Trusted Agent profile · Congleton
Verified
★★★★★
116 reviews across 2 platforms
The Gate House, 23 Castle Street, Congleton, CW8 1BA
Part of Belvoir Lettings, see every office.
Belvoir Lettings's office in Congleton, at The Gate House, is rated 4.8 out of 5 across 116 reviews on two platforms, including 113 Google reviews rated 4.8.
Every review we hold for the Congleton office, from every platform, shown as written. First names only.
5/5
GoogleJulie was brilliant from our very first call! Super quick to act on emails /calls and always with smile and friendly tone. Would highly recommend. Thanks Julie for making our move so much easier!
Dear Maria Thank you so much for taking time to leave this review, much appreciated! James Whalley Franchise Owner
5/5
GoogleThe team at Belvoir lettings always have your best interest at heart. Julie at the Congleton Branch is a very genuine and caring estate agent who I am lucky to have in my corner!
Hi Liam Many thanks for this great review for Julie! Kind Regards James Whalley Franchise Owner
5/5
GoogleBelvoir are professional, practical and value for money. There is no fuss when sourcing contractors when needed and they do so at a fair price. They take the headache out of my buy to let. James and the team are wholly recommended.
Dear Paula Really pleased to read this great review! Kind Regards James Whalley Franchise Owner
5/5
GoogleJames and his team have been great from the start. Totally Professional and kept us informed all the way. Would definitely recommend Belvior if you have property to let .
Dear Tina Many thanks for this complimentary review, much appreciated. James Whalley Franchise Owner
5/5
GoogleThe team at Belvoir lettings always have your best interest at heart. Julie at the Congleton Branch is a very genuine and caring estate agent who I am lucky to have in my corner!
Hi Liam Many thanks for this great review for Julie! Kind Regards James Whalley Franchise Owner
5/5
GoogleHave had a really great experience with Belvoir from the initial viewing to getting the keys and now living in the property. The girls at Belvoir are friendly and are very attentive to any issues or maintenance we’ve had/ requested. We have been lucky to have found a property with Belvoir. ☺️
Hi Erin What kind words, thanks so much for this review! James Franchise Owner
5/5
GoogleMoved to the Congleton area in December last year and received wonderful overall service from the Belvoir team, who have been both friendly and professional throughout. The team were informative and supportive throughout the process of moving in as well as following the move. They are quick to reply to any issues and will do their best to help solve them. Special mention to Julie who was our main contact at Belvoir and was brilliant throughout the move. Would highly recommend Belvoir!
3/5
GoogleEdit: BEWARE THE STING IN THE TAIL: The below review still stands. Generally good. Beware though the 'standard' clause in the contact that states notice must be given in complete rent months. We completed on a property on the 11th and because we pay rent on the 8th, we need to pay a whole extra month less three days. Hard to see this as anything other than a money making scheme as they were happy to start our rent on the nearest convenient day. I have been recommending Belvoir to several friends, but no more. Old review: Belvoir have been great. Really straightforward getting set up with a new tenancy at a difficult time (COVID-19.) They work in a modern way - all the documents, check ins etc. were all done online. They switched the utilities for me - all very easy.i Moving house is stressful, great to find an agent that makes it easier. We rented through the Congleton branch and were dealt with by Julie.
Dear Paul, thanks for providing this update. There are strict contractual obligations that need to be adhered to in your tenancy agreement when giving notice so we are merely observing this particular clause. You agreed to this you signed your tenancy agreement originally but if you would like any further clarification please do not hesitate to contact the Congleton office. Wishing you all the best in your new property. James Whalley Franchise Owner Hi Paul Thanks for this fantastic review for our lettings team! James Whalley Franchise Support
5/5
GoogleBelvoir Lettings really did help me immensely through the process. The staff was efficient an professional. A smooth process without any problems whatsoever. 5 star service would highly recommend.
Hi Damian Thanks for this great review. James Franchise Owner
5/5
GoogleCannot fault Belvoir in my dealings with them so far. They got us in to our rental 3 days earlier than initially expected which gave us the whole weekend to get moved in. The team are so friendly and more than happy to help and I have no concerns about approaching this for assistance if we need it!
Hi Beckii Many thanks for your review, glad we managed to get you sorted. Have a great stay with us, James Whalley Franchise Owner
5/5
GoogleI have just recently moved into a home let by Belvoir. I found the service to be of a professional standard and the documentation supplied for the Inventory was the best I have ever experienced. It leaves absolutely nothing to interpretation. Everything happened when they said it would happen and after reporting a niggle with the heating, this was dealt with within a few days (it was not a serious problem, just something that needed attention at some point, there was no rush needed). All in all, my experience so far has been very positive. I suppose tenants are at the mercy of who has the property they want, but Landlords would do very well to let Belvoir look after them as if the professionalism I have experienced is replicated on that side of the business then they will have nothing to worry about.
5/5
GoogleRecently moved to the Congleton area thanks to the help of the Belvoir team. The team were very informative at each stage of the move making it as smooth as possible. Not only were Belvoir helpful before and during the move bit they have continued to help and guide us after the move. Special mention to Julie who was our main contact at Belvoir and was brilliant throughout the move. Would highly recommend Belvoir!
5/5
GoogleFantastic from the beginning. Sorted out any issues in a timely and responsive manner. Great communication throughout Julie has been a great help with everything, a real asset to the team you have
Glad we got things sorted for you Louis
5/5
GoogleI can’t recommend Belvior highly enough. Julie and the team have been fantastic. We have received a very trust worthy and professional service during the past few years. Well done and thank you to all concerned.
Thanks for your review Nigel, glad you enjoyed the experience of your lettings journey! James Whalley Franchise Owner
5/5
GoogleThe team are lovely and they have made the move in process really easy. Any queries I have made have been met with a quick, friendly and helpful reply. Very happy to be renting with Belviour :)
Hi Beth Many thanks for this review, much appreciated. James Franchise Owner
1/5
GoogleIf i could 0 stars i would for this company - i have been in the same property 6 years, done regular decorating out of my own pocket, gardens are left in pristine conditions, rent always paid on time and in full and yet every time i phone an agent to have issues resolved it takes months. i have had both windows in our main bedroom, unable to open as the locks have gone for 4 plus months, asked countless times for someone to come and repair especially in this heat wave we have had - all they do is blame the landlord who is normally in France and leave numbers of companies for me to phone to get this carried out. which is wrong, as why do they get paid from our rent and our landlord for this service that they don't even come to investigate or resolve. i would advise anyone to go no where near belvoir for any future rentals as they don't seem to care at all about there customers or clients. This is around the 5th time i have phoned them up for repairs to be done and even using their own contractors its taken months and still no resolution, always always blaming someone else. i would say - renter be aware!NegativeResponsiveness, Quality, Professionalism
Dear Lawrence Sorry to hear of your dissatisfaction with the service. With this property the landlord prefers to use his own contractors sometimes so we are not in control of time frames and also the landlord likes to shop around for the best prices, which can be time-consuming as you can appreciate. We will do everything in our power to ensure your stay is a good one however we cannot take responsibility for third party contractors. Regards James Whalley Franchise Owner
5/5
GoogleHighly recommended. Fast and smooth process in finding viewing and letting the property with no problems at all. Jess was lovely. Very happy with our new home and feel confident knowing belvoir are always there if needed.
Many thanks Kelly!
5/5
GoogleI have rented my property through Belvoir for nearly 5 years now. From the initial inquiry and meeting with James through to now the service has been exceptional. Julie deals with any queries and issues with the property in a very professional and timely manner. The whole team are very friendly and always there to answer any questions or offer advice. I would recommend Belvoir to anyone whether a landlord or tenant.
Hi Janine It's been a pleasure looking after you over the years and many thanks for the great review! James Whalley Franchise Owner
5/5
GoogleI recently relocated to England and found a rental property through Belvoir Lettings. This was my first time renting a property so I was unsure what to expect, but I needn't have worried...the staff have been extremely helpful and professional throughout the transition and nothing was too much trouble. Since I've been here I've needed just one minor repair and it was dealt with on the same day I reported it. I would have no hesitation in recommending Belvoir Lettings, they are an excellent agency.
Thanks for taking the time to write this fantastic and comprehensive reply Antoinette!
5/5
GoogleJulie Casson is my main contact for electrical works I carry out for their tenanted properties. Julie is always very helpful and nothing is too much trouble.
Thanks Mike, great to hear you enjoy working with the lettings team! James Whalley Franchise Owner
5/5
Direct reviewsOver the last few months, I have been working with the team, providing property reports. James and Julie have made working together very easy. Communication is key and it???s refreshing to deal with an agent who communicates effectively and in a very pro-active manner. Properties are ready when the appointments are booked and any amendments are communicated straight away. The team truly care about their customers and always go that extra mile. Thank you for making my job easier and for making me feel like a part of your team.
5/5
GoogleJulie at Belvoir was amazing when we moved house. We were kept up to date with everything. Everything was sorted so quickly. Amazing estate agent and hassel free.
Many thanks for your review Hannah, glad Julie sorted everything for you efficiently!
5/5
GoogleThis is my first Letting with Belvoir and they have delivered at every stage of the process. They provide a timely professional service and it has been a pleasure to work with them. I am very confident that they will continue to support me in the future.
Dear Karen It's great having you on board as a new landlord and thank you for the comments. Kind Regards James Whalley Franchise Owner
5/5
Direct reviewsJulie has been amazing from our very first conversation. She is very professional and has answered every message left promptly. She is an asset to Belvoir and has made the whole process stress free. Thanks Julie x
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
