Trusted Agent profile · Cockermouth
★★★★★
910 reviews across 2 platforms
Low Road, Cockermouth, CA13 0HY
Lovell's office in Cockermouth, at Low Road, is rated 4.1 out of 5 across 910 reviews on two platforms, including 18 Google reviews rated 4.0.
Every review we hold for the Cockermouth office, from every platform, shown as written. First names only.
4/5
TrustpilotI thanks to Sandy from customer care…
I thanks to Sandy from customer care ! I had quite few problems in my house and she help me out and resolved it !
Dear Mohammed, thank you for taking the time to leave such a positive review of our team. I'll make sure they see it also. Have a wonderful day and if you need anything further you know where to find us. Many thanks, Lovell Midlands
5/5
TrustpilotFrom the start of the new home journey…- Sandcastles
From the start of the new home journey we have experienced such great support from the sales team and the customer experience team. The purchase process, while having a few hiccups, was handled smoothly. The handover was great. Snagging issues are being addressed quickly. A big shout out for Debra, nothing was ever too much for her and she really made the difference since we have moved in and assisted in making our journey as smooth as possible.
Stephen, thank you for this review, we are delighted to receive this positive feedback relating the service you have received from both our sales and customer experience. We strive to ensure all our customers have the smoothest move into their new homes, especially as we recognise a move later in life can be both a huge decision and personally challenging for so many individual reasons. Your special thank you to Debs has been recognised and we hope that you live happily in your new home on Sandcastles for many years to come. Many thanks, Later Living by Lovell
5/5
TrustpilotVery Helpful and Supportive
We have been interested in the All Saints Green development and Amanda has been excellent throughout the process giving us help and support to get to the point of choosing our preferred house and plot. This professionalism gives us confidence in Lovell as a Company and is reassuring as we move through this big time in our lives!
Thank you for your wonderful review Paul.We will pass on your comments directly to Amanda, and look forward to continuing on your Lovell Home journey with you.The Lovell Team
5/5
TrustpilotGood customer service and took time to…
Good customer service and took time to explain all steps
Thank you for leaving a lovely 5* review of your experience with Simone at Hamilton Wharf. It's wonderful to read your positive comments, and we have passed your feedback on directly to Simone, and we know she will be thrilled to read your kind words. Thank you again for taking the time to share your experience. The Lovell Team.
5/5
TrustpilotMatt and Jo at Williams Park have been great
Matt and Jo at Williams Park have been great and so helpful throughout the purchase of buying our first home. They both explained the process clearly, made time for our questions and were supportive and cared throughout. Thank you so much Matt and Jo.
Thank you Rebecca for taking the time to leave a 5* review of your experience buying a new Lovell Home at William's Park in Wymondham.We have passed your comments on directly to Jo & Matt, who we know will be really happy to read them.Thanks again Rebecca, we hope that you have a lot of happiness in your new home in 2024.The Lovell Team
5/5
TrustpilotDid a great job on fixing a creaky…
Did a great job on fixing a creaky bedroom floor. The guys used their skill and experience to sort a problem which had turned out to be quite a big job. Neat and tidy and great finished result, looks like new. Many thanks to Maris, Rob and the decorator Jordan, all a pleasure to have around.
5/5
TrustpilotVery professional communication and…
Very professional communication and great service.
Thank you very much for your 5 star review. We are so happy to hear that our communication and service met your expectations. We wish you all the best in your brand-new Lovell home.
5/5
TrustpilotNot had any dealings with Lovell before…
Not had any dealings with Lovell before but really impressed so far. There hasn't been any of their employees who haven't gone that extra mile. Really impressed with the extras that you can add to make it your own. They seem very organised and notable how much information they give you upfront so no surprises. Come across as open and informative. Mainly we have been dealing with Dulcie who we rate very highly. She has been so helpful and patient in helping us making the property our own.
Thank you Enya for leaving a lovely 5* review of your experience with Lovell Homes at Park View in Holt. It's wonderful to read your comments about Dulcie, and we have passed them on directly to her, we know she will be very happy to read them.Thank you again Enya, we hope that you will be very happy in your new Lovell home!The Lovell Team.
5/5
TrustpilotGreat service from Andrew
Great service from Andrew the home maintenance man after waiting 9+ months waiting for our extractor fan to be connected and numerous visits from other Orbit homes and Lovell contractors and managers taking photos and making promises which never materialised then along came Andrew took one look at the problem went to screwfix got the parts and connected it all up in under 90 mins total he is a credit to Lovells.
Thank you Rosemary for taking the time to leave such a lovely 5* review for the service which you have received from Andrew in our customer care team in East Anglia, and the work which was carried out on your home by him. We are sorry that previous to Andrews visit, you didn't feel you had received the same level of customer service.We are so pleased to read all of your comments on the service which you received from Andrew and the quality of work carried out & we have passed your comments on directly to Andrew and to our customer care team in the region, who we know will be really happy to read them. Thank you again Rosemary.The Lovell Team
5/5
TrustpilotJacqueline at Central Square
We had such a positive experience with Jacqueline at Central Square that we felt it was important to share. From our very first enquiry about reserving a property, she was incredibly helpful, welcoming, and informative. When we returned the following week to proceed with our reservation, her support remained just as consistent and reassuring.
5/5
TrustpilotFantastic service well built house, been moved in for months now
We are absolutely thrilled with our new home at Oakwood Edge, built by Lovell. The build quality is fantastic, especially compared to our previous home with Taylor Wimpy. The layout is much more generous, giving us plenty of space to live comfortably. Our garden is massive, and the kids absolutely love it.The service we received when moving in was exceptional. Any minor issues we've had have been fixed almost immediately. We seriously can’t recommend this builder enough. The views and walks around here are lovely, and you'd be doing yourself an injustice if you judged the area based on the bottom of Mayfield. At the top, it's a completely different world, quiet, serene countryside right on your doorstep. The views are well worth a short walk to see. If you're considering a new home, Lovell at Oakwood Edge Mayfield should be at the top of your list as the development isn’t too big, it’s got the potential to be a fantastic self contained community if everyone who moves in makes an effort.
Thank you for your 5 Star Review - we will be sure to pass your kind comments onto the Oakwood Edge Sales and Site Team!We wish you every happiness in your new home.Thank you again,Lovell Homes.
1/5
TrustpilotDon’t buy from Lovell
We have been in our Lovell home around 8 months now and we have had endless issues and snags which haven’t been fully resolved, the majority of which is purely down to shoddy workmanship and carelessness.The customer service following completion are absolutely shocking and continually fob you off with excuses to delay completing work, which will likely never be completed. Before you complete they all promise how good the aftercare is and that no issues is too big or small and everything will be addressed promptly. Don’t believe it!They even tried to blackmail me into giving a positive NHBC review when work needed completing I was told it would be done when I have given the positive review. Shocking.Lovell admitted fault around 4 months ago to a flooding garden as a land drain pipe had been damaged during the building process by the careless people they have working for them. Nothing has been sorted regarding the serious issue which floods the foundations of the house when we get any rain.I cannot stress enough that people need to stay away from this shambles of a housing developer.
Dear Stuart, We’re aware of the concerns raised and are in direct contact with you to address these issues promptly. Our team is committed to ensuring customer satisfaction and addressing all feedback.
5/5
TrustpilotHeidi and Wendy at the Hunstanton site…
Heidi and Wendy at the Hunstanton site were first class and always contactable if we needed them. The whole procedure was explained and was very easy from start to finish.
5/5
TrustpilotWe are I the process of buying a new…
We are I the process of buying a new Lovell home. The sales executive supporting us is Luke King. The experience thus far has been a real pleasure. Luke is professional and personable.We are very pleased with Luke's support and the house itself is beautiful.
Hi Colin, Thank you for your lovely feedback regarding your experience with ourselves. I will make sure to pass your kind comments onto Luke. We look forward to welcoming you into your new home! Thank you again, Lovell Homes.
1/5
TrustpilotThey really are S***s
They really are S***s. I would strongly advise you NOT to buy a Lovell home. They are full of how they will do this and the other to help but when it comes down to it they dont care. Problem with the drains. Tough. Bad smell from the drains in the house. I was told I am not cleaning the shower and sink properly. Also you need to leave the shower door open and the bathroom window and the fan on. Problem with flooding in the garden - no chance you have had garden work done so not our problem even though it is due to cutting corners on the build. A large part of the site have problems with the drains - We must all need lessons in cleaning. A large part of the site have problems with the gardens flooding - tough. A most dishonest builders promising allsorts to rectify problems and then sticking 2 fingers up at you when you ask. KEEP AWAY FROM LovellAfter posting this Lovel asked for contact details so they could get in touch. Nothing about 3 weeks now how long does it take to pick up the phone.We have a problem in the cul de sac and customer service will not discuss it they are being really stand offish. So thought I try someone who could help resolve the issue and sent an email to the Managing Director of the North West, waited surely he would be able to discuss the issue and make a decision or give me someone to talk to who could. Ah, no. So wrote another email to him same again weeks now and nothing no contact at all. Why am I surprised. They are sweetness and light until you have done your NHBC questionaire and then stuff you. I have not changed my opinion they really are S***s
We sincerely apologise that you feel our levels of customer service have fallen below our usual very high standards in relation to your home. A member of our team will be in touch to request further details which will then be escalated and investigated appropriately, and a suitable response provided as soon as possible.
3/5
TrustpilotGot a flat that was okay- with some issues
Got a flat that was okay. The development has small roads. A few months settling the fire alarm would trip by its self. There was a leak in my ensuite. The ground floor had damp which is still being fixed as we speak. Transition to the management company was poor. There will be some issues if you get a lovell home. however they are livable.
Thank you for your review. We’re sorry to hear that you felt disappointed through your buying process and the issues you have raised. Our Customer Care team has confirmed you have no outstanding issues and that they have all been resolved. However, we are sorry that you’ve been left feeling this way. If you want to discuss further, please email customer.service@lovell.co.uk. Thank you again for your review, Lovell Homes.
5/5
TrustpilotIf you see the home you like go for it lovely development
Sales adviser David was very good on keeping me posted on progress, I was very happy with the outcome of securing the plot I wanted, I’m now looking forward to doing my choices and then finally moving into my new home, the whole experience so far has been very straightforward.
Hello Gina,Thank you for your review, we are happy that David able to help and support you through this process. We will ensure to pass on your comment to David and the team.Kindest RegardsLovell Homes
5/5
TrustpilotFirst time buying
I have been looking for my first home and from my initial appointment with Luke King i only have positive things to say. Luke was very informative and made for a great initial experience!
Hi Sam, Thank you for your 5 Star Review, we will be sure to pass your kind comments onto Luke and we look forward to welcoming you into your first home! Kind Regards, Lovell Homes
5/5
TrustpilotSimone has been very welcoming
Simone has been very welcoming, helpful and customer centric From the first call I made to make enquiry till now.She took us on a very smooth and easy journey. The 2 other ladies too were really very nice and friendly.
Thank you for taking the time to leave your review. We are so pleased you have had a positive start to your home buying journey. I have passed your comments to the team and they are delighted. Lovell Homes Team
5/5
TrustpilotLovells have been great throughout the…
Lovells have been great throughout the purchase and since we moved in. Initially Mandy helped us no end, especially with getting the conveyancers everything they needed. Since we have moved in Matt had been brilliant, double checking we are OK. We have only had one problem when the hot water had a blip, but one phone call and Lovells had organised for a engineer to be round within a couple of hours and everything was sorted within a couple of hours. We couldn't be happier and are so glad we have moved here.
Thank you Nat for leaving a lovely 5* review of your experience with Lovell Homes at All Saints Green in Stradbroke.It's wonderful to read your comments about our team, and we have passed them on directly to Mandy and Matt as well as our customer care team, who we know will be very happy to read them.Thank you again Nat, we hope that you will be very happy in your new Lovell home!The Lovell Team.
5/5
TrustpilotMy experience with Lovell Homes
My experience was excellent with Lovell's right from the start. The sales executive Dulcie Bayley was helpful throughout and kept in regular contact with me, updating me on progress. I love my new home and would highly recommend Lovell Homes
Thank you Edward for taking the time to leave a 5* review of your experience buying a new Lovell Home at St Edmunds Park in Acle. It's so great to hear that you love your new home!We have passed your comments on directly to Dulcie, who we know will be really happy to read them.Thanks again Edward, we hope that you have a lot of happiness in your new home in 2024.The Lovell Team
5/5
TrustpilotFantastic service - Jordan and Rob
Fantastic service from Jordan and Rob on the Crown Meadow Estate at St Faiths. After having a leak upstairs which resulted in part of the living room ceiling being cut out they did a fantastic job replacing and repainting. Looks as good as new. Kept us fully informed of what they were doing and very respectful to the property. Fantastic service by both them and Lovells in helping us to resolve the problem.
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Jordan and Rob.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Jordan & Rob and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
5/5
TrustpilotMe and my wife have recently purchased…
Me and my wife have recently purchased a property with Lovells in Rugeley. The experience has been absolutely brilliant, the support from Chloe from start to finish we couldn’t complain. Couldn’t recommend enough!
1/5
TrustpilotMake sure you get your new home inspected
The customer service at Lovell East is severely lacking. When I bought my home, I was told during the home demonstration that Lovell will come to fix the inevitable cracking that would occur in the home, but they will only do it once and so I was recommended to wait two years. Two years later I requested and was denied as I was two months out of warranty. I escalated this to the Customer Service Manager Martin Gibson who ignored my correspondence. In a more serious matter, recently part of the dry verge of my roof blew off (the siding against the roof) which has left my roof exposed. Upon inspection, it's clear that none of the corners of the dry verge were ever bolted into place, meaning the rest could blow off at any moment. Despite this being a fault caused by Lovell Homes they have refused to send anyone to investigate or make the problem right. This time I CC'd Martin Gibson who again had nothing to say. Customer service apparently escalated this to the Operations Manager a week ago and I'm yet to hear back. Colour me surprised.Please learn from my experience and hire someone to do a proper inspection of your house when you buy it as even if a problem occurs at the fault of Lovell they will not rectify any problems which only become apparent after the two-year warranty expires.
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