Every review we hold for the Cockermouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJane was absolutely amazing in helping…
Jane was absolutely amazing in helping us buy our first home. She kept us updated throughout the whole process and answered any of our questions quickly via phone and email.
Amardeep · 9 March 2024
Agent replied · 11 June 2024
Dear Amardeep, thank you for taking the time to leave a review about our team at Lockside. Also, huge congratulations on the purchase of your first home, such an exciting time for you. It's always wonderful to hear how our experienced sales team are helping customers on their home buying journey and I'm sure Jane will very much appreciate your words also. I will make sure they see it. Have a lovely day, Many thanks, Lovell Homes
★★★★★ 5/5
TrustpilotEarly stages of house buying but so far very good
So far, my experience with Lovell has been excellent!
Anthony · 28 May 2026
Agent replied · 5 June 2026
Hi Anthony, thank you for such a lovely review. Your comments will be passed on to Jayne and Vicki and we looking forward to welcoming you into your new home. Thank you, Lovell Homes.
★★★★★ 2/5
TrustpilotNice flat, very poorly build
I bought a flat from Lovell in 2019. Since then it's been a catalogue of errors where they cut corners, did things wrong or badly, and generally slacked off. The flat hasn't fallen down and it's a nice flat but the balcony doors shatter randomly, the radiators were installed backwards, the lift doesn't work very often, the heating network was installed wrong, the fire doors have already failed their test, the secure bike store can be opened with a screwdriver (which burglars do about once every other month). The list of errors goes on. Luckily Lovell are really easy to get hold of and always rectify the issues they left behind... (this last bit is a total lie. They've removed themselves so far away from the development that contacting them is impossible)
James · 16 January 2024
Agent replied · 11 June 2024
Mr Bunting, Thank you for providing this feedback and we are sorry to hear about the issues you are having. This has been passed on to the Customer Service team to respond, however if you would like to speak to them direct please call 020 8731 3800. The Lovell Team.
★★★★★ 5/5
TrustpilotWild Walk
Claire & Sofia really went above & beyond on explaining everything about the house we were proposing to buy. They definitely have excellent product knowledge of both the estate & localityWould definitely recommend Wild Walk & the two sales executives in the showhomeTrish & Paul
Trish · 23 January 2023
Agent replied · 11 June 2024
Hi,Thank you for leaving us this lovely 5-star review. Our sales team are always pleased to receive good feedback, as they aim to support your home buying journey.We will pass your comments on directly to the team.Many Thanks,Lovell Homes Team
★★★★★ 5/5
TrustpilotFirst Time Buyers
David and the team at Wildwalk have been friendly and informative, guiding us through the purchase of our first house - and having now been for our home demo, we are very impressed and we can’t wait to move in!
Lottie · 9 June 2023
Agent replied · 11 June 2024
Hello Lottie,Thank you for your review, we are glad David was able to help you through this process of buying your first home. We will ensure to pass on your comments to David and the team.Kindest RegardsLovell Homes
★★★★★ 5/5
TrustpilotMaris came and checked fascia staining…
Maris came and checked fascia staining , then cleaned off! Very helpful! Thanks
Ian · 16 April 2026
Agent replied · 5 June 2026
Thank you Ian for taking the time to leave a 5* review for the service which you have received from our customer care team in East Anglia, and the work which was carried out on your home by Maris.
We have passed your comments on directly to Maris, who we know will be really happy to read them, and to our customer care team in the region for review.
Thank you again Ian.
★★★★★ 2/5
TrustpilotCheck before you buy , you could be sorry .
There is a problem with privacy in the gardens of some properties and unfortunately Lovell are not interested once you have paid for the house . So beware and check carefully , don't buy a house that has open ground behind or to the side , you could end up with a huge problem as I have
Margaret · 13 May 2024
★★★★★ 4/5
TrustpilotShawbrook Site Reservation
Amanda has been very welcoming and attentive during our purchase, arranging for us to view a comparable property so we could resolve some queries we had. So far so good all is going smoothly, though there is still some way to go.
Peter · 28 March 2023
Agent replied · 11 June 2024
Thank you for your review, we are glad that Amanda has been able to help and support you in buying your new home. We will pass on your comments to her.Kind RegardsLovell Homes
★★★★★ 1/5
TrustpilotAvoid Lovell, total cowboys
Why are people still buying from these lying fools when there are so many bad reviews? I've witnessed my daughters frustration with them for 2 years and now I see their actions affect her health, I'm speaking out. They are all promises and sweetness and light till they have your money then they couldn't give half a damn. Latest example in a long line of feck ups at their below standard house is the front door. Every home needs a well fitted front door that keeps the weather out right? Not if it's a Lovell house apparently. Joiner comes out, deems the door not fit for purpose, a couple of hours later a message arrives. Our joiner finds your door fit for purpose. So the joiner is a liar or these charlatans are. I know who I believe. They simply don't know how to provide decent after sales care. This industry needs more robust regulation. Till it comes please consider another builder. Unless you have many front door problems you're dealing with today you'll know the address so get it sorted. I'll repeat this on every site I find until there is proper resolution. Life is hard enough for everyone at the moment, stop adding to the stress Lovell.
Isobelle · 16 August 2022
★★★★★ 5/5
TrustpilotBriarswood
The buying process has been very smooth so far, Mandy has been helpful and professional, answering all questions and queries.
Ann · 5 August 2024
Agent replied · 24 August 2024
Thank you Ann for leaving a lovely 5* review of your experience with Lovell Homes at Briarswood in Harleston. It's wonderful to read your comments about Mandy, and we have passed them on directly to her, we know she will be very happy to read them.Thank you again Ann, we hope that you will be very happy in your new Lovell home!The Lovell Team.
★★★★★ 5/5
TrustpilotThank you to Lovell Homes at Williams…
Thank you to Lovell Homes at Williams Park... particularly Ellie and Jo for amazing service... looking forward to my new home in Sept...
Phillip · 10 June 2024
Agent replied · 13 June 2024
Thank you Phillip for leaving a lovely 5* review of your experience with Lovell Homes at William's Park in Wymondham.It's wonderful to read your comments about our sales team, and we have passed them on directly to Ellie & Jo, who we know will be very happy to read them.Thank you again Phillip, we hope that you will be very happy in your new Lovell home!The Lovell Team.
★★★★★ 1/5
TrustpilotDelay in repairs
Hyacinth and Craig at Lovell have been very supportive. In a way where they have made my moving in joyous. Unfortunately after moving in i have had sone issues with a leak from a radiator which Lovell plumbers have failed to fix even after so much emails and phone calls. Also the bathroom radiator had all of a sudden fallen off the wall. Appreciate they came out and made it safe however lovell refused to replace the radiator and blamed me for it. Iv been left with 3 cold radiators in in this very cold weather. After a great start, i am disappointed with lovell customer service and repair team.
Ms · 5 December 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. We are sorry to hear of your disappointment regarding your aftercare experience, please be assured that one of our team members will be in touch with you today.
★★★★★ 5/5
TrustpilotHyacinth from the junction in oldbury…
Hyacinth from the junction in oldbury has been fantastic. Such a lovely lady with such patience. I am currently still in the process of purchasing my house but all I can say is the service I have received to day has been incredible. Right from the reservation and everything in between I don’t have any doubt that by the time I legally complete she will deliver. Thank you hyacinth
Sandy · 11 July 2024
Agent replied · 24 August 2024
Good morning Sandy, what a wonderful way for us to start our Friday. Thank you for taking the time to write such a positive review about Hyacinth, we agree with everything you have said, she is an asset to the team and we're very lucky to have her experience at The Junction. I'll make sure she sees your review today. Have a great weekend, and if you need us you know where we are. Many thanks, Lovell Midlands.
★★★★★ 5/5
TrustpilotI have a fantastic experience
I have a fantastic experience. The sales lady- Tanya Phelps was very efficient, clear, helpful and supportive. She exceeded my expectations!
Mary · 7 July 2024
Agent replied · 24 August 2024
Thank you for your 5 star review Mary. I have passed your feedback onto Tanya who will be thrilled to read them. We are so pleased you are happy with the service from Tanya and we wish you all the best in your brand-new Lovell home.
★★★★★ 5/5
TrustpilotGreat service from Matt and Jo!
Matt and Jo at William's Park were great at keeping us informed on the progress of our house and since moving in have been helpful with any queries we've had. ☺️
Ellen · 16 December 2023
Agent replied · 11 June 2024
Thank you Ellen for leaving a 5* review of your experience purchasing a new home at William's Park in Wymondham.We have passed your comments on directly to Jo and Matt, who we know will be really happy to receive them.Thanks again Ellen and we hope that you have a lovely festive season in your new Lovell Home!The Lovell Team
★★★★★ 5/5
TrustpilotExpert and professional
A really smooth and professional experience with Lovell Homes. Ali in particular supported throughout the process with her expertise and ensured the entire process was seamless.
Mr · 15 December 2025
Agent replied · 25 December 2025
Mr Sayed, Thank you for your positive review and the lovely feedback about Ali which we will pass on. We look forward to welcoming you to your new home very soon. Regards Lovell Homes
★★★★★ 5/5
TrustpilotWhat a fabulous experience
What a fabulous experience from our initial enquiry to our reservation appointment Joanne and Ellie have been welcoming, efficient and have given us time and attention when making our big decision to move. Joanne gave us a clear and detailed explanation of the reservation paperwork and has been quick and efficient detailing our flooring choices, the wardrobe choice and ordering blinds. An excellent service from these lovely ladies.
Anita · 15 July 2024
Agent replied · 24 August 2024
Thank you Anita for leaving a lovely 5* review of your experience with Lovell Homes at William's Park in Wymondham. It's wonderful to read your comments about our team, and we have passed them on directly to Joanne and Ellie, who we know will be very happy to read them.Thank you again Anita, we hope that you will be very happy with your new Lovell home! The Lovell Team.
★★★★★ 5/5
TrustpilotA top team.
Lovell Homes customer services continue to deliver an exceptional service. Our most recent contact with them was following a snagging report. The promptness of their responding to the report was outstanding. The allocation of contractors and in house operatives to address the reports contents was very swift. In truth within hours. This level of customer commitment we have enjoyed since moving in some 8 months ago. A first class, customer focused top team.
Barry · 13 April 2024
Agent replied · 11 June 2024
Thank you Barry for leaving a lovely 5* review of your experience buying a new Lovell Home at William's Park in Wymondham.It's wonderful to read your comments about our customer care team, and we have passed them on directly to them. We know that they will be very happy to read them.Thank you again Barry, we hope that you will continue to be very happy in your new home!The Lovell Team.
★★★★★ 5/5
TrustpilotFirst time have used Lovell Company.
First time have used Lovell Company.Amanda was very friendly, very helpful also very knowledgeable,took her time and didn’t rush us.
Mr · 8 July 2024
Agent replied · 24 August 2024
Thank you Mr & Mrs Norman for leaving a lovely 5* review of your experience with Lovell Homes at Briarswood in Harleston.It's wonderful to read your comments about our team, and we have passed them on directly to Amanda, who we know will be very happy to read them. Thank you again Mr & Mrs Norman, we hope that you will be very happy in your new Lovell home! The Lovell Team.
★★★★★ 5/5
TrustpilotThank you to Tom!
Thank you to Tom from customer care for sorting the issues we had with our inside doors and kitchen drawer!
Ashley · 5 July 2024
Agent replied · 24 August 2024
Thank you Ashley for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Tom. We are so pleased to read your comments on the service which you received from Tom and the quality of work carried out. We have passed your comments on directly to him and to our customer care team in the region, who we know will be really happy to read them. Thank you again Ashley, we hope that you are very happy in your new Lovell home. The Lovell Team
★★★★★ 5/5
TrustpilotMichelle at Glow Garren was a pleasure…
Michelle at Glow Garren was a pleasure to work with. Very knowledgable. Any question I had was answered swiftly. Many thanks
A · 17 June 2024
Agent replied · 24 August 2024
Thank you for your 5 Star Review - we will be sure to pass your kind comments onto Michelle!We look forward to welcoming you into your new home.Thank you for choosing a Lovell Home.The Lovell Homes Team.
★★★★★ 1/5
TrustpilotSHOCKING AFTERCARE !
SHOCKING AFTERCARE !Don’t buy a house from lovell I bought my house and have lived in it over a year and only a matter of days ago they have turned up (not for the first time May I add) and started digging up my front garden ! They have breached the terms in the contract they wrote that stated once I was in the house I would get “reasonable written notice if they need to come on to my property” you ring customer service and they are SHOCKING always about to “go into a meeting” cause they have nothing to say then never call you back ! Avoid if you can they try get all the reviews int eh early buying stage so they are high stars if you look at the reviews from people in houses they all low stars !
Zara · 30 October 2023
Agent replied · 11 June 2024
Hello Zara,We are sorry to hear about this issue, we have passed this on to our Customer Service team. Someone will be in touch today to discuss this further.Kindest RegardsLovell Homes
★★★★★ 5/5
TrustpilotAmazing experience!
Timely updates to property owners and good selections of developments for homeowners and investors. Fuss free and transparent home purchase process. Highly recommended!
Peggy · 5 January 2026
Agent replied · 25 January 2026
Thank you for such a great review Peggy, we look forward to welcoming you to the community at Southmere soon! Regards, Lovell and Peabody
★★★★★ 5/5
Trustpilot"WE MADE THE RIGHT CHOICE"
We are so pleased that we chose Lovell Homes. From the moment we first walked into the Sales Office, we were made to feel welcome. The quality of the construction of our bungalow is of the highest standard. Their aftercare is second to none and we would, therefore, have no hesitation in recommending them. We are grateful for all who have been involved, they should be proud of what they do!
Ronald · 8 May 2024
Agent replied · 11 June 2024
Thank you Ronald for leaving a lovely 5* review of your experience with Lovell Homes at Bowlers Green in Hopton on Sea.It's wonderful to read your comments about the entire Lovell team, from Debbie in the sales office through to the customer care team. We have passed them on directly to everybody involved in building your new home, and we know they will all be very happy to read them.Thank you again Ronald, it's fantastic to hear how happy you are in your new Lovell home!The Lovell Team.
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