Hopkins Homes reviews

★★★★★ 5/5

Trustpilot

John and Alison at woodland rise have been awesome

We bought our home in November 2020, we couldn’t be happier with our purchase, the quality of the house is first class and the community within the complex has been excellent and really helped us settle. The sales process with Alison was a pleasurable experience as well as very professional. The after care we have received from the site manager John and his team has also been first class. Before, during and post our move, both John and Alison have been awesome and have continued with their friendly and genuine interest in seeing that we are settled well. They are both an asset to Hopkins Homes.

DK · 28 April 2021

★★★★★ 5/5

Trustpilot

Excellent service and lovely houses

The purchase process has been really smooth. We love their houses. Mandy, the sales manager at Alconbury weald has done an amazing job, she is super efficient and helpful. She has been there -above and beyond - in every aspect. She replies to our requests promptly and always answers questions (even the silly ones) in a very professional manner. Since the very beginning, her assistance and support have made us (my partner and I) comfortable to proceed. She is super friendly too. Highly recommended.

Mr · 7 May 2023

★★★★★ 5/5

Trustpilot

Diligent and great customer service…

Diligent and great customer service during all the purchase process and after completion. We took advantage of the Assisted Move scheme whereby they expedited the selling of our house while our chosen plot was reserved for a very small deposit. It only took 2 weeks to find a buyer for our house and Hopkins paid the state agents fees, which was in excess of 4 thousand pounds. We always felt at home when we visited the Sales Office, particularly thanks to Sharon, who always went above and beyond to resolve any issues arising and to accommodate our needs. It was an absolute pleasure to deal with her and the Hopkins team. Moreover, in my experience after one year living in our new house, the post-sales service has been very responsive and we are very thankful for that. We couldn’t be happier.

Mr · 14 April 2021

★★★★★ 5/5

Trustpilot

First class developers!

Just bought a lovely 3 bedroom terrace through Hopkins and I couldn’t be happier! Build quality and the customer journey was superb! This is my fourth house purchase and first new build … I was sceptical going into it, but Hopkins where and still are amazing! Highly recommended over some of the larger developers.

Luke · 28 October 2024

★★★★★ 5/5

Trustpilot

Settling in our new Hopkins Home at Aldringham

After a long and difficult sale and purchase of our old and new houses (through no fault of Hopkins ) my wife and I werea little shattered on arrival at our new Hopkins home,especially as removal was 150 miles.We were greeted by the ever smiling Carol,sales supervisor and shortly afterwards by Adam the site manager.Over the next couple of weeks they went out of their way to ensure we settled in quickly.A few minor defects we noticed were quickly fixed. The operationof the central heating,the hot water system,the cooker and hob,and the alarm were all carefully explained.Adam explained things at our speed;we were not rushed.Carol was a fund of all things local,and gave us a lot of help with local knowledge.We love our new home,and the standard of finish is excellent. Thank you Carol and Adam for helping us settle in.

Lynn · 25 March 2021

★★★★★ 5/5

Trustpilot

St James' Park, Ely…

We complete on a Hopkins Home house in January 2020. Sharon Stone was marvellous and answered all our questions. She was incredibly knowledgeable, and on the rare occasions when she did not know the answer, quickly found it out. The whole of the Hopkins Homes team was very good, but Sharon, in particular, gave the impression that nothing was too much trouble.We had a few very minor issues, and they were all fixed as quickly as possible.The site is obviously still being completed and we are all really impressed with the workers on site. They are always really considerate and helpful.Would |I buy another Hopking Home? Absolutely.Mary Smyth

Mary · 24 March 2021

★★★★★ 4/5

Trustpilot

One year later ...

We have lived in our beautiful home for a year now. Our journey started with Sharon who was fantastic from first enquiries to completion. Sharon made the buying process a smooth one and was always happy to help despite my many questions! After moving in there where ongoing issues with our home including a problematic leak, however the site team continued to work with us to ensure it was fixed. The site team were super and genuinely did all they could but communication with them was problematic as there is no direct number or email address. All in all we love our home and would recommended Hopkins, I think we were unlucky with our issues after moving in.

Andrea · 22 March 2021

★★★★★ 5/5

Trustpilot

Excellent build and best sales

Moved into our Hopkins Homes in Feb 2021 and couldn't be happier. Pre-purchase, the sales agent, Ann Wilson, couldn't have been nicer or more helpful. Everything was explained clearly and she made sure we understood the process, including things that you normally find out after moving in. We'd previously purchased a Charles Church (CC) home (big mistake) so we were wary of another new build. However, Ann's open and informative sales style convinced us to go for it. Now that we are in the build quality is miiiiiles better than CC and the house is soooo much warmer. We see Ann Wilson most days as we live near the show home and she arrives ages before her official hours and leaves late too. We'll done Hopkins Homes for employing such an honest, genuine sales agent.

Tim · 21 March 2021

★★★★★ 5/5

Trustpilot

Hopkins Homes - A whole different experience!

From start to finish, my experience with Hopkins Homes at Church View (Bramford, Suffolk) has been outstanding.

Danny · 20 December 2025

★★★★★ 5/5

Trustpilot

Church Farm Drayton

We moved into our home in September 2025 and have been very happy!

Abbie · 20 January 2026

★★★★★ 1/5

Trustpilot

Avoid Hopkins Homes

Alconbury Weald - do not buy from Hopkins HOMES!Where do I start, we have been in our house for just over 2 and a half years. We brought it new from Hopkins for just under £400K.Hopkins homes aftercare is the worst I’ve ever experienced, we’ve had an electric point over the bath meaning we couldn’t bath the kids for 3 months! The electrics don’t meet regulations, the windows are damaged, the drains are blocked and the boiler is now now working as the condensation pipe doesn’t run where it is supposed to and is blocked.I’ve asked Hopkins for help as we’ve only been here just over 2 years and basically I’ve been laughed at. Alconbury Weald is amazing but I strongly recommend you avoid Hopkins and go for one of the other developers!!!

Darren · 22 December 2020

★★★★★ 1/5

Trustpilot

After choosing a plot

After choosing a plot, we found there was not another house like it anywhere in Norfolk, and was directed to another site near Thetford to see a similar 4 bed property which we did.When we ran through the specification of the house we were purchasing, we found, firstly there was no fire in the lounge, although there was on in the property we had viewed. Also the integrated Fridge Freezer which they were going to supply, would not be integrated as there was a utility room, and the Fridge Freezer was not going into the Kitchen.We also felt the builders were charging a premium price for the site we had chosen.

Tony · 21 December 2020

★★★★★ 5/5

Trustpilot

Hopkins Home (Sprowston)

We have a pleasant experience with Hopkins Home so far. Shaun from Sprowston has been so helpful and effective throughout the whole process. We came here and bought our house from Hopkins in Feb 2020 and then returned to Hong Kong. Due to the lockdown, our plan to move over has been delayed and exchange of contract was done in May which we weren't even here. Shaun did so well in his job by keeping us updated on our house from time to time. He walked us through every steps and sent us pictures. They have been watering the grass and having it cut every two weeks to keep our back yard nice and green. We finally came here in Nov 2020, though there're some other problems we found after we moving in and still waiting customer service to sort them out. Overall, we are happy with Hopkins Home especially the passion and patience Shaun has on his job and to his customers.

Chung · 1 December 2020

★★★★★ 5/5

Trustpilot

Feedback for Kathryn Fox at Heronsgate Blofield

I would like to say how great Kathryn Fox at the Heronsgste site in Blofield has been.From our first contact with her she was so very professional, attentive and helpful.Having been shown round a couple of properties she was able to answer our questions and gave us a great feel about the place.Having decided that we wanted to proceed with the purchase of a wagtail, we were waiting for confirmation from our mortgage provider and during this time Kathryn kept us at ease and updated throughout.Once we had confirmation of our mortgage Kathryn was extremely efficient in getting the property reserved for us and ensured the process was smooth and stress free.Kathryn certainly knows her stuff and is a credit to Hopkins and deserves recognition for her hard work.Kind regardsJon Peach

Jonathan · 28 November 2020

★★★★★ 5/5

Trustpilot

5* Service - Heronsgate

Kathryn, (located at the Heronsgate, Blofield site) was so incredibly helpful to us. She is extremely thorough and covered every aspect of the process in great detail. Her communication by email and phone was very efficient, she guided us every step of the way, and made sure that we submitted all necessary documents within a specified timeframe. The entire process has been smooth and very exciting! Our property has now been successfully reserved and we are very excited for the house to finish being built in early 2021. Thank you so much Kathryn!

Lisa · 21 November 2020

★★★★★ 5/5

Trustpilot

Great team in Ely! Love my house!

I have generally been very impressed with the purchase process with Hopkins, particularly during this year when I lost my first sale because of lockdown, and had to start again! Hopkins were pretty patient with the whole nonsense and did their best to help me get my second sale done!Sharon in the Sales Office in Ely has been superb, kind and helpful all the time, clear and tough where she needed to be. At some points in the whole saga she kept me on track!I have been in my house for a week, and I love it. The site team have been great at sorting out the little initial snags, nothing major, and they have come and fixed them in a friendly and professional way.I have never bought a brand new house before, and am pleasantly surprised at what a pleasure it is!

Mary · 14 November 2020

★★★★★ 2/5

Trustpilot

Terrible windows and doors that leak and Hopkins are not in a rush to chase up contractor

House was lovely - although rain leaks through windows and front door. 2 months and customer care have not dealt with the issue.Same email (we are chasing up the installer etc).Water damage to front hall - not interested even though caused by a fault.Doors stick and need body weight to shift them due to swelling. Very poor customer service.2 months water damage To carpets on a 6/7 month old property.Absolutely shocking. Customer care are next to useless at trying to sort issues. Currently going to NHBC.

Jack · 19 October 2020

★★★★★ 5/5

Trustpilot

I am very impressed with the service we…

I am very impressed with the service we have received so far in relation to the Saxmundham development. Katie White is very efficient, dedicated and committed to provided an excellent service to customers. She was very knowledgeable of the development and plots and took a lot of time out of her busy day to provide a virtual tour of the development and plot we were interested in. I can not fault the service we have received so far.

Catherine · 3 April 2021

★★★★★ 1/5

Trustpilot

I would never recommend a Hopkins Home

I bought a home in December 2023 on Blyth Vale Halesworth and regret doing so. We have had nothing but problems since.

Trevor · 9 July 2026

★★★★★ 1/5

Trustpilot

Hopkins Homes - Drive(ing) me insane

Drive(ing) me insaneWe moved into a Hopkins Home in Brightlingsea about eighteen months ago. To be honest wish I had not purchased as getting a response to snagging etc is appalling. just had to wait 6 months for a new kitchen cupboard door.We also have an ongoing problem with our drive. Hopkins in their wisdom lay drives consisting of stones over tarmac. The stones go everywhere and you are not issued with a stiff broom in your welcome pack. Stones end up on your car mats, on the pavement, in the road and generally everywhere. Basically in my opinion they are not fit for purpose so if you are buying a house insist on a paved drive. Update to Hopkins to clarify more details as requested.I have asked for my drive to be redone with just tarmac and received a reply today from Customer Care saying that nothing will be done about my drive. The drives are within planning regulations as Council have been down to check. They look nice when you move in but soon you are sick of stones everywhere and continual sweeping up of road and pavements. Stones go down our drain continually as they are loose.A simple remedy is just a plain tarmac without the stones. Block pavers are used on a lot of drives but our area which has 3 houses and approaching over one million pounds worth of property was deemed worthy not to have a proper road and drive surface.From a design point of view the drives are letting the design and appearance of the Hopkins sites.We now have a kitchen door finally.Still waiting on gutter check and drainage check reported at XmasIt would nice if Hopkins could respond with a comment regarding the drives as there are a lot of unhappy people with similar opinions on the estate.

Alan · 15 February 2023

★★★★★ 5/5

Trustpilot

Church farm

Great service throughout the purchase of our property with Grace.

Paul · 3 February 2026

★★★★★ 5/5

Trustpilot

FIRST TIME BUYER

FIRST TIME BUYERI recently bought my first house at Hopkins development in Barrow in Suffolk and would not have been able to do it without Alison (sales) and John (site manager). I am incredibly grateful for their support and guidance through the entire process. I bought before lockdown and was on the edge of pulling out once the pandemic hit, but their support enabled me to complete through this stressful time. For a first time buyer it can all be very intimidating and overwhelming, but Alison and John made sure I was comfortable and went above and beyond throughout. Would highly highly recommend :)Ella

Ella · 17 July 2020

★★★★★ 2/5

Trustpilot

Room for improvement

Kind sales man, but the overall experience was difficult. There were a number of issues with the processing of the sale, errors on the grounds and imperfections on the house which have yet to be resolved. The house itself is well built and a lovely design, the estate is well kept and I am sure once finished, will be high quality. But the process of buying a house with Hopkins and the level of support, delays and miscommunication within their company was tedious and added extra stress to the process of moving.

Miss · 29 June 2020

★★★★★ 1/5

Trustpilot

Very poor customer service

Very poor customer service. I had a pipe erode from the inside that caused a great deal of water damage.Their customer service did not care at all. Their staff are hardened, I imagain as they get so many complaints. They also have a high turn over of staff and they do not follow up once a member of staff leave. Think as to if you want to buy a house from people like this! its the biggest investment of your life! meanwhile, Mr Hopkines is in the rich list!read this whilst you can, as reviews like this are often removed very fast! proving yoru cant trust Trustpilot. i have a scrren shot of this review to show what i mean on my blog!

Grant · 24 April 2020