Every review we hold for the Church Road office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWhen it came to the sale of my property, I wanted to work with a local Estate Agent, where I could get personal, efficient and friendly service. I found that King & Chasemore fully met my requirements and frequently went above and beyond to assist me. I couldn’t have asked for anything more.
Tony · 16 April 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you for everything…Great work…Also I am very pleased with the gift you sent as a housewarming gift…Thanks Kathryn
Huseyin · 16 April 2023
Agent replied · 21 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSuper helpful and great communication, very happy to have found mine and my partners dream flat thanks to the help of Jen and Jess! Thank you so much!
Elliot · 16 April 2025
Agent replied · 10 January 2025
Thank you for your wonderful 5* review Elliot! We're thrilled to hear that Jen and Jess were able to help you and your partner find your dream flat. Your satisfaction is our top priority, and we're delighted to have been a part of your journey. Best wishes, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleReally prompt and professional lettings agent. We were supported by Jen and Jess based at the Hove branch, who have both been wonderful to work with. Highly recommend!
Maddie · 16 April 2025
Agent replied · 16 April 2026
Thank you Maddie for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe were tenants looking for a 2 bed, close to the sea and restaurants as well as a garden safe enough for our disabled cat and a new dog. We found our experience with Kathryn and Kate completely apart from all other estate agents during our search, they helped us find the perfect place and provided a lot of detail which helped us confidently make our decision. They were really helpful throughout the process and also seem to have a good relationship with the land lord so knew we’d get on.PositiveProfessionalism
John · 27 August 2021
Agent replied · 21 June 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKathryn was really helpful helping us with the property we liked, she dealt with things nice and quickly with the landlord and kept in contact throughout.
Decadance · 22 June 2022
Agent replied · 21 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI rarely leave reviews as I seldom experience anything that is deserving however I have recently moved in to a property that i have let from the office in Church road Hove and the service I received from start to finish was fantastic.
All staff members I had communication with were friendly and professional and made the process so easy.
They went out of their way to assist me with all my queries promptly and I felt like they actually cared. I have a small dog which makes it very difficult to find a nice property. Instead of saying .."no sorry cant help" as Id experienced with ALL other agencies who had treated me like I had a contagious disease because I had a pet!... they negotiated with a prospectve landlord on my behalf and found me a lovely property for us both.
I cant thank them enough! They are a great bunch of caring people who went out of their way to find me my new home. Well done Team...exceptional service!
Mandi · 22 June 2021
Agent replied · 21 June 2024
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleJayden was attentive and very communicative throughout the moving process. He was nothing but attentive to my grandmother throughout the move and we’re very grateful for his help! We would recommend him highly!
Fenella · 16 April 2024
★★★★★ 1/5
GoogleKept my holding deposit and put the property I secured back on market. Do not rent from them! They have been reported to property ombudsman
Roxana · 16 April 2025
Agent replied · 24 October 2024
Hi Roxana,
I'm sorry to hear about your experience. Please contact us at review@countrywide.co.uk so we can look into this matter further.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleJen McIntyre was incredibly helpful, responsive and friendly. She really eased our transition into our new house with great organisation. Thank you for going the extra mile.
Sarah · 19 March 2025
Agent replied · 26 May 2025
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJess and Jennifer both slayed at their job. Both brought a lighthearted approach which made the whole process go smoother. Appreciate them a lot
Maddy · 16 April 2025
Agent replied · 21 June 2024
Maddy, many thanks for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKathryn was really helpful helping us with the property we liked, she dealt with things nice and quickly with the landlord and kept in contact throughout.
Marketing · 11 January 2022
Agent replied · 10 January 2025
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExtremely friendly and helpful team, very quick to sort everything out!
Oliwia · 4 September 2025
Agent replied · 9 September 2025
"Thank you for your wonderful review! We're so glad to hear that our team was able to provide you with quick and helpful service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJen, Jess & Stephanie are a fantastic team at King & Chasemore - always helpful and friendly and a pleasure to deal with
James · 16 April 2025
Agent replied · 9 December 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy foray into being a tenant for the first time was interesting! I walked around Hove and spoke to 11 lettings agents, of them - Kate at King & Chasemore was by far the most helpful, friendly and genuinely made me feel she had time to talk to me.
I returned from my travels a month later and went straight back to her, she found me the most fabulous basement flat in Hove and the rest is history! I highly recommend King & Chasemore in Hove; Kate, Hannah and Zoe have all been quick to respond to my queries, helpful with advice and have a good sense of humour when it is needed. Thank you to the whole team, I am genuinely grateful for your help.
Kendra · 22 June 2020
Agent replied · 21 June 2024
Thank you for your glowing 5* review of our local team. It is always great to read such positive comments from our clients. Kind regards, Scott
★★★★★ 5/5
GoogleKathryn and Hannah in the lettings team at King and Chasemore Hove are brilliant! They've helped us at every stage, from organising contractors to do work around the flat, through to finding great tenants. They're always on hand to offer expert advice and have made the whole process so much easier. I have no hesitation in recommending them.
Simon · 22 June 2023
Agent replied · 21 June 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe are currently going through a purchase and sale of our property using King and Chasemore. Can honestly say that so far Rodger and Loren have been a great help. They have both been available around the clock and very helpful throughout so far. I would highly recommend using them for their honesty and hard work to achieve all parties goals.
The added bonus and recommendation of Justin (mortgage broker) has also been a great help.
Thanks for everything and fingers crossed for a speedy completion.
Jason · 23 June 2019
Agent replied · 21 June 2024
Thank you Jason for the glowing 5* review and recommendation. I will of course pass on your high praise to the King & Chasemore team in particular Rodger, Loren and Justin.
All the best for a speedy completion.
Kind regards, Lucy.
★★★★★ 5/5
GoogleI had a great experience with King & Chasemore. Dealt mainly with Kate and Rebecca but the whole team seem friendly and efficient. They sorted out my rental while I was in South Africa - with Kate Thompson taking me on a Whatsapp video tour around the house! They gave me a full photo inventory of everything when I came into the office to sign and go through the documentation (this took 20min max) and now I’m in my flat with everything sorted. Seriously so efficient, flexible and responsive - not to mention friendly which makes such a difference! I would definitely recommend them.
Tarryn · 23 June 2019
Agent replied · 21 June 2024
Tarry, thank you so much for your kind words, 5* review and recommendation. I have passed this on to the King & Chasemore branch team. Good luck in your new home. Kind regards, Mark
★★★★★ 5/5
GoogleFriendly and efficient. Had a lovely experiencing finding my new home with Jen & Stephanie at King & Chasemore.
Bridget · 16 April 2025
Agent replied · 16 April 2026
Thank you for taking the time to leave us this amazing 5* review Bridget. Kind regards Lucy, Customer Relations.
★★★★★ 1/5
GoogleThe worst experience with a letting agency. My husband, our 2 years old and myself have been left without accommodation on a Friday afternoon (3 days away from the date we were giving our old flat back).
We visited the flat in the summer, it needed work but after negotiations with the landlord we agreed to take it and do some of it ourselves for a lower rent.
We did notice a weird smell in the entrance on the first visit and ask the letting agent to find out what it was and make sure that was fixed before we move in (we thought that was the fish & chips shop next door).
We got a call from the agent 2 days before we were due to move in letting us know that the smell was coming from under the stairs and it was because it was infested with rats but being Cleaned and fixed. The agent even ask me if I wanted to pay the deposit that day on the phone. Which obviously I refused and I asked her to see the flat one last time before we pay or sign anything.
Few days later on the Friday the agent was over 1hour late to show us the flat because the cleaner did not bring back the keys after cleaning the property. After a long wait outside the property she finally arrived and there we found that the flat was not clean, We saw obvious traces of alive rats under the stairs but also upstairs in the kitchen (behind dirty cooker) and under the bath. The place was dirty and not cleared from the previous tenants garbage. Having a toddler we refused to move in or pay any deposit. The agent told us they had nothing else to offer and that was the end of it!!!! Oh yes she apologised and wish us good luck on finding a new house.
Laurie · 23 June 2018
Agent replied · 21 June 2024
Hiya Laurie,
I am deeply sorry to see that your experience with King & Chasemore has not been to the high standards that we expect. It is imperative that all of our Tenants and potential future Tenants receive the highest level of service at all times and I am deeply sorry for any stress and inconvenience caused. Please be assured that all feedback is taken extremely seriously and as a company we are continuously looking at how we can improve our customers journey by putting the Customer at the heart of everything we do .We thank you for bringing these points to our attention and taking the time to leave this feedback. Please could your provide more details to the Customer Care Team who will look into this for you customercare@countrywide.co.uk.
Many thanks, Regan
★★★★★ 1/5
GoogleNightmare not an estate agency!!! We had the worst letting experience ever.
Communication is impossible unless you make an official complaint. People you need to speak to are never available. Property managers are also never available, unless there is complaint from the building management about the leak in the property.
And even after that, the work is left unfinished, the carpet ripped off/central heating switched off (for 10 days in the middle of the winter, seriously K&C?).
The fridge doesn't work in the property? not a problem, only 6 weeks to take a decision. 6 weeks without the fridge with a small baby should not be a problem right.
Nightmare, nightmare and a rip off, they also over charge for everything!!!
Ewa · 23 June 2017
Agent replied · 21 June 2024
Thank you for your above review. Having looked at the account I can see this was dealt with at stage 1 and as advised at this stage there were numerous notes showing communication between various parties. Should you wish for the complaint to be re-investigated please forward to customercare@countrywide.co.uk and we will be happy to do this for you. Many Thanks.
★★★★★ 5/5
GoogleWhen it came to the sale of my property, I wanted to work with a local Estate Agent, where I could get personal, efficient and friendly service. I found that King & Chasemore fully met my requirements and frequently went above and beyond to assist me. I couldn’t have asked for anything more.
Tony · 22 June 2023
Agent replied · 21 June 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA big thank you to the Hove sales team for helping us buy our first home! Everyone in the office was so helpful throughout the whole process, from Amanda at the initial viewing, to Josh really helping us get it over the line. The whole team are so personable and happy to help no matter how big or small the query. Thank you!
Laurie · 22 June 2022
Agent replied · 21 June 2024
Thank you for your wonderful 5* review and your kind words. Best wishes, Lucy, Customer Relations
★★★★★ 5/5
GoogleExcellent service. They took us the process smoothly and updated us on timely when needed. Prompt responses…
Lesedi · 26 March 2025
Agent replied · 25 April 2025
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.