William H Brown reviews

★★★★★ 5/5

Google

Wow! What a privilege to have Daisy, W H Brown Colchester on our side with arranging a mortgage and purchasing a home. It’s Top Tier customer service . Daisy is extremely knowledgable and made us feel comfortable and at ease in a situation which was very new to us. Communication was superb, with constant updates of the current process of our applications. I with confidence would happily suggest Daisy, W H brown to anyone that is thinking of starting the process of purchasing a home.

Willie · 26 March 2026

★★★★★ 5/5

Google

I am so incredibly grateful to Daisy for all of her help, hard work and support throughout my mortgage journey. From our very first appointment, she was friendly, approachable, and explained everything so clearly. She made what could have been an overwhelming process feel manageable and reassured me that no question was ever too much trouble. Daisy was always quick to respond and made sure I felt informed and confident every step of the way. Even during the more stressful moments, when it seemed like things might not work out, she remained calm, positive, and incredibly reassuring. She truly helped to ease so much of the stress that naturally comes with securing a mortgage. I honestly cannot thank Daisy enough. She has been absolutely amazing, and I would highly recommend her to anyone looking for a knowledgeable, supportive, and genuinely caring mortgage advisor.

Charley · 16 March 2026

★★★★★ 5/5

Google

We are incredibly grateful for how smooth William H Brown made our rental process go, especially Hannah. She showed us probably a total of 8 different flats until we saw one we were happy with. After she knew we wanted to move-in ASAP, she sent all of our required paperwork over and quickly responded to all of our emails. It’s our first time renting (for me, in the UK) so I appreciated how clear she made everything.

Cassidy · 16 March 2026

★★★★★ 1/5

Google

As a landlord, my experience with William H Brown was extremely disappointing. I trusted them to manage my property professionally, but instead dealt with poor communication, lack of transparency, and minimal proactive management. Updates were infrequent and often only provided after repeated follow-ups. Issues with the property and tenants were either not flagged early or were handled slowly, creating unnecessary risk and stress. At times, it felt like I knew more about what was going on with my own property than the agent managing it. There was little evidence of active oversight or accountability, and problems were reacted to rather than properly managed. For the fees charged, I expected far better organisation, attention to detail, and landlord advocacy. I’ve since moved my property elsewhere and would not recommend this agency to other landlords looking for reliable property management. Stay well clear of this company! Sounds good at the start once they have your money they do not care!

Martin · 16 February 2026

★★★★★ 5/5

Google

I had a genuinely excellent experience with William H Brown Estate Agents on Culver Street West in Colchester. From start to finish, the whole process felt professional, smooth and far less stressful than I had expected. A special thank you has to go to Jack Percival, who was outstanding throughout. Jack was approachable, patient and always happy to explain things clearly, no matter how small the question. He kept me well informed at every stage and was incredibly reliable, exactly the sort of person you want on your side when dealing with property. What really stood out was the personal touch. It never felt rushed or transactional; instead, it felt like I was being genuinely looked after. That level of care makes a huge difference. I wouldn’t hesitate to recommend this branch, and especially Jack Percival, to anyone looking for an estate agent they can truly trust. A fantastic service all round.

Леся · 16 February 2026

★★★★★ 5/5

Google

What an amazing team! I dealt with Hannah mainly, but between Hannah and the letting team, I’ve had the best experience with tenancy. I was starting to lose hope with Estate Agents, because of other experiences, but having Hannah and team to work with has changed my views but only with William H Brown Estate Agents. They have been very professional and very helpful every step of the way until getting the keys. They are very responsive, and are quite prompt. Finally, an Agent actually looking to let out a property! Thank you all for your help and especially Hannah, we really appreciate your service! I hope other homeowners can see who to come to as I’m not convinced some other agents are putting in effort to let out their properties! 😊

Abigail · 16 February 2026

★★★★★ 5/5

Google

I can’t speak highly enough of William H Brown and the outstanding service I received throughout our house sale. From start to finish, the whole team were consistently professional, polite, and genuinely supportive. Even something as simple as answering the phone was always a pleasant experience, nothing ever felt like too much trouble. A special thank you goes to Lisa, whose support was exceptional. She truly went above and beyond at every stage of the transaction. Her communication, reassurance, and dedication made the entire process feel smooth and well‑managed, and I’m incredibly grateful for everything she did. I’d also like to thank Jason and his team for their professionalism and the confidence they inspired throughout. It’s rare to find a team that combines efficiency with such warmth and care. I highly recommend William H Brown to anyone looking for a reliable, supportive, and genuinely customer‑focused estate agent. Much thanks to the whole team for making a stressful process feel so much easier.

Ryan · 16 February 2026

★★★★★ 5/5

Google

I am so incredibly thankful for the team at Colchester for helping me secure my first flat (renting)! The process was very smooth and simple, also quick which was amazing!! Hannah did an amazing job showing me around my apartment, and answering any questions I had! Along with Emma who has been communicating and guided me through the whole process with me really well. Thank you so much Hannah & Emma 😊

Ngozi · 15 April 2026

★★★★★ 5/5

Google

Finding our new home with William H Brown has been the most pleasant experience I have had. I haven’t felt any stress in the process it’s been completely professional and communication has been on point from the start. I can’t thank them enough for helping me find a home for me and my daughter. Highly recommend. Thank you Hayley :)

Hayley · 2 April 2026

★★★★★ 2/5

Google

WHB-Culver St West, Colchester Having bought and sold several houses over the years, unfortunately this was by far the worst experience I’ve had with an agent. Two sales fell through-not the agents fault but still had to part ways after the second fell through. Positives: -Jack Hicks in mortgages is amazing to deal with. Knows his stuff and very efficient, making the mortgage application a smooth one. -Lisa Dove is a real asset and reassuring presence. Ultra professional, credible, trustworthy and feels like she is working in your best interests. These two individuals are the reason for the two stars in this review. Negatives: -I thought that the days of the stereotypical disingenuous, pushy, frustrating, incompetent estate agents were a thing of the past, however, WHB at Culver St West, Colchester have Anthony Cordeiro. Never felt like he was working in my best interests-doing the bare minimum to get what I needed then having the nerve to act like he was doing me a massive favour. Worst of all, he repeatedly tried to pressure me into breaking my chain unnecessarily, purely to push the sale through faster, regardless of the impact on me. Every interaction felt like a battle, I dreaded getting a call from him in the end and couldn’t bear the thought of having to deal with his nonsense for another 4+ months. There are plenty of other estate agents in Colchester but if you do/are using WHB in Colchester I strongly suggest that you ask for Lisa to progress your sale, her professionalism makes a significant difference. **UPDATE** Following this review I was contacted by Chloe Mcgarry, sales complaints handler who advised they’d be investigating any issues I had. Letter dated the 6th August stated I’d be contacted in 15 days or advised if that is extended-haven’t heard anything since. Also says in there complaint has been shared with the branch manager and area director-heard nothing from them either by way of addressing my issues. I guess they’re not bothered about the morales or ethics of their staff as long as the PnL looks good.

Chris · 1 September 2025

★★★★★ 5/5

Google

We had such a positive experience with William H Brown. From start to finish, Jack and Hannah were incredibly helpful, responsive, and supportive throughout the whole process. They made everything smooth and stress-free, always taking the time to answer our questions and keep us updated. What really stood out was the personal touch. They even gave us a welcome box when I moved in, which was such a thoughtful and sweet gesture. It made us feel truly valued. We can’t recommend William H Brown enough, especially Jack and Hannah, thank you both for making the whole experience such a good one!

Sameer · 1 September 2025

★★★★★ 5/5

Google

I want to thank the entire William H Brown team, especially Hannah and Emma, ​​they have been very helpful and very kind, if I ever needed anything I would only contact them, they are wonderful. Thank you very much for the new home.

Inga · 2 April 2026

★★★★★ 5/5

Google

Daisy has been absolutely exceptional in helping me apply for my mortgage and get approved by the bank literally within days. She’s so reassuring and always goes the extra mile to put your needs and preferences first. Thank you so much for everything, Daisy. 🩷 …

Georgi · 16 February 2026

★★★★★ 5/5

Google

The experience has been super smooth and awesome, and this is all thanks to Daisy Cornell, who is extraordinary and takes the time to reach out and assist in every way she can. Even when we became worried she would say to my partner she has …

Gold · 16 January 2026

★★★★★ 5/5

Google

Had an amazing experience with William H Brown! They’ve been so friendly and helped so much! Particular shout out to Daisy who’s been incredible! She’s supported us every step of the way and gone above and beyond! Highly recommend!

Tiffany · 16 March 2026

★★★★★ 5/5

Google

We were recently recommended Daisy Cornell by the friendly William H Brown team for mortgage services as first time buyers and were extremely happy with the experience! From the first conversation through to approval she has been friendly, …

Olivia · 16 February 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with William H Brown to find a rental property, and I am extremely pleased with the experience. Letting negotiator Jack Percival provided exceptional assistance throughout the process. Jack went above and beyond to help me find the perfect house that met all my requirements. He was attentive, professional, and patient, taking the time to answer all my questions thoroughly and ensuring I fully understood every aspect of the process. He guided me clearly through the contract and made the entire experience smooth and stress-free. Thanks to Jack’s expertise and dedication, I found a property that was exactly what I was looking for and I am very satisfied with the service.

Dankanych · 27 November 2024

★★★★★ 5/5

Google

I recently reached out to William H Brown Colchester Culver Street as I wanted to put my property on the rental market. Emma arranged to meet me at my property very quickly indeed. Emma was friendly, warm, and you could tell she was very well informed on the local market. The house went on the market, and just 2 or 3 days later I had an offer for a rental for 12 months! Incredible speed. Hannah was the agent that showed round my current tenants and she was also excellent - friendly, informed and worked with speed. Over all, I could not speak more fondly of the experience I had, and I would not hesitate to use them again. Anyone looking to rent their property in the Colchester area should reach out to Emma or Hannah! Thanks, ladies. Rob :)

Robert · 20 November 2024

★★★★★ 5/5

Google

It’s the second time we’ve had the pleasure of having Daisy as our mortgage advisor. Firstly purchasing our first property & now selling and buying a second a year later. She has always gone above and beyond to help us and answer any questions we have. As silly as they sometimes feel, there is never any judgement from Daisy and she is always willing to explain things in easier terms for us. Can not recommend her enough! Next time we are ready to move we will 100% be going back to Daisy.

Kayleigh · 9 April 2026

★★★★★ 5/5

Google

Me and my partner had a very good experience with william h brown, we had very little knowledge on the house buying process but was supported and educated throughout the whole process. Daisy in particular was very helpful and always available to any queries and questions we had. She made us completely aware of everything involved and made sure we fully understood every step of the process. Overall she made the usually really stressful experience a lot more calming. Very thankful for her help! And we can't recommend her enough!

Kieran · 26 March 2026

★★★★★ 5/5

Google

Jack, Hollie, and Hannah were absolutely fantastic throughout the entire process. They answered every question we had about the viewing of the property with professionalism and clarity. Once we agreed to rent, they acted swiftly and …

Sparky · 16 January 2026

★★★★★ 5/5

Google

I had an excellent experience with this letting agency. Hannah and Jack were outstanding, always prompt with their responses and incredibly professional. Hannah’s dedication to finding the perfect home for me and her insightful guidance were truly impressive. They always took the time to understand my needs and found me the perfect home quickly. Their attention to detail and efficiency made the entire process smooth and stress-free. Highly recommend their services for anyone looking for a great home!

Saya · 23 September 2024

★★★★★ 5/5

Google

Really happy with William H Brown. The team is super organized and professional. Big thanks to Jack for helping me find a place that ticked all my boxes. Highly recommend

Tanya · 16 February 2026

★★★★★ 5/5

Google

Having dealt with many Estate agents over the past two months, I can honestly say William H Browns customer service is far superior to the rest. Hannah was so helpful and friendly, she kept in constant contact with me which eliminates a good portion of stress that finding a suitable property incurs. Finally someone who not only is extremely capable within their job role, but clearly enjoys it too! Thank you

Bronte · 20 November 2024