William H Brown reviews

★★★★★ 5/5

Google

I can not praise the staff at W H Brown in Clacton, from the first viewing of my flat, to the 2nd viewing when we kept changing the times. Nothing was too much trouble. Shout out to the viewing ladies, to Macualey for getting the offer agreed and special mention to Michelle for keeping the process moving, keeping me updated with regards to the solicitors etc. I would definately recommend the branch and would use again. Thank you from the bottom of our hearts. Donna and Daisy Smiles

Daisy · 14 April 2026

★★★★★ 5/5

Google

Michelle is fantastic and I could not recommend her enough! Michelle was brilliant from start to finish while I was buying my house, even though the whole process took just over a year. Michelle kept me updated the whole time, always got back to me quickly and did everything she could to keep things moving. Any issues that came up were handled effectively, calmly and professionally which made such a big difference. It never felt like Michelle was just ticking boxes throughout the process. Michelle really cared about helping me get my house. I’m so grateful for all Michelle’s help and support along the way. Thanks again!

Jasmine · 2 April 2026

★★★★★ 5/5

Google

We had a fantastic experience with William H Brown and couldn’t recommend them more highly. Tom and Oliver were both exceptional throughout the entire process; professional, responsive, and genuinely supportive from start to finish. Tom was incredibly knowledgeable and always took the time to explain everything clearly, which made what can often be a stressful process feel smooth and manageable. Oliver was equally brilliant, proactive, friendly, and always quick to keep us updated, which we really appreciated. What really stood out was their communication and attention to detail. We always felt like we were in safe hands, and nothing was ever too much trouble for them. Thanks to Tom and Oliver, everything moved along efficiently and with minimal stress. We’re so grateful for their hard work and would absolutely recommend them to anyone looking for reliable and trustworthy estate agents.

Rebecca · 19 March 2026

★★★★★ 5/5

Google

From excepting an offer on my house to completion has taken approximately 7 months because of a complicated chain, in all that time I have spoken to every member of the team who have always been polite and very helpful, there is one member of the team I must give a mention, I cannot thank Michelle the sales progression manager enough, firstly for all the constant chasing keeping the chain together, all the phone calls letting me know how it was all going, to finally getting the sale over the line, I will definitely use William H Brown in the future, many thanks to Michelle and all the team.

Phil · 19 March 2026

★★★★★ 5/5

Google

Excellent customer service! Special thanks to Daisy & Macauley who has been fantastic at answering my questions and pointing me in the right direction. As a first time buyer it's very easy to get confused with what the next steps are or what the various terms mean but everyone I've spoken with at William H Brown is very friendly, understanding and happy to help. Would highly recommend and would use their services again in the future!

John · 16 January 2026

★★★★★ 5/5

Google

I would like to thank Tom and Olly from William H Brown for their excellent support. We needed a house to rent, and from the moment I contacted them, they handled everything quickly and smoothly. They were professional, responsive, and made the whole process stress free during a very challenging time for us. I really appreciate their efficiency and clear communication. Thank you, Tom and Olly Highly recommended!

Suresh · 16 January 2026

★★★★★ 5/5

Google

A big thank you to Tom & Olly who helped us through our move. They were both amazing, thoughtful and polite. We moved in so much faster than expected thanks to there super fast efficiency. Couldn’t find a fault in their work or attitude.

Dex · 16 February 2026

★★★★★ 1/5

Google

William H Brown Clacton took on a rental property of mine around two months ago after promising the best service and having tenants ready to move in. There was no inspection done prior to move in date, in fact the inspection was being done as the new tenant moved in. The hose was not fit to be rented out and required substantial cleaning. As I live abroad, there was no way of me knowing that. Allowing a tenant to move in to a dirty house is absolutely unacceptable. They then argued with us that the previous management company was to blame, then tried to blame me. While this back and forth was happening, the tenant had to arrange their own professional clean, as WHB didn't even bother to do this. There have been a number of other issues that we have tried to contact them about, with total radio silence. Living in the other side of the world means phoning during business hours is difficult, but every email has been left unanswered. I would 100% avoid William H Brown for rental management, and would like to hear from them about these issues.

William · 5 December 2024

★★★★★ 5/5

Google

Where do I start, Dave found me my perfect flat, Izzy showed me round, I fell in love with it and it is ideal for my needs, James was very helpful whenever I went in. Michelle well what can I say, very helpful, nothing was too much trouble, if ever I had a question she always solved the situation, always kept me informed about the sale. All in all very lovely people, I am sure myself and my cat will be so happy in the flat. If I could give 6 star I would, Awesome Company.

Carol · 25 November 2024

★★★★★ 5/5

Google

I have been dealing with William H Brown for over a year now having sold my property and the buyers to withdraw and then start the process all over again. Michelle Barr the sales progression lady from Clacton has been amazing, very understanding and so caring even though she must get fed up with people moaning all the time. She is an asset to the team and I don't know what they would do without her or myself for that matter. So thank you so much Michelle for your understanding and patience. Well done William H Brown.

Sandy · 9 November 2024

★★★★★ 5/5

Google

We sold and purchased our home through William H Brown and the service was brilliant from start to finish! Everyone on the team was really helpful and worked hard to get us what we wanted. Izzy did all the viewings and she was truly wonderful. Extremely professional and polite. Michelle was excellent! She always kept us informed and did exactly what she said she would do and she did it quickly. She was an absolute pleasure to talk too. I would 100% recommend William H Brown and use them again in the future.

Chloe-Anne · 12 October 2024

★★★★★ 5/5

Google

Big thank you to James, Michelle, Izzy and everyone else at William H Brown Estate agents. 2nd attempt selling my flat (long story, but not their fault it fell through, and they did everything they could to save the chain). Really impressed at Michelle going the extra mile to get us over the final hurdle! Looking forward to spending Christmas in our new house (with my new Fiancé!!!!!!!). Thank you again for getting us there!

Hannah · 16 December 2024

★★★★★ 5/5

Google

So many positive words to sum up our experience with William H Brown in Clacton-on Sea Originally had dealings with James who we found most helpful and really went out of his way to support us. Michelle was truly amazing , she kept us informed throughout the whole process and nothing was too much trouble and went the extra mile . She is such a great asset to your company and we want to say Thank You The whole team got to know us and they were all very professional & friendly If I could give 6 stars I would

Sue · 26 September 2024

★★★★★ 5/5

Google

A big thank you to team from William H Brown but especially Michelle Barr! She was a star, very helpful and kind. Went above and beyond to make selling my home simple and comfortable. Highly recommend. Many thanks Ana and Darren.

Ana · 16 December 2025

★★★★★ 5/5

Google

Ollie and Tom have been brilliant throughout the process of finding a rental for the needs we were looking for. Brilliant service we have been given throughout. No question is too much for them, communication has been amazing with me throughout the whole journey. When renting it can be difficult to find a good agent, especially when they are managing a property but these guys have been incredible. I’m actually excited to have them as our managing agents. Would recommend highly to everybody!

Amy · 16 February 2026

★★★★★ 5/5

Google

I have nothing but positive thoughts to share on William h brown. Both Tom and Oliver have been fantastic, and after dealing with a few estate agents, trying to find the perfect home, I can definitely say William h brown offered the most professional experience. They also took the time to listen and understand what me and my partner wanted in a house, and presented us with a house that ticked every one of our boxes.

Tom · 19 March 2026

★★★★★ 5/5

Google

Have just rented out my property in Clacton and was aided by mostly Oli and a few conversations with Tom.After finding my Tenant I was dealt with very efficiently and professionally. When Oli was not available and I left a message, all my calls were returned promptly by Tom and normally Oli would make a curtesy call afterwards. I was always kept in the loop of what was going on which was great having that constant flow of information without me having to make the constant calls.Thanks very much Oli and Tom for your help.

Sandra · 28 July 2024

★★★★★ 5/5

Google

William H Brown sold our house with the amazing help of the team! Izzy showed our viewer round and negotiated the offer etc, making the whole process really easy! She was so kind and friendly throughout, always answering the phone and reassuring me throughout the sale. She was so helpful with any worries I had as this was the first house we have sold! Michelle was also super helpful! She always helped out on the phone and over email, updating us with the progress of the sale! She made sure things were being sorted and the right people were contacted! She was so kind and reassuring! Was so lovely to talk to over the phone about any worries I had! We are so grateful and will definitely use again if we ever want to move! Thank you so much guys!

Millie · 26 July 2024

★★★★★ 5/5

Google

Throughout my time finding a property, I was helped by Oliver and Thomas. Oliver was very helpful with the initial phase and what I needed to do to ensure all steps were correctly taken and gave some lovely advice when I was stuck with Affinity Water. Thomas, who was the main person who dealt with me, was fantastic and patient as we had a few hiccups that needed to be sorted and pushed back the move in date. Gave me what I needed in terms of info little bits but helpful to ensure a smooth move in process and setting up utilities etc. Lovely guy and gave me options whatever it was and was good to see a variety of options to choose from for our stuff related to a new home. Thanks to them very much, both of them, and William H Brown is very good to deal with for a new home Adam Bailey

AJB · 26 July 2024

★★★★★ 5/5

Google

There Service has been amazing Tom and Olly made the renting process so easy for our first home and I honestly can't fault anything and can't thank them enough for all the help and the very quick process.

Bradley · 16 December 2025

★★★★★ 5/5

Google

We had a great experience with this estate agent from start to finish. Tom and Olly were very professional, responsive, and genuinely helpful throughout the whole process. Highly recommend.

Danielle · 16 February 2026

★★★★★ 5/5

Google

We would like to let you know Michelle helped us with the buying of our bungerlow . Very approachable and got things moving for us we wasn't getting the answers from our lawyers and felt as though we wasn't being heard .Michelle straight away deal with the issues we had fast and very professional she knows her job inside out and to have her working with you was top class. If she said she will sort things she defently did ty so much we are loving our bungerlow and ty for helping us get moved in quickly kindest regards cathy and danny we would love it if Michelle was with us when we buy our next property

Cathy · 14 June 2024

★★★★★ 5/5

Google

Would highly recommend, been looking for a property to rent for a while then found this property with another one really close so can be close to my mum, they have been so helpful and considerate and understanding with everything helped us through it all and still helping us finalise everything couldn’t say anything wrong (Tom & Olly) is who we have been dealing with there so friendly and polite as well Thank you so much

Annalee · 16 February 2026

★★★★★ 5/5

Google

i couldn't thank Tom and olly enough, as a outstanding team they have done everything they possibly could for me, we were in need for a family friendly home and they helped us from start to finish. They always replied to any enquiries I had and helped me throughout the whole time of me moving into my new home. Throughout out the whole experience, they were nothing but helpful,friendly and supportive. Even though moving Is a stressful time, it's great knowing you have your estate agent by your side when you have any questions/enquiries and worries regarding our new home. I am nothing but impressed Tom and olly. I will be recommending your service to anyone in need for trustworthy/professional estate agents when their moving into a new home. I highly recommend William h brown. Thank you Tom and olly.

Steve · 30 May 2024