5/5
GoogleMax was very helpful at moving in. Nice building and service. Recommended!
Agent replied · 13 October 2026
Thanks so much for the review D. We are over the moon you had such a great experience with us.
Trusted Agent profile · Colchester
Big Yellow Self Storage Co Ltd Colchester reviews
★★★★★
297 reviews across 2 platforms
Bruff Close, Turner Road, Colchester, CO4 5EU
Part of Big Yellow Self Storage Co Ltd, see every office.
Big Yellow Self Storage Co Ltd's office in Colchester, at Bruff Close, is rated 4.8 out of 5 across 297 reviews on two platforms, including 296 Google reviews rated 4.8.
Reviews
Every review we hold for the Colchester office, from every platform, shown as written. First names only.
Google5/5
GoogleGreat price for the space you get especially with the deal for 1/2 off. Amazing staff, (thank you Lisa and Max) really friendly and efficient. Facility is clean, well lit, very secure and easy to navigate.
5/5
GoogleAbsolutely fantastic customer service! Lisa and Max were incredibly helpful, helped me to understand what I needed and worked out the best deal for my needs and budget. Really appreciated.
Agent replied · 16 April 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleI found the staff very helpful in all aspects of my enquiry. I never felt rushed or pressured, all my questions were answered and explained in full putting my mind at rest. I was shown around several units so that I could see what size I needed and once I decided which one, I was helped to fill in all the forms. Very helpful staff. I can highly recommend
Agent replied · 16 April 2026
Hello Odds. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleSami at Big Yellow Storage in Colchester was absolutely fantastic. She was incredibly helpful, very kind, and extremely thorough throughout our entire purchase process. She took the time to explain everything clearly, answered all our questions with patience, and made the whole experience smooth and stress-free. Excellent customer service thank you, Sami!!
Agent replied · 28 May 2025
We appreciate the feedback, Dr.. Hope to see you again soon.
5/5
GoogleThank you Matt for all your help..from start to finish you was great..can't thank you enough x Highly recommended storage
Agent replied · 16 April 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleWas friendly and welcoming from the start, everything was explained clearly and was emailed all that was said to ensure I could go over anything that I might not have heard. The building is hygienic and efficient and security was top effort. I highly recommend big yellow. They helped keep my peace of mind while I was waiting to move home especially on a budget.
Agent replied · 16 April 2026
Hi Sarah. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleSammy was very helpful and cheerful, made the whole experience easy and painless would recommend to others
Agent replied · 16 April 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleMax was very helpful . Making the signing up process very easy .
Agent replied · 16 April 2026
Hello Nick. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleDue to being put in temporary accommodation we needed a good reliable secure unit to store our furniture and I would highly recommend this firm its quick if you need to upgrade or add on extra space theyre always happy to help 😊 …
Agent replied · 13 October 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleHighly professional, supportive, and friendly team. The whole onboarding process was by Lisa, who is very helpful, providing exceptional service throughout. The storage is excellent and kept to a high standard. Highly recommend.
Agent replied · 13 October 2026
On behalf of your local store team, thank you Brian for leaving such a positive review about your experience.
5/5
GoogleSammy at the Colchester branch was fantastic. She helped me set up storage in Cheltenham, explained everything to me and got me in touch with the right people. Thank you so much for everything, Sammy! I wouldn't use any other storage company.
Agent replied · 13 October 2026
Hello Amber. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleLisa and Sammy were very helpful, friendly and kind. Found me the perfect size storage
5/5
GoogleMax was very helpful with my move in day went through everything with me and helped me out
5/5
GoogleMax is a very kind and gentle staff. It’s my first time here, and here’s very clean. I hope everything goes well when I leave my luggage~
Agent replied · 25 September 2025
We appreciate the feedback, Yvonne. Hope to see you again soon.
5/5
GoogleExcellent service from friendly, helpful staff. Explained check-in system clearly. Felt very well-treated right from the initial contact until I closed my account (due to no longer needing the unit). Highly recommended.
Agent replied · 13 October 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleSami was super friendly and polite made the process super easy!
4/5
GoogleEasy to access and the service was excellent. He was really friendly and helpful throughout. Only shame is that the opening hours are quite limited compared to some other storage facilities.
Agent replied · 13 October 2026
Thanks Eleanor. We'll pass your kind words onto the team. Have a great day.
5/5
GoogleVery good, great staff, Max was very efficient
Agent replied · 16 April 2026
Thanks so much for the review Bruce. We are over the moon you had such a great experience with us.
5/5
GoogleSince late 2025 Big yellow has been a great help getting through compliance and ensuring I have the right size unit for my business. Im a new start up and they have made the process easy to use with late night access and at hand to help …
Agent replied · 16 April 2026
We are so happy to hear you are happy Simon. Thanks for sharing your experience.
5/5
GoogleReally kind to students, really big storage spaces, smart technology n easy to use
Agent replied · 13 October 2026
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleAmazing service from Lisa and Sammy. They really helped making everything less stressful during a very busy time.
Agent replied · 13 October 2026
Thank you so much Hamza. We’re genuinely grateful you have taken the time to leave such a positive comment.
4/5
GoogleUsed the storage units in Colchester several time, always very polite and professional and we would use them again. But one thing I will say is read the paperwork as we lost our deposit the first time due to not giving enough notice….
Agent replied · 16 April 2026
Hey Lisa, we appreciate the positive feedback. We'll share that with the team. See you soon.
5/5
GoogleExcellent service from Lisa, Sammy and Max Couldn’t have had more attention and care, thank you
Agent replied · 13 October 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
