Lovell Cockermouth reviews

★★★★★ 1/5

Trustpilot

Very poor Customer Care following purchase

Bought a house on the Stephenson Grange development almost a year ago and still have many snagging issues outstanding. These were noted on the day we got our keys and have still not been fixed. Customer Care not bothered, although they do keep making appointments for Lovell operatives to resolve the issues, they do not turn up without explanation. Sales and the guys on site are great, but Lovell’s aftercare is shocking. Avoid.

Josh · 28 November 2022

★★★★★ 4/5

Trustpilot

Beautiful Home, After-care could be better

Very well built and beautiful homes with clever planning and design. Majority of homes have very decent gardens, are not overlooked and absolutely do not feel like a copy&paste new build you can see elsewhere.Aftercare is a bit chaotic but issues do tend to be small, although the small issues can grow with the time it takes aftercare to arrange anything.

Joe · 13 November 2023

★★★★★ 5/5

Trustpilot

Brilliant service

Brilliant service. Thank you Tom and Andrew. They were so helpful and went above and beyond.

Claire · 15 September 2025

★★★★★ 5/5

Trustpilot

I had a great experience with Lovell…

I had a great experience with Lovell Homes; the staff are helpful, dedicated, and friendly.

Susan · 1 October 2026

★★★★★ 5/5

Trustpilot

Really pleased with the workmanship…

Really pleased with the workmanship from Jordan the painter and decorator for the Eastern region. He worked really hard correcting our poorly plastered walls and paintwork in our hallway. Jordan is very thorough and has a high attention to detail. The quality of the finish has greatly improved. Thank you Jordan!

Ellie · 10 May 2024

★★★★★ 5/5

Trustpilot

Sorry to hear Matt is leaving.

Matt is a very polite & helpful person. Aways kept us up to date with our bungalow purchase at Stradbroke All Saints Green.If there was a problem Matt sort it as soon as possible. He will be truly missed on this site.

J · 2 October 2024

★★★★★ 4/5

Trustpilot

Home

The move into our new home went reasonably well considering we have not previously moved for some circa 30 years. The staff at Lovell have been extremely helpful thus far albeit there are still a number of issues to be resolved which is to be expected in a new build property. The sales lady Cathy was very professional and courteous on the day we took up residence and endeavoured to assist in ensuring that everything was perfect for us which we found very reassuring.

David · 1 September 2021

★★★★★ 1/5

Trustpilot

Avoid Lovell Homes

Myself and my partner recently completed on a Lovell home. It has been the worst decision we have made. Lovell have handed over a very poor quality home and as a company have zero customer care. From the start of our journey buying our home it has been dreadful. The sales team made it beyond stressful and now living in our home we have had no contact from the customer care team unless we chased them up. Not to mention the house was handed over absoutley filthy, a brand new house should be clean nearing spotless. Our house was the opposite. I would not recommend buying a Lovell home to anyone. Believe the negative reviews, we wished we had. The snags in our home are more than snags, the whole house is poorly plastered and decorated amongst other things. We are lost for words for how we have been treated. We have made a official complaint and are yet to hear back, clearly a unhappy customer isn't as important once money has been exchanged.*edit* Our additional details have been passed as requested. Our complaint was not taken seriously extremely poor response and refusal to accept responsibility or offer any sort of compensation regarding the many issues we experienced. In efforts to fix the house many appointments were made with various workmen from LOVELL resulting alot not turning up as planned or point blank refusing to do work. Everything is a fight with the company it is exhausting. We are still waiting for our "snags" from Nov 2020 to be completed. Not only do we stand by our review, our opinion if anything of this company is worse than before.

Miss · 12 August 2021

★★★★★ 5/5

Trustpilot

Outstanding

From the very beginning that we purchased the house in Hopton, everything went smoothly. Debbie from sales was very helpful whenever we have questions and always kept us updated with regards to the house. Matt the Site Manager here in Hopton was really a nice guy, he has been very helpful since we moved and gave us a first class service - Martyn

Martyn · 17 July 2023

★★★★★ 4/5

Trustpilot

Helpful and Professional

The guys who attended my New Build property for snagging issues were first class. I’d particularly like to mention Andy B, who was polite, clean and tidy and extremely helpful. Also Joanne at the office was very friendly and able to assist with rescheduling appointments at short notice.

Joseph · 21 January 2026

★★★★★ 5/5

Trustpilot

The Amazing Bella at Northgate!

I just wanted to say how wonderful Bella is at your Northgate site. My family and I visited last wkd to discuss a relocation to Morpeth from Yorkshire.

Rose · 23 February 2026

★★★★★ 5/5

Trustpilot

Telburn Way Purchase

Rosann has been wonderful and informative in our early exchanges of first reserving our plot and organising our first face to face meeting where we we able to discuss extras for our new home. Nothing was an issue and made the family feel welcomed and catered for with refreshments and her secret stash of buscuits. So far exactly what we would hope for from the builder and looking forward to seeing how our house build progresses

BWard · 6 March 2022

★★★★★ 5/5

Trustpilot

Excellent service

Our first visit to Lovell home site at Royal Victoria Court was so welcoming even though we were not fully ready for the purchase. The sales team at our return visit did all within their capability to make sure we were catered for, explained the process, answered our many questions and friendly to our little ones.They are excellent at what they do.Thanks guys.

Daniel · 27 June 2023

★★★★★ 5/5

Trustpilot

Amanda was really welcoming with us and…

Amanda was really welcoming with us and had an approachable and friendly attitude throughout the whole process. We lost our dream plot originally and then we were contacted as soon as it became available again which is excellent customer service. Would highly recommend Lovell after dealing with Amanda. People are often quick to complain about bad service but equally it should be recognised when a great service is received so thanks for making this a painless experience.

Ben · 1 December 2021

★★★★★ 4/5

Trustpilot

Brought a house in 2014

Brought a house in 2014, sold it a few years later but the guys were brilliant during the sales and even put a window in a place that shouldn’t have had it but it wasn’t flagged to us on the design.There were some teething issues but their Maintenance guy - wish I could remember his name was amazing! Reminded me a little of Danny Devito!It’s a shame I’ve brought a house from a five star company now who are actually poor in comparison to Lovell! Would buy from Lovell again

Tech · 31 March 2021

★★★★★ 5/5

Trustpilot

I am thoroughly pleased with the team…

I am thoroughly pleased with the team at Lock Gardens, particularly Kathryn and Laura, for their exceptional work. Their friendly demeanor and willingness to address any minor concerns with utmost clarity have been most admirable. Their effort to ensure our satisfaction sets a high standard for excellent customer service.

Bibitha · 23 April 2024

★★★★★ 5/5

Trustpilot

Matt & Jo at Williams Park

Matt & Jo at Williams Park have been brilliant helping and advising my daughter. They make you feel very comfortable when wanting to view the showhome. They even bought my daughter a rose, balloon and cakes on her birthday when she was there making her choices!Matt made me a lovely cup of tea today when I was there waiting for the site manager.

Linda · 23 May 2023

★★★★★ 5/5

Trustpilot

Would highly recommend

As a first time buyer Ali Mclean was very helpful and made the process very straightforward. Any questions I had were answered or looked in to right away. Incentives were also very appealing and worth looking in to. Would definitely recommend to anyone looking to purchase their first property.

Sean · 15 April 2024

★★★★★ 1/5

Trustpilot

Reserved a new build in Fakenham in…

Reserved a new build in Fakenham in August and so far has been an awful experience, delayed from mid December until end of January and that is now looking highly unlikely, unfortunately Lovells fob you off with mis information week after week, the latest delay this week is the sink hasn’t arrived yet, this was ordered back in September apparently yet only chased up last week, 2 weeks ago we were emailed asking us to confirm the carpet choice, we paid in full months ago so clearly we’d already chose them, I’ve asked 2 times to confirm fibre to the home would be ready on completion to be told yes of course, the email I’ve received today from openreach as I went to them direct as I don’t trust anything Lovells tell me states fibre due to be installed feb 23rd. Unfortunately Lovells keep telling us they will get us in on the 28th January but we feel this is yet another lie and they know full well the house is way off track. If only they would just be straight up instead of thinking we will swallow any crap they tell us, speaking to the contractors on site and them telling us how far behind they are unfortunately shows Lovells up to be dishonest. Moving is stressful at the best of times but Lovells have made it 10 times worse, we are now likely to incur another months rent and storage cost.

Stephen · 19 January 2021

★★★★★ 5/5

Trustpilot

Jeff has been very caring

Jeff has been very caring, helpful & professional, guiding us throughout the house selection process. Thanks to Jeff's efforts, and the kind advice from Wendy. Let me add to mention that it's perfectly nice & heartwarming to meet Wendy, too. Congratulations to her new path with Lovell.We would surely look forward to going through the ongoing stages with your front & back office staff members, and hopefully, be equally pleasant.

Winnie · 27 August 2022

★★★★★ 5/5

Trustpilot

Caroline @ Blossom fields is a Huge Asset - Excellent Job!

Caroline @ Blossom fields has been extremely helpful, very polite, professional and friendly. Very informative and thorough prior to reservation and even more so throughout the reservation process. Caroline is a Huge Asset to Lovell Homes. This being our 4th New Build Property and 1st purchase with Lovell Homes, we are very much looking forward to moving in to our beautiful new home.

Claire · 30 April 2023

★★★★★ 5/5

Trustpilot

Lovell Homes, Stephenson Grange

As my partner and I are first time buyers the process was new to us. Lovell made the buying process easy. Special mention to Sales Assistant Joanne James who made the process easy and kept us well informed of any changes. We was able to customise our home without feeling pressured. We are happy with the service provided.

Amiee · 8 September 2023

★★★★★ 5/5

Trustpilot

Outstanding!

I have to say I never come across a more welcoming, helpful and professional sales assistant as Caroline Lewis has been with us, nothing has been too much trouble. From the first day we entered the show home office to the day we left a deposit she has been fantastic. Highly recommended and a great advocate for the Lovell Brand. Thank you

Tim · 9 May 2023

★★★★★ 5/5

Trustpilot

Very helpful

So far the staff have been very helpful and friendly giving us lots of time and plenty of information. Hopefully everything will continue to go well while the sale goes through.

Julie · 9 May 2026