Trusted Agent profile · City of Edinburgh
★★★★★
48 reviews across 1 platform
142 St Johns Road, Edinburgh, EH12 8AY, City of Edinburgh, EH12 8AY
Neilsons Solicitors & Estate Agents's office in City of Edinburgh, at 142 St Johns Road, is rated 4.1 out of 5 across 48 reviews on 1 platform.
Every review we hold for the City of Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Service & Attention to detail
I have used Neilsons twice, first to purchase a flat and later to sell it, and both experiences were handled with a high level of professionalism. The team were efficient, well organised, and maintained clear communication throughout each stage of the process.
5/5
TrustpilotBrilliant service from everyone…
Brilliant service from everyone involved in a recent property sale. Very quick at communicating any updates on how your sale is progressing
5/5
TrustpilotHighly recommended- 10/10 service
Have used Neilsons for buying/selling many times over the past 10 years and they have been fantastic. Very easy to deal with and always there to help. The team are well connected and are very efficient with the processes. Highly recommend.
5/5
TrustpilotSmooth & Professional Purchase and Sale journey experience
I recently sold and purchased a property having experience of selling and buying previously with other estate agents. I can honestly say Diane and her team based at the Bonnyrigg branch truly do provide a great integrated legal and estate agency service.
1/5
TrustpilotNeilsons Corstorphine
Neilsons Corstorphine. Asked them to represent my mum. Lawyer left whilst acting on her behalf and Neilsons never told us. We were waiting for a reply and messaged them after 2 months to find out that he had left and they advised that they don't tell clients when lawyers leave?! It took over 2 weeks and multiple calls to eventually speak to another lawyer.
5/5
Trustpilot⭐️⭐️⭐️⭐️⭐️
We recently moved home and used Neilson Solicitors & Estate Agents, and I honestly cannot recommend them highly enough. From start to finish, the whole team was absolutely amazing.
1/5
TrustpilotWhat started off well with the sales…
What started off well with the sales team putting property on the market swiftly and great communication with Siobhan, quickly turned into absolutely appalling service from Anne.
5/5
TrustpilotExceptional Service
I would not hesitate to recommend Neilsons if you are considering selling your home. We used them for the recent sale and purchase of our flat in Edinburgh.
5/5
TrustpilotHad great service from Neilsons on…
Had great service from Neilsons on recent house sale , took care of the photos , plan and video via Planography photo business.advised us on price and strategy to maximise the final sale price. Had them do our viewings whilst on holiday too. Forty viewings & nine offers in two weeks. We were in a small chain and we are not the most patient people but Neilsons answered our emails and enquiries and pushed our sale through eventually to our satisfaction.
5/5
TrustpilotThe most outstanding service
We honestly couldn’t have asked for a better experience selling our first home with Neilsons from Lewis and Kirsten. From start to finish, the service was outstanding.
2/5
TrustpilotBad experience with Neilsons
As first time buyers we relied on Neilsons to guide us through the house buying process, but we didn't feel we received the best service and it was really disappointing. They made huge mistakes in the process, they got our move in date wrong which lead to a last minute rush in sorting out the paper work to allow us to move on time. They provided us with final payment figures which were incorrect. We gave them two stars because once the payment was made they did move things along quite quickly and were helpful in getting the paperwork sorted in short notice. Personally, I wouldn't use this company.
5/5
TrustpilotKirsten Olverman is very quick off the…
Kirsten Olverman is very quick off the mark and informative . will always respond to phone and email enquires promptly. Neilsons at St Johns Road a great branch
1/5
TrustpilotNeedless stress. Choose another conveyancing company.
Very poor communication, miscalculation of due taxes, not paying Revenue Scotland within the 30 day period resulting in Revenue Scotland sending us penalty notice and fine. Just some of the issues.
5/5
TrustpilotFantastic service from Kirsten
Fantastic service from Kirsten. She is an excellent communicator and was very quick in returning my phone calls.
5/5
TrustpilotNeilsons have been amazing from start…
Neilsons have been amazing from start to finish in aiding with me with buying a house in a complicated divorce situation.
1/5
TrustpilotIncompetence unlimited
The sales team at the Corstorphine branch were incredibly helpful and informative, as were all the staff I dealt with in the office.
1/5
TrustpilotTake care to read the deeds of a property before you buy. Neilsons not always truthful
Be careful when buying a property from Neilson's that the information you are given is correct. At present the firm has a flat on the market in Edinburgh which states there is a garden to the rear. This is incorrect - the area is a 'drying green' which makes a huge difference to the use/non-use of this area. You have been warned ...
1/5
TrustpilotI wouldn’t use them
I wouldn’t use them. They got the figures wrong for conveyancing and are now demanding more money for their mistake after completion.
1/5
TrustpilotA Masterclass in Customer Service
I booked viewings for two properties and even received helpful reminders the day before, great start! Unfortunately, that’s where the good service ended.
1/5
TrustpilotThey make unsolicited phone calls
They make unsolicited phone calls. Unimpressed. Unprofessional.
5/5
TrustpilotSecond time I have used Neilsons this…
Second time I have used Neilsons this time for a purchase and as usual everything was dealt with in a professional and efficient manner by Anne and Kara. This company are very customer friendly and everyone I spoke to were helpful.I will be back when I sell my property.
1/5
TrustpilotA more painful process than necessary
5/5
TrustpilotGillian Linton very helpful and quick…
Gillian Linton very helpful and quick to respond . bonnyrigg branch
5/5
TrustpilotDid what they were supposed to do in the way it should be done...
Recently sold and bought with N. Professional, efficient and friendly from the initial visit to the final paperwork.Great example of best practice.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Neilsons Solicitors & Estate Agents's City of Edinburgh office has 48 reviews across 1 platform: 48 on Trustpilot (across the whole business).
Neilsons Solicitors & Estate Agents City of Edinburgh is rated 4.1 out of 5 across all 48 reviews.
Neilsons Solicitors & Estate Agents City of Edinburgh, 142 St Johns Road, Edinburgh, EH12 8AY, City of Edinburgh, EH12 8AY.
