Every review we hold for the City of London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI absolutely have to rave about Agent Gabby! She’s super professional, knows her stuff, and responds incredibly quickly, she made the whole process smooth and stress-free from start to finish. Her eye for detail and genuine care for clients are next-level, and if you’re after top-tier service, she’s the one to go for!
Kiki · 16 November 2025
★★★★★ 5/5
GoogleI would like to especially thank my property manager, Sharleen, who has been very responsive, and helpful throughout the past six months of my tenancy with Goldstone. When I had an issue with the heating and washing machine, she resolved them promptly and efficiently.
Zimo · 16 January 2026
★★★★★ 5/5
GoogleGabby provided best service she’s really nice
Luffy · 16 December 2025
Agent replied · 16 April 2026
Thank you for your kind review, your recognition is hugely appreciated. Our team will only continue to grow and improve with your support and honest feedbacks.
★★★★★ 5/5
GoogleGabby provided best service she’s really nice.
Zhi · 16 December 2025
Agent replied · 16 April 2026
Thank you for your kind review, your recognition is hugely appreciated. Our team will only continue to grow and improve with your support and honest feedbacks.
★★★★★ 5/5
GoogleTilly has gone above and beyond to make the whole experience smooth and stress-free. She has been easy to contact, quick with replies and so helpful! Couldn’t have done this move without her. Thanks Tilly!
Jessie · 11 June 2024
★★★★★ 5/5
GoogleSharleen truly stands out for her dedication and professionalism. She handled everything efficiently and was always willing to help. A great representative of Goldstone Letting and Management Ltd.
Llmy · 16 January 2026
★★★★★ 5/5
GoogleGoldstone has helped me rented my new flat. Specifically Tilly, my letting agent, has been very helpful, answering all my questions regarding renting in the UK and streamlining the process.
Any issues that arise from moving in were quickly resolved by the agency. This included clearing all the previous bills outstanding before moving in and getting a contractor to fix certain areas around the flat.
Te-Lin · 1 October 2024
★★★★★ 5/5
GoogleTilly was absolutely brilliant throughout the whole process of the tenancy agreement, she was incredibly quick to deal with any issues!
Joe · 11 March 2024
★★★★★ 5/5
GoogleGabby provided excellent service and was extremely kind and professional. She was very helpful throughout the whole process
Ou · 16 December 2025
★★★★★ 5/5
GooglePleasure working with Sharleen, great communication with contractor and tenant well done
Hatney · 16 January 2026
★★★★★ 5/5
GoogleGabby provided best service she’s really nice
Mingxing · 16 December 2025
★★★★★ 5/5
GoogleAgent Gabby so pretty!I love Gabby!!!!Wonderful Agent Gabby!!!!
黑蜘蛛 · 16 November 2025
★★★★★ 1/5
GoogleFraudulent agency, do not use them, I had to file a criminal and fraud report to the police because they agreed for my deposit to be released without my consent and they returned it to a bank account that does not belong to me. It makes no sense, this is a scam.
Aness · 11 January 2024
★★★★★ 5/5
GoogleI have a wonderful experience with Gabby! Have recommended my friends to rent from Gabby.
Kai · 15 March 2025
★★★★★ 5/5
GoogleHighly recommend letting agent Tilly, she helped us find our ideal home also rent our own property out. She is very professional, efficient and pleasant to work with!
DI · 2 June 2024
★★★★★ 5/5
GoogleHad a great experience with Tilly who was incredibly helpful getting our move sorted. She went above and beyond and we felt supported the whole way. Highly recommend and thanks again, Tilly!
Zara · 11 March 2024
★★★★★ 1/5
GoogleI've had a disappointing experience with this estate agent. Their responsiveness has been consistently slow, and I've found that they often try to impose fees that lack transparency and don't make sense. It's been frustrating dealing with these issues.
- · 13 September 2023
★★★★★ 5/5
GoogleI had super nice experience from this estate agent. Sisi helped me find my flat, she is kind and replies very quickly all the time.
Jingwei · 13 October 2023
★★★★★ 5/5
GoogleTilly helped me in securing my first rental property in London. Easy process, great communication. Would definitely use their services again.
Serena · 11 January 2024
★★★★★ 5/5
GoogleMany thanks to goldstone letting and management for their continued help. Their service is very professional and the staff is friendly and approachable. Highly recommended!
ZhongYu · 14 August 2023
★★★★★ 5/5
GoogleGreat service by Tilly. Entire process was very smooth and well explained.
Ahmet · 11 March 2024
★★★★★ 5/5
GoogleMy intermediary, Tilly O'Brien, provided an efficient and fast service Very pleasant experience!
Petite · 10 February 2024
★★★★★ 5/5
GoogleSisi helped us find our new place - she was super helpful, accommodating and an overall pleasure to work with.
Clarissa · 15 July 2023
★★★★★ 5/5
GoogleThe most amazing straight forward and friendly service
Rhys · 14 August 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.