Every review we hold for the Colchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
Facebook5* Review
In the last 4 years I have rented through Ezelet.
I have had an amazing experience with them and any problems or issues that had arisen throughout the 2 tenancies I have had with them has been sorted within the 24/48 hour period and contact had been made throughout.
The staff have always been amazing espescially Ross, Donna, Brooke, Ella and Mark and as an agency they have always been super supportive in the last 4 years and I can’t recommend them enough as a letting agent!
Thanks again for everything in the last 4 years.
Ems · 5 August 2020
★★★★★ 1/5
GoogleAccepted us to move in to a property to rent with a £400 deposit, then said we failed a credit check and kept the money. This was 2017. Disgusting
GamerBoy · 24 March 2023
Agent replied · 11 November 2024
Thank you for your enquiry. Unfortunately if you fail a credit check and do not declare bad credit before referencing then that is the process. As this was back in 2017 there was a whole different team then so it is difficult to comment any further.
★★★★★ 5/5
GoogleDue to my work, I deal with property lettings and sales agents all the time.
I must say Kerry at Ezelet Colchester, is definitely the best. She and her dedicated, highly professional and friendly team always provide exceptional customer services, which makes the entire process very smooth and stress free.
They explain everything to you clearly and listen to whatever concerns you have and are able to offer expert advice always.
I highly recommend Ezelet and their fantastic manager Kerry.
Peter · 13 November 2019
★★★★★ 5/5
GoogleAs an Executor with various properties to manage we have relied heavily upon Ezelet/Ezemove to deliver a professional and competent service in both the management and selling of part of the deceased Estate and would highly recommend their services in either department. They have kept us fully informed at all times allowing us to promptly deal with tenants concerns and requirements. We hold their services in high regard and therefore endorse the Company's efforts in the running of their business.
Brian · 13 November 2017
★★★★★ 5/5
GoogleI move on the 9th of January and everything was great. This is my first flat away from home and Adam, Donna, Ella and Brooke helped me in everything I needed. Quick answers to all my questions. Highly recommended
Stephanie · 12 November 2020
Agent replied · 11 November 2024
Thank you for your kind review.
★★★★★ 5/5
GoogleEzelet took the lead and made things very easy for me and Kerry was especially friendly and easy to coordinate with.
Marquez · 13 November 2019
★★★★★ 1/5
Yellone star is too many
Awful agency to be avoided at all costs: 8 months later we don't know anything about the deposit when according to the law the tenant has to be informed withing the first 30 days, people enter in the house without permission, 5 months with a short circuit putting the tenant life at risk and not being able to cook, etc...
LuisF-20 · 16 September 2021
★★★★★ 5/5
GoogleJust bought a lovely house through these guys , in somewhat difficult circumstances , they were fantastic throughout , encouraging , calming , and generally keeping things moving along , taking as much of the stress out of what is always a stressful process .
Thinking about it , its the second house they've found me , the other was before it was called Ezemove ..
Janus · 13 November 2019
★★★★★ 5/5
GoogleWe use Ezemove Ezelet for renting out our property. We find them friendly, professional and very quick in replying to any emails. Great letting agent.PositiveResponsiveness, Quality, Professionalism, Value
Karen · 12 November 2020
Agent replied · 11 November 2024
Thank you for your kind review.
★★★★★ 5/5
GoogleDonna at Ezemove Ezelet has been very helpful and professional. thank you.PositiveProfessionalism
Hiraeth · 12 November 2021
Agent replied · 11 November 2024
Thank you for your kind review.
★★★★★ 5/5
GoogleFirst class agency. Friendly and very professional!
Chris · 12 November 2021
Agent replied · 11 November 2024
Thank you for your kind review.
★★★★★ 5/5
GoogleI have rented a lot of properties and my experience with EZElet was really positive. Maybe because we dealt with the Lettings manager Ross Sanderson who was really good and never failed to respond to communications. Super professional and extremely helpful. Would definitely rent from them again.
Nic · 13 November 2017
★★★★★ 5/5
GoogleFabulous team - professional, caring and meticulous. Can't speak highly enough of this company. Great attention to detail and a great personal touch. Would like to thank them all for their time and patience. Can't recommend highly enough.
KATE · 13 November 2019
★★★★★ 1/5
Googleif you want rented please no rent this house :62 greenstead road is bad house very cold spend a lot of money in electricity,is lot of dump in our clothes and dump on walls.....please not loose your time ....the wrost agency
Doris · 14 November 2015
★★★★★ 1/5
GoogleThe renting agents are NO help !!!! AVOID !!! AVOID !!!! AVOID!!!!!
Communication it’s very bad
No reply - no help - very rude the ladies from renting side are very very RUDE
so unprofessional!! ....
Elena · 13 November 2019
★★★★★ 1/5
GoogleAwful Company, utterly useless. Failed to deal with issues such as broken windows,damp and rodents. Only agreed to do something when I withheld the rent. Nobody in the office has any authority they are all inexperienced kids.
Tim · 13 November 2017
★★★★★ 1/5
GoogleThe worst Agency we have ever been stucked into. If you are thinking to move in property and want to not waste your time and money then our recommendation is not to choose ezelet in colchester.
Vinod · 14 November 2014
★★★★★ 5/5
GoogleKerry Smart & her team at Ezelet Colchester are in one word - Awesome!
Everyone in the team are knowledgeable, professional and above all friendly. I would highly recommend Ezelet Colchester!
Daniel · 13 November 2019
★★★★★ 1/5
YellAvoid this agency.
No information about the deposit, serious issues of health and safety in the flat not fixed for months, lies, etc.. dreadful agency
AlfredoF · 17 September 2021
★★★★★ 5/5
GoogleI brought an investment property through Ezemove. The transaction was smooth and now the property is well managed by the team there. Communication is great! Thanks guys!
Stephanie · 13 November 2017
★★★★★ 1/5
YellThe Worst
Just try to avoid these guys at all costs. They are a bunch of rude unprofessionals who lie to your face and ignore emails and phone calls.
MohsenN · 27 October 2016
★★★★★ 5/5
GoogleI enjoyed working with this agency, they have variety of properties that suits all and they are efficient and reliable.
Khalifa · 13 November 2019
★★★★★ 1/5
FacebookTerrible to the point of considering a lawsuit.
Luis · 17 September 2021
★★★★★ 1/5
GoogleNo stars would have been more appropriate for this unprofessional, rude company.
Naomi · 12 November 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.