Bridgfords Lettings Chorley reviews

★★★★★ 1/5

Trustpilot

Bridgfords Durham

I would like to find something positive about my experience with this estate agent but, sadly, there is very little good to report. I have rented a flat with them for about 2 years and the issues started already at the viewing stage. I was coming from abroad and I contacted them to fix some viewings, I got a reply with a questionnarie to fill and then no further messages. Once in the country I went to the branch to try and fix the appointments and to my surprise they did fix me a viewing but I never got any message about it. I have some experience with IT and I can guarantee you that when you do not receive an email from a known sender it is because the message was never sent. I receive 40-50 emails per day and their messages are the only ones going lost. Anyway I view a flat that was very nice and I decided to go ahead. Long story made short I was pushed to send them all the money before the check-in date but I was not able to see the tenancy agreement until two days before that date. I think this is unprofessional by far. Fortunately the landlord was dealing with repairs so I didn't go through the full management repair system that other reviews mentioned. I asked them if I could have a smart meter installed and never got a reply, when I asked again I never got a clear yes or no, they always replied about some other topic. The issue is also that you always deal with a different person, one day you get a reply from someone and you reply immediately and after 2-3 days you get a reply from somebody else that asks you to explain your request once more. Again not very professional. At some point I asked them for an early termination of the tenancy. This is a very stressful moment and I did not expect any special treatment but at least a clear and swift communication. Needless to say it did not happen, I had to repeatedly ask them to get in touch with the landlord and what were the conditions applied to my request. The landlord agreed to release me from the tenancy if a new tenant could be found so I paid them a fee to market the property. After 3 months of silence the landlord decided to advertise with another agency and they re-let the flat in less than a week. Last but not least Bridgfords informed me of the re-letting 9 days after it actually happened, and always with short and unclear answers after a long series of messages. I think this company needs some better training in customer service and effective communications. All in all I would say they accepted 80% of my requests over the 2 years but always after a big loss of time from my side and a lot of stress. If you look for a stress free renting experience avoid them!

Matteo · 7 September 2020

★★★★★ 1/5

Trustpilot

Bridgfords Knaresborough

Bridgfords Knaresborough. After securing my business the service I received was diabolical! Could not get in touch with anyone at the office. They did not return my calls. I had to request 3 times for a 'For Sale'sign to be put up outside my house. God knows how many viewings they lost me! Took my house off the market with them and re marketed with a new agent who sold it within 9 hours. Would not recommend this company to anyone.

Sue · 2 September 2020

★★★★★ 1/5

Trustpilot

Absolute nightmare from start to…

Absolute nightmare from start to finish!!! As soon as I moved in the house I discovered that the shower didn't work, so as I was instructed I reported it on their website. After few days passed and several calls from me they finally sent someone over. The guy said that it looks like and electrical fault and he can't fix it few days later I am chasing again and being told that it was an user error and the shower is fine. After many chases and emails finally they replaced the shower after 1 month! For the 2 years I lived in the house, every summer the landlord was selling and I only found out after someone has made an offer and they were coming to see the property. When I asked, why I was not told the house is for sale and that I could have bought it l, they were looking at me like I was an alien and didn't know 2what to say. Anyway, eventually the landlord pulled out of the sale. Dont even want to start on the countless stuff that were for fixing and after many reports no one came to fix anything. Now after more than 2 months I am still waiting for my deposit back and was told that they can't "find" the landlord! They dont even reply to emails, I had to chase them every week until finally they advised me to do a dispute about the deposit, because they can't find the landlord.... speechless! I hope someone reads this and my advice to you is if you see something advertised by bridgfords or countrywide RUN!!!!

John · 15 August 2020

★★★★★ 1/5

Trustpilot

I had the worse experiences in my life

I had the worse experiences in my life with them, and i will never recommend to anybody. Really, not sure how companies like this exist.Summarising the nightmare i lived, as much as possible: i was in a house for 3 years, i paid a lot of fees to them, but they always look for the owner benefits, not for the tenant. They did not provide me with any inventory for the house. I complained about this several times during the tenancy years, and they said do not worry, while you do not burn the house it will be ok. After 3 years, the house was getting sold and i had to leave. They have no communication between departments, and they were calling me with different information. They said, even the house was getting sold i could stay. But the other colleague told me, no you must go. After all the mess and the lack of trust on them, i decided to leave. I agreed with my agent that rather than leave on Friday (the day my contract was ending), i will leave on Saturday, for the proportional cost of a day ~£35. The same Friday I received an email From legal department (not even a call), saying that due to the fact i was staying 1 day more, i should pay £650 (almost the full month), and this could not be deducted from the £1350 deposit. I called my agent, she said the policy of the company has recently changed and that it would be better if i leave this day, if not i would be charged. I started to cry at work, and my boss allowed me to go home. I called a girl to help me clean, we cleaned everything, we managed to pack everything and give the keys back before than 00. I had to slept in a friend house. I left the apartment better than when i got in, and as they could not find anything else, they wanted to charge me the bulbs. Unbelievable. Really the worse experience in my life.

Paloma · 9 August 2020

★★★★★ 5/5

Google

Really good support, helpful and friendly. I am delighted with my property.

Anne · 5 June 2024

★★★★★ 1/5

Trustpilot

HORRIFIC customer service

HORRIFIC customer service. I walked into the branch to ask to be put on a mailing list for 3 bed properties within my price range. Instantly, without even asking any questions, I was told by their 'mortgage advisor' (who was dressed in ripped skinny jeans and looked very unprofessional) that 95% mortgages were no longer available so maybe I should wait!! We called her out on how judgemental she was by assuming I would want a 95% mortgage and she got defensive and tried to explain herself but dug herself into a deeper hole. Glad I walked out and never ever went back.

Emily · 8 July 2020

★★★★★ 5/5

Trustpilot

I was extremely impressed by Daniel…

I was extremely impressed by Daniel Gentle working at Bridgfords Rental-Letting Department Wilmslow, with his professional approach to marketing my rental property.I was contacted by Daniel on the first day back from the Coronavirus lockdown. He had gone through all the rental equerries & suitably matched prospective tenants for my property. He went to my property to take further pictures as he felt he could improve on the ones I had supplied due to lockdown, & agree his were far better. He was very conscious of the Government Coronavirus guide lines & came well prepared with his own PPE to take viewings & he rented my property in the first week back at work. He worked long days & was also contactable in the evenings. I'm please to say he found me a suitable tenant in the first week of his return to work. Organised the credit references, checkin report & welcomed my new tenant at the property.Margaret Stretford

Margaret · 3 July 2020

★★★★★ 1/5

Trustpilot

Pondscum.

Literally the worst experience you could dream of. I had no working fridge for 3 months, no working washing machine for 2 months, no hot water for 2 weeks, no heating for a month. They were doing a 'managed property', meaning the landlord didn't deal with the little aspects, but they had to get him to approve money. Therefore I had no details for the landlord, and they just said 'landlord says no' to any requests. End of the tenancy? Refused to release the deposit, eventually responded with £250 in deductions for cleaning, despite their inventory saying 'cleaned to good domestic standard'. It's going to court now. Find another letting agent, your wellbeing isn't worth this.

Sam · 21 June 2020

★★★★★ 1/5

Trustpilot

Unprofessional behaviour

I just had an experience of very unprofessional behaviour from this agency in York. We had arranged a viewing, for which I had to take some hours off from work. I also had requested a couple of friends to come with me for the viewing. When we reached to the place and exactly 4 minutes before the appointment, the agent called saying that it is cancelled since he has forgotten to take the keys from the owner!!!

Soheila · 28 March 2021

★★★★★ 1/5

Trustpilot

Do not honour appointments to value property

Didn’t respond to email for valuation so had to arrange via phone. Booked in appointment and they sent 3 text reminders of valuation visit ( varying times ) Sat waiting and chased when no show, messed up at their end. Blamed on staff shortages . If they can’t value your house I wouldn’t have any faith in them selling it !

Alison · 27 April 2023

★★★★★ 1/5

Trustpilot

Mental totally mental!!

Mental totally mental!!! 8 months without oven want to move out they extend the deal got us to pay an other 2 months then when we finely get out they are ignoring my mail about deposit and even telling me the connection is bad they can't hear me I'm home and I can hear you perfectly good over the phone you are using in the office.. Do not use them fully incompetent might as well dig a hole in the ground and live there for better service rent at your risk. Matthew better call me back about my deposit.

Julliiuuzz · 13 June 2020

★★★★★ 1/5

Trustpilot

Dreadful and unprofessional at Bridgfords

I’ve had nothing but trouble with Bridgfords Darlington and their property management centre. As a landlord and paying for a fully managed service, I don’t expect to have to tell my agent every single month that the rent is late and get them to chase it! They failed with each tenant to set up a standing order. Had 2 really bad tenants and don’t believe they conducted the references correctly as the tenants history speaks for itself. They must have known they had a history of non payment and damaged properties.....After raising concerns about a recent tenant I was told I was wrong, they wouldn’t investigate and to give them a chance. The outcome was £1000 in damage for which I was only awarded £305 by zero deposit. After I complained early doors I was given a discount on fees and a named contact in branch but this didn’t help. Emails sent were often badly worded, spelt incorrectly and not professional. After ceasing my contract with them and waiting for my zero deposit claim they held onto my claim payment for 4 weeks. No emails from them or calls to say why. I called weekly but got no answers apart from “we can’t find the payment” and no apologies. Sent a formal complaint to the accounts department about holding onto my money and the response was simply “ the payment has been released and will be with you in 3 working days”. That’s the official response to a complaint. These people are literally unbelievable. Bad tenants, avoidable damage ignored and dreadful customer service through their “fully managed” service. Please do not use this company. You’ll regret it I promise.

Joanna · 14 May 2020

★★★★★ 1/5

Trustpilot

A FRIEND TELLS US THAT WREN ARE GREAT

A FRIEND TELLS US THAT WREN ARE GREAT - SO MAYBE GO TO THEM! With the exception of one very nice individual, our experience with one of the Manchester branches is that tenants are treated only just within the bare legal minimum, if that. Every fault requires that the tenant chases a contractor. Several months taken to replace a faulty fridge freezer, which arrives just after we give up and buy our own. No supply of a garage key through the whole tenancy. Repeated rudeness by one staff member. It's been expensive (we've had to buy appliances and had a bike stolen) and exasperating. We rent out our flats and we have all faults fixed immediately. Don't expect that of Bridgefords. They'll defer to the landlord/landlady and say it's nothing to do with them. I mentioned this to my own letting agents in Bolton and they were appalled. Maybe other Bridgefords branches are better. Maybe Bridgefords are legally correct to say that it is not their fault (I don't know), but their attitude has been terrible.

Paul · 30 April 2020

★★★★★ 5/5

Trustpilot

Dealt with Altrincham office in…

Dealt with Altrincham office in relation to house sale and they were brilliant - very proactive and helpful, especially Tracey, Nicola and Ashley. Highly recommend.

J&S · 26 November 2021

★★★★★ 2/5

Trustpilot

Avoid

Had to leave my rented property for work purposes.

Jay · 9 September 2025

★★★★★ 5/5

Google

5 stars would give more. All the staff that helped and chatted about getting our move in to a new house all sorted and quickly. They were brillaint, efficient, super friendly and Sam who followed all the way is worth an extra star alone. Thankyou and highly recommend these agents

L0n3W0lf90 · 14 June 2019

★★★★★ 1/5

Trustpilot

Altrincham office is NOT competent

I have a property that I let in Altrincham and I have so far had a horrid time with Bridgefords. At first they got me a tenant who did not qualify for the property, now they have withheld the rent, they said they will forward it in a couple of days and two weeks later, I have not received it. Their phones are on voicemail too!

Palesa · 17 October 2022

★★★★★ 5/5

Google

Emma at Bridgfords was absolutely amazing throughout the process of purchasing of my first house. Can't speak highly enough, and would happily use Bridgfords again!

Jenni · 18 July 2023

★★★★★ 1/5

Trustpilot

There own staff took my property off…

There own staff took my property off the market. Because someone wanted to view it but did not have enough funds to purchase. They then since said I called There member of staff vulgar words which I never did and it was me who asked to remove my property. DO NOT use these to sell your property at your peril if you have any sense. One word.... shocking.

Jason · 28 June 2022

★★★★★ 1/5

Trustpilot

Unfortunately I had to give a one star…

Unfortunately I had to give a one star just to write this shame they don't have a minus star, this company with out dought ie(durham branch) is the worst and set of people that me and my partner have had to to deal with, after renting a property for over 4 years through this agent it has been nothing but poor communication and lies, after leaving this property and moving forward to another property, my partner by genuine mistake when handing keys back also handed in our new garage door key, when we informed staff the durham branch(Sophie) refused to give them back after 3 weeks of asking this person now claims they have never had them, nothing but lies from this person, now we are having our calls ignored, his person attitude is nothing short of absolutely disgusting, I work with thousands of customers, if I spoke or treat or even remotely spoke to anyone of them slightly in this manner I would be finished on the spot, this person(Sophie ) is now holding our bond to which the landlord has personally thanked us for leaving the property immaculate, anyone wishing to use this company I would strongly advise do not they are nothing but unprofessional, ignorant, rude, totally disrespectful to peoples needs, and absolute bare faced liers

Mr · 20 December 2019

★★★★★ 1/5

Trustpilot

Be very careful with them

Be very careful with them, they are professional stealers! Keep a thorough written record of every time you contact them or viceversa, every contract, email or even phone records. I will tell you my story briefly. Rented an apartment in machetes City Centre, had to pay £950 deposit. Was supposed to move out 1st November, called them 3 times in October to tell them, first 2 times they said they would send me a form to sign and send, that didn’t happen, called them a third time and they said they were busy and would call me back later that day, didn’t happen either. 1st of November I pop by to drop the keys and denied all attempts to reach them from my side. 3 weeks later I call them to claim the deposit, they said according to their system I was still in the apartment and denied me passing by the 1st and handing over the keys. Still don’t want to return the deposit. Had to open a cause in court now. ASK WRITTEN PROOF OF EVERYTHING YOU DO!

Keven · 17 December 2019

★★★★★ 1/5

Trustpilot

Continually failed to meet the mark

We were first time buyers and so didn't have a choice whether to go with Bridgfords - we certainly won't be when the decision is in our hands. The property we have bought is wonderful and our initial estate agent, Helen, was excellent to work with. However, when we were transferred over to the Leeds City branch, Matt - who openly boasted that he was better than our previous estate agent(!) - took a month to reply to some emails and openly misled us in face-to-face conversations (only to go on annual leave the following week and avoid accountability). Despite my email of complaint, Matt never replied and has not spoken a word to us since. Joe, to his credit, was excellent to work with in lieu and helped us at our most frustrated. Unfortunately, since moving in, those frustrations have continued as after multiple emails and many empty promises the 'Sold' sign is still yet to be removed from the property - despite moving in nearly 8 weeks ago. I had misgivings dealing with Bridgfords again after renting with them 5 years previously, these initial low expectations are the only they actually met.

Katherine · 14 November 2019

★★★★★ 1/5

Trustpilot

Bridgfords Stockton Heath Branch

I had the misfortune of renting a property through bridgfords Stockton branch in Warrington for approximately 2 years. During this time their continuing incompetence made the experience stressful and unpleasant. Simple requests, such as fixing a faulty boiler, were somehow turned into harrowing and arduous tasks with phone calls back and forth leaving us without a boiler for days. Then came the renewal of our tenancy, where for just shy of £300 bridgfords painstakingly changed the date on our initial contract, to reflect that one year had passed since we began renting. When I queried this nobody seemed to be able to explain these absurd charges. Finally when we came to leave the property, we were kept waiting for several months for our deposit despite leaving the property in an immaculate condition. We called every week and were repeatedly promised somebody would be back in touch and it wasnt until we threatened legal action that our phone calls began to be returned.All in all if you are considering renting with bridgfords, my advice would be to find yourself a bin on a quite side street, clear it out, climb on in and set it on fire as it will likely be a more pleasant experience all around.

Ben · 12 November 2019

★★★★★ 5/5

Google

Really professional, friendly estate agent. Quick at responding and helpful

FGNG4328 · 5 June 2024