Staples and King reviews

★★★★★ 1/5

Google

I strongly advise both tenants and landlords to think twice before dealing with Staples & King. My experience during tenancy exit was characterized by non-responsiveness, uncoordinated contractor dispatches, and unreasonable attempts at deposit deductions. Key issues to be aware of if you rent with them: Complete Lack of Communication: They routinely ignore time-sensitive written communications. When I reached out via email regarding a delayed parcel delivered post-tenancy, my messages were completely ignored. Unquoted Contractors & Lost Property: Instead of communicating or providing a quotation, they unilaterally dispatched a contractor to the property without prior warning. As a direct result of their refusal to coordinate or reply to my emails, my parcel was lost, and they subsequently attempted to pass contractor fees onto me. Unreasonable Exit Claims: Despite being a cooperative tenant who accommodated every inspection and actively protected the property, Staples & King attempted to make excessive deposit deductions upon my exit. They tried to charge for pre-existing issues and standard wear-and-tear on aging fixtures ignoring their own check-in inventory records. If you value clear communication, respect for your personal property, and fair dealing, look elsewhere. Staples & King demonstrated a complete lack of professionalism and care once the tenancy came to an end.

Suleyman · 15 August 2026

★★★★★ 1/5

Google

For sale sign mistakingly erected against my property wall. When I called Staples & King to ask for it to be removed I was told firstly it wouldn't happen until the next day, when I insisted it was removed today I was passed over to Richard King the company director who advised me the signs were sub contracted out and it wasn't his problem. Nice touch Richard. Coincidentally, we are in fact going to list our property for sale this week and had shortlisted your company to complete a valuation. That obviously will not be happening now. Sometimes these things happen for a reason. Choose your words carefully next time Richard. There is absolutely no place for being rude to anyone. If the company director behaves like this I can only imagine why the past reviews for this branch are not very good.

Howard · 20 March 2025

★★★★★ 1/5

Google

Be very careful. Ex renter through this company. Typical shady and dodgy dealings you expect with small time estate agencies. Attempted to con us out of our deposit with unsubstantiated claims. We have proof before and after so happy to go through TDS But it’s more time and stress getting our money back.. Please think twice if you decide to rent a property through them. I’m not an unreasonable person but it’s clear as day they have attempted to extort us despite us renting for 2 years and always paying on time and going above and beyond to be responsible and respectful tenants. Very bad taste in my mouth please do yourself a favor and avoid at all costs! As you can see I’m not the only one who has had a negative dealing with these lot. Rude, unprofessional con-artists seems to be a common theme.

Connor · 15 April 2026

★★★★★ 5/5

Google

I dealt with Dave regarding a property on Deniss Road Slough. He was extremely helpful during the viewing, and the entire transaction proceeded smoothly. I would highly recommend dealing with him, he is highly experienced and very professional.

Dr · 20 February 2026

★★★★★ 1/5

Google

Fraudulent AGENTS I had an awful experience with the estate agent. They wasted three crucial weeks of my time after taking my deposit, processing my references (which were approved in two days), and even giving me a provisional move-in date. Just a week before I called them to give me key collection date maybe earlier and then they said landlord is doing proffessional cleaning, once done will let me know . After three days, I called again to get an update on the property. The same answer was given. After chasing them again they said the current tenant has not vacate the property and not sure when it will be. Their ensured me as soon the tenant will vacate the property I will be the first one to contact. I Just saw the property today its been Let by as seen in image. It should be investigated for misleading. Due to their communication and information nearly left me homeless, especially with the upcoming festival season, making it difficult for someone with a full-time job to find a new place after receiving notice to vacate current home. This situation reflects extremely poor customer service and should be investigated to prevent them from making anyone else homeless in pursuit of extra commission. It’s unacceptable that the property was rented out to someone else after all the agreements and references were completed with me. I highly recommend people not to use their services 0

Saima · 20 December 2025

★★★★★ 1/5

Google

Bad agent. I would give them a 0 if I could. We saw a property in Slough through Laura. To put it short, due to dire circumstances we had to move out of London. They said we had to give a month notice, and yet the entire process was taking unreasonably long. We wanted to know ASAP when we could give notice, or potentially lose the property. Our references were accepted Thursday, and by the weekend we still didn’t have any confirmation we could provide the aforementioned information to our landlord. Naturally, we got quite frustrated at how carelessly the agent was handling the situation, and I raised my voice. HOWEVER, all of a sudden, we get an email saying we “verbally abused” the agent?!?! The landlord was informed using this aggressive terminology and we lost the property. Thankfully we didn’t give notice because we would’ve lost our own home. Me and my family were quite taken aback. There were, no exaggeration, ZERO, insults, threats or even criticism thrown at Laura. Not sure how long she’s been in her role but considering the nature of it, she should know that customers will get frustrated when you’re dealing with THEIR LIVELIHOODS. Be careful upsetting this agent in any way or you’ll lose your chance at getting a home! Absolutely awful

Paul · 20 March 2024

★★★★★ 1/5

Google

Had several dealings with this estate agent by simply trying to book viewings. Every time they were extremely rude, and unprofessional. Say they will call you back and they don’t I tried to book a viewing the next morning after a property was advertised. Was told I could only have a 9.50 slot when there was other slots available. Rang back again spoke to Clare who said the property was now sold when I said that the open day wasn’t until the weekend she back tracked and said I will call you back. No call back again received won’t bother with them absolutely appalling customer service.

Jav · 20 March 2023

★★★★★ 1/5

Google

Having rented numerous properties privately for over a decade, I can unequivocally state that Staples & King is by far the most incompetent, unprofessional, and fraudulent company I have ever encountered. The property I rented was handed to me in an utterly appalling condition, which is fully supported by the photographic evidence I have attached. Over the course of my tenancy, I made extensive improvements at my own expense, replacing filthy and mouldy fixtures, ultimately leaving the property in far better condition than when I received it. Despite this, Staples & King had the audacity to attempt to take money from my deposit for cleaning. To make matters worse, they failed to properly wire the off-peak element of the water heater, a critical issue that went unnoticed for 18 months. This error meant I was being overcharged for electricity for the entire duration of my tenancy, yet Staples & King made no effort to apologise or compensate me for the additional costs. Instead, they completely ignored my attempts to address the matter, including my correspondence and photographic evidence. As a result, the process of retrieving my own money through the TDS is still being unnecessarily delayed. Efforts to contact the owner have been futile, as they are blatantly ignoring me. My entire experience with Staples & King has been nothing short of a nightmare. This company is nothing more than a group of untrustworthy, negligent individuals who have zero regard for their tenants’ rights. Avoid them at all costs.

Luke · 31 March 2025

★★★★★ 5/5

Google

We had a good experience with Staples and King when selling our flat. Richard was very knowledgeable and got us a proceedable offer within two weeks of marketing the property at a price close to what we were hoping to achieve. This was just after the first lockdown. Clare then progressed the paperwork for us and was very responsive. The process took longer than we'd hoped but we would certainly recommend this agent. They were recommended to us by our neighbours as they did such a great job for them!

Jess · 20 March 2021

★★★★★ 5/5

Google

Although I do not usually put reviews up, my experience with Staples and King was so positive that I feel like I have to give them the recognition that they deserve. From the moment I first met Richard, who talked me through the entire selling process, I felt comfortable and reassured based on his experience. The staff are always happy to help, easy to contact and a pleasure to work with. I achieved a sale incredibly quickly and Clare King held my hand through the entire traumatic process, acting as as a soundboard whenever I was concerned how matters were progressing. A big thank you to Richard, Clare and the team and I would certainly have no hesitation in recommending Staples and King estate agent to any of my friends and family.

Kennedy · 20 March 2020

★★★★★ 5/5

Google

My house had been on the market with two other estate agents for a few months, they were unsuccessful in marketing my property. Within 2 days of having my house marketed with Staple and King my property went under offer, the sale has gone through within 7 weeks. Richard and Clare have been brilliant through out the sale, great communication, helpful, honest and made the whole process go smoothly. Thank you Richard, Clare and the team at Staples.. highly recommend you to use staple and King.. S.S

Squid · 20 March 2018

★★★★★ 1/5

Google

Avoid - don’t buy through these guys, they are corrupt. A friend of mine brought a place 30k more than what a similar property sold on the same road. He is now going to see if he can sue them for overpriced purchase via consumer act.

Woz · 20 September 2025

★★★★★ 1/5

Google

I had a nightmare with these guys, Having bought the property from them initially thought it would be better to sell with them. An absolute nightmare. No response from them was calling their office for updates daily and nothing. when I tried to remove the property from the market then they threw the contract in my face. Will never recommend these guys to anyone especially Richard.

Andy · 20 March 2021

★★★★★ 1/5

Google

If there is zero rating available then I will definitely give zero. The customer service is terrible. They don't know how to deal with their clients and don't understand their responsibilities. Clients have to take the initiative to call and email them for follow-ups. Even then, they ignore emails and pretend to be in meetings when customers call the office. Every time, I have to visit the office to get feedback, but nothing is achieved. They always blame other parties, claiming they are not responding, but they provide wrong information. This has led to terrible situations for the buyer. I have spent five months and too much money, with nothing achieved. The seller backed out, and Staples and King pretend it’s not their fault. If any first-time buyer wants to buy property, please don’t rely on this agent. Otherwise, your time and money will be wasted, and you will be emotionally disturbed.

Honey · 23 May 2024

★★★★★ 5/5

Google

Highly recommend Richard, David & Clare at Staples & King. They've been honest, hard-working, helpful and proactive, with the sale of my property and purchase of another. I will definitely use them again in future!

Heidi · 20 March 2024

★★★★★ 1/5

Google

Fake friends!!! There was no zero otherwise I would have given 0 out of 5 stars!!!! They don’t understand their clients’needs and they have no heart and a bit of …

Tarandeep · 22 April 2024

★★★★★ 1/5

Google

If there are zero available, I will definitely give a zero rating. They have no sense of work and don't understand the importance of time. I always have to visit in personally to get feedback. The customer service is terrible and they don't respond to emails. I joined in early February, but my work is still not done. Also, their seller backed out of selling the property, and they don't help us in this situation.

Davinder · 23 May 2024

★★★★★ 5/5

Google

Excellent service from David and the team. Long drawn out sale with solicitors at loggerheads, but Staples and King helped resolve any issues and kept me and the buyer fully informed at all times. Would use again, if we move again any time soon

F · 20 March 2023

★★★★★ 1/5

Google

Some time ago, they refused to rent us an apartment three days before we were supposed to move in. In short, they left us homeless, living in suitcases, with no alternative. It was only by a miracle that we managed to find a room so we wouldn't have to sleep outside.

Jarosław · 20 March 2025

★★★★★ 1/5

Google

Awful communication, worst of any agents I’ve used, and that’s saying something

Dominic · 20 March 2026

★★★★★ 1/5

Google

Very rude and unprofessional! I have phoned them several times regarding a few properties. They advertise them as being available but when you phone them they instantly say they are unavailable. They are dismissive and have a condescending attitude towards potential clients in my opinion!

Sammy · 20 March 2025

★★★★★ 5/5

Google

Thanks Claire Rich and David for all your help with the sale of our property...I highly recommend your services .

Glenda · 20 March 2024

★★★★★ 5/5

Google

Just sold my daughters house with them. Sold within 2 weeks after being on the market with someone else for over 5 months! True professionals and would sell with them again without a doubt. Would totally recommend them.

Jeanette · 31 May 2025

★★★★★ 5/5

Google

Thanks Loads to Clare, Richard & Tim. Really great and knowledgeable people to deal with from the start. Ive just sold my flat through them and they were really on the ball. Couldnt ask for a more straight estate agents to use. Very honest and reliable company ;-) 👍🏻 …

Lush · 20 March 2019