Trusted Agent profile · Chippenham
★★★★★
755 reviews across 2 platforms
33-34 Market Place, Chippenham, SN15 3HP
Strakers's office in Chippenham, at 33-34 Market Place, is rated 4.8 out of 5 across 755 reviews on two platforms, including 65 Google reviews rated 4.2.
Every review we hold for the Chippenham office, from every platform, shown as written. First names only.
5/5
Trustpilot10/10, every time
I have worked with Michele and the team at Strakers for 2 years and have always found them to be professional, helpful and easy to deal with. I would highly recommend them to let your property - they think of everything!
4/5
TrustpilotThis was my first time to bid on a…
This was my first time to bid on a property auction, so I was somewhat apprehensive. I found the process reassuringly straightforward: the Online Auction Buying Guide provided by Strakers is welll written and clear, taking you through the process step by step. In addition, it was very helpful to be able to talk to a member of the Auctions Team, Tori Lancaster-Gaye, who was able to follow up on my queries and provide practical advice, helping to demystify the process in a friendly manner. I gave 4 rather than 5 stars because I found the legal pack very sparce, and had to chase up a few answers as the auction approached.
5/5
TrustpilotGraham recommended a price that was a…
Graham recommended a price that was a pleasant surprise and we agreed on a sale within a few weeks. The fillow up from Vicky was very thorough. Overall a very good service.
5/5
TrustpilotThe service was excellent
The service was excellent. Clear helpful advice about the process and realistic advice was given about the lot pricing and potential amount it might go for. Add to that the kind and sensitive manners in which my difficult situation was handled - makes for a 5 star experience.
5/5
TrustpilotThe easiest estate agent to deal with
The easiest estate agent to deal withWe enquired about a property that had a lot of interest and they were taking no more viewings. Every other estate agent you never hear from again. Matthew called me back and booked a viewing for the following week. We made an offer and was also given the opportunity to increase our offer. We did and we were not successful. Rosemary phoned us when she said she would and worked late to make sure we knew the outcome. She also did a follow up the next day to try and help us in our search. Exceptional service and I have hope they might find us our new home yet🤞
5/5
TrustpilotA very positive experience
From the initial meeting with Guy Straker, right through to the final completion on the sale of our property, we were very impressed with the attitude of the entire Strakers team, their advice, professionalism and friendly attitude. We never felt under pressure to accept them as our agent, and their very mature, calm approach to solving inevitable problems as the sale progressed helped us immeasurably. They were spot on with the valuation and found the right buyer in very short time. We would have no hesitation in recommending them to other people.
4/5
TrustpilotGood on the whole, but better customer care required.
Initial contact and updates about viewings was great, as was the brochure created.
5/5
TrustpilotA great experience from start to…
A great experience from start to finish, we purchased a property through Strakers auction department, from the initial contact to arrange a viewing, the payment process and the collecting of the keys, all were dealt promptly and professionally. A special mention for Courtney who went the extra mile for us when we were arranging the key collection.
5/5
TrustpilotSelling a property…
Giving an honest appraisal of the property's value.
5/5
TrustpilotGreat service
Strakers (especially Eleanor Ewings in your Bradford on Avon office) were so helpful in getting my purchase across the line. Great service and nice and personal. I would recommend them to anyone.
5/5
TrustpilotAuction process
Auction process explained thoroughly and clearly. We were kept informed at every stage. Efficient and friendly service.
5/5
TrustpilotProfessional company
We have used Strakers to sell 2 properties at auction. The process of selling at auction has been fully explained, and we were kept up to date with all viewings booked. The staff are very professional and correspondence both written and verbal is excellentWe would recommend them to anyone looking to sell at auction
5/5
TrustpilotExcellent communication and friendly…
Excellent communication and friendly staff.
5/5
TrustpilotMy experience with Strakers
I bought a property in Devizes through Strakers some years ago. Since then, there have been a number of occasions where I have sought the advice of their staff. I have always found them polite, honest, good-humoured and helpful, and wouldn't hesitate to recommend them to anyone buying, selling or renting property in the area.
5/5
TrustpilotBest in class satisfaction
Next level customer understading skills and best in class satisfaction. Nick at Strakers is a god sent professional who not only helped me to find a house but also guided and supported me through the entire process. He maintained a professional transparency and always replied to my emails and calls very quickly. I can 100% guarantee these professionals will make your property dreams come true. Thank you very much Nick Lugg and everyone at Strakers.
5/5
TrustpilotEfficient and personal
My partner and I used Strakers to purchase our first house and they have been fantastic. We have had Matt show us a house before in the area but it wasn't to be. He the showed us around this property during the Covid pandemic where we were asked to follow government guidelines. We put in the offer straight after view and Strakers did their very best to get the procedure running quickly. During the progression stage, they had a separate team who were dedicated to every case and they will always answer your questions and solve your quires. They have multiple members of staff who can all assist you. Thanks to Strakers, the process went through very quickly, even with Covid slowing everything down. I would definitely recommend Strakers.
5/5
GoogleThe team in Chippenham never fail to deliver outstanding service year on year. Highly recommend.
Thank you for your review. Lovely to hear and we're delighted to work with you.
5/5
TrustpilotI was very impressed with your lettings…
I was very impressed with your lettings service, especially during lockdown and all three members of staff I had dealings with (and subsequently met in the Devizes office) were extremely helpfu.My only suggestion is that the very detailed 72 page inventory report should be sent to the landlord and not just held on file with you.This way he would be aware of any shortcomings in the property and take the appropriate remedial action, where necessary.This would ensure the incoming occupier starts their tenancy with the property in the very best possible condition. Having your photographs and my own, flagging up problems requiring the landlord's attention, are rather pointless if not passed on to him!!Apart from that improvement, a big thumbs up all round. Well done team.
5/5
Trustpilot*** Chippenham branch ****
*** Chippenham branch ****Recently bought and sold a House with Strakers.Scott, Marianne and Izzy were very professional with both my selling and buying.Would recommended them well above other Agents that I dealt with in Chippenham.
1/5
TrustpilotDon't seem to understand their role.
I was a buyer. The property wasn't ready for sale (a total absence of supporting regulatory paperwork) despite being with the agent for 6 months. After my offer was accepted I was handed off to some middle person who tried to mislead me over the need for regulatory paperwork which is a protection for future buyers. She kept ringing me to tell me what I already knew from my online conveyancer and trying to get me to speed up the purchase when it was the sellers problem to provide the evidence. When I finally collected the key, the agent offered to provide further help if I needed any. I asked if she could contact the seller to ask if there were any further keys or literature for the appliances. She tried once but couldn't get through; I never heard from her again. What is an agent for if they don't advise and help a seller get the property ready for a speedy sale?
5/5
TrustpilotA tough sale handled brilliantly
With many hurdles thrown at us in the chain of our purchase we were so pleased with how we were looked after. Communication was excellent throughout with special thanks to George who was super.
1/5
TrustpilotThey continually sent different people…
They continually sent different people to show prospective buyers around who gave wrong information, or didn't know the answers to questions. Also someone left our house wide open (back gate and door open - not even just unlocked).We ended up doing the viewings ourself and guess what - then the house sold.
5/5
TrustpilotAn Excellent Whole Team Approach
The team were helpful from initial interview to completion. The Valuation Manager gave us honest advice as to the value and selling of our property. We discussed our preferred photos for the sales particulars and our comments were taken into account. The staff gave us adequate notice when we had a prospective buyer to look around, so that we could make alternative arrangements.All the staff were pleasant and happy to discuss any issue or concern that we had. Once we had a buyer the Sales Progressor worked hard behind the scenes to ensure all aspects of the sale were covered.
5/5
TrustpilotEffective and professional at every stage
Having been stuck in the market with another agent for three months, we switched to Strakers - who found us a ready-to-go buyer within six days. Delighted though we were, this was far from the end of the deal as Strakers guided us through a long and fragile chain to completion, always keeping us well informed and making sure that other deals in the chain were kept moving. Thoroughly professional and effective at every stage, we recommend them without hesitation. We are now happy in our dream bungalow following a move which we doubt would have happened without them.
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