Lisa's Homes Lowestoft reviews in Colville Road Works

★★★★★ 5/5

Google

We have just finished renting through Lisa home after two years. From the start they was just amazing so helpful especially as we was in such a rush to find a nice home so our little girl could come home from hospital Francesca was so lovely and helped in every way keeping us updated and making the move go as smoothly as possible. Any issues we had while living at the property were always dealt with so quickly grace was great at communicating with us every single time! At the end the check out was very straight forward us the same day we was able to receive our deposit back from the DPS. Overall I honestly could not recommend Lisa homes enough! Thank you! 5*

Sophie · 14 November 2025

★★★★★ 1/5

Google

Right where do I start, this abomination of a company beggars belief .There is certain individuals with serious health issues live in these properties. I can fully appreciate their own flats are their own responsibility to a point . But as there letting agent you have a health and safety responsibility and dutie of care which you are not fulfilling can you please explain why you are not complying with that ie the stairwells banisters have never at no point been cleaned,as you should be aware hygiene is a massive issue in this current climate, there is no working television, aerial , trip hazards at the front doors and all the way though the hall ways , due rubbish that is meant to be cleaned I have spoken to the tenants and they are absolutely disgusted about the whole situation, I just wondered if you run your company with total apathy and contempt to your tenants, or is it just about money and not the well being of your tenants

Mark · 24 September 2023

★★★★★ 5/5

Google

I don't often do reviews but on this occasion I felt I needed to. I rented a property with Lisa's Homes last month. The process went smoothly from start to finish. Any little Jobs requests were carried out to a high standard very quickly. The office staff deserve a mention due to their professional and friendly attitude. I can't recommend renting through Lisa's Homes enough. Service like I received are rare these days. Well done Lisa's Homes. Please continue your business to the very high standard you are giving. Mr C

Chris · 14 June 2025

★★★★★ 5/5

Google

Always had a good experience with Lisa’s homes, any issue we have had has been resolved within 48 hours, usually less! I even had to call at 2am and they answered and got a contractor out to me as soon as they could! They’re all very nice who work there and the contractors they use are lovely also!!

Abbey · 14 January 2026

★★★★★ 1/5

Google

By far the worst experience with any company I've dealt with. Their neglect, lack of care, defensiveness and aggression led me and my partner with a newborn baby having to move out. At the end of the tenancy, me and my partner and mother did a thorough deep clean of the house and garden. Leaving the property in immaculate condition, my partner is a bit obsessed with cleaning as it is but we really did our best to ensure Lisa's Homes couldn't have a reason to disappoint us further and of course leave the house in a good standard for the next tenant. Having left nothing to fault, LH has highlighted a teddy we forgot on top of the kitchen cabinet, a spider in the corner of a room, a finger pointing to a spotless mirror which was the last thing to be cleaned and the front and back garden which me and my mother (a hobbyist gardener) spent an entire day on just a few days before our tenancy ended. They have charged us over £300! We asked to be present during the inspection because we knew they would be particular at the least, they lied about the landlord underaking the inspection and ignored our request. Their response to this afterwards was, had we have been kind to them they would have accepted. We have shown no signs of being unkind to them, we only relayed our feedback and didn't contact them with any other issues afterwards as they made us feel uncomfortable with highlighting our concerns. We regrettably used reposit which we now have to go through to provide evidence, evidence of which we cannot prove as a number of the defects LH have pointed out there are no images of before. E.g dust on blinds. After researching Reposit, the reviews show to favour the landlord/ agency so we're not feeling our dispute will be taken fairly, either way we're going to supply what evidence and information we can as it really isn't fair. My partner just wants us to pay it so we can just close the chapter and not let it affect our family any longer, but it really isn't fair when we made so much effort to please them and seeing my partner really doing her best to clean the house every single day for the full 12 months. It really is so frustrating. Lisas Homes have really done a good/ bad job on us and have made an enormously negative impact on our lives as a new family. It's strange how small things can make such a big impact on your life, Lisa's Homes has caused us so much distress, characters that are that bad, unfortunately beyond any chance of improvement, which can only surely result in others expressing their concerns and leading LH to shut down. Which is exactly what needs to happen to this business as we've recently learnt they have a terrible reputation for doing this over and over again, ive been told many times to look at how bad their facebook reviews are, it seems there are no reviews on their FB as they've had to turn reviews off. Why be like this LH we were so understanding and polite and some defects such as the rotten broken ropes on the decking we didn't even care about, we only highlighted them at the beginning so we wouldn't be liable for them and the unsealed bath which we sealed, we didn't bring it to your attention because of how defensive you get, so i just did it myself to prevent the leak on the kitchen cealing getting worse. We were good tenants, paid on time every month, let you conduct viewings before we left, remained polite and professional after you shouting and being aggressive. What kind of tenant would actually please you as a company. That's enough for now but as much as I look at the good in everyone, I really can't do that here.

Annonymous · 29 July 2024

★★★★★ 5/5

Google

Towards the end of 2023 we were looking for a new rental property, we contacted Lisa's Homes and from that moment on the team were nothing but helpful, particularly Francesca who went above and beyond to help us secure a property. Thank you

Victoria · 28 February 2024

★★★★★ 1/5

Google

I would NOT recommend using this company, if I need to go into detail as to why I am happy to, however I would just take a look at the majority of previous reviews and take a wise guess as to why!

Rebecca · 29 November 2025

★★★★★ 5/5

Google

Lisa's homes are very very good. Enquired about a garage a while back and explained the situation I was in and they held the garage for me for a week or two until I had the funds available for the deposit and rent etc. Lisas homes are very welcoming when you walk into the main location and always with a massive smile when you speak to the ladies on the front desk. Compared to other estates I have been with in the past I just cannot fault Lisa's homes one bit.

Kieran · 29 March 2024

★★★★★ 1/5

Google

i wouldn't ever go with them i been in a place with them for all most 2year and i had mould and damp and the done nothing about they made made me suffer and really by not help me and tell if i dont like it move and fattening to kick me out …

Katie · 14 April 2025

★★★★★ 1/5

Google

Stay away. Lisas homes has left me and my partner feeling uncomfortable with expressing our concerns. We are stuck in a 12 month tenancy with a company that has made us feel like we do not want to be here. I will be elaborating on my experience with Lisa's Homes over the coming days but I didn't want to delay on warning others to stay away from this company. They are aggressive, have clear trust issues when we are trying to voice maintenence issues and have no consideration for health and safety. My partner is pregnant and we have an urgent matter which needs attending to. She almost had a fall the other day due to this and they have just cancelled the job looking beyond whst we have discussed, including the unrealistic alternative we were given to access our garden. There's so much I need to explain but I'll leave it at this for now. Lisa's Homes do not want to hear about your concerns. They get defensive and make out you are not being honest. Yesterday I was being shouted at and being told to stop speaking on the phone. Will add more soon but this company really is one to avoid unfortunately.

Spraylux · 12 November 2023

★★★★★ 5/5

Google

Having been tenants of Lisas Homes for a number of years, i can honestly say that nothing is ever to much trouble for the team. They worked tirelessly to help us find a new home that was right for our family and met our needs. Lisa and her …

April · 14 April 2025

★★★★★ 5/5

Google

I’d just like to Say a big thank you to Lisa and Her team for making our move Stress free As possible, very helpful couldn’t do enough for us. been with Lisa 12 Years And she has always been Brilliant. ⭐️⭐️⭐️⭐️⭐️

Josie · 15 June 2025

★★★★★ 5/5

Google

I have worked with Lisa's Homes for a number of years, and they are very professional, efficient and knowledgable. The staff are always friendly and helpful, with nothing too much trouble. Lisa, Fran, and Grace are always brilliant, and …

Phil · 14 June 2025

★★★★★ 1/5

Google

Currently renting with Lisa's homes. As God is my witness... I HATE IT. Honestly. It's the worst mistake I've made since moving to Suffolk. I paid alot of money upfront to move into a house that wasn't cleaned to standard. At all. And they actually don't care. The bins from the last tenant were overflowing and attracting flies. Someone from their team responded by saying that flies were normal around bins, which is incorrect and indicative of the lack of care! The service is laughable! The staff have an attitude when you raise an issue which is really off putting, (minus Joanne who sadly heard me crying my head off about how awful its been living here and was genuinely supportive). Mice dropping, dirty bathroom, mouldy roof which I hope gets fixed soon. It's the poorest service I've EVER experienced. The reviews that tell you to avoid aren't lying! **If you need to rent in these strange times, please only pay a deposit with a company that will go the extra mile for you to see the property first! I feel like I got conned paying to live in this house. Make sure that you rent with a company that care about your experience being an easy one because moving house is stressful enough. Save yourself the tears and the disappointment!** I'm paying for the carpets to be professionally cleaned because the previous tenant(s) had a cat and the fur is EVERYWHERE! And because the carpets weren't even hovered before I came.. I'm out of pocket! AVOID AVOID AVOID! Thank God I don't have a cat allergy otherwise I'd have been done for after giving these people my 6 months rent upfront! Honestly, look elsewhere unless you wanna be on the phone to these guys every week. Once they take your money, you take a deep breath amongst the stress of moving billions of boxes and see things for how they really are everything changes! I don't write reviews often but this is my only regret since coming to Suffolk and I wouldnt want my worst enemy to feel what I do! You work hard for your money, spend it with a company that doesn't get offended when you expect what you pay for!NegativeQuality, Professionalism, Value

Terri · 27 August 2021

★★★★★ 1/5

Google

We rented from Lisa's Homes for just over two years and found the agency quite reliable and any repair works were carried out swiftly. However, the check out process and dispute has meant that I can only score the company 1 star. …

Dylan · 14 April 2025

★★★★★ 5/5

Google

We're new tenants with Lisa's Homes and we have nothing but praise for how they have treated us from the start. Within a week, they had found us a suitable property to rent, and gave us a moving in date. The whole process was quick, efficient, and professional. Francesca in particular is very approachable and friendly; nothing was too much trouble for her and was a great guide through the whole moving in process. I would 100% recommend Lisa's Homes to potential renters!

Nikki · 6 June 2023

★★★★★ 1/5

Google

Currently renting with Lisa's homes. As God is my witness... I HATE IT. Honestly. It's the worst mistake I've made since moving to Suffolk. I paid alot of money upfront to move into a house that wasn't cleaned to standard. At all. And they actually don't care. The bins from the last tenant were overflowing and attracting flies. Someone from their team responded by saying that flies were normal around bins, which is incorrect and indicative of the lack of care! The service is laughable! The staff have an attitude when you raise an issue which is really off putting, (minus Joanne who sadly heard me crying my head off about how awful its been living here and was genuinely supportive). Mice dropping, dirty bathroom, mouldy roof which I hope gets fixed soon. It's the poorest service I've EVER experienced. The reviews that tell you to avoid aren't lying! **If you need to rent in these strange times, please only pay a deposit with a company that will go the extra mile for you to see the property first! I feel like I got conned paying to live in this house. Make sure that you rent with a company that care about your experience being an easy one because moving house is stressful enough. Save yourself the tears and the disappointment!** I'm paying for the carpets to be professionally cleaned because the previous tenant(s) had a cat and the fur is EVERYWHERE! And because the carpets weren't even hovered before I came.. I'm out of pocket! AVOID AVOID AVOID! Thank God I don't have a cat allergy otherwise I'd have been done for after giving these people my 6 months rent upfront! Honestly, look elsewhere unless you wanna be on the phone to these guys every week. Once they take your money, you take a deep breath amongst the stress of moving billions of boxes and see things for how they really are everything changes! I don't write reviews often but this is my only regret since coming to Suffolk and I wouldnt want my worst enemy to feel what I do! You work hard for your money, spend it with a company that doesn't get offended when you expect what you pay for!

Dear · 6 July 2021

★★★★★ 5/5

Google

I have been renting my home through Lisa's home for the past 10 years, and I can truly say that the experience has been outstanding. From the very beginning, the agency has been professional, responsive, and always willing to assist with …

Elena · 14 April 2025

★★★★★ 5/5

Google

I’ve lived in 2 Lisa’s homes properties over 8 years. After issues stemming from the landlord deciding to sell, lisa went out of her way to help me into a newer and nicer property. I’ve never had an issue that they didn’t resolve quickly and efficiently. After leaving my first property with her the team were clear on the standards they wanted the house to be left in & I found my next property in the same calibre. Professional yet down to earth and understanding 👍🏽

Rudi · 8 March 2023

★★★★★ 5/5

Google

I had a great experience with Lisa's Homes. The team was professional, responsive, and made the whole rental process smooth and easy. The property was exactly as described, and they were always there to answer any questions I had. Highly recommend!

Alan · 14 February 2026

★★★★★ 5/5

Google

We have been renting with Lisa Homes for the last eight and a half years and we have nothing but praise for them, they have supported us since day one, when times were hard they did everything possible to support us and keep us in our home and we are still here. Maintenance issues have all been dealt with professionally and resolved ASAP. We cannot recommend them enough despite all the negativity on social media. Ignore it all !

Andre · 8 March 2023

★★★★★ 1/5

Google

0 stars cant be left - Unbelievably bad company. I can't even begin to explain why lisas homes (a property management company that is supposed to serve both the landlord and the tenant) has driven us away from living at one of their managed properties. But to save all the time, we asked to be present during the property inspection as we were well prepared for lisas homes to pull a fast one. Me, my partner and mother have thoroughly cleaned the property including the garden. 2 weeks worth of deep cleaning. Francesca has just told us the landlord is not satisfied with the most ridiculous defects, the defects of which were already there and evidential in images. We've just spoken to the landlord that has made me and my partner feel a lot better, and they have in fact not completed an inspection. Lisas homes have avoided our right to be present on the inspection and have hilighted multiple times in the email the landlord is not satisfied from his inspection. I really do not feel any satisfaction from saying this but I have to inform other people that are thinking of dealing with lisas homes, they do not like to hear about any concerns, they are unprofessional, aggressive and have shouted at me on the phone asking me to let them speak. Me and my partner have not contacted them about any concerns during the remainder of our tenancy, we accommodated for them to arrange viewings before we left, made sure the property was spotless to help them to move on when really we should have told the viewers to stay away. I have never come across such a company, there response from there reviews is consistently, we pride ourselves on customer service. After being in customer service roles for over 18 years and of course having my own dealings with other companies throughout the years, that pride is non existent, this is the perfect example of poor service. Commit at your own risk but from one person looking out for another here, avoid Lisa's Homes.

Danny · 27 July 2024

★★★★★ 1/5

Google

They make out they help people on benefits find homes, though they don't advertise this anywhere, just tell you they do when you ask! Their properties are not the best, yet when we tried to view one because we're desperate, they said we must be earning £1750 a month and our guarantor £2100 a month! We're on benefits and our guarantor is retired!!! They knew this. So if you're going with these people because you hope they can help you when you're claiming benefits and are at your lowest point, DON'T!!! You've been warned.NegativeQuality, Professionalism, Value

Anon · 27 August 2021

★★★★★ 5/5

Google

Amazing - been renting through Lisa’s Homes for 2 years now. Recently our garage door decided it wouldn’t like to open anymore - reported it to Lisa’s Homes and they got someone out the next day who got it fixed within 10 minutes of getting here! Really easy systems to report problems and a great set of people working in the office.

Jacob · 7 August 2023