Trusted Agent profile · Clevedon
★★★★★
2,266 reviews across 2 platforms
5 The Triangle, Clevedon, BS21 6NB, BS21 6NB
Part of Reeds Rains CEMB, see every office.
Reeds Rains's office in Clevedon, at 5 The Triangle, is rated 3.8 out of 5 across 2,266 reviews on two platforms, including 238 Google reviews rated 4.8.
Every review we hold for the Clevedon office, from every platform, shown as written. First names only.
5/5
TrustpilotReed Raines Rhyl.
Reed Raines Rhyl.I have used RR twice now to buy and sell, the service received was first class, nothing was too much trouble for any of the staff, most of my dealing where with Derry and Tom, I found them to be great and really appreciated their help, if I called and they were out all the other staff responded fantastically. I would recommend there services to anyone who is buying selling or letting, thanks guysNJ
5/5
TrustpilotHaving not sold a house in many years I…
Having not sold a house in many years I wasn't too sure of the process. Glenn and Emily at the Stanley branch of Reeds Rains guided me through it with patience and an understanding of the reasons for the reluctant sale, making that process a great deal easier to get through, keeping me constantly up to date with progress.
5/5
TrustpilotReeds Rains Letting Service…
We used Reeds Rains to let out our property. We currently do not live in the UK so everything was managed over the phone and via email. The team was always available to respond to calls and all correspondence via email was extremely efficient. We received a great service, highly recommend and know we have peace of mind that such a good team is in place managing our property long term 🙏👍👍👍
1/5
TrustpilotVERY POOR SERVICE!
VERY POOR SERVICE!One star too many !I rented a property from Reeds Reins and although the branch couldn’t have been more accommodating and helpful there were lies from the beginning. I was not informed about the full condition of the property when moving in and soon experienced severe problems for my health (damp which is a risk for someone who is asthmatic). When I contacted the branch in relation to the damp issue they pretended not to know. The damp was that severe that whenever there was rain the basement would flood and due to the lack of insulation in the property it was colder in the property than outside the property in the middle of winter. Even though the landlord was ultimately to blame for the repair works the company didn’t chase him and should have put him on the rogue landlord list as he was out to make a quick buck and was HIGHLY unprofessional to the point of just turning up one night at nearly 10pm hammering the door like a thug as he brought round a ‘Christmas present’ and suddenly started getting repairs done, this was after threatening legal action due to the conditions. Over the 10 months I was in the property I had to call the management company numerous times but didn’t get anywhere. I constantly had to chase for things to be looked at and the different departments didn’t communicate with each other. The customer service agents at the management centre didn’t have a clue about basic maintenance queries, I rang up once as my radiators needed bleeding but due to a potential pressure issue needed this doing by a professional (as advised by a handyman). When I told this to the management company I was told that they couldn’t do anything and that I needed to contact my local water supplier. When you do get through to somebody they promise you callbacks from the relevant teams but the callbacks never happen. Even at the end of the tenancy I had to ring three separate times for updates and was promised all three times a call back from my ‘property manager’ but when I eventually managed to get through to her about a week later I was told I should have never been promised a call back. She the told me I would be updated with how the process was going however again I had to do all the chasing and had to ask for the inventory as this had NEVER been supplied to me. When the check out report was completed I was originally going to be charged for cleaning fees as the person who had carried out the check out report had never seen the inventory and couldn’t compare the two even though the property was a disgrace when I moved in.I also made a deal with the landlord to exit my contract 2 months early and pay a reduced rent.However when it came to a reference from them, they over exaggerated the amount I owed and made it seem like I owed a lot more than I did.This complicated matters with my with new estate agents, I had to explain to them the issues with reeds rains and the fact I was on a reduced rent, I felt embarrassed humiliated that reeds rains lied.I WILL NEVER USE THIS COMPANY AGAIN. If you want a smooth and easy process do NOT use them.
5/5
TrustpilotThey r really helpful and really nice…
They r really helpful and really nice people nothing is to much for them to help you with we bought are house through them and they were fantastic and now we r selling my nans house and it's been sold very quickly due to the help. Ov the people in tere
5/5
GoogleMyself and my husband have just purchased our new home through the clevedon office of reeds rains and we can’t express more how happy we are with the service we have received. They have been friendly, responsive and supportive throughout. Highly recommendPositiveQuality
I hope you enjoy your new home and thank you for the great feedback and 5 stars Regards Charlotte
5/5
TrustpilotThe staff at the Doncaster branch…
The staff at the Doncaster branch especially Pam and Richard are so good at what they do.They care and give 100% throughout i couldnt hope for better service when buying a home
5/5
TrustpilotReeds Rains Rhyl
Bought a house through Reeds Rains in Rhyl and couldn't of asked for better service. Derry was a massive help from start to finish, highly recommend.
1/5
TrustpilotIn fact no stars
In fact no stars I was shocked and horrified to receive an email from then telling me to remove my child from the property with immediate effect just because he was not inon the tenancy agreement how can any company think that is morally and ethically right Do not use reeds rains
Hello Joanne. We are sorry to see this feedback. Please get in touch via rrcustomerrelations@reedsrains.co.uk and let us know the property address so we can investigate. Thank you.
2/5
TrustpilotInterfering sales agent put my purchase at risk
I bought a property through them over a year ago and I spotted an issue with the property during the viewing that I mentioned when I made my offer would need to be rectified before completion. My offer was accepted and the seller was dealing with resolving the issue with the building management company but it was taking time which was fine. The the agent for Reeds Rain involved himself because he was frustrated with the hold up which did't help anybody and kept trying to cajole me into accepting the problem and went so far as to lie to me and say the seller was going to withdraw the agreement to sell to me. I had the sellers details so I spoke to them directly and confirmed it was untrue which shows a lack of professionalism by the Reeds Rains agent in interfering in an issue that has a large monetary effect on an expensive purchase without requesting their involvement and attempting to blackmail me to drop it. No thanks to Reeds Rains I had the problem with the property fixed through my own efforts.
5/5
TrustpilotFriendly approachable staff
Friendly approachable staff Realistic advice
We appreciate your kind words about our staff and the advice they provide. We strive to create a welcoming and helpful environment for all our customers.
1/5
TrustpilotExtremely bad service!!!
Extremely bad service!!!I have been renting a house for more than 2 years at Chesterfield ( Derbyshire), when I ended the renting period they wanted to charge me for everything to obtain as much is possible from my deposit. Horrendous, I have been an honest and a great tenant and the house was inmaculate when I left. So I initiated a complain with Mydeposits.co.uk whichis dissapointing as they accept new complains from the agency once you submitted all the evidences ( dirty trick really, they work in partnership ). Nearly 3 months now and still I haven't received a penny from my deposit. This people don't have any respect for honest people. AVOID THEM!!!
5/5
TrustpilotSuch a great company
Such a great company, Amy was soHelpful and helped me with every little query I had. Thanks again and you’ll be the first company I come to when selling my house.
1/5
TrustpilotPoor estate agent kept the rental paid…
Poor estate agent kept the rental paid by my tenant for a year without paying back to us. No reply, No follow- up.
Hi Frederick,Sorry this has happened. We would like to look into this issue further for you. We have requested information from you, this will come directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotVALUATION …Jade arrived ..Gentle in her approach
Jade arrived ..Gentle in her approach. Well researched and knowledgable. We really felt like we were in good hands. Importantly in a sensitive situation when emotional value is also attached to our bricks and mortar she was respectful but clear - just what we needed. Representing her crew with Openess in a situation most of us on experience very occasionally Great start Thanks
4/5
TrustpilotI would like to take the time to write…
I would like to take the time to write a positive review for the team at reeds rains Preston. From the very first meeting with Becci for the initial valuation I was impressed with how positive she was about meeting the market value of the property. I was kept up to speed with every viewing and comments . So I would definitely use Reeds Rains again in future ventures. Keep up the good work. Regards David
5/5
GoogleCould not want more from the whole team ! Caitlin provided us with a very professional yet friendly service which was very individual to our needs, we have purchased a house which without Caitlin getting to know us and our individual need we would not have even viewed !
Thank you for your review Libby, Caitlin is delighted with your feedback. Thanks Charlotte
2/5
TrustpilotShocking end to a great tenancy
Had no problems renting in Leeds for years until the end of tenancy. Absolutely no response on the deposit after 6 weeks of chasing up and multiple emails and calls completely ignored. Will have to go through deposit protection scheme or small claims court to reclaim the deposit unfortunately which is a shame
5/5
TrustpilotExcellent service
Excellent service all round and a special thanks to Stacey for her help
5/5
TrustpilotLovely nice polite people
Thank you for your kind words. We appreciate your positive feedback and are glad you had a pleasant experience.
1/5
TrustpilotReeds rains Liverpool
If you are a tenant looking to rent DO NOT go with Liverpool Reeds Rains. Get told lies on the phone, they don’t reply to emails so you have to chase up. They are a nightmare. Staff are just rude to be honest
Hi Tony,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you contact us on: liverpool@reedsrains.co.uk with some further information regarding your review as we would like the opportunity to help resolve this.Kind regards,Reeds Rains - Liverpool
1/5
TrustpilotNot a option for Zero stars
Not a option for Zero stars. Reed Rains Dinnington are horrendous. We have been messed around and we have had to do all the chasing. Liz said to us that everything was sorted then the next day something else and more money later there's more things. She failed to mention that the gas certificate wasn't done on the day we was supposed to move. She then lies to us saying it'll be done Monday morning which was another lie. She's failed to keep in touch with us at all. She's been nothing but unreliable. She failed to mention she pushed back our move in date to the 5th March a week before we need to be out of our current property. Me and my partner feel scammed and can never put our trust into Reeds Rains ever again what was meant to be our first house has turned into a disaster for both of us.
1/5
TrustpilotOne of the worst agents for Landlords
One of the worst agents you can hire as a Landlord. Unfortunately, cannot rate below 1 star.They are poor in communication, require a lot of chasing, overcharge, miss important details that cost financial losses to the landlords and do not get back until chased many times.I am speaking as a Landlord. Imagine what the tenants go through? When I put my flat independently on gumtree, I get more inquiries than advertising through reeds rains Liverpool. This is because they don't return or respond to potential tenants queries on time and as a Landlord you don't have that visibility, so you keep thinking that no one is interested in the property.Apart from that, they do not maintain the property well, overcharge and delay payments to landlords.Avoid if you don't want to throw your money away.
1/5
TrustpilotAttempted to scam us by saying we must…
Attempted to scam us by saying we must pay a £50 fee for an independent agency to check the condition of the property when we were asked to leave due to the landlord wanting to sell the property.They came with their own employee, who promptly slapped >£300 in charges on us for the condition of the property. We calculated it (with room to spare) to come to £100 charges that we should have been charged with.In the end, they admitted they had violated the contract and didn't charge us the £50. They did NOT remove the >£300 scam fees for "redecoration". Absolute scam. And I'm pretty sure it's illegal to carry out those checks themselves, massive conflict of interest!FU RR.As tenants, I advise you to TAKE VIDEO EVIDENCE of EVERY SINGLE part of the property, even those weird places, before RR slaps you with unlawful charges! They can, and they will. You've been warned.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Reeds Rains Clevedon hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Clevedon.
