Lovell Cockermouth reviews

★★★★★ 4/5

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Brought a house in 2014

Brought a house in 2014, sold it a few years later but the guys were brilliant during the sales and even put a window in a place that shouldn’t have had it but it wasn’t flagged to us on the design.There were some teething issues but their Maintenance guy - wish I could remember his name was amazing! Reminded me a little of Danny Devito!It’s a shame I’ve brought a house from a five star company now who are actually poor in comparison to Lovell! Would buy from Lovell again

Tech · 31 March 2021

★★★★★ 5/5

Trustpilot

I am thoroughly pleased with the team…

I am thoroughly pleased with the team at Lock Gardens, particularly Kathryn and Laura, for their exceptional work. Their friendly demeanor and willingness to address any minor concerns with utmost clarity have been most admirable. Their effort to ensure our satisfaction sets a high standard for excellent customer service.

Bibitha · 23 April 2024

★★★★★ 5/5

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Matt & Jo at Williams Park

Matt & Jo at Williams Park have been brilliant helping and advising my daughter. They make you feel very comfortable when wanting to view the showhome. They even bought my daughter a rose, balloon and cakes on her birthday when she was there making her choices!Matt made me a lovely cup of tea today when I was there waiting for the site manager.

Linda · 23 May 2023

★★★★★ 5/5

Trustpilot

Would highly recommend

As a first time buyer Ali Mclean was very helpful and made the process very straightforward. Any questions I had were answered or looked in to right away. Incentives were also very appealing and worth looking in to. Would definitely recommend to anyone looking to purchase their first property.

Sean · 15 April 2024

★★★★★ 1/5

Trustpilot

Reserved a new build in Fakenham in…

Reserved a new build in Fakenham in August and so far has been an awful experience, delayed from mid December until end of January and that is now looking highly unlikely, unfortunately Lovells fob you off with mis information week after week, the latest delay this week is the sink hasn’t arrived yet, this was ordered back in September apparently yet only chased up last week, 2 weeks ago we were emailed asking us to confirm the carpet choice, we paid in full months ago so clearly we’d already chose them, I’ve asked 2 times to confirm fibre to the home would be ready on completion to be told yes of course, the email I’ve received today from openreach as I went to them direct as I don’t trust anything Lovells tell me states fibre due to be installed feb 23rd. Unfortunately Lovells keep telling us they will get us in on the 28th January but we feel this is yet another lie and they know full well the house is way off track. If only they would just be straight up instead of thinking we will swallow any crap they tell us, speaking to the contractors on site and them telling us how far behind they are unfortunately shows Lovells up to be dishonest. Moving is stressful at the best of times but Lovells have made it 10 times worse, we are now likely to incur another months rent and storage cost.

Stephen · 19 January 2021

★★★★★ 5/5

Trustpilot

Jeff has been very caring

Jeff has been very caring, helpful & professional, guiding us throughout the house selection process. Thanks to Jeff's efforts, and the kind advice from Wendy. Let me add to mention that it's perfectly nice & heartwarming to meet Wendy, too. Congratulations to her new path with Lovell.We would surely look forward to going through the ongoing stages with your front & back office staff members, and hopefully, be equally pleasant.

Winnie · 27 August 2022

★★★★★ 5/5

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Caroline @ Blossom fields is a Huge Asset - Excellent Job!

Caroline @ Blossom fields has been extremely helpful, very polite, professional and friendly. Very informative and thorough prior to reservation and even more so throughout the reservation process. Caroline is a Huge Asset to Lovell Homes. This being our 4th New Build Property and 1st purchase with Lovell Homes, we are very much looking forward to moving in to our beautiful new home.

Claire · 30 April 2023

★★★★★ 5/5

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Lovell Homes, Stephenson Grange

As my partner and I are first time buyers the process was new to us. Lovell made the buying process easy. Special mention to Sales Assistant Joanne James who made the process easy and kept us well informed of any changes. We was able to customise our home without feeling pressured. We are happy with the service provided.

Amiee · 8 September 2023

★★★★★ 5/5

Trustpilot

Outstanding!

I have to say I never come across a more welcoming, helpful and professional sales assistant as Caroline Lewis has been with us, nothing has been too much trouble. From the first day we entered the show home office to the day we left a deposit she has been fantastic. Highly recommended and a great advocate for the Lovell Brand. Thank you

Tim · 9 May 2023

★★★★★ 5/5

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Very helpful

So far the staff have been very helpful and friendly giving us lots of time and plenty of information. Hopefully everything will continue to go well while the sale goes through.

Julie · 9 May 2026

★★★★★ 5/5

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Jordan Decorator Holt

Massive thank you to Jordan who has been extremely professional on both visits, friendly and nothing was too much trouble. Fantastic show house condition after his visit and he’s a credit to your company. Happy customer.

Jon · 29 October 2024

★★★★★ 1/5

Trustpilot

Abysmal finish quality

Avoid Lovell at all cost! I have bought their house about 9 months ago and found around 50 snags myself. Then was fed up with it and hired an external company to do snagging report and they found another 90 or so.These would include things like:- no ducting (!!!!) for extractor hood- patio doors wouldn't fully close- mould in the attic- most windows badly fitted and won't fully open- dead grass in front garden on arrival- badly fitted tiles by contracted tiler who is a joke, guy wouldn't even use a level tool or spacers- leak under bathCustomer care team might as well not exist. They won't respond to emails or refuse to fix most of the snags.Never buy a house with these guys!

Tomasz · 15 August 2020

★★★★★ 1/5

Trustpilot

At the beginning of the process of…

At the beginning of the process of purchasing our home, I had a very positive experience with Lovell. However, communication issues arose along the way regarding the incentive that was initially offered. While the issue was eventually resolved, I had to make multiple efforts to get someone from customer service to contact me and schedule the home demonstration.On the day of the demonstration, February 15th, just one day before our scheduled key handover, we discovered that the carpet and vinyl flooring had not yet been installed. This was a significant oversight, only brought to our attention during the demonstration. It appears there was a failure in internal communication that allowed this to happen.During the demonstration, we also identified several issues with the property:The glass in the door leading from the living room to the garden was cracked.The shower in the en-suite bathroom was loose, crooked, and installed with the opening on the wrong side, making entry and exit awkward as it faces the sink.The kitchen counter had visible damage, as did the door of one of the cabinets.I was particularly surprised that no inspection had been conducted prior to the demonstration. It is unclear why no one reviewed the property to ensure it was ready, or why the absence of flooring was not addressed earlier.Our completion date was February 16th, and we were offered the option of collecting the keys that evening. However, we were informed that we would not be able to move in until 2:00 PM on February 17th, as the flooring installation and house cleaning were still pending.Given these circumstances, I chose to collect the keys on February 17th. It was extremely disappointing and frustrating to have to delay accessing our new home because it was not fully prepared by the agreed completion date.The house was delivered in a very dirty state; it didn't even seem like it had been cleaned. After 10 months, we are still dealing with unresolved issues, even though we have already reported them to the builder.I even had the audacity to claim that the house was not delivered with the mentioned defects, even though, on the inspection day, all the issues were reported by the employee in a document and recorded in the system. You have no control over your own system, it’s shameful.

Leticia · 17 December 2024

★★★★★ 1/5

Trustpilot

Do not buy from Lovell homes!!!

Once you buy a house from them,forget about customer service after. Very rude and unprofessional staff!On the day we reserved the plot, no one showed a plan how the garden will look like. I have no words to express my disappointment. The garden can not be used at all as it has a slop which is around 2m and is extremely dangerous. They are saying that we have been informed on the day of reservation which is not true. The woman who sold us the house, Tracey was absolutely not interested of giving any information. She didn't even bother to show the plant. House architecture is really nice but quality is terrible. All our neighbours complain of issues too.Do not buy from Lovell!!!

Николета · 25 July 2020

★★★★★ 5/5

Trustpilot

Just wanted to thank Lisa

Just wanted to thank Lisa, Maris and Jordan for fitting in work needed in house and managing to fit in last minute cancellation to get work done quickly. Thanks very much all

Ian · 11 December 2025

★★★★★ 5/5

Trustpilot

Deb and Tracey were truly amazing in…

Deb and Tracey were truly amazing in Royal Victoria Court, kept us informed every step of the way. Making sure we have secured the correct plot for us. Can’t wait to move into my dream forever home now.

Jake · 8 September 2024

★★★★★ 5/5

Trustpilot

Wendy the sales representative was very…

Wendy the sales representative was very helpful and knowledgeable. Even though she was really busy with other customers she gave us the time and support we needed to make our decision.

Mr · 28 April 2026

★★★★★ 5/5

Trustpilot

Nothing short of brilliant

I bought my first home in Lockside, Walsall and I have to say I’ve been impressed from start to finish. Sales exec Chloe was fantastic and then Jack & Tom from site & customer care have been exceptional. There were some snagging issues when we moved in that have been sorted quickly and without fuss. I love my home and its just been made sweeter by the Lovell team.

Lorna · 28 June 2022

★★★★★ 1/5

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Highly unrecommended

The salespeople are great. However, the post- purchase customer service is horrible. I highly unrecommend.

Lola · 19 August 2026

★★★★★ 5/5

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Irene at the Paddocks

Irene at the Paddocks, Beverley is a lovely, friendly and knowledgeable sales representative.

Samantha · 12 May 2026

★★★★★ 5/5

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Dulcie was amazing

Dulcie was amazing, from start to finish she was very helpful and friendly with the purchase of our new build! She always replied to my questions and concerns promptly and always had the answer. Hand over was quick and simple and we even got some goodies for our new house!

Michael · 21 January 2024

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service. Really helpful sales staff explained the buying process clearly and gave thorough information about the property.

Ann · 21 July 2026

★★★★★ 5/5

Trustpilot

Lovely friendly people

Lovely friendly people, especially Teresa! She was in regular contact and remembered our circumstances and what was going on in our lives!! Highly recommend for a personal experience of buying a home.

Mel · 29 November 2024

★★★★★ 5/5

Trustpilot

Amazing Build Quality

My review is about the extremely high standard build quality of our new home, which is absolutely amazing, we are so happy here thank you so much Lovell, Oak Tree Grange.I have worked on various new build sites and have to say the standard that Lovell build too is outstanding I would absolutely recommend Lovell to anybody looking to purchase a gorgeous new build home 🏡 We couldn't be happier 😊 it's going to be the best Christmas 🎄 ever.The whole experience has been such a positive life change. Thanks again Stephanie

Stephanie · 27 November 2024