Reeds Rains Clevedon reviews

★★★★★ 1/5

Trustpilot

Still waiting for a response

Still waiting for a response Staff are shocking Head office pathetic Told me not to pay and then chased for money. Regional Manager covered his friend in a investigation to leave him out This firm couldn’t organise a house sale if they tried. Save your money and go else where You will get a better service, our buyer won’t use them they were that bad. Which there well aware of. Just think ignorance is bliss - it’s not

Daniel · 29 June 2021

★★★★★ 1/5

Trustpilot

Twice now I’ve been ignored

Sent a request to view of a house and heard nothing so phoned to enquirer, I was told I’m on a list and will get a call in a week or so. Never heard a thing and when I phoned they then told me sale agreed. Asked why I was never contacted and they said my name wasn’t on the list which I was told a week before it was so one staff member was lying. The fact this has happened twice now is ridiculous, just seems like laziness. So disappointed.

Lauren · 20 January 2021

★★★★★ 1/5

Trustpilot

Terrible

Terrible follow up service. The agent said they would send photos of the inside of the integral garage as I could not get in on the viewings but nothing was sent. After the offer is accepted they wipe their hands and can’t be bothered with communication. They are very pushy before the offer. I made a revised offer after finding damage and work required and still can’t get a response or update. They also don’t declare everything about the property so be very careful and I wouldn’t recommend this agent.

JC · 17 January 2021

★★★★★ 5/5

Trustpilot

Leyland Office

Thank you to Olivia, Krystal, Carole and anyone else who I’ve missed at the Leyland office who are helping us with our new house purchase at the moment, they’ve all been so helpful and friendly! House hunting is hard and Covid hasn’t helped, but the team have made things as easy as possible for us. Would highly recommend! From Jenny and Jay

J · 23 June 2021

★★★★★ 1/5

Trustpilot

Rip off merchants and ignorant

Viewed property in august got moving in date of sept 2020 then it all went belly up first the electric needed sorting so put off moving date then decorating it’s now been six months of messing about with hardly any contact then we have to do another credit check etc etc then when we said we are sick of getting messed about by them they refused to give holding deposit back total true colours and yes I’m taking it further due to the fact they messed us about for almost six months then expected us to move in over Xmas with two children Stay away find a better agent who will be honest and truthful with youAfter having no options of replying to your reply if you can read this it was the Halifax Bill Green office

Colin · 4 January 2021

★★★★★ 1/5

Trustpilot

Services below adequate

I absolutely would not recommend Reeds Rains. Services provided are below adequate. We let our property out through them and they are unwilling to take responsibility for faults that should not have been brought to our attention, as quite frankly they shouldn't have been there in the first place had prior work been completed to a satisfactory standard. We are now in a position of having to fork out hundreds of pounds (only three years after we paid to have this issue sorted). The quote has changed figures on a number of occasions and I do question who they are actually letting in to do work on properties.

Shauna · 4 January 2021

★★★★★ 1/5

Trustpilot

The Liverpool branch is unprofessional.

The Liverpool branch is unprofessional and entirely indifferent in the dealings with pure property. Messages are not being replied to, arranged callbacks are being ignored, and the issues we are having with a difficult tenant are being blatantly ignored. As out efforts to make contact have been ignored, we now are in contact to our solicitor to take legal action. It's very saddening that such a seemingly sime issue cannot be resolved because of the unprofessional behaviour of individuals. We hope this message reaches someone who cares about the frankly quite bad reputation of this company and is willing to help. As before, we are willing to work together. It saddens us that you are not.

Niko · 22 December 2020

★★★★★ 5/5

Google

Great levels of communication keeping us up to date with progress

Bob · 19 September 2025

★★★★★ 1/5

Trustpilot

I have given 1 star but if I could I…

I have given 1 star but if I could I would give minus a massive number. The worst company ever. I am a Landlord with a managed service but end up having to sort trades out myself as allow trades to charge about 5 times what something should be. The castleford office is abysmal. They say they will do the admin but don’t. They have to check everything with head office as they have no knowledge of their own company’s policies. I could keep going but I would be here for ever ranting!

Janet · 23 April 2024

★★★★★ 5/5

Trustpilot

Reeds Rains Hyde Branch.

Gaynor & Wendy at Reeds Rains Hyde were very understanding and professional when dealing with the sale of my dads property. The new buyer was very patient because of probate due to the property having to be sold due to my fathers death. A massive thank you to the team at Hyde. I will definitely recommend your services. Keep safe.

Pigs · 22 September 2021

★★★★★ 1/5

Trustpilot

If you’re a tenant threaten them with…

If you’re a tenant threaten them with legal action!! That’s the only thing that seems to work. I’ve been to the solicitor once already this year for maintenance that I’d been chasing for 10 months, it was done in a week. They were avoiding me so much that it was the only option. Even today, I’ve been waiting months to get my guttering changed because it’s causing my window to flood through, they’ve ignored me, spoken to me like I’m worthless, it’s disgusting!!! YOU SIGNED A TENANTS AGREEMENT!!!!!! Get a grip! I’ve got an appointment with the same solicitor next week, hopefully get their months notice in straight after, and then get a judge to deal with them, then I’m moving the hell out!!

Phil · 12 November 2020

★★★★★ 1/5

Trustpilot

Poor communication and lack of proactive management

We have had a very disappointing experience with the property management service provided by Reeds Rains (Northwich).

Sally · 4 May 2026

★★★★★ 5/5

Google

Having never moved into my own flat it was great to have chloe help me every step of the way, she was really helpful and understanding and also answered any questions i had to help me through the process, many thanks to chloe it was an absolute pleasure having your help, your a star 🌟 …

Johnny · 26 October 2023

★★★★★ 5/5

Trustpilot

St. Helens branch

Dealt with by Ellie From the St. Helens branch, Ellie has been great from the second I enquired about the property, she’s answered any questions I’ve needed answering, was very patient and understanding regarding how available I was to talk. She even went the extra mile to try and get myself a better price pcm. Thankyou Ellie.

Oren · 11 March 2022

★★★★★ 5/5

Trustpilot

Reeds Rains Manchester are Amazing!

I would like to sincerely thank Reeds Rains most especially Laura Croft for their continuous guidance and unwavering support during the purchase process. Their leadership and dedication to completing the purchase were inspiring to me. I could never have done it without their help. I am in their debt, and I thank them once again.

M · 14 June 2022

★★★★★ 5/5

Google

Being a tenant, your service for the last 8 years was excellent. I take this opportunity to thank you for the excellent services you provided, I am really pleased. You always made me feel special. Even though it was a business you never lost the human touch to the business, if everybody does the business the way in which you do the world would be a better place. All these years you were always there when I needed you, I can’t ask anything more. Words are not enough to express my gratitude. A big hug to all ( virtual hug, because of social distancing rule ). Thank you once again With Kind regards Kurian AnayattilPositiveResponsiveness, Quality, Professionalism, Value

Babu · 26 October 2020

★★★★★ 5/5

Google

We have rented through Reeds Rains for over 2 years, and every time we have dealt with the team in Clevedon, whatever time of the day or night they have responded and dealt with our questions, issues or queries promptly and nothing ever seems too much trouble. I would recommend them to anyone who is either looking to rent a property from their portfolio or even if you are looking to rent a property you own with them. Thanks for everything. Phil

Phil · 26 October 2020

★★★★★ 5/5

Google

Honestly can't rate Reed Rains, their lettings team in particular, high enough! Charlotte and Kelly have been fabulous with helping me over the past year 14 months, answering any questions I have promptly and professionally. Especially in the beginning when I was in a difficult place and trying to find somewhere to live quickly. Always there when you need them and I love the new system of being able to log problems rather than having to ring in or email etc, saves lots of time for everyone. I was really apprehensive when turning to renting a property as I haven't done this before, I can't tell you how much Kelly and Charlotte have put my mind at ease and given me the confidence in them that I needed. Thank you so much team :+)PositiveResponsiveness, Professionalism

Jennie · 26 October 2020

★★★★★ 5/5

Trustpilot

Estate Agency Management at its best

The whole team at the Widnes Branch are friendly, polite, communicative and super helpful, which as I’m based in Bristol has been a welcome relief.Stephen has also helped with closing checks from the previous tenant, along with arranging repairs to be made that have certainly helped with the overall sale of the property.Would highly recommend their service!

Katie · 3 March 2022

★★★★★ 5/5

Trustpilot

The Reeds Rains Little Sutton team…simply the best!

The Reeds Rains Little Sutton team we’re amazing! Katy kept me informed every step of the way! I felt very comfortable speaking to Katy. Karen had great faith in how good things went through so quickly! I can’t recommend them enough! Thank you so much! Julie

Juls · 10 May 2023

★★★★★ 5/5

Trustpilot

Reeds Rains Bamber Bridge

I recently sold a Tenanted property through Reeds Rains Bamber Bridge.Not an easy sale to conduct as the Tenant was staying in place, Alison never gave up and eventually found the perfect purchaser to take the house and tenant, great communicator and very professional throughout.I will be going back with a second sale shortly for Alison to deal with.

Neal · 8 November 2021

★★★★★ 1/5

Trustpilot

Buyers Beware!!

Buyers Beware!!As a new customer looking to buy, the first contact was not very great. Rude attitude and no phone manners let alone customer service skills. Sellers have entrusted you to sell a house, you have charged a fee for this service so deliver that. I have both bought and sold homes before and spoken with many agents in my time but this by far-left a bitter taste in my mouth. I will never understand this so call level of prestige some agents seem to think they have over people. Every enquire should be dealt with the same level of care and respect.I will be sure to never use you to sell my next house if you service the area .

Sarah · 21 October 2020

★★★★★ 1/5

Trustpilot

The worst agency I dealt with honestly

The worst agency I dealt with honestly. First, they make the procedure smooth and easy for obtaining a property, and after you pay the holding deposit they make it more difficult for you with many unconvincing requests and for unknown reasons. I hope that the company consider hiring people with higher qualifications in dealing with the customer, keeping promises and sticking to the dates of the expected calls.

Almuayad · 13 October 2022

★★★★★ 5/5

Trustpilot

What an amazing team

What an amazing team at Burnley. We have nothing but a first class service. The team, especially Dawn and Rachel, have gone above and beyond for my husband and I. Extremely professional, friendly, and go that extra mile for you to ensure moving house is stress free. Thank you for such an excellent service.

Phil · 18 July 2022