Trusted Agent profile · Congleton
★★★★★
2,242 reviews across 2 platforms
14 High Street, Congleton, CW12 1BD
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in Congleton, at 14 High Street, is rated 3.8 out of 5 across 2,242 reviews on two platforms, including 264 Google reviews rated 4.8.
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Every review we hold for the Congleton office, from every platform, shown as written. First names only.
5/5
GoogleAfter months of stressfully looking for a property I went to the Congleton branch and Callum assisted me with finding my first property from the get go he exceeded my expectations providing a stress free search for a property I would highly recommend speaking visiting the Congleton branch and speaking to Callum
1/5
TrustpilotPoorest and greediest agent in history
I have written the comment on the service of the company 5 weeks before. No one follow up the case for us and the company still keep the rental that we should get from my tenants. What a shame!
Hi Frederick,Really sorry this has been the case. I have requested for more information so that I can pass this matter to the right branch that was dealing with you so they can get in touch with you and resolve this matter.This request will come directly from Trustpilot.Regards,Reeds Rains
5/5
GoogleMy partner and I had a great experience with Reeds Rains. Ruth (Margaret) dealt mostly with us and she did a wonderful job of keeping us informed, and was very patient explaining the process to me as I was a first time buyer. I would certainly recommend Reeds Rains. All of the staff that we dealt with were really friendly and helpful.
1/5
TrustpilotAbsolute joke of a letting agents
Absolute joke of a letting agents, I moved out of my property 2nd April and still haven't recieved my deposit back, I ring virtually everyday to get told tomorrow which never comes. Beware people if deciding to rent an property with as they are crooks.
Hi Ryan,I'm so sorry you have had a bad experience with us, I have sent a request for more information so that I can look into this matter for you. The request will come from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotAwful customer service …
Awful customer service by a male this after noon was rude on the phone just sounded like he was to busy to speak was only enquiring about property’s and literally did not want to talk at all would not recommend to anyone awful company if they let there staff speak to people like that get better customer serves in McDonald’s 👏👍🏻
Hello,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you tried calling so we are able to make sure this does not happen again.Kind regards,Reeds Rains
5/5
TrustpilotI recently sold my house with Reeds…
I recently sold my house with Reeds Rains Gosforth and the service from start to end has been excellent. I would highly recommend and use again in future.
Thank you for taking the time to share your positive experience with Reeds Rains Gosforth. We are delighted to hear that you were highly satisfied with our services throughout the process of selling your house.
5/5
TrustpilotI'd intended to consider 2 or 3 agents…
I'd intended to consider 2 or 3 agents but during Jack from Reeds Rains' visit decided just to go with them, though reconsider if they hadn't made the sale within the first few months. The valuation given was a little above what I'd been hoping for and I knew they had recently sold and had listed a could of similar properties to mine. They listed my property as 'stunning', which of course I was pleased with, and it must have worked. A couple of viewings followed shortly after, Maggie conducted the viewings and, no lie, there were two offers to buy, one at the asking price, and one above a few days later. I'd been at the viewings, I hadn't intended to be but one group arrived very early, and after discussing the offers with Justin the manager agreed that going with the higher offer seemed maybe not quite so credible and I think it was a good decision. The property sale duly completed 3 months later at just £5,000 under the initial offer. I've never sold another property as easy as this one was sold, if only it was always as easy this! My only complaint, there was an extra charge for premium photographs, but anyway this was waived after they listened to my arguments. 10 out of 10!
5/5
GoogleStacie and the team were great when I agreed a rental through Reeds Rains. They were very professional and efficient and had me moved in within a week of submitting my application. Moving can be a stressful time but they managed to make it stress free. I would highly recommend them.
5/5
TrustpilotThe team made the whole process of…
The team made the whole process of selling my house so streamlined. Friendly and professional in their approach.
We're so glad to hear that you had a positive experience selling your house. Our team strives to make the process as smooth and stress-free as possible. We appreciate your kind words about our team's friendliness and professionalism.
5/5
TrustpilotBenjamin was great
Benjamin was great . We were hunting for the right kind of home for close to a month and faced several agents who had no knowledge of the property and not really helpful but Benjamin was helpful precise and knowledgeable
5/5
TrustpilotThe staff at the Whitegate Drive branch…
The staff at the Whitegate Drive branch have been exemplary. In particular Diane. Diane has kept me up to date on the sale of my house constantly, even when there was no news to give I would receive a call just touching base. Excellent service and I would not hesitate to recommend.
5/5
GoogleLania has been amazing. I struggled finding a rental property and she went out of her way to help me in my search and found me one. I would highly recommend Lania. Thank you so much
5/5
TrustpilotAn estate agent that does exactly what they say they will...
An estate agent that does what they say they will. After having a disappointing experience with another local estate agent in Leamington Spa previously, it was refreshing to see a company act professionally from the first meeting we had with them, to managing to achieve the asking price we set in a challenging property market, to chasing all parties to get the sale concluded as quick as possible. I would happily recommend them to anyone.
5/5
TrustpilotReeds Rains team at Newcastle under…
Reeds Rains team at Newcastle under Lyme branch were very helpful with my recent purchase. Working with their partner iamsold we purchased the property through auction which I was a bit nervous about as it was the first time we had bought through the modern auction process. The team kept us updated on progress throughout the purchase, supported us with additional viewings and answered our queries with the vendors quickly and efficiently.I collected the keys today and they even gave me a box of goodies to take away which included household essentials, discount vouchers and even a bottle of beer for good measure.Thanks…. And keep up the good work guys !
1/5
TrustpilotAvoid Reeds Rains if you are a Landlord
I used Reeds Rains to Let and Manage my property.It has not been a good experience. In fairness it probably hasn't been a good experience for the staff at Reeds Rains either. I have been in contact with the Manager of the Branch over the last few days and am hopeful that the matter will now be resolved.
Hi there - could you let me know some more details so I can pick this up with the relevant team? Thank you
1/5
TrustpilotI would not recommend reeds rains…
I would not recommend reeds rains Evesham if you actually want to sell your house. The viewings we did have were either people who hadn't got their own house on the market, who hadn't sold or hadn't got a mortgage in principle. Most of the viewings took at best 5 minutes which I know as I had a ring door bell and I went over to my neighbours house whilst the viewings took place. How the hell you can properly show someone around a decent sized 4 bedroom house beats me. Communication was rubbish I had to keep contacting George to find out how the short viewing went. I found their enthusiasm to actually sell my house was poor so in the end brought Leggett and James in as well. As soon as Leggett and James came on board Reeds rains basically sat back and waited for them to sell my house as they still wanted their commission regardless. It took Leggett and James 4 weeks and it was sold. The only thing Reeds rains did was repeatedly tell me I was in breach of contract and would still be liable for the fee. Funny that surely they were in breach of contract for not giving a s***t and putting in no effort apart from taking pictures and putting the house online. Oh and apparently sending a few emails out. The one thing they were quick at was chasing me for their money when my sale went through. Save yourself time, money and a lot of stress and go with a quality estate agent such as Leggett and James who were amazing and a hell of a lot cheaper!!!
5/5
TrustpilotSheila and Clare are just wonderful
Sheila and Clare are just wonderful! They have been consistently helpful and really enhanced our experience. Thank you!
We are so happy to hear that you had a wonderful experience! We appreciate your kind words about Sheila and Clare. Their dedication to providing excellent customer service is truly valued.
5/5
TrustpilotQueensway house sale
Thank you to David and Sophie of Reeds Rains. Excellent professional service in dealing with the sale of my father's property recently always on hand to deal with any issues promptly and quickly,friendly people would definitely recommend and use the company again. Thank you Glen.
5/5
TrustpilotSince using this company i have had no…
Since using this company i have had no bad experiences. The staff at the Cross gates branch are very professional and also helpful when dealing with quires & maintenance work that needs to be done to the property. I couldn't thank James enough for showing us our current property that we rent.
5/5
GoogleJemma Cowden from Reeds Rains is brilliant- always working over and above for us with our first letting business. Thanks very much for the help. GB properties.
5/5
TrustpilotRecently leased a house in Glossop via…
Recently leased a house in Glossop via Carolyne at the Glossop Branch. Carolyne was extremely professional, approachable and understanding to my needs and personal situation. Overall an excellent service provided by Carolyne and I wouldn’t hesitate to recommend this Estate Agent.
5/5
GoogleI have had a great experience with Callum from the reeds rain congleton branch, he went above and beyond to meet needs and expectations with assisting me in finding properties that are within my budget and fit my needs perfectly would highly recommend the congleton branch to anyone and everyone
5/5
GoogleThe efficiency and professionalism from these people has been unparalleled but I have to give ultimate credit and praise to Katy (Lever) she went above and beyond in assisting me and whenever I needed anything she wasn’t on it straight away. Absolutely brilliant, honestly can’t speak highly enough. Katy you are a diamond. Thank you so much for everything.PositiveProfessionalism
Hi! Thank you very much for your positive feedback, it's always great to rear these comments. We agree that Katy is indeed a diamond! Good luck with everything, and thank you for using Reeds Rains Congleton. Kind regards, Reeds Rains Congleton
5/5
GoogleI recently rented a property from Reeds Rains Congleton. I had several circumstances that were out of my control, which didn’t allow me to move as we had originally planned. They were very pation and understanding with my situation. I wish to thank Megan, Stacie and Katy.
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