Every review we hold for the City of London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe would recommend Hamptons
We would recommend Hamptons as a pleasant, efficient and very responsive agency. Even from the start, we had a very nice viewing experience and agreeing the tenancy was a smooth and easy process too. Throughout our tenancy, Daniel Johnson has been especially helpful and responsive whenever we’ve had any issues, We haven’t had too many issues but whenever we have, they’ve always been sorted quickly. We also like how they always try to get the same local contractors to do any maintenance work, and the contractors have always been friendly and efficient.
Nik · 1 August 2026
Agent replied · 24 September 2026
Thank you for taking the time to share your experience and for your recommendation.
We are delighted to hear that you have found Hamptons to be pleasant, efficient and responsive throughout your tenancy journey, from your initial viewing through to ongoing property management support.
It is particularly wonderful to hear your recognition of Daniel Johnson. We pride ourselves on providing prompt, professional service, and it is great to know that Daniel has been so helpful and responsive whenever assistance has been needed. We are also pleased that maintenance matters have been resolved quickly and that your experiences with our local contractors have been consistently positive.
Keeping our customers informed and providing clear, reliable communication is extremely important to us, so it is rewarding to hear that you have felt reassured and well supported throughout your tenancy.
Thank you again for your kind words and for recommending Hamptons. We truly appreciate your feedback and will ensure that Daniel and the Harpenden team receive your comments.
★★★★★ 5/5
TrustpilotKatie May - Caterham Branch
katie May at Hamptons Caterham has been managing my let property for a while now. i find Katie very professional. Her telephone manner is extremely friendly. She is very proactive at dealing with my queries or anything i’m concerned about. Katie is extremely good at keeping me informed of any actions she is dealing with on my behalf. I recommend her very highly to manage property for clients. Thank you Katie for all your support
Diana · 6 August 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave such a positive review.
We are delighted to hear about your experience with Katie and the service she has provided in managing your property. It is wonderful to know that her professionalism, friendly approach and proactive communication have helped give you confidence that your property is being well looked after.
Keeping our landlords informed and responding promptly to any concerns is a key part of the service we aim to deliver, so it is particularly pleasing to hear that Katie has consistently met your expectations in these areas.
Thank you again for your kind words and recommendation. We will be sure to share your feedback with Katie and the Caterham team.
★★★★★ 1/5
TrustpilotRent somewhere else. Disappointing and unprofessional
Extremely disappointing experience with Hamptons. Rented a flat through this agency. Being told that the property was "ready to go". The keys have been handed on the street (found out later we were missing some keys to access the water, gas and electricity meters). As soon i got in, i found some maintenance issues which have been reported straight away to the property manager. Once i moved into the flat, I realised that the boiler was not working, and therefore there was no hot water and no heating in the flat. It took 17 days since it was flagged for the property manager and the landlord to solve the problem. In the meantime, i was suggested to buy a daily gym pass or to go to a friend to take a shower. We have been promised a rent free period for the time without the boiler (emails proving that). Eventually, out of the 17 days, only 14 have been discounted without any explanation. Some of the maintenance issues have been solved and paid by myself, some other are still not solved after over 70 days. In addition, i had to pay the outstanding debts to the old energy supplier (42£) to be able to switch my account into the new flat. The agency only works in the interest of the landlords. There is no support to the tenants. The property manager has only communicated via email, not a call or a visit to try to solve the situation. No one else in the office took ownership of this case, including the agent who signed our contract. All the maintenance issues could have been easily spotted with a 10 minutes check by the landlord or the agency prior the rental agreement. Lights not working, hole in the sink, leaking shower and tub, boiler not working, malfunctioning fan extractor, all problems that someone with a bit of professionalism would easily spot. Stay away from this agency, at least from this branch. Rent somewhere else.
Mattia · 12 June 2026
Agent replied · 24 June 2026
Thank you for taking the time to share your feedback with us. Providing excellent customer service is very important to us, and we’re sorry to hear about your experience. We would appreciate the opportunity to look into this further, so please feel free to contact us at customercare@hamptons.co.uk with your details.
Thank you again.
★★★★★ 5/5
TrustpilotPatryk Lehmann - Hamptons Windsor branch
Patryk Lehmann (Hamptons Windsor branch) has been dealing with an going issue with an apartment roof, prolonged by continual changes of estate managing agents and the roof issue not being resolved properly. Patryk has done an excellent job by regularly chasing the new estate management company and the roof has finally been repaired. Thank you to Patryk for providing such excellent customer service.
Clive · 17 August 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave such a positive review.
We're delighted to hear that Patryk kept you updated and continued to pursue the matter despite the challenges caused by changes in the managing agents and the delays in resolving the roof issue. We understand how frustrating a prolonged maintenance issue can be, so it's great to know that Patryk's persistence and commitment to finding a resolution made a positive difference to your experience.
Your kind comments have been shared with Patryk and the team at Windsor, who will be pleased to receive your feedback.
Thank you again for your recognition and for choosing Hamptons.
★★★★★ 5/5
TrustpilotHamptons in Maidenhead have managed…
Hamptons in Maidenhead have managed several properties for me over the past ten years. The service I have received from the entire team and in particular from Harjeet Kaur has been extraordinary; attention to detail and super-efficient, many times going above and beyond expectations. I can highly recommend their all-round management services!
Chris · 17 June 2026
Agent replied · 24 June 2026
Thank you for taking the time to leave such a wonderful review and for your continued trust in Hamptons over the past ten years.
We are delighted to hear that you have been so pleased with the service provided by our Maidenhead team. Delivering a professional, efficient, and reliable property management service is extremely important to us, and it is fantastic to know that this has been reflected in your experience.
We are especially grateful for your kind comments about Harjeet Kaur. Her dedication, attention to detail, and commitment to going above and beyond for our clients are qualities we greatly value, and we will be sure to share your feedback with her and the wider team.
Thank you once again for your recommendation. We truly appreciate your support and look forward to continuing to assist you with your properties for many years to come.
★★★★★ 5/5
GoogleOur property manager at Hamptons Charlie Fleet is a very valuable member to the smooth running of our property and helps to keep us in close contact with our tenant.
She is extremely efficient and always keeps us promptly updated when any works or services are required to be undertaken.
A great asset to Hamptons as well as to my company.
G Aldridge, Director, HGH Properties Ltd.
Geoff · 16 February 2026
Agent replied · 16 April 2026
We are thrilled to hear that our property manager, Charlie, has been providing exceptional service to you and your company. We're proud to have her as a part of our team at Hamptons and we will continue to ensure the smooth running of your property. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotBeen a tenant with Hamptons for 1 year…
Been a tenant with Hamptons for 1 year and so far it’s been great. Danish Ashraf has been the best as a property manager - super responsive to my queries and in making sure things actually get done, not just promised.
Elise · 26 August 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave such a positive review.
We are delighted to hear that your experience as a tenant over the past year has been such a positive one. It is particularly rewarding to know that Danish has provided the responsive, proactive and reliable service that we strive to deliver for all of our customers.
Your comments about being kept informed, receiving prompt assistance and not having to chase for updates are especially appreciated, as we understand how important clear communication is throughout a tenancy.
We will be sure to share your kind feedback with Danish, who I know will be pleased to hear that his efforts have made such a positive difference to your experience.
Thank you again for your recommendation and for choosing Hamptons. We look forward to continuing to support you throughout your tenancy.
★★★★★ 2/5
TrustpilotMy experience with Hampton Managing…
My experience with Hampton Managing Agents has been mixed. While initial responses to reported issues are generally reasonable, the overall handling of repairs has often been slow, with a lack of clear timelines and effective follow-through.
Alison · 12 August 2026
Agent replied · 24 September 2026
Thank you for taking the time to share your feedback. We are sorry to hear that your experience has not fully met your expectations and appreciate the detailed comments you have provided regarding the handling of repairs and contractor management.
We recognise how frustrating it can be when repairs take longer than anticipated, particularly where specialist parts, contractor availability or landlord-appointed contractors can impact timescales. We also understand the importance of clear communication, regular updates and having greater certainty around repair progress and completion dates.
Your comments regarding communication, coordination and the management of repair timelines have been noted and will be shared with the relevant teams. Feedback such as yours is invaluable in helping us identify areas where we can improve the service we provide to our tenants.
We would welcome the opportunity to discuss your experience further and review the specific concerns you have raised. Please contact our Customer Care team at customercare@hamptons.co.uk, and we will be happy to investigate the matter in more detail.
★★★★★ 5/5
GoogleWe had the pleasure of working with Hamptons, who were professional and highly communicative throughout the sale. A special mention goes to Freddy, our main point of contact, who was an absolute pleasure to work with. Throughout the entire process, Freddy was consistently friendly, efficient, and delivered excellent service. We will certainly be in touch regarding future sales opportunities.
Chris · 16 February 2026
Agent replied · 16 April 2026
Thank you for your fantastic review! We are thrilled to hear that our team, especially Freddy, provided exceptional service during your sale. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotHamptons excellent service
I have had a very positive experience dealing with Danish Ashraf at Hamptons. Danish has been professional, responsive and extremely helpful throughout, dealing with queries promptly and keeping me updated whenever required.
Paulo · 3 August 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave such a wonderful review.
I am delighted to hear about your positive experience with Danish. Providing professional, responsive and proactive service is something we strive for, and it is fantastic to know that Danish's communication, dedication and willingness to assist have made such a positive impact.
I will ensure your kind feedback is shared with Danish and his manager, as I know he will be pleased to hear that his efforts have been recognised and appreciated.
We are also incredibly grateful for your loyalty over the past ten years. Your continued trust in Hamptons means a great deal to us, and we are delighted that you remain happy with the service you receive.
Thank you again for your recommendation and for taking the time to share your experience. We look forward to continuing to support you for many years to come
★★★★★ 5/5
TrustpilotNicole Drakket is Top of the line elite property manager
Huge shoutout to Nicole Drakket at Hamptons. Throughout my tenancy, Nicole has been exceptionally supportive, communicative, and truly goes above and beyond to help navigate issues as quickly as she can.
Irene · 7 August 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave such a lovely review.
We are delighted to hear about your positive experience with Nicole. Providing a high level of customer service is extremely important to us, and it is wonderful to know that Nicole's patience, professionalism and commitment to keeping you informed have made such a positive impact throughout your tenancy.
Your kind words will be shared with Nicole and her manager, and I am sure they will be greatly appreciated.
Thank you again for your feedback, and we wish you all the very best for the future.
★★★★★ 5/5
TrustpilotThank you Hamtptons Balham
I would like to warmly recommend Bernardo and Tiffany at Hamptons Balham. They have been helpful, kind, informative, supportive in a very stressful moment - finding a new home.
Maria · 13 August 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that Bernardo and Tiffany provided such helpful, kind and supportive service during what can often be a stressful time. Finding a new home is a significant milestone, and it is wonderful to know that their professionalism, guidance and communication helped make the experience both enjoyable and positive for you.
Your feedback will be shared with Bernardo, Tiffany and the wider Balham team, who will be thrilled to receive your recognition.
Thank you again for your recommendation, and we wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotI would like to provide feedback for Danish Ashraf from Hamptons
I would like to provide feedback for our Property Manager Danish Ashraf who we have worked with for over 8 months. He has a very friendly open manner , is easy to get hold of, very responsive and is very understanding of a landlords needs and perspective. He is very professional and experienced in his field. He remains calm under pressure, can be assertive when necessary, is very organised and you can rely on him and trust that he will get things done. He takes control of things for you , is constructive in finding solutions and making helpful suggestions in order to get things done. He is a good communicator keeping you informed on what’s going on at all times , and has a great sense of humour!
Louise · 12 July 2026
Agent replied · 24 September 2026
Thank you for taking the time to share such detailed feedback about Danish.
We're delighted to hear that your experience working with him over the past eight months has been so positive. It is wonderful to know that his friendly and approachable manner, responsiveness, professionalism, and dedication have made such a difference. We're especially pleased that you value his ability to remain calm under pressure, communicate effectively, provide practical solutions, and keep you informed throughout the process.
Your comments about his organisation, reliability, understanding of a landlord's perspective, and sense of humour are greatly appreciated and will be shared with Danish and his managers.
Thank you again for your kind words and for recognising Danish's hard work and commitment
★★★★★ 5/5
TrustpilotGreat experience overall
I had a great experience overall. Any questions or issues I had were dealt with quickly, and communication was always prompt and helpful. Thank you to Danish Ashraf for the support throughout the process.
Rashed · 26 June 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave such positive feedback.
We are delighted to hear that you had a great experience and that any questions or issues were dealt with quickly and efficiently. Providing prompt, helpful communication is something we strive for, so it is wonderful to know this was reflected in your experience.
A special thank you for recognising Danish Ashraf for the support provided throughout the process. I am sure they will be pleased to hear your kind comments.
We wish you all the best i and thank you for choosing Hamptons.
★★★★★ 5/5
TrustpilotI have been a client of Hamptons in Reigate for many years…
I have been a client of Hamptons in Reigate for many years renting out my semi furnished property. I am extremely satisfied with the service. Their staff are very attentive. Athena and Jessica do an outstanding job at finding the best tenant for the property and ensuring the whole rental process goes smoothly. And similarly once rented property management presently handled by Conny has been really excellent, making sure that any issues are promptly reported and then get fixed. So all in all I can highly recommend Hamptons.
Graham · 12 March 2026
★★★★★ 4/5
TrustpilotRemoval of Canting Tree Close to Shed and Fence
We had struggled to find someone capable/willing to remove a large canting tree at the very end of our garden, next to a shed and a fence. Mandy Dorta thought outside the box and managed to achieve this through someone, quite rightly, she thought could achieve this. If the tree had come down it would have caused serious damage but Mandy Dorta was proved right as the chosen person did a very difficult job very well, especially given the lack of parking outside the house. Thank you Mandy.
Sandra · 12 March 2026
★★★★★ 1/5
TrustpilotVery bad experience
Very bad experience. Incompetent staff who don’t listen and try to fob off repairs. The property we were given is so badly built whereby there’s massive gaps in doors that Hampton came and put some cello tape to stop the cold drafts. Absolute joke of a company. An emergency toilet repair was reported and Hamptons said to manage with buckets of water down the toilet till office opens after bank holiday. A washing machine provided with property was left for over 3 weeks until somebody bothered to respond to my constant reports almost everyday. No apology just absolute incompetence from staff who simply don’t care about repairs just collecting rent. We are a family which includes vulnerable tenants yet completely ignored and almost bullied not to report repairs
Sim · 24 May 2026
Agent replied · 24 June 2026
Thank you for sharing your feedback with us.
We are committed to providing a high standard of service and are disappointed to learn that you feel we have fallen short on this occasion. We take all feedback seriously and would welcome the opportunity to understand more about your experience.
If you would like us to investigate your concerns, please email customercare@hamptons.co.uk with your contact details and any relevant information, and a member of our team will be in touch.
Thank you for bringing this matter to our attention.
★★★★★ 5/5
TrustpilotI have been using Hamptons to help me manage a property
I have been using Hamptons to help me with the rental of my property since they moved to Blackheath. I recently have upgraded to their management service and I couldn’t be more delighted with the service I’ve received from the entire team there. My point of contact there is Abida Tasnim who is simply superb. Her response time is immediate and her attention to detail and professionalism second to none. I feel in very safe hands there with her and Alan Van and could not rate this Blackheath branch highly enough.
Ailish · 15 May 2026
Agent replied · 24 June 2026
Thank you for your wonderful feedback.
We are pleased to hear that you had a positive experience with our team. Knowing that our efforts have been appreciated means a great deal to us, and your comments will be warmly received by those involved.
Thank you for taking the time to share your experience. We truly value your feedback and your support.
★★★★★ 5/5
TrustpilotSelen has been our property manager for…
Selen has been our property manager for several years and she always provides an excellent and responsive service when we raise issues with the flat with her.
Ryan · 16 June 2026
Agent replied · 24 June 2026
Thank you for taking the time to leave a review.
We are delighted to hear that Selen has consistently provided you with excellent service over the years. We understand how important it is to have a property manager who is responsive and supportive when issues arise, and it is wonderful to know that Selen has been able to deliver this for you.
Your kind feedback is greatly appreciated, and we will be sure to share your comments with Selen and her management team. Recognition such as this means a great deal and reflects the high standards of service we strive to provide.
Thank you once again for your continued trust in Hamptons.
★★★★★ 1/5
TrustpilotUnprofessional and costed me more money . Avoid !!
Very disappointing and unprofessional service despite taking so much money for fully managing the rental of my apartment. Hamptons property in charge mismanaged payments on the property on multiple multiple occasions leading to damages being paid out and most recently Hampton’s completely washed their hands of any accountability on debt from non-payment of a service charge despite managing the property at the time forcing me to make payments of several hundreds to close the case. During the rental period services such as routine inspections that were handled by Hampton did not notice and report a massive leak and mould which again led me to spending a lot in maintenance and replacement costs. This could’ve been avoided if the inspection service was thorough. All in all Hampton has costed me a lot of money when managing my apartment while taking a lot of money for nothing. Avoid at all costs. I will certainly not be listing my apartment again with Hampton’s.
Krupa · 7 May 2026
Agent replied · 24 June 2026
Thank you for taking the time to leave a review. Providing excellent customer service is extremely important to us, and we are sorry to learn that your experience did not meet your expectations. We would appreciate the opportunity to look into the concerns you have raised. Please contact customercare@hamptons.co.uk with your details, and a member of our Customer Care team will be happy to investigate. Thank you again for your feedback.
★★★★★ 5/5
TrustpilotThank you to Danish
Danish has been very efficient and reliable in managing matters during our tenancy. We recently had an issue in the apartment, and he immediately contacted the landlord and proposed a practical solution. Thanks to his sound judgment, the landlord accepted his suggestion without hesitation, and the problem was resolved within three days. He also follows up to ensure matters are properly resolved and has made the process straightforward for us as tenants. His support as a property manager has been much appreciated.
Ada · 22 December 2025
★★★★★ 5/5
TrustpilotGreat Service
Hamptons have been managing my property in Windsor for a number of years with great service. Big shout out to Patryk Lehmann, my property manager, for fast response, getting things done and giving both my tenants and myself a great experience. Thank you.
Mr · 23 September 2026
★★★★★ 5/5
TrustpilotDanish is an exceptional professional…
Danish is an exceptional professional who I would highly recommend. Very good service!!
Nicolas · 5 September 2026
Agent replied · 24 September 2026
Thank you for your fantastic 5-star review.
We are delighted to hear that Danish provided such exceptional service. Delivering a professional and positive experience is something we strive for, and it's wonderful to know that Danish made such a strong impression.
We really appreciate your recommendation and your kind words, which will be shared with Danish and the team.
Thank you for choosing Hamptons.
★★★★★ 5/5
TrustpilotOur property manager Patryk has been…
Our property manager Patryk has been great, quick to reply, easy to talk to, and sorts any issues raised quickly. All in all he has delivered a constant, professional and proactive approach. He has made the whole process of renting hassle free.
Mo · 23 September 2026
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