5/5
TrustpilotQuality building
The quality of Crest Nicholson's new-build houses is top-notch. We are extremely happy with our new house and the very few minor faults that we have found have all been dealt with very quickly.
Trusted Agent profile · Chippenham
Crest Nicholson Chippenham reviews
★★★★★
1,379 reviews across 2 platforms
Off Patterdown Road, Chippenham, SN15 2NR
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Chippenham, at Off Patterdown Road, is rated 4.0 out of 5 across 1,379 reviews on two platforms, including 6 Google reviews rated 4.3.
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Reviews
Every review we hold for the Chippenham office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAbsolutely shambolic
Absolutely shambolic. Avoid at all costs. Yes they might have the fancy brochures and photos, but problem after problem and I wish I had never stepped foot into one of their sites. Avoid, avoid, avoid.
1/5
TrustpilotDon’t buy any property from this…
Don’t buy any property from this people!!! After sale coustumer service is absolutely rubbish!!! They will do everything not to repair your property. You will end up blame for all defects!!! Absolutely Useless coustumer service!!!
5/5
TrustpilotExcellent New Home
We love our new Crest Nicholson home. We have had a good experience with Crest during the purchase of our property and would recommend them to our family and friends.
5/5
TrustpilotLewin Park
Agent replied · 12 June 2024
Good morning Hannah & Jamie, thank you for taking the time to share your feedback with us. We are happy to hear that you have had such a positive experience with Graham, Nikki and the team at Lewin Park. Thank you for choosing Crest Nicholson for your next move.
5/5
TrustpilotSales advisors up until now have been…
Sales advisors up until now have been excellent. Very responsive, helpful and great to deal with.
5/5
TrustpilotGeneva and Victoria are very nice and…
Geneva and Victoria are very nice and professional.We had excellent service from them.We are strongly recommended!
5/5
TrustpilotBuild quality is very good- Brampton
Build quality is very good. Use of material; especially windows and doors, are better than other builders. Sales advisors are really helpful and they’ve done everything that we asked.
4/5
TrustpilotNeutral Experience
Neutral
Agent replied · 3 June 2026
Good morning Tsz Ying, thank you for taking the time to share your experience We strive for excellent customer service so your feedback is important to us, we have shared your comments with our team so that we can further enhance our service.
2/5
TrustpilotUnappealing houses
Unappealing houses.
Agent replied · 3 June 2026
Good afternoon Mev, thank you for taking the time to share your experience, we are sorry to hear this. We strive for excellent customer service so your feedback is important to us, we have shared your comments with our team so that we can further enhance our service
5/5
TrustpilotLovely lady on the sale desk.
Rating only, no written review.
Agent replied · 3 June 2026
Good morning Zoe, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
1/5
TrustpilotMinus -5 Stars!!!
If you value good customer service don’t buy from Crest like so many others it’s just disappointment upon disappointment. Extremely poor
4/5
TrustpilotHighbrook View
Staff are responsive and efficient. Thanks a lot for Susan's clear explanation and help.
5/5
TrustpilotReally happy with the process so far…
Really happy with the process so far and cannot wait to move into my new home.
5/5
TrustpilotGreat experience with highly…
Great experience with highly professional, very supportive team
5/5
TrustpilotExcellent quality build
Excellent quality build, high spec fit out, good sales care and process and after sale care from building site manager and team all really good!!
1/5
TrustpilotDisgraceful
Disgraceful. They prop up their NHBC ratings by giving incentives for good reviews. For the true story check with residents before buying.
5/5
GoogleRating only, no written review.
5/5
TrustpilotLancaster Grange
I recently visited their Lancaster Grange development. I made to feel extremely welcome and was really impressed with the quality of the houses.
5/5
Trustpilot5 star houses
Terrific houses and the whole estate is beautiful. Customer service is excellent and staff really helpful. After care is brilliant- love my house
5/5
TrustpilotVery respectful staff
Rating only, no written review.
5/5
TrustpilotBuyers experience
An easy and pleasant experience
3/5
TrustpilotBetter than others
Goods and bads, our experience was better than for other Crest home buyers.. some build quality issues and slow custommer service feedback.
5/5
TrustpilotExcellent new home
Very straightforward purchase process, supported by all staff throughout, and finished with excellent qualify and value for money new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chippenham.
