Hopkins Homes reviews

★★★★★ 5/5

Trustpilot

Thank you Hopkins Homes!

My partner and I have just moved into our first home at the St George’s Park, Needham Market development. We are absolutely delighted with our new home! Our sales consultant Katie was fantastic from start to finish. No question was too much trouble and she was always on hand to help us. We were kept in the loop from the point of reservation to our move in date with lots of updates, big and small, as to how the house was progressing. As first time buyers, she made our journey so easy and fun and gave us total reassurance when we needed it. Thank you so much Katie for everything you have done, we love our new home!! Another thank you to the site team at Needham Market who have been so helpful since we have moved in, nothing is too much trouble and they are such a friendly team!

Chloe · 17 August 2022

★★★★★ 5/5

Trustpilot

Hopkins Homes Ely

Moved into new Hopkins Homes house in Ely last November and couldn’t be happier. House is of excellent quality with a lovely flow. My house is semi- detached and very impressed with the sound proofing as never hear my neighbours. I’ve had a couple of minor snags which have been all been dealt with even though not urgent so can’t fault the after care service. Building work is ongoing but workmen are really great and always polite. Very happy I chose Hopkins Homes.

Jo · 2 August 2022

★★★★★ 5/5

Trustpilot

This is by far the best house builder…Brilliant service

This is by far the best house builder I’ve bought from…. and guess what I had a serious problem but the after sales team were incredible!!! From the young man I spoke to in the office to the Manager then the two guys that came to my home were polite, professional and very tidy. I recommended this company highly ⭐️⭐️⭐️⭐️⭐️

Aaron · 28 November 2024

★★★★★ 1/5

Trustpilot

I’ve not yet moved into my Hopkins…

I’ve not yet moved into my Hopkins Homes but am due to do so on Monday 4th July 2022. Today is Friday 1st July 2022. Even so, I thought it important to write my first review and if things do get better, which I hope they will, I will update it in the future. So, my issue has been that I live some way away from where I am moving to. Due to this, I’d agreed to pay for the Hopkins Homes to carpet the bungalow throughout. I didn’t have the capacity to go back again to arrange a local carpet fitter. The sales lady told me I would have to pay when it was ordered which I’d said was ok. Hopkins never asked for any payment and the weeks went by. I was promised a fortnightly update which hasn’t happened but I understood of course that people have busy jobs to do. When the solicitors completing statements arrived, I thought the carpet may show on those but it didn’t so I expected then that Hopkins would invoice me and didn’t think for one minute that the carpet had not even been ordered. Yesterday, the sales lady called me to ask me if I could remind her what we had agreed about the carpet. Was I sorting something out or had she agreed to order it! Thankfully the site manager had gone to ask her what was happening about the carpet.So, two days now of frantic emails, calls and messages which have ended up in my sourcing a local company ( couldn’t have been more helpful, thank you Manningtree Carpets ). It’s not the carpet I ordered but that’s fine, it’s a carpet at least! Hopkins suggestion was that I move in on Monday and then carpet later. you can picture the scene I’m sure! I’m a lady on my own, not young and have two small dogs and am doing this move alone after losing my mother at Christmas whom I lived with all my life and cared for intensively for the past two years. Eventually, the kind local carpet people said they could fit the carpet on Monday morning if they could get access for 7.30am. I hoped that would have been allowed but then, the sales lady said that I would have to go an inspect the bungalow before they fitted it in case any damage was done and it wasn’t Hopkins fault. I said I could do that, and Hopkins didn’t reply or call me back. Following this up today ( no call from Hopkins again ), the sales lady accused me of not paying when it was Hopkins fault for not ordering the carpet of asking for payment as they had said. If I’m at fault then I’ve learned it’s bad use you have to do all your own follow up, at least on the development I’m going to! The funny thing was that yesterday, I did out of courtesy say to the sales lady that I would take things further as this shouldn’t have happened at all. I was asked not to as it would ‘ get her into trouble ‘. That wasn’t my intent but when I was accused today of not paying for the carpet hence my fault this has happened, I was aghast! I’m now dreading my move into this bungalow. I feel it’s going to be fraught with problems and when a problem happens, of course, I have to go first to the sales lady. What a great start! Never ever again, please think twice especially if you are on your own.

Paula · 1 July 2022

★★★★★ 5/5

Trustpilot

Whole process was made easy.

I looked at house all around St Neots but picked Alconbury Weald as I liked the development.

Aubrey · 1 March 2026

★★★★★ 1/5

Trustpilot

Run away from Hopkins Homes

At first, they will do anything to make you feel comfortable so you can buy the property. After purchase the attitude of customer service throughout is a mess and they do not care. Customer care they think they are experts in house build, which they are definitely not as many contractors with years of experience behind their back who attended our home did point out issues which was not considered a problem to customer care from Hopkins Homes. Broken promises one after another. Also, have a look of their responses at these trustpilot reviews, this tells a lot about the company . They do not focus on the issue itself, but talk b*****it and they feel sorry. I feel sorry for the people who work in customer care, as they seem pathetic, taking on a role with no character. Probably it suits their personality.

Robert · 18 October 2023

★★★★★ 5/5

Trustpilot

Kingsfleet, Thetford - What A Turnaround

After what started as a nightmare with the original salesperson at Thetford and us pretty determined to not buy a property, we was fortunate for whatever reason to then be contacted by a new sales person (Olivia Haldin) at the Kingsfleet development - that completely changed our experience! Couldn’t fault Olivia and her communications throughout! Even with minor hiccups, there wasn’t a mass panic/stress and swiftly resolved! We would highly recommend Kingsfleet and Olivia as we can’t fault either :) Alex & Jenna

Alex · 26 April 2022

★★★★★ 5/5

Trustpilot

We absolutely love our new Hopkins Home…

We absolutely love our new Hopkins Home - Alconbury Weald. Lovely development with fantastic new builds!! Hopkins are a pleasure to deal with and have very high standards, which we cannot fault. Any snags have been - or are in the pipeline to be - corrected. Hopkins Customer Service and Customer Care are outstanding and the Alconbury site team including Ben, Peter plus Mandy have been amazing. Everyone who has visited our new home mentions just how gorgeous the house is. Well Done Hopkins 👏

Nicola · 5 October 2023

★★★★★ 5/5

Trustpilot

I bought a home from the Hopkins…

I bought a home from the Hopkins development in Bramford, the style and quality of the home is very impressive.Any snagging issues were dealt with promptly without any issues.The whole buying a new home experience has been simple and faultless, the sales team at Hopkins were very helpful and always on hand if I had a question.Pete Nicholson

Mr · 19 November 2024

★★★★★ 5/5

Trustpilot

High quality builder with a very human face!

It is well-known that this company builds quality homes, but I want to highlight the quality of their staff in the purchase process.I unexpectedly fell ill during the period of the initial 6-week reservation contract and feared I would lose the home I wanted. But although the company works to a clear and strict timetable (for the benefit of both parties), they were willing to extend this and we are now working toward an exchange of contracts in the very near future. Lauren Adams from the sales team has been especially helpful since my first contact. She is a brilliant ambassador for Hopkins Homes.

Jenny · 15 September 2023

★★★★★ 5/5

Trustpilot

Church View Bramford

My partner and I have recently purchased in church view Bramford and we are highly impressed by the quality of their homes and incredibly helpful team.

Zoe · 15 November 2025

★★★★★ 5/5

Trustpilot

We have just purchased a new home…

We have just purchased a new home through Hopkins Homes and the entire process has been completely faultless. The team were professional, friendly, and genuinely caring throughout.

Jodie · 6 November 2025

★★★★★ 1/5

Trustpilot

Hopkins Homes sales get the positive reviews ... the houses?

Positive reviews are from customers caught by sales teams; attracted by the marketing lures. Negative reviews are mostly from customers who have completed, and are left chasing customer "care" to repair construction defects.It does say an awful lot, doesn't it?Are the positive reviews of Hopkins Homes houses, or reviews of sales people being awfully nice to customers in order to sell new builds?If you do decide to risk buying off plan, make sure you get everything (literally) in writing. I would suggest not believing any of the glib marketing claims, statements and the pretty coloured images. And evidence to date is that the after sales service is pretty much non-existent:Hopkins Homes claim that "any issues will be dealt with in the first 90 days". I consider an intentionally misleading statement by the company. The customer "care" response is that NO (I repeat NO) cover is provided in day 1 to 21. Day 22 to Day 90 you have 1 (I repeat ONE) opportunity to submit a list of of defects (whether or not the customer "care" takes action remains to be seen). Day 91 to two years you are reliant on the company fulfilling its obligations under the buildmark warranty purchased for the house, and most items are excluded.In theory, the site manager takes on responsibility for addressing construction problems in the first 90 days. But this relies on a site manager - who was responsible for issues in the first place - being willing or able to address problems. This is clearly a flawed assumption. In fact the site stated to us we should send the defects to the customer "care", and the customer "care" rejected the claim (in line with the company's NO cover is provided in day 1 to 21, and ONE submission ONLY is permissable in day 22 to 90 policy). So I would suggest the real answer to the lack of customer "care" response is actually NO, NO cover is provided by Hopkins Homes in the first 90 days after completion. Unless, that is, you are either willing to gamble on no construction defects become apparent in the day 22 to 90 (if you submit a defect on day 22) or are so desperate to get issues resolved that you are willing to give up the chance to submit a more complete list of defects.As Hopkins Homes refuses to provide cover in day 1 to 21 (I think in breach of the buildmark warranty), and gives ONE opportunity to submit a complete list of defects in day 22 to 90 to seek repairs for defects (also seemingly in breach of the NHBC / buildmark warranty), I am not sure whether customers can rely on Hopkins Homes to provide the promised warranty in day 91 to 2 years.Unlike buying "second hand" you do not get to see the quality of what you are buying before you pay for it. But you are charged a premium for not seeing what you are buying before you pay. And, if you read the NHBC standards and the deviations from best practice that are tolerated, you may realise why developer builds in the UK are frequently so badly built. There is very little protection for the customer, despite what the NHBC state.

Satisfied · 15 December 2021

★★★★★ 5/5

Trustpilot

Wonderful service at River Reach

We have been searching for a new build to buy for over a year now and we happened to be in the area of Mistley visiting family and called the sales office on the off chance we could pop by and take a look at the show home. We met with Clare who was extremely friendly and we fell in love with the development. We had LOTS of questions and she answered each one very patiently and honestly. We have now reserved our dream home and Clare continues to help us through the process of the purchase. She was one of the reasons we decided to buy on the River Reach development because she was so easy to talk to and friendly and it felt like no question was a problem for her which was great seen as we have so many questions! I would highly recommend River Reach for anyone looking to move to the area of Mistley/Manningtree and Clare has been an absolute joy to deal with

Ruth · 7 November 2021

★★★★★ 5/5

Trustpilot

Celia covering at at George's Place

Celia covering at at George's Place, Sprowston was our first contact and very helpful to us and went through the choices already picked and took us to site where build ongoing. Next visit we met Shaun Tate who went through all the paperwork explaining what was what with the house and surrounding areas and we reserved our property. We also met a man on site another time who told us where the garden boundary was. All of them a credit to the company. Hopefully a move in a few months.

Debra · 8 September 2021

★★★★★ 1/5

Trustpilot

AWFUL COMPANY

I feel very upset to be reviewing this company but feel i need to to try and help other people not to make the same mistake.I bought my home in 2020 and i am still waiting for my snags to be completed.I have been in touch with the customer care department so many times and even had the manager out to my home twice who asked me to trust her this was almost 12 months ago.I was told there would be no point in me trying to contact anyone higher than her as it would be passed back to her.This company is absolutely disgusting.When you walk into the sales office they will tell you everything you want to hear.When they get your money they will not want to know about the problems you have with your house.My advice is to not buy from them.Heartbreaking when you work so hard to buy your dream home.

ANONYMOUS · 26 June 2023

★★★★★ 5/5

Trustpilot

A thoroughly wonderful company to deal…

A thoroughly wonderful company to deal with. Mark has been an absolute saint for us, especially as we are first time buyers. His insight and knowledge have really helped us out, and it's great to know that he is there as and when we might need him. Our questions have been answered quickly and thoroughly, and the process so far has been extremely smooth. I highly recommend Hopkins to anyone looking to buy

Rikki · 16 August 2022

★★★★★ 5/5

Trustpilot

Mill Grove Stowmarket

Jacqui and all of the site team are the most incredible, friendly and helpful people I've worked with.As someone buying a property for the first time everything was very daunting and there was nobody more reassuring than Jacqui and making sure everything was moving along and chasing all the relevant people every step of the way. Everything about the property is clearly thought out. There is clear effort in the detail and the site manager (Jason) clearly has pride in his work. If something isn't right they want to know so they can fix it. Even the smallest of snags seen when moving in should be corrected in their eyes. Couldn't recommend Hopkins Homes more, even walking around our housing estate they are building everything is done for a reason and very well thought through.

Jess · 13 August 2021

★★★★★ 5/5

Trustpilot

Wonderful Beaulieu Team!

Katherine, Jo and Charlotte are so professional, reassuring and knowledgeable. Our sale and purchase has been so smooth thanks to them, undoubtedly!

Rachael · 26 November 2025

★★★★★ 5/5

Trustpilot

Richard

Richard, has been just fantastic at looking after us every step of the way, totally going the extra mile for us, in purchasing our Hopkins home at Butterfield Meadows. Particularly as we were late to the development and we have requested and purchased a lot of added extras. Have to say a big thank you to the site manager and their team as well. Richard kept us informed and updated every step of the way, first class service.Really excited now with our move.

Paul · 23 July 2021

★★★★★ 5/5

Trustpilot

River Reach Mistley

I echo the previous comments, Clare has been instrumental in assisting me to reserve my dream home. I had to travel a long way to visit the development and on both occasions she went out of her way to show me around existing new builds. Clare is professional, understanding and extremely experienced. I am very happy she is at River Reach to help and guide me along the way to moving into a lovely Hopkins Home next summer.

PQW · 6 November 2021

★★★★★ 3/5

Trustpilot

A tale of 2 halfs

We are looking to buy a new home along the A14 from suffolk to norfolk. Had seen hopkins houses online so wanted to see what they were like. On sat we stopped at the needham market site and met Will who was so helpful and friendly, we didnt have an appointment, but he went out of his way to show us all the properties he had, we fell in love with both the houses and the site and had we been in a position to buy this weekend could have been very close to buying an available property he had.Forward to yesterday and the thetford site and a very different experience. As we have family in the area, this was a site we are very interested in. I had emailed Elenor at the site a few times to discuss our budget, time line and what we were inerested in. We booked an appointment to discuss the houses and view a few different styles she had available.We turned up at the appointment time to be greeted with an uninterested sales person. Told she couldnt show us anything as they had all been sold. We even told her we had upped our budget by 50k, still no interest. Told us we could view the show house, gave us some house details of what might be available in our timeline, and then pretty much ignored us.This has put us off hopkins houses if the presales care is this bad, i dread to think what aftercare is like.So we popped down the road to the taylor wimpy houses on same development and had a much better experience and will now be purchasing from them.

Colg · 29 May 2023

★★★★★ 5/5

Trustpilot

We are buying the only bungalow on the…

We are buying the only bungalow on the Indigo fields site Lavenham my wife and I are looking forward very much to moving in and starting the next step in our life . Jan our sales consultant has been very helpful and has tried to accommodate our requests to view our bungalow on a very busy phase of of our bungalow development. We have viewed our bungalow twice and are looking forward to meeting Jan on Saturday to visit bungalow for mass measuring up session and seeing progress in the bungalow . We think the bungalow has been built to traditional buildings methods and at a high standard , having been in the building industry for over 50 years before retiring can appreciate the solid built building we are moving into.Thank you Jane for all you have done in making our dream come true regards George & Rosemary Hitchin

George · 21 May 2021

★★★★★ 5/5

Trustpilot

Swanton Vale. Fantastic Sales Manager. Vikki.

We were in the process of buying a bungalow at Swanton Vale in Swanton Morley. Just prior to exchange our buyers buyer dropped out.Although very annoying I would like to point out that Vikki in the Sales office was fantastic throughout the whole process and is an asset to Hopkins Homes.Because of her we could be back and try again in the future.Very grateful to Hopkins in the way they responded when the chain crashed.Thanks Vikki.

Nigel · 21 January 2022