attitude of wanting to resolve the issues they have caused I may be willing to increase my 1 star review.
2/5
TrustpilotPoor Aftercare and poor "design flair"
If you looked at our bank garden I wouldn't say it was design flair 😅 some poor finishing touches in the house too. Overall happy, the house is designed well but its Jack who built it! hope they haven't done a shoddy job on the outside as they have on the in and the house lasts.Wouldn't say their aftercare was up to much if I am honest, they have your money they aren't interested. They had ordered the wrong window for a replacement and told me they would be here this week, patio door keeps catching, at some point it is going to break, these are to name a few. Just hope they get sorted sooner than later before it actually causes long lasting damage.
1/5
Googleprobably the most uninterested sakes advisor I've ever come across in looking at new homes in over 40yrs. only enquired about a price list for Padgbury Lane congleton and was abruptly told make an appointment. no other customers in the sales office and not even invited in the office. never again
1/5
TrustpilotA LUCKY ESCAPE
We have had one of the most stressful 5 months in trying to purchase a 300k bungalow for my 77year old mother in law. We visited Caraway Green in Jan 2021 placed a reservation deposit, initially the purchase was going to be a cash one but a few days later we agreed a sale on my mother in law property so I notified Seddon Homes that we wanted to tie in the sale. The Site representative Andy said he would have to notify head office. We never heard anything back until the 30 days on the reservation contract was coming up, we started to receive emails asking for an exchange date. The solicitor we used was one recommend by the estate agent but was totally overloaded with work and progress has been slow at times. However progress was being made at the stage of replies to further enquiries and Seddon Homes emailing demanding exchange happens or they withdraw. The tone of the emails was abrupt and unprofessional, having been a sales manager at an estate agents I could not believe how they were communicating with a customer who was about to spend 300k. Seddon Homes pulled out of the contract which now after reading all the reviews on here we are so glad they have. If they deal with potential customers like they have with us our thoughts over the last 24 hours are what about if we had have gone ahead the after sales care seems appalling from reading other peoples reviews. We have had a lucky escape would not recommend to deal with this company.
1/5
TrustpilotThe worst aftercare I have ever…
The worst aftercare I have ever received! We reported our faulty dishwasher on the 28th February 2021 and we are still waiting for it to be fixed! Constantly chasing for feedback and updates. We bought the house in October and had a golf ball sized hole in the dishwasher to start with and that took over a month to get replaced. This is now faulty again! We have lived here since October 2020 and have had a working dish washer for 3 months out of 6 months! When you pay so much for a house you expect simple things like this to be working and if not for them to be fixed within a reasonable time period!
5/5
TrustpilotBowland - Blossom Gate, Congleton
From start to finish we had a great experience buying our first home. Emma, the Sales Lady for the estate, was amazing from the first time we met her, and has been so helpful throughout this entire process, helping us with any little question we may have and explaining how things work. She always welcomed you with a smile and a chat and she really helped us through the process as we were a little clueless, having never bought a house or rented one in our lives! The house is great, and we only had minor things on our snag list which were sorted within a week or two of us moving in. Compared to other builders show homes we had viewed whilst looking for the right home, we noticed that the Seddon home was larger than the others in our price bracket, and included more as standard. Vic and Harshall, the Site Managers, were very helpful and are always on the end of the phone if you have an issue, although now the correct procedure is to go through the customer care team. I must say I love Vic's no nonsense approach, he says it as it is and doesn't try and bamboozle you with technical terms or make you feel silly, and as a first time buyer he was very reassuring.Obviously, due to the worldwide pandemic there has been a delay in us moving in, originally we were due to get the keys in September 2020, but this was pushed back to November 2020 in the end. Not a big issue for us as we were living at a parents house and the delay meant we had a bit more money to go shopping! Overall, Emma, Vic & Harshall are a credit to the Seddon Homes team and I truly hope you pass these messages on and praise them for the great work they do.Ben & Emma
5/5
TrustpilotZodiac Warrington
We never usually leave reviews but we felt that this deserved one! From the moment we stepped into the sales office, we knew we were in the right place! Naomi and Laura in the sales office are fantastic at what they do, always friendly and very knowledgeable - often going above and beyond to help us choose our perfect home. Right from the off they were very responsive in answering our questions and communicated with us right throughout the building process. The site managers Ollie and John are fantastic and have excelled our expectations. They are very friendly and approachable and have been quick to rectify any snags that inevitably come with a new build property - they really do take pride in their homes! We at first we’re unsure about whether a new build is the right thing to do, however we love our home and have no regrets! The Zodiac team are a real credit to the company!Alex & Amanda
5/5
TrustpilotFalcon Rise, Congleton
We have been overwhelmed by the care and attention that we have received through all stages of our home buying experience with the Seddon Team at Falcon Rise.Christine (our friendly sales advisor) welcomed us from the first time we stepped into her office. Christine runs a tight ship, which worked well for us. Christine constantly kept us up to date with build progress, time frames and was always honest with us, this allowing us time to plan for property rental and house storage whilst the build commenced. Christine always made time for us, time to respond to our queries, via email or phone, or a quick chat if we passed by the office, which we appreciated very much.Desperate to view the inside of our new home we were introduced to our builder/site manager Danny. He is an absolute asset to Seddon. A genuinely lovely guy, who we hold in high regard. He showed such pride in the build and the workmanship of his team which allayed any concerns that we may have had, as we had no previous experience of a new build property. We opted for a Brearley (which worked best for our family) and I have to tell you the end result is magnificent and more than we could have hoped for. Like other reviews state, Danny pointed out any snags that were not obvious to us during our Meet The Builder.The few very minor issues were dealt with quickly and efficiently by the team and we look forward to our occasional knock-on from Danny to check that everything is alright with the property.This experience has been personable, smooth, and relatively stress free (we can blame the pandemic for the stress) and that is down to the passion and professionalism of the Seddon Team.
1/5
TrustpilotDO NOT BUY FROM SEDDON HOMES
DO NOT BUY FROM SEDDON HOMES! we have bought a house worth over half a million and the customer service we have received has been nothing short of disgusting! We where told that after completing our 7 day snag list if we found any other issues with the house we could email the customer service team and it would be sorted and they would be flexible. THIS IS NOT THE CASE! The snags in our home where that bad we could not move into the build for weeks after getting the keys we where more than flexible with Seddons whilst they where sorting this for us! After moving in we noticed most of our windows are badly scratched in the inside and out and have contacted customer service about this who do not want to know or help in any way! Me and my partner are both disgusted with the level of aftercare we have received and would not recommend to buy from this build!
5/5
Trustpilot5 Stars!
From the very beginning of our journey with Seddon Homes to the very end, it’s been incredible. Naomi and Laura in the sales office, are fantastic people that really do care and look after you. Their communication is amazing and they kept in touch with us every step of the way.Olly, John and the rest of the building team are too, incredible. Nothing was too much for them and they genuinely wanted us to love our new home, which we really do.From the brickies to the plasterers, sparks and joiners, everyone is so friendly and always found time to say hi and ask how everything is.Each building job has been meticulously completed with the upmost care.Even down to the snagging, we are under no illusion that a brand new house will not be without any snags. No matter how big or small, the team have dealt with anything within days making our whole experience that much better.The whole team are so genuine and professional and we are so grateful.The house is beautiful and perfect in every way and we so happy.A huge THANK YOU to you all! We are genuinely going to miss each and every one of when the builds are completed.Love Kelly and Daniel
5/5
TrustpilotDream home
Purchased our dream home over 12 months ago now and thought I’d write a fresh review. Whilst yes there were snags and some discrepancies That weren’t initially resolved as quick as we might have liked Suzanne H has completely revitalised our love for our new home. All snags have now been completed to a high standard leaving us with a perfect home for many years to come. The development doesn’t look far from complete now and their is an amazing neighbourhood atmosphere along with some beautiful finishing touches such as trees, hedge rows and pond for wildlife to enjoy. If somebody were to come to me today and ask would I recommend a Seddon home I would 100% say yes.
5/5
TrustpilotA Genuine Partnership At Every Stage Of The Process
From our initial expression of interest through to our moving in day and beyond, the team at the Zodiac Estate have gone above and beyond with their advice and guidance, their tenacity when chasing up the mortgage adviser and the solicitor and their after care provision.Despite the limitations placed on them by the Coronavirus pandemic, they worked tirelessly to move the process forward as quickly and efficiently as possible. Viewings and consultations were arranged promptly. They handled our weekly calls with patience and understanding. The builders explanation of the many new features of the house were thorough and comprehensive. Since we moved in they have frequently enquired as to our welfare and to the condition of the house. Any problems - and there has been just one small issue - have been dealt with effectively. They have even helped us to clear our rubbish bags before the bins were delivered by the council! We are delighted with both the house and the ongoing service.
5/5
TrustpilotDream House
Having just moved in to our beautiful new home at Seddon Belvedere, I would highly recommend a Seddon home. Although COVID-19 caused us a few delays, we were always supported by our amazing sales contact Deborah. She was amazing from start to finish and always went above and beyond to make the process run smoothly for us. The finish in our house is fabulous and we are really pleased with every aspect. The few small snags we have had were sorted straight away by the fantastic site team who have been really helpful and made every effort to help us when we needed them. Thank you to everyone at Seddon for helping to make our dream home a reality, Lucie & Dave
2/5
TrustpilotHave visited The Hawthorns Let me…
Have visited The Hawthorns Let me around four times, both before and during lockdown. Have tried to get information from various site reps re the availability of the Mouldsworth home with a view to purchasing. On each occasion the reps were very unhelpful and lacking in knowledge of when the homes would be coming available. In fact depending who you speak to get totally different answers. Don't bother ringing head office as they are just as unhelpfull. We've now come to the conclusion that we are not meant to buy one and have given up altogether. Good luck with any potential buyers you'll need to find out everything for yourselves from the internet or council planning records. The actual show homes and quality in fairness appear very good.
1/5
TrustpilotWell where indeed do I a start….this is…
Well where indeed do I a start….this is my view…
Hello Tracey - we're sorry you are upset enough to leave such a review. We have not completed the development yet and there are still considerable works to complete and Lavender Fields is still an active building site. We are working with the local council who we are meeting next week to ensure all ongoing works meet the approved drawings and would ask you to please be patient while we complete these works. With regard to your garden it was inspected and trail holes dug which showed no water was being retained. We had at the time you reported a wet garden experienced record rainfall but upon inspection there was no standing or pooling water. The Construction Director was in the meeting held with the MD and others to look at the photographs from the trail holes but as no water was there we are unable to assist with land drains. You are more than within your rights to contact the NHBC if disagree, and as an independent body they will advise you further
5/5
TrustpilotLisa at the Roman heights estate is…
Lisa at the Roman heights estate is fantastic. Very helpful and takes the time to listen and go through all the options. My partner and I were very grateful to Lisa for spending the time to help us.
1/5
TrustpilotDo not buy or you will regret it!
Absolutely shocking, from being bullied into completing because of a NHBC certificate saying it was habitable when it wasn't after being homeless due to Seddon being 3 months late to the absolute disgrace of a supposed new home. I moved from a 1900 Victorian semi and wish I had stayed put. Floors are uneven, thick dirty silicone everywhere, not a single wall is straight, garden has no drainage, windows all scratched. We moved for more bathrooms and now have 3, however the bath isn't siliconed in 1 and the shower leaks and soaks the ceiling in the other. The only bathroom we can use has a tap that's loose and the shower screen is fitted incorrectly. The guys managing the snag list are doing their absolute best and I feel for them as they are overwhelmed. Please think long and hard before buying in Keele as not one resident has had a good experience!
4/5
TrustpilotThe Brierley at Belvedere, Malsis, Glusburn.
We moved into our new home at Belvedere, Glusburn in October 2019. We love the situation of this site within the grounds of Malsis Hall with it's landscaped mature gardens. The quality built Brierley style house, is ideal for our requirements and the development is spacious compared to other new build sites.Throughout the whole buying and moving process, we have found the Seddon team to be very approachable and helpful. Any snags or queries have been addressed, promptly and professionally by the sales rep. Deborah and the site personnel, Steve,Shaun and Jez.David and Julie
1/5
TrustpilotVery poorly built and customer care…
NOT VERY PLEASED THE HOUSES ARE VERY poorly built and customer care have been rude. Major gas leak due to badly fitting hob. Another problem the consumer unit tripped and a loud bang and burning could be smelt and the reason being the socket of the burglar alarm wasn’t correctly fitted and live wires were touching and the socket box was black.En-suite door fitted upside down.Door stops missing and this is a brand new house. Refusal to give customers a plan of the house by customer care to show where gas pipes are laid so that a fire could be installed.Porch pillars stone had chunks out of it and it took 3 visits by the stone masons to try and match the colour of the stone. Front flagstones loose.All internal doors damaged and Seddon plastic specialists had to make good.Bannister falling away from the stairs. Electric socket not fitted right upstairs caused tripping of the consumer unit.Burglar alarm can’t be used it goes off on it’s own. The sensor for the unit downstairs not fitted correctly.Most weeks residents burglar alarms go off and even at 2 am recently.Cooker hood damaged and new one vibrating against the wall cupboards. Kitchen draw not aligned causing grating noise. Kitchen fridge freezer fitted at the end of the wall next to the ovens and the utility door. This means you cannot fully open the fridge / freezer doors because the utility door is in the way.Boiler noisy required a new valve and the house is only a year old. A neighbour informed me their pointing needed doing but because their house was just outside of the customer care 2 yr warranty they were refused by Seddon Homes to have it done.No top soil put in the garden requiring a claim to the NHBC to enforce Seddons to do their job and provide it.Poorly laid lawns. I DO NOT RECOMMEND ANYONE BUY ONE OF THESE HOUSES YOU WILL REGRET IT. Most neighbours have had problems and one lost all power to half of their house as the electrics were not done correctly.Garage leaking water because the dry verge on the guttering wasn’t fitted right.One expects some snags but not all these and it takes time to get the jobs done and having to wait in. Customer care often ask for evidence with pictures instead of sending their tradesmen to assess the problem.My toilet was leaking and the problem was a chunk of cement had been put in the S bend.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Seddon Homes's Congleton office has 157 reviews across two platforms: 9 on Google, 148 on Trustpilot (across the whole business).
Seddon Homes Congleton is rated 3.6 out of 5 across all 157 reviews, and 4.1 out of 5 on Google from 9 reviews.
Seddon Homes Congleton, Padgbury Lane, Congleton, CW12 4LR.
