Hamptons City & West End Sales reviews in City of London

★★★★★ 5/5

Google

When I was looking for a flat in London, Antony was very helpful and when we are moving out, Tia was also helpful with the transition and management of the flat. Overall, highly recommended!

Mike · 16 April 2025

★★★★★ 5/5

Trustpilot

TW office

We have worked with Nikki in the TW office. Nikki has consistently been responsive in managing whatever has come through in our dealings. I would recommend Nikki and Hamptons for property management.

HA · 16 March 2026

★★★★★ 1/5

Trustpilot

Misleading and pathetic service by the agent

I live in Reading and I was looking for a rental property for a family of 6 adults and a 1 year old boy in Pinner, so it takes me at least an hour to drive to viewings each time. I also have a dog. I know this is difficult as I already had many agents telling me most landlords only look at smaller families. So before I confirm viewings with an agent, I always specifically ask if the potential landlord will allow for this many adults plus the dog.There is one property we saw on Rightmove near Hatch End so I went ahead to contact Hamptons, the agent for the letting. Leila, the agent, contacted me for viewing availability. She also sent me an email to ask me details about the potential tenants, for which I fully listed out the names and relationships (one big family) of all the people that will be living in the property plus the age and breed of my dog.She went ahead to confirm my viewing time without any objection. On the day of the viewing, I asked her again if the landlord is fine with the number of people and the dog to which she said "we will see, it depends on the package" (whatever that means).After the viewing (which was on a Saturday), we told her on the Monday through email we would like to make an offer and went ahead to fill in an offer sheet, matching the asking price and guess what, Leila comes back to me and say the landlord won't allow this many people and won't allow pets. I questioned her saying that I already gave her all this information before viewing and asked before the viewing whether the landlord is okay with it because I wouldn't drive for an hour if my offer would not be considered due to the number of people and my dog. What's funny is that she still kept talking about overall package and stuff like that.This is pathetic service by her and this does not reflect well on Hamptons as her title is Senior Lettings Consultant.

Brian · 6 July 2022

★★★★★ 1/5

Trustpilot

Let down by Hamptons fully managed service

We let our Victorian period house for five years while we lived in the USA through Hamptons fully managed service. Over that period various work were carried out that we approved but obviously which we could not manage. Hamptons assured us they had access and relationships with good quality trades people. We came back to find stone mullions drilled through. Holes made by plumbers left exposed. Cement used instead of grouting. White pipework placed over the outside of the house. Totally different fittings used in bathrooms. The house was beautiful when we left and we returned to find it heading towards a 1960's student house. We paid Hamptons to periodically review in addition to the 11% they took. The company they contracted to was CCP Maintenance. DO NOT LET THEM IN YOUR HOME. I would suggest also finding a letting agency that actually cares about the house and not just the income.

Dominic · 23 May 2022

★★★★★ 5/5

Trustpilot

We have been using the Harpenden branch…

We have been using the Harpenden branch of Hamptons for several years, and I have always been impressed by the consistently high level of service they provide.

Chris · 2 August 2026

★★★★★ 5/5

Trustpilot

Perfection

Quick, efficient, responsive, and respectful. Best service one could ask for… Appreciated the work, Danish Ashraf.

Can · 8 October 2026

★★★★★ 1/5

Trustpilot

Very Poor Experience

We were looking to rent a property (£4000-£5000 pm). We arranged several viewings. The first 4 were conducted by a man from one office. He was very affable. The next 2 were conducted by a girl from a different office. We decided we wanted to proceed with one and we put in a definite and precise offer. We emailed the girl on Friday, clearly stating our position. She responded asking if we were happy to confirm the asking price, which we agreed to. I also confirmed that we were offering a long term let (3+years) and also a holding deposit that was non-fundable in the event that the sale did not complete. That was Friday early afternoon. We heard nothing back and by Tuesday Mid morning I phoned to ask if the landlord had responded. Yes, she said, although she hadn't bothered to tell us! She said the landlord had accepted our offer, but wanted to continue marketing the property until we had exchanged contracts. I asked whether she had advised him of our offer for a non-returnable deposit. No, she hadn't read our email properly! She is clearly on a different planet and speaks a different language! I asked her to go back and tell the landlord clearly what we had offered. She came back saying that he accepted our offer but would continue marketing the property in the meantime. We cannot affor to end up without somewhere to live, so I have told them to advise their client that we withdraw completley. His loss, not ours. I'm sure the outcome would have been different if we hasd been dealing with someone who knew what they were doing and had bothered to digest and understand our communications. Not impressed at all!

Mark · 6 August 2024

★★★★★ 1/5

Trustpilot

Holding on to our deposit money…

Holding on to our deposit money illegally. Have waited 25 days and counting for our money to come back. Spoke to branch manager in Clapham (Andrew) he seems like a nice guy but blaming it on not being able to get hold of the landlord?? How is this fair? What a shambles! Have rented from 3 other letting agents and they always gave us our money back on time. We were great tenants for 2 years, always paid rent on time and gave the property back in great condition!

Jack · 29 December 2021

★★★★★ 5/5

Google

I am a student renting an apartment in London for the first time, and I encountered a lot of things that I didn't understand, but my agent Georgia Bullock has been very patient and efficient to help us complete the rental, from signing the contract to moving in just a few days. I really appreciate their professionalism and dedication.

Friedrich · 12 November 2023

★★★★★ 5/5

Trustpilot

Rental management

Hamptons have been managing my properly for years now and I’ve always had a good experience with them. They take care of everything very professionally and I’m always well informed about anything that needs my attention. I mostly liaise with Constance and she in particular has been great to deal with. Always very friendly and prompt to reply to questions. She’s definitely made my life easier in terms of my property. I’d definitely recommend.

Mark · 11 March 2026

★★★★★ 4/5

Trustpilot

Leave it to Saima.

Leave it to Saima.For several years, we have been renting our property while living overseas. For the past year, Saima has been in charge of management. She is capable of handling any issues that arise, and I trust her fully to work in our best interests while keeping our tenants happy. She keeps us informed about the arising issues and reports back diligently, minimising unnecessary contact, which I appreciate. She manages the load well, and I would recommend her service.

Bridie · 14 June 2024

★★★★★ 5/5

Trustpilot

Hamptons Property Management

I have been using Hamptons, St. Albans for short term lets for over 4 years and the whole team have been absolutely brilliant. I am particularly impressed with David Whiting the property manager. He has been very responsive, professional and friendly in dealing with any of the issues at the property. He seems to have a great team of reliable and friendly contractors on call that fix all the problems quickly and professionally.

Paul · 16 March 2026

★★★★★ 5/5

Google

We've had a great experience with Hamptons when looking for a new flat to rent. Anthony was friendly and responded promptly to our messages. The negotiation was smooth and the terms were reasonable. The pre-move-in paperwork was also completed swiftly. Would 100% recommend Hamptons if you're looking to rent!

Luca · 15 May 2024

★★★★★ 5/5

Trustpilot

Danish Ashraf - Property Manager

Danish Ashraf is very helpful when I need things sorted as a Property Manager. He is also very friendly and assuring when getting things done.

HARRISON · 13 March 2026

★★★★★ 1/5

Trustpilot

Danger to all solo women

Danger to all solo women. Sexually harass you take pictures of you in your room. Unprofessional and blame the client banning them worldwide with their lies. Give you food tell you it's not hot which burns your mouth. Ashford kent.

Sue · 17 March 2026

★★★★★ 5/5

Trustpilot

Quality service with a smile - Rickmansworth Hamptons

From professional estate agents to uber effective property management I highly recommend Hamptons international Rickmansworth branch. No matter whom you speak to in the office, you are always welcomed with kindness and understanding. A special shout out to property manager Melissa who's maintenance problem-solving is lightning quick. It's also a credit to the agency that all tradespeople they use are polite, professional, trustworthy and always provide top-notch service.I feel confident that when issues occur, they will be taken care of removing all stress from myself as a tenant. Thank you Rickmansworth Hamptons

Jasmine · 28 April 2021

★★★★★ 5/5

Trustpilot

Great Experience

Very responsive and very helpful with any of my inquiries or requests. Especially working with Danish has been a pleasure.

Camillo · 16 April 2026

★★★★★ 5/5

Trustpilot

Great Property Management

As a tenant of Hamptons, I wanted to say a huge thank you to Nicole Drackett our property manager, who has made renting so much easier throughout my two years in the property. She has always been on hand to assist and been very understanding when faced with several issues at once in the property. Most issues were solved promptly and communication was excellent throughout. Can’t thank her enough! I’d also like to mention Caroline Ryan, the Lettings manager, and Laura Donati in renewals, for their exceptional service when initially renting the property and during my vacation of the property. Making it as stress-free as possible, in a difficult & busy rental market!

Francesca · 17 May 2024

★★★★★ 2/5

Trustpilot

Disappointing with limited recommendation

I am disappointed with Hamptons and their property management service. The initial lettings period, and the relationship built with Nadia was faultless. I was really impressed with their marketing and the speed in which they let the property. What lets them down is the last 2 years of management, including the tenancy renewal process handled by a different department. The renewal was brash, the communication was curt and rude. I felt rushed, and was pushed into a situation which wasn't explained to me with much truth. On reflection I really regret the way that was handled. Add that the to the disappointing management for the first year, it has left me wishing I had done things differently.I was moved to a different property manager after making some complaints, and when I renewed I was allowed to do this as part of the deal.Whilst Daniel is very likeable, I am however still not at ease with the situation. I feel that the communication is always slow, I am never kept up to speed and some of the issues in my property could have been dealt with much quicker, thus reducing the repair bill. I have had to be more involved than I would have expected too, which when paying the management fee is part of the reason for doing so.On reflection I would prefer to use a smaller more personal letting agent with more time and care towards their landlords. Would I be to renew I would remain with Hamptons for the marketing and tenant finding however I absolutely wouldn't recommend the managed service and feel quite strongly about this and my experience.

Morgan · 15 May 2024

★★★★★ 5/5

Trustpilot

Competent, Reliable and Dependable

We have been letting properties for many years, and we have used the services of a variety of letting agents to manage the properties. Trevor Scott at Hamptons stands out in the service he gives. Not only is he competent and understands our approach to property management but he is also excellent in liaising with the tenants. Also, and importantly, he has been a constant within the Hamptons Property Management team. There is nothing more frustrating than a high turnover of Property Managers. Trevor is reliable and dependable.

David · 12 May 2024

★★★★★ 5/5

Trustpilot

Grace and Hamptons deserve to be trusted and relied

Grace and her colleagues are always helpful and active no matter in the beginning we tried to find a proper property or during the period when we signed the contract or during the time we live in the property.As we were not alsways in London when we looked for a property, Grace was very considerate in arranging the proper times of viewing for us.Whenever we wrote to Grace about the problems appearing in the property, Grace always gave us immediate replies and effective solutions and updated imformation in time. Even when she was absent, she and her company would arrange her colleagues to deal with my requiries.

Xun · 10 May 2024

★★★★★ 5/5

Trustpilot

A hopeful first tenancy.

Being a tennant under Hamptons, is like a breath of fresh air in a market that is constantly evolving and increasingly closed off the young prospective tenants who have the somewhat tarred effect of being a student.I have written previously on other review sites about the wonderful team at Hamptons, and how they are quick to respond to any issues that may arise.I personally have the pleasure of having M.Hudson as my property manager, and as someone who is working out what adult life is being in my 20s, I feel safe knowing that my best interests are being looked out for.There is no issue that is too big for Hamptons, and while I'm glad I've not experienced the worst possible outcomes, things like white's goods breaking down Melanie is fast and re-assuring, I'm always concerned to report issues as I feel a hinderance but she has been there every step of the way, giving me assurance that my concerns are warranted and that it is all a part of being a tennant.I am concerned for the future, as I feel at home in my current rental and I could stay for as long as the team and my landlord would have me. If you are looking for a new tenancy or you are in the private rental sector Hamptons really outdoes them all, a professional service with no compromise, security in your funding and helping to advise where to go should things like checks and deposits become and issue.I really do respect and thank Melanie and the Hamptons team, without them I would have long gone home and not been able to continue my studies.Thank you Hamptons, Thank you Melanie.

James · 2 May 2024

★★★★★ 4/5

Trustpilot

"Hamptons have been fully managing my…

"Hamptons have been fully managing my rental property and overall i have been pleased with the service. The Maintenance and reactive repair side has been excellent with good communication and efficiency. Mandy D'Orta is very professional, patient when needed and applies common sense to challenging issues which is a breath of fresh air in modern day society. She has been fantastic.The only negative is the yearly inspection report which i understand was undertaken by another member of staff. The report is inaccurate, lacks detail and misses defects. Hamptons have taken this feedback on board with a view of improving."

James · 30 April 2024

★★★★★ 5/5

Google

We recently rented an apartment with Hamptons in the City and can say that without Hamptons, we wouldn’t have been able to find such a beautiful, well-priced apartment which fits all our requirements (location, size, amenities, etc.). Antony Hughes has been extremely helpful throughout the whole process, he supported us and was very clear and kind.

Hristina · 12 November 2023