Trusted Agent profile · Chorley, Lancashire

Farrell Heyworth Chorley reviews

★★★★★ Excellent

425 reviews across 1 platform

1 High Street, Chorley, Lancashire, PR7 1DN

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Farrell Heyworth's office in Chorley, Lancashire, at 1 High Street, is rated 4.5 out of 5 across 425 reviews on 1 platform, including 425 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards.

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4.5 / 5

425

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Farrell Heyworth, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Chorley office, from every platform, shown as written. First names only.

5/5

Google

Very helpful and competent team. Alexandra has done an amazing job handling communications with landlord and had helped us get the professionals required involved to move with an offer on the property. Hannah had been tremendous help with mortgage understanding and process of getting paperwork in and getting ball rolling. Definitely recommend their services to others who looking to rent or purchase.

Benita · 28 October 2024

Agent replied · 11 November 2024

Thank you for your kind words and recommendation! We’re delighted to hear that Alexandra and Hannah provided such helpful support throughout your journey. Alexandra’s dedication to coordinating with the landlord and securing the necessary professionals, along with Hannah’s assistance in navigating the mortgage process, are just some of the ways our team strives to make every experience smooth and positive. We truly appreciate your feedback and look forward to helping you again in the future! Best regards, Jeremy Collins Director Farrell Heyworth

1/5

Google

Over the last 2 weeks I have recieved numerous unwanted phone calls from Gary at the Chorley branch. I have my property for sale with another agent in town, which you are aware of but still insist on pestering me to put it on the market with you. Obviously ignoring your calls isn’t working so maybe a google review will. Not an agent I would recommend. I have actually sold my property now and even if I hadn’t after the last 2 weeks of constant unwanted phone calls I would not put it on the market with you. Please remove my details from your system!

Paul · 23 October 2023

Agent replied · 21 March 2024

Thank you for sharing your feedback. We value your time and understand that our proactive approach may not suit everyone. We'll ensure your details are promptly removed from our system, as requested. Congratulations on the sale of your property, and we wish you all the best in your future endeavors. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Alexandra Aspden has been very helpful during the process of buying our home, we would highly recommend !

Ella · 27 July 2024

Agent replied · 26 August 2024

Thank you for your kind words! We're thrilled to hear that Alexandra Aspden was helpful during your home buying process. We greatly appreciate your recommendation and are here to assist you with any future needs. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Farrell Heyworth provided us with a fantastic service. We were moving across the country, with a deadline to meet, however we were struggling to find the time to visit properties. Bethany worked with us and was understanding and flexible to our needs. As a resukt we found a property that was great for our needs and managed to get moved in by our deadline. Really happy with the service and would recommend them.

J · 18 March 2024

Agent replied · 21 March 2024

Thank you for your kind words! We're thrilled to hear that Bethany provided you with a fantastic service, accommodating your needs and helping you find a suitable property within your deadline. Your recommendation means a lot to us, and we're grateful for the opportunity to assist you in your move across the country. If you ever need assistance in the future, please don't hesitate to reach out to our team. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

I recently had my house valued. Gemma was polite, friendly, professional and offered me some well researched information. I cannot fault her approach. She also called before hand to confirm the appointment and introduce herself to me. Some nice touches. Thanks 😊PositiveResponsiveness, Quality, Professionalism, Value

Emma · 27 August 2022

Agent replied

Thank you so much for sharing your positive experience with us! We are delighted to hear that you found Gemma to be polite, friendly, professional and knowledgeable during your house valuation. We believe that providing excellent customer service is key, and we are pleased to hear that Gemma's approach met your expectations. It's great to hear that the little touches, like the call to confirm the appointment, made a difference. We truly appreciate your feedback and thank you for choosing our team for your valuation needs.

5/5

Google

Although I didn't buy a house directly through farell heyworth I did use the broker Anil. He was fantastic and made buying my first house incredibly simple. The staff inside the branch were friendly and very helpful also. I strongly recommend Anil for any future purchase you may make.PositiveResponsiveness, Quality, Professionalism, Value

Michael · 27 August 2021

Agent replied

Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service. Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us. All the best, Jeremy Collins - Director

5/5

Google

We contacted this agency to view some property for our big relocation up north. I initially experienced a hard time with one of the staff, who yelled at me over the phone and spoke to me in a rude manner for calling to find out an update regarding a property we wanted to view. Although he apologised in an email, he really hurt my feelings, as no one deserves to be spoken to in such a manner. Our letting queries were passed on to Bethany, who was very patient and professional in taking the time to recommend a suitable property to my family. Bethany provided exceptionally good service that redeemed the unpleasant service we initially had, and I will recommend her for any service you require. Thank you, Beth, for making this move an absolute relief and for your kindness. It definitely goes a long way!

Tobz · 23 September 2023

Agent replied · 21 March 2024

Thank you for sharing your experience with us. We're truly sorry to hear about the initial negative encounter you had with one of our staff members, and we appreciate your understanding regarding the apology provided. On a more positive note, we're delighted to hear that Bethany was able to provide you with a more professional and patient service during your property search. We always aim to ensure our customers have a positive experience, and it's great to know that she was able to assist you effectively. Should you have any further questions or require additional assistance in the future, please feel free to reach out to us. We wish you all the best with your relocation up north! Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

I currently have a rental property in Standish which was managed with a local agent for many years however, I've had many issues over the last 6 months and decided to change agents. I spoke to 4 agents and Laura Gill at Farrell Heyworth Chorley was by far the most professional and most helpful out of them all.

Tom · 29 July 2019

Agent replied

Dear Mr Prior, Thank you for taking the time to leave us a review. I am extremely pleased to hear you’ve received such a professional service from Laura Gill, one of our fantastic Property Managers. It doesn’t surprise me to hear this as Laura has just won our customer Service award for this quarter in recognition of the stellar world she has done for our clients. I wish you all the best with your investment for the future and can assure you that you’ll be in safe hands with Laura. Kind regards, Chris Heyworth - Director

1/5

Google

ATTENTION ALL LANDLORDS Do not under any circumstances sign a contract with Farrell and Heyworth manage your property, go somewhere else, anywhere else in fact. The contract locks you into using them and to remove your property from them, which you will probably want to after realising that they are incapable, you have to pay 2 months rent and give 3 months notice. Their maintenance team react sluggishly to any requests from you or tenant so much so that you end up dealing with all the maintenance yourself in order to appease your tenant. The prices they quote you for work are 20% - 40% higher than the work costs if you source it yourself, presumably as there is some 'FHAT' as well as VAT included in the price. Their communication is shockingly poor, recently I had The Property Ombudsman uphold and agree with my complaint against them that they had broken TPO code of conduct as they had changed a tenant's payment date without contacting me. Following the ruling my only request was to remove my property from them without having to pay 2 months rent, this was denied by their nepotistic Operations Manager Andrew Collins - a man who's arrogant email tone easily convinces you that he sees you as a total inconvenience whilst also displaying that he suffers from Boss's Son Syndrome. So to sum up, look elsewhere, don't use them. They are terrible.NegativeResponsiveness, Quality, Professionalism, Value

Andrew · 27 August 2023

Agent replied · 29 July 2023

Thank you for sharing your feedback regarding your experience with Farrell Heyworth. We appreciate your input and take all reviews seriously as they help us improve our services. However, we would like to clarify that the issue you mentioned has been addressed and resolved offline through direct communication with our team. At Farrell Heyworth, we strive to provide exceptional customer service and resolve any concerns promptly and efficiently. We regret any inconvenience you may have experienced and assure you that steps have been taken to prevent similar issues from occurring in the future. We value your feedback and appreciate your understanding. If you have any further questions or concerns, please feel free to contact our lettings team directly. Kind regards, Jeremy Collins Director

5/5

Google

Very happy with the service . Gareth is very professional and knowledgeable, very helpful and always keeps us updated, on how things are moving , would strongly recommend.

Wendy · 22 November 2023

Agent replied · 21 March 2024

Thank you for your positive feedback! We're delighted to hear that Gareth provided you with professional and knowledgeable service, keeping you updated throughout the process. Recommendations are valuable to us, and we appreciate your confidence in our team. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Alexandra was very professional yet friendly and kept us informed every step of the way

Christine · 27 July 2024

Agent replied · 26 August 2024

Thank you for sharing your positive experience with Alexandra. We greatly appreciate your feedback and are delighted to hear that she provided professional yet friendly service, keeping you informed throughout the process. If you have any further questions or require assistance in the future, please do not hesitate to contact us. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Amy pass was very helpful and professional A company that I would definitely recommend

Kieron · 13 February 2026

Agent replied · 13 April 2026

Thank you for your kind review. We’re pleased to hear that you found Amy Pass helpful and professional. Providing a high standard of personal service is very much part of the Farrell Heyworth culture, and it’s great to see this reflected in … More

5/5

Google

A very professional yet warm and friendly service, Georgina was very informative and helpful made everything so clear. We highly recommend Farrell-Heyworth to anyone considering selling their home

Laura · 23 October 2023

Agent replied · 21 March 2024

Thank you for your kind words and for recommending Farrell Heyworth. We're delighted to hear about your positive experience with Georgina and our team. Providing a professional yet warm and friendly service is at the core of what we do, and we're glad it shone through in your interaction with us. If you have any further questions or require assistance in the future, please feel free to get in touch. We're here to help. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Really good estate agents, Reiss and Amy were brilliant in assisting me with my needs, I will not hesitate to use them again in the future. Thank you.

Chris · 23 October 2023

Agent replied · 21 March 2024

Thank you for your kind words about Reiss and Amy. We're pleased to hear that your experience with our estate agency has been positive. We look forward to assisting you with your property needs in the future. Don't hesitate to get in touch if you have any further requirements or questions. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Gareth was excellent to deal with, and managed to skilfully sort out an issue that occurred which was out of his hands.

David · 20 February 2024

Agent replied · 21 March 2024

Thank you for taking the time to share your experience. We're delighted to hear that Gareth provided excellent service and successfully addressed the issue despite its challenges. Your satisfaction is our priority, and we appreciate your positive feedback. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Even thou we did not use farrell heyworth direct (due to our contract with our part exchange) Dean Leggett is one of the most charming and knowledgeable real estate agents I've ever met. A true professional, coming from a super trust worthy agency. A whole heartedly and sincere recommendation!

Mel · 1 February 2021

Agent replied

Thank you for taking the time to leave feedback. Your recommendation is extremely valuable to us and our customers. I am delighted to hear that Dean was ably to assist you so professionally and wish you all the best with your move. We look forward to assisting you again inthe future, if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

5/5

Google

Whilst buying my house I dealt with the branch manager stevie. Stevie was incredibly professional and kept me upto date with everything. I would highly reccomend Farell Heyworth to anyone looking to buy a property. You really could not ask for a better service. Thank you stevie for all your hardwork. Andrew

Andrew · 14 March 2020

Agent replied

Thank you for taking the time to leave feedback. I am delighted to hear the Westhoughton team were so helpful throughout your sale and during the purchase of your new home. I'll pass your kind words on to the team who will be delighted. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help. Wishing you all the best with your search. Kind regards, Chris Heyworth, Director

5/5

Google

I have dealt with loads of estate agents over the years and Farrell Heyworth have been the best by far. Communication has been perfect throughout and most importantly my property was sold within 48 hours of going on the market and sold first time. I will be sure to use you again. Many thanks

Matt · 10 October 2024

Agent replied · 24 October 2024

Thank you so much for your fantastic feedback! We’re delighted to hear that your experience with Farrell Heyworth has been the best by far and that we were able to sell your property within 48 hours. Communication is key to a smooth process, and it’s great to know we’ve met your expectations. We look forward to working with you again in the future! Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Amazing service from Farrell Hayworth, purchase was quick with no delays. Thank you to Amy sales manager for great customer service. Cash buyer Indre

Indre · 23 October 2023

Agent replied · 21 March 2024

Thank you for your kind words and for choosing Farrell Heyworth for your property purchase. We're delighted to hear that the process was swift and efficient, and that Amy provided you with great customer service. If you ever have any more real estate needs or questions in the future, please don't hesitate to reach out. We're here to assist you. Best regards, Jeremy Collins Director Farrell Heyworth

4/5

Google

Amy was very patient and understanding and was able to give me reassurance in every aspect of putting my house on the market.

Celine · 23 October 2023

Agent replied · 21 March 2024

Thank you for your kind words about Amy and our services. We're delighted to hear that Amy was patient, understanding, and able to provide reassurance during the process of putting your house on the market. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Dealt with a lovely gentleman called Dean over last few days. We had expressed the idea of getting a place on one of the park sites and his knowledge of how we would go about this has really put our mind as ease. Thank you Dean

Barbara · 1 February 2021

Agent replied

Thank you for taking the time to leave feedback. I am pleased to hear Dean has been so helpful to you. I know he will be pulling out all the stops to help you to find the right property. All the best, Jeremy Collins, Director

5/5

Google

I’ve recently dealt with this estate agent to purchase a house. Debbie was a great help arranging viewings, keeping me informed throughout the process and making sure my solicitor had all the relevant documents. I would highly recommend to anyone. Thank you.PositiveProfessionalism

Stuart · 25 October 2021

Agent replied

Thank you for taking the time to leave feedback. I am so pleased that Debbie and our Westhoughton team have been able to help you find and buy your new home. I'll be sure to pass your kind words on, they will be delighted. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

5/5

Google

Amy was super helpful and efficient. Very thorough in explaining everything. I would definitely recommend her and Farrell Heyworth! Excellent service.

Helen · 22 November 2023

Agent replied · 21 March 2024

Thank you for your kind words about Amy and our team at Farrell Heyworth. We're delighted to hear that you received efficient and thorough assistance during your experience. If you ever have any more property needs or questions, please feel free to reach out. We appreciate your recommendation. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

I would just like to thank Farrell Heyworth, especially Amy Pass (Manager),for their efficient and professional manner in dealing with the sale of my property D E Gornall

David · 31 March 2023

Agent replied · 29 July 2023

Thank you for your positive feedback. We're glad to hear that you had a good experience with Farrell Heyworth and specifically with Amy Pass. We hope to have the opportunity to work with you again in the future. Best regards, Jeremy Collins - Director.

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Questions about Farrell Heyworth Chorley

Has Farrell Heyworth won any awards?

Yes. In The Trusted Agent 2026 awards: Farrell Heyworth, Chorley won Gold.

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