Trusted Agent profile · Cippenham, Berkshire
★★★★★
113 reviews across 1 platform
33 Elmshott Lane, Cippenham, Berkshire, SL1 5QS
Staples and King's office in Cippenham, Berkshire, at 33 Elmshott Lane, is rated 3.1 out of 5 across 113 reviews on 1 platform, including 113 Google reviews rated 3.1.
Every review we hold for the Cippenham office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service from the agents. We were purchasing a property and they were thorough and understanding from the get go and throughout. Especially Richard who was an absolute pleasure to deal with - polite, responsive and very knowledgeable.
5/5
GoogleThanks Loads to Clare, Richard & Tim. Really great and knowledgeable people to deal with from the start. Ive just sold my flat through them and they were really on the ball. Couldnt ask for a more straight estate agents to use. Very honest and reliable company ;-) ????
1/5
GoogleDoes not answer phonecalls or emails. Didn't show up to a viewing and then told us it was 'Due to Covid' and 'they never show up to viewings these days' except the homeowner didn't have a clue we were coming and there were 4 people in the house so we were more at risk of Covid than if just one *face-masked* estate agent showed us around an empty property. We later found out they had been disinstructed from that property the previous week. So unsure about why they 'organised a viewing' in the first place. We made an offer through a different agent and S&K changed their own sign outside the house to 'Sold' as if they had done any work at all. Will not ever use them for selling our own house.
1/5
GoogleThe worst company ever They ask us to pay £300 after viewing and once they do referencing they start to search for any reason in order not to give us the house but we keep going with it providing more and more details and documents till we reached guarantor stage, they continue the same way of requesting more and more documents knowing that they are not a Tax authority or a governmental company which has the right to ask for all this details Not yet the referencing completed but they put the house again for rent and they break the agreement more than that they are not willing to return our money back Please avoid this company
1/5
GoogleThe person who answered the call and booked our viewing then called for a follow up I Believe her name was Sophie, was extremely rude and not accomodating. Even though the property was actually unoccupied, she refused change the appointment or even offer and alternative time slot and was very blunt(specifying a viewing won't take more than 10 minutes) bare in mind we don't live local in the area which is extremely inconsiderate. On the other hand the person who did the viewing was extremely polite and professional,which made us really consider putting an offer on the property. The follow up call, I said we need to look at our finances (I was asked if I wasnt aware of the price before I booked the viewing?!) I found that so rude, really put me off viewing any more houses with this estate agent.
1/5
GoogleThey are very rude, unprofessional letting agent. They are only concerned about money. No timely service will be provided after you let the property. Inspite of agreement with them, third party will inspect property to find fault and make sure that your deposit is not returned. Very ride and bad letting agent in the area.
1/5
GoogleThe worst company ever They ask us to pay £300 after viewing and once they do referencing they start to search for any reason in order not to give us the house but we keep going with it providing more and more details and documents till we reached guarantor stage, they continue the same way of requesting more and more documents knowing that they are not a Tax authority or a governmental company which has the right to ask for all this details Not yet the referencing completed but they put the house again for rent and they break the agreement more than that they are not willing to return our money back Please avoid this company
1/5
GoogleExtremely rude staff. I have been renting for the 9 past years but I've never come across staff who are so self entitled and unprofessional.
1/5
GoogleIf there is zero rating available.I will definitely give.They are very rude, unprofessional sales agent. They are only concerned about money. No timely service will be provided. They wasted our time. They do not know about someone time.Very rude and bad sales agent in the area.
1/5
GoogleI advise not to go with this people they are wasting your time. Totally time wasters went to see few properties of them. They look for big big offers& if you ask any questions about property you will never get any they hide the truth. Mould issues properties they are offering to you. Be careful with them. Very poor customer service. There's one lady in the office she is very unprofessional when talking to people. You can not resolv a problem talking to them. They cheat people. They look people who uneducated to rent propties coz they never ask any questions about any issues. Totally time wasters.do not go to them. If you go you will realise after sotimes later you will remember what I said. Do not go. Do not go . don't goooo. You will be under stress........
5/5
GoogleI initially contacted Staples & King regarding selling my home to a housing association, I must admit I was a little apprehensive, because I didn’t believe I’d get full market value. However after Richard negotiated with them, I received an acceptable offer and I subsequently completed six weeks later. I would have no hesitation in recommending this scheme as it has enabled me after several months of trying to sell my home through an alternative estate agent. A huge thank you to all the team at Staples & King.
1/5
GoogleWouldn't recommend this company to anyone. people in sales are very unprofessional and make fun of there customers while the phone is down. They are arrogant and are compulsive liars. I know this because I've worked there myself(not just saying all this cause I don't work there anymore) so I know everything that's been said. They pretend that there busy when the phone rings but they aren't busy there sat at there desk drinking coffee watching the phone ring. this is no way to run a "professional" company wouldn't recommend them at all.
1/5
GoogleMost irresponsible letting agent I have seen in UK in last 15 years, they are just after money with zero customer services. They are renting houses which are unsafe and falling apart, can’t believe Slough council are sitting with their eyes closed and not shutting these crooks down. I had wardrobes doors falling down, fire alarm not working are some to highlight, bath tub blockage... it takes months if not weeks for them to fix! They will simply don’t respond, if you are lucky to get response then their answer would be “we will check with landlord”! If you have children and want them to meet accidents, then please go ahaed
5/5
GoogleWe sold our property through Staples & King. They are the most popular estate agency in Slough Cippenham. We found them to be very knowledgeable and they guided me through the thought process as a seller. Richard and Tim are lovely and easy to talk to. Tim would contact me every week to give me an update and we would discuss what is the best thing to do. Thanks so much, Tim! It is quite a daunting task when selling a property. With their help and attention to detail, the process becomes more bearable. :P Great work, Staple and King! Thank you so much for your help!
5/5
GoogleI can thororoughly recommend Staples and King if you are looking to let your property. I had a situation with a tenant with regards to vaction after I had sold my peoprty. Laura Kingston deserves a special mention, and a pay rise(if you are She went over and above to make sure the vaction went through in very difficult circumstances, and followed the process all the way through to the end. I would not have completed my sale and lost a lot of money if she had not put in all the hard work and worked with me until the end to see it through.
1/5
GoogleAvoid. Male staff (2) appear rude and curt on the telephone and hide away in the back of the office down a corridor if you try to find them in person. They do not answer questions and give appearance of being constantly busy (however this seems to be false) - too busy to help in fact. The females at the front of the office (2-4) at least answer your questions and are not so rude. However, they have to refer questions back to the rear of the office and the senior unhelpful staff.
5/5
GoogleExcellent service! All staff i spoke to were friendly & polite. Clare recognized i was a fish out of water and went well above the call of duty in helping me navigate the complexity of the buying chain which was a life saver given there we're about 7 stakeholders involved (Mortgage, Help-to-buy, Buyers Solicitor, My Solicitor, Assisted Buying Rep, Surveyor, Developer selling my new flat etc...). I'm pretty sure you don't get any of this through Purple Bricks! Solid recommendation from me
1/5
GoogleI had them out to value my house and I think, because they had sold a previous property for me, they presumed I would automatically use their services again. However, when they realised I had sold my house via another agent, they impertinently sent me a letter stating how disappointed they were I had not chosen them. I felt such action was unprofessional and very uncalled-for and, had they not noticed how quickly my property had been sold and, more importantly, at £30K more than their valuation? Three other agents had given exactly the same higher valuation and, obviously, they were all spot-on!
5/5
GoogleI have used different agencys before, but with this agency I am verry happy, definetly recomand it... Beverley was verry helpful and patient with us...
1/5
GoogleVery bad customer service once they booked the valuation appointment then one day before they cancelled it, said it’s waste of time to go there so we do valuation from the office.
1/5
GoogleDon't bother ... Just don't
2/5
GoogleHaven't worked for me as never been able to get me the deal for rental but might be good for others
2/5
GoogleThe person renting has no rights, the agency does not care about the conditions under which the apartments are rented, they charge their own fees, the communication with them is very poor, they always do everything to get out of everything, I do not recommend staying away from them
1/5
GoogleSTAY AWAY Unprofessional from top to bottom! No comms, no feedback, no replies to any …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Staples and King's Cippenham office has 113 reviews across 1 platform: 113 on Google.
Staples and King Cippenham is rated 3.1 out of 5 across all 113 reviews, and 3.1 out of 5 on Google from 113 reviews.
Staples and King Cippenham, 33 Elmshott Lane, Cippenham, Berkshire, SL1 5QS.
