Bridgfords Lettings Chorley reviews

★★★★★ 5/5

Trustpilot

Bridgfords Bamber Bridge

If you want to sell your property quickly be well updated, able to call them at anytime for updates and advise, get lots of potential buyers through the door and liaise with an enthusiastic and very polite team, then this is your estate agent. They have hands down out performed my expectations so far. We have marketed with another estate agent who to be fair have been completely out performed by this team in all aspects. Well done so far Bridgfords Bamber Bridge, hopefully soon to complete, and you will be receiving your well earned fees.

Shaun · 4 May 2021

★★★★★ 1/5

Trustpilot

Beyond awful

It is difficult to know where to start to detail the poor service, appalling communication and general incompetence, arrogance and rudeness of the ‘Senior Executive Branch Manager’. From our very first interaction with him he has proven himself to be unable to actually listen to what you are asking. This company booked 5 viewings on our property without letting us know that there was more than one and that was just the start of the terrible communication. Continued with not actually telling us our buyer was in a chain (we will never know if this was an oversight or deliberate) and ended up in the agent cutting all communication and contact with both us and our buyers when we were left with no option but to communicate directly so as to not allow the whole thing to collapse the day before exchange because the agent ceased to facilitate communication and went home early. Glen took a difficult and stressful situation and antagonised it with rude and somewhat aggressive and provocative behaviours. I knew Bridgfords had a poor reputation, more fool me for ignoring that and giving them the benefit of the doubt.

Holly · 12 March 2021

★★★★★ 5/5

Trustpilot

Move from Edinburgh to York during Covid

I lived in Edinburgh and was trying to re-locate during the start of Covid. I was unable to buy in York to co-inside with my sale so I had to find a let. Lauren and Emily from Bridgefords helped me to do that explaining all the steps and helping to take some of the stress away. Also managing to re-let the property once I found somewhere to buy. Very friendly and helpful even though I know they were extremely busy.

Jean · 11 March 2021

★★★★★ 1/5

Trustpilot

Deeply unethical letting agent

Deeply unethical letting agent, even by industry standards. During our tenancy we maintained the property to a high standard and did not miss a single payment during a three year period. Whenever an issue arose with the house (inc. but not limited to broken boilers, faulty fixtures and broken utilities) they would delay as long as feasibly possible on behalf of the landlord, leaving us without equipment we were paying for. Upon leaving the property, they (and by extension their holding company Countrywide) arbitrarily raised a number of questionable charges against us at exorbitant rates and did not adjust charges when we proved a number of them unfounded. We are currently in the process of disputing the charges with a third party and their conduct continues to be unprofessional, as they delayed official response until the latest possible juncture.In my experience all letting agents will provide their own frustrations, but this company is not to be trusted.

Jack · 8 March 2021

★★★★★ 1/5

Trustpilot

Bridgfords Alsager Branch - absolutely awful! Do not use!

Bridgfords is an absolutely awful estate agency. I would not recommended. The branch in Alsager (ST7) is never open, never returns telephone calls to book viewings, you have to leave a message on an answer machine but they never ever call you back. In the end, after waiting weeks for them to book a viewing on a property I ended up putting a note through the house that was up for sale addressed to the vendor saying I was interested but couldn’t get through to Bridgfords . The vendor telephoned me that day and said Bridgfords had never contacted her about me wanting to view the house. I am now purchasing this house, I was a serious buyer - they just don’t care. They have never returned my calls throughout the sale, they weren’t even bothered when I was trying to contact them to put an offer in on the house! Maybe they had somebody else lined up for it, maybe a friend of the estate agents, to this day I do not know! Poor customer services, do not sell your house with them. They just want the commission but don’t provide a service to warrant it. Terrible, terrible service.

Gareth · 5 March 2021

★★★★★ 1/5

Trustpilot

Gross greed/incompetence

If I could give this business zero stars, I would. Poor customer service, blatant lies about the flat being refurbished and an astronomically slow response time in getting issues in the flat fixed. The flat we were moved into that was promised to be refurbished before moving in but it was in a completely disgusting state. Taking advantage of the covid situation by not letting us physically look around the flat prior to moving in and only providing a video tour. The flat was barely cleaned, there was missing lightbulbs, decayed furniture, mould and pigeon faeces covering balcony. How does a letting agent let all these problems slip through the net? Its either greed to get tenants in ASAP or just gross incompetence. I honestly don't know which is worse.To top this all off Bridgford knowingly let us move into a flat with dangerous electricity. Without us alerting them to the problem they'd have never fixed this. Just absolutely disgusting service. Don't use these conmen if you're a tenant because you blatantly dont matter to them, its just about taking your rent and deposit.I implore anybody to avoid them at all cost.

Ben · 24 February 2021

★★★★★ 5/5

Google

Hi. We have accepted an offer on our property. We were guided through the process by Louise and Emma from the Chorley branch who were always contactable. They were patient, professional, and courteous at all times but mainly helpful and friendly. We would certainly use Bridgefords in the future. Peter and Eileen Murphy

Peter · 14 June 2019

★★★★★ 5/5

Google

During the 5 years Bridgefords managed my property it was only unoccupied for a couple of days. They quickly dealt with all enquiries from my tenants and found new tenants extremely quickly when the previous tenants left on relatively short notice. Great service. I'm very glad I chose them to manage my property.

Andy · 14 June 2019

★★★★★ 5/5

Google

We have sold our house with Bridgfords, and Emma and Louise have been amazing. Always giving updates and keeping us informed. Thanks so much ,we have had a very good experience, and would highly recommend to anyone needing to sell.

Lydia · 13 June 2022

★★★★★ 1/5

Trustpilot

I rated one star as couldn't write comments with ZERO stars

I rated one star as couldn't write a review with zero stars. Terrible service! E mailed to say I had an interest in a property...no reply! Rang agent to say I'd had no reply, got an apology they hadn't got around to my email. I was the first person to express an interest in a rental property. I was told I'd get a video of the property...Guess what still waiting. Arranged a viewing for Saturday at 1:30pm. Got a call from agent Saturday morning, very flippant, ah sorry your viewing will have to be cancelled. Why I asked, because someone has secured a let! I asked why could I not have been contacted to ask if I wanted to view the property before Saturday as I expressed an interest first. Apparently it's not their job. I then got attitude and pretty much was made to feel it was MY fault because I'd arranged the viewing for Saturday...absolute disgrace!

Louise · 6 February 2021

★★★★★ 1/5

Trustpilot

We have rented a lovely apartment…

We have rented a lovely apartment through the tynemouth branch and the staff we really good and everything went smoothly and we r really happy with that. However the agent asked if he could pass my number to an agent to discuss energy suppliers. Foolishly we said yes. We were telephoned twice and each time said we had decided to go through British Gas and never thought anything more about it. A few weeks later I had a text from SSE saying my gas and electric bill needed paying. Then received a letter from British Gas saying they were sorry we decided to switch energy supply ( we hadn’t) rang SSE and after many hours of stress telling them I hadn’t switched to SSE( awful company to deal with they never ring back when they say they will) it turns out that the agent who rang us had switched our energy supplier even tho we said we didn’t want to. This has caused us so much stress and hassle and I am really very upset. We are still trying to sort.

Lesley · 3 February 2021

★★★★★ 1/5

Trustpilot

Brigfords Blackburn Branch - AVOID!!!

Brigfords can certainly talk the talk, but as soon as your agreement is signed and your money is locked in, you can kiss goodbye to any shred of good customer service. They caused us nothing but stress throughout the sale of our property. We found ourselves constantly chasing them for information, and worst of all, concocted a story to place blame on our buyers for the delay in our sale, which we later found out was due to their own incompetency! Important information was withheld from us that threatened the sale of our property. They couldn't even stick to the price they agreed for their services from word go. Absolute shambles of a company who should be disgusted!

Matthew · 13 January 2021

★★★★★ 5/5

Google

Brilliant lettings agent, helped us smoothly, quickly and efficiently in finding a rental place and have been very helpful with everything we've needed, 5 star service!

Adam · 16 September 2023

★★★★★ 5/5

Google

Just moved into a new house, really pleased was put at ease by Katie throughout she is really down to earth as well, the paperwork was simple smooth also the problen reporting site is fantastic, meaning you are not waiting for days for problems to be fixed if they arise.

Claire · 13 June 2020

★★★★★ 1/5

Trustpilot

I am warning all potential people who…

I am warning all potential people who want to sell their homes, not to use Bridgfords in sale. The manageress, Rachel Withington, has to be the most incompetent manageress I have ever come in to contact with in my 40 years experience in the property field. This is nothing personal about her as a human being, I am talking about her capabilities as a manageress of a property agents

Marshall · 28 September 2022

★★★★★ 1/5

Trustpilot

I am a Home Owner in an apartment…

I am a Home Owner in an apartment block, I have lived in my property 13 years. The property above me is rented out, Bridgefords thought putting 3 young children under 5 in with there mother. I have nearly had a nervous breakdown due to extensive noise, men in and out the above property, being threatened off the neighbour above and her friend. Because I asked for them to tone it down as I have work in the morning. I had to move out my property for 3 mths until she was evicted. Bridge fords didn’t give a damn, they promised my neighbours and I they wouldn’t put children in again. We all work in the block and need our sleep, unlike the neighbour every day was a weekend for her drinking. Well here we are again 3 kids again under 5, no where to play and been with me up at 6 in the morning. This Lettings agent is a disgrace.

Amanda · 22 December 2020

★★★★★ 1/5

Trustpilot

Avoid Avoid Avoid

Landlords - Avoid Avoid AvoidThis company needs to be avoided at all costs, it will end up costing you a great deal of money. You will be charged for items that you have not agreed to to. You will be charged for work you specifically requested NOT to be done and you will be charged above market rates.They are made up of many different companies and each does not know what the other is doing.Complaints are not responded to and they will happily incur costs on your behalf.

Matt · 5 December 2020

★★★★★ 1/5

Trustpilot

Bridgfords estate agents (Hazel Grove)

I recently bought a home with Bridgfords (Hazel Grove branch). I appreciate this has been a hectic time, but I found them very unresponsive to emails and phone calls. I guess with most estate agents, they work for the seller, but I felt I got very little support from them. The exchange was delayed by 6-7 weeks but they rarely updated me. Since moving in, I have discovered several concerning issues. These issues were raised with the estate agent and seller beforehand, but I was reassured there were no problems. I'm not sure if it's the estate agent or seller that have blatantly lied, but I've found it very misleading and unacceptable.

Steve · 26 November 2020

★★★★★ 5/5

Google

Had my rental property filled within a week of previous tenant moving out! Friendly, decent communication and good service from the Bridgford team - what more can you want?

Guy · 13 June 2023

★★★★★ 1/5

Trustpilot

Worst agency ever

I rented through Bridgfords for 2 years. They accused us of missing 2 months rent which we had paid and only dropped this when we threatened legal action. They gave us a letter of rent arrears when we refused to pay rent until we had a tenancy agreement which was overdue by about 8 weeks. They gave workmen keys to the property without our knowledge and consent and told them the property was empty so workmen let themselves in when we were home. They refused to confirm how much of our deposit was being challenged until we contacted DPA. By far the worst tenancy agency I’ve ever had.

Gggg · 20 November 2020

★★★★★ 1/5

Trustpilot

Gavin Campbell worst experience with a mortgage advisor …

I had the worst experience with Bridgfords in Manchester with trying to secure a mortgage. The agent was called Gavin Campbell and he is by far the most awful sales person I have ever encountered. He tried to get me to take out a mortgage with a subprime mortgage lender when I could have gone to a bank or building society. He was very lazy and unprofessional. He should be sacked from his job, because he should not be giving mortgage advice.

Ommarabab · 5 November 2020

★★★★★ 5/5

Trustpilot

Everything went smoothly and Ellie was…

Everything went smoothly and Ellie was a joy to deal with

Margaret · 31 July 2023

★★★★★ 1/5

Trustpilot

Quite simply don't waste your time

Quite simply don't waste your time. Bought from Bridgfords 12 months ago and had a good experience; must have been luck. Came to put a property on the market this time round, we had poor quality images taken (grainy and washed out), 4 viewings in what must have been a month (2 of which were 'investors' - even I know the property is too expensive for investors), a buyer who tried to put an offer in prior to viewing and we weren't even informed, and to top it all off we had a sale fall through due to an unqualified buyer. Fortunately we don't have to sell, so we're taking the property off the market. Literally *the* worst communications ever - sorry Walkden branch, this won't count towards your 5* reviews.

Dan · 16 October 2020

★★★★★ 5/5

Google

Great experience with Bridgefords in Chorley, Louise, Emma and Steph have provided a professional, friendly and efficient service, they have now sold 3 houses for me over the last 2 years, all 3 have gone through quickly and smoothly, I would definitely recommend their Estate Agent services - Iain

Longworthi · 13 June 2020