3/5
TrustpilotAverage
Average. Ok as agent but have spent 18 months trying to get them to recognis new legal owner of property - and they have bungled paperwork all over the place.
Trusted Agent profile
Fenn Wright reviews
★★★★★
211 reviews across 3 platforms
882 Business Park, The Crescent, Colchester Business Park, Colchester, Colchester CO4 9YQ
Fenn Wright's Colchester office at 882 Business Park is rated 4.5 out of 5 across 211 reviews on three platforms, including 5 Google reviews rated 4.6. The 205 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Colchester office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotNathaniel saved the company’s reputation
If it wasn’t for Nathaniel’s help and assistance this would have been a 1 star review from my experience with other employees! Nathaniel stepped in, put himself in my shoes, delivered on call backs, and literally saved the rental! He was an absolute asset to the team who could really learn a thing or two from him! It has been a.pleasure to deal with him and he taken away the bad roster left from my experience prior!!!
4/5
TrustpilotThanks Fenn Wright
After encountering various problems selling my Cottage I must say that Fenn Wright kept me updated with proceedings, especially Hannah Potter from Colchester branch, in the later stage.I must also mention the guys in the Chelmsford branch who at the start were very helpful. Thanks.Kind regards Roy Mitchell
5/5
TrustpilotGreat communication
The team were really responsive and helpful in helping us buy our first home.
5/5
TrustpilotReally happy with the sale of my house
Really happy with the sale of my house. Very friendly and helpful pleased with my experience
5/5
TrustpilotI can not thank Kirsty enough for…
I can not thank Kirsty enough for everything she done to help, the most honest and helpful. Fenn wright have been really good when buying one of their properties. Great job
5/5
TrustpilotOutstanding service from start to…
Outstanding service from start to finish. We recently sold our home through Fenn Wright Chelmsford and could not be happier with the experience.
5/5
TrustpilotHighly professional and excellent…
Highly professional and excellent communication
1/5
TrustpilotOne of the worst valuators
One of the worst valuators. I had signed up for an Octopus Commercial Bridging Finance deal and Fenn Wright commercial were sent to perform valuation. They took 8 weeks to respond to emails and communication and after persistent chasing they finally came on the 10th week, they simply dont respond at all. On they day of valuation, came a senior commercial valuator and a trainee. The senior guy did nothing but talk on phone outside and let the trainee do the job himself, he dint know how to use the tools to do the measurements.They went back and no response for about 6 weeks! then after chasing again sent a report with absolute terrible low down valuation with comparable as far away of 25 miles! In the same street there are commerical comparables which they did not put on their report, instead somewhere far of. After push back and arguments, they sent another report after 2 weeks with some decent valuation. Meanwhile my offer with Octopus had expired and had to reapply and ended up getting an investor loan and by the time I was granted bridging finance, I was almost half way through the project refub
5/5
TrustpilotKirsty King was a real pleasure to work…
Kirsty King was a real pleasure to work with on a professional basis during a recent transaction. Always polite and extremely helpful with a commercial view on how to progress the matter for both parties involved. Kirsty, thank you for all of your help.
5/5
TrustpilotThe experience of selling our house…
The experience of selling our house with Charley was great. From start to finish, any issues or questions were dealt with efficiently and we were constantly kept up to date. I would definitely recommend to anyone buying or selling. Thank you!
5/5
TrustpilotGreat professional service
My wife had to find an estate agent to sell her Aunt's property. As we don't live in the area it was a bit of a random choice to be honest, but from the very first phone call to Kirsty at Fenn Wright in Stanway to book a valuation, to Paul coming to the property to value and take details (the sales particulars looked amazing) right through to great advice and fabulous sales progression by Kirsty in what turned out to be a lengthy process although the property sold on day one. We couldn't have made a better choice if we’d tried. We had weekly updates from Kirsty, quite often before my solicitor updated us. We would 100% recommend Fenn Wright if you are looking for great professional service
5/5
TrustpilotGreat friendly team
Great friendly team. From the initial valuation with Paul, viewings with Amy and selling process with Kirsty, no complaints ay all. Kirsty needs a special mention as without her I’m not sure it would have ever got over line. !
5/5
TrustpilotRachel
Rachel has been brilliant every step of the way; helpful, attentive and clear and always put our needs first. Our new home was a long time coming as sometimes happens and she has given us much appreciated support. Thank you Rachel!
5/5
TrustpilotExceptional Guidance and Invaluable advice
Kirsty King has been absolutely fantastic, guiding us seamlessly through every step of the process and offering invaluable advice. Her expertise and support have made this journey much smoother, and we couldn't be more pleased with the outstanding service she has provided.
5/5
TrustpilotPhil and Kirsty were amazing from start…
Phil and Kirsty were amazing from start to finish of our recent house purchase. Phil was utterly brilliant when viewing the property and Kirsty kept us in the loop all the way through to completion.Totally professional and an amazing service! thank you so much
1/5
TrustpilotHollow Promise
Lessons learnt. First buyer months in shifted quickly to an identical property in the block on a small technical issue, second buyer ghosted after offer, third buyer took near six months with no exchange and miraculously secured another property in two days.!!!! Progressing is extremely weak and ineffectual.
5/5
GoogleHad a great experience with Newman Commercial. Looking at potential new commercial properties can be a real headache but Michael made the entire process much smoother. Everyone I spoke to in the office proved what a solid team they are and went out of their way to help. Thank you for your hard work and I look forward to dealing with you again in the future. 10/10.
5/5
TrustpilotKelsey Stein was just amazing
Kelsey Stein was just amazing! Kept us updated and explained the process thoroughly. We relied on her a lot and she went above and beyond her duties to make everything as easy as possible. Thank you Kelsey.
5/5
TrustpilotKirsty King-Queen of Agents
Cannot recommend fenn wright as an estate agent.
5/5
TrustpilotKirsty has gone above and beyond
Kirsty has gone above and beyond! Not only doing her job but the solicitors as well, she has been supportive, extremely motivated to get this sale done! We couldn't have done it without her... Fenn Wright are very lucky to have this woman on their team!!! Ami and Jo have also had their parts to play, they were also extremely helpful and polite... After a very negative house search and experience of a few other agents! I will hand on heart recommend Fenn Wright for any house purchase or sale, you want Kirsty in your corner.... Thank you
5/5
TrustpilotAmazing service!
From the very start of our home search, the service received from Fenn Wright has been amazing. We have just exchanged on our new home and have nothing but good things to say about the service we received whilst viewing homes and through-out the purchase. Phil (sales) and Hannah (progression) were always on hand when we had questions and ensured that the process was a quick, efficient and as pain-free as possible. We always got friendly and quick responses, which made us feel at ease during the whole process. Thank you!
5/5
TrustpilotA very good experience
A very good experience.
5/5
TrustpilotOver and above service…
I always knew I would use Fenn Wright when the time came to sell and I wasn't disappointed. First Phil, then Kirsty have been amazing. Kirsty especially has gone over and above to get us to completion. In fact I was kept more informed by her than I was by my solicitor and the agent we were buying through. Incredible service. If I could give them 6 stars I would!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Fenn Wright
How many reviews does Fenn Wright have?
Fenn Wright's Colchester office has 211 reviews across three platforms: 5 on Google, 1 on Yell, 205 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Fenn Wright's rating?
Fenn Wright is rated 4.5 out of 5 across all 211 reviews, and 4.6 out of 5 on Google from 5 reviews, checked 9 October 2026.
Where is Fenn Wright's Colchester office?
Fenn Wright, 882 Business Park, The Crescent, Colchester Business Park, Colchester, Colchester CO4 9YQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.