Southernbrook Chichester reviews

★★★★★ 5/5

Google

As a landlord that was managing student properties myself, I got to the point after one student set fire to a house with an unattended candle that i decided that was the straw that broke the camel's back in terms of hassle and decided to pass the properties on to Southernbrook and frankly it was the best move I've made. From the start Joshua was fantastic as are all the team including Chloe and now I'm dealing with Jamie who is brilliant at chasing me up when I forget to look at my emails to make sure everything is running smoothly. They take care of everything for me including the HMO applications, rents are now paid on time, repairs are carried out promptly and they advised me that I was actually quite way under the market price so in terms of fees (very reasonable), they've already paid for themselves. As a Landlord, I couldn't recommend them highly enough.

Dave · 12 December 2023

★★★★★ 5/5

Google

Jordan was very helpful and answered all our questions, getting back to us quickly with those he needed to check. Everyone we have spoken to at Southernbrook has been very friendly and communicative in helping us look for a flat to rent. Thank you!

Annie · 9 April 2026

★★★★★ 1/5

Google

One of the worse places to rent from. Never kept informed of what is happening, tried to charge for multiple things that weren’t my issue and when it came to the deposit has to fight it and won the claim as what they wanted to claim for was all rubbish and wasn’t legal I.e charging me to redecorate the flat after it not being done for 5+ years. Make sure to fight deposits with them

Lauren · 2 September 2023

★★★★★ 1/5

Google

I have been appalled by the lack of care shown by the Southernbrook agency staff towards a tenant of theirs who I have been supporting. Despite paying 6 month's rent in advance the tenant moved into the flat in January without Southernbrook ensuring the heating worked. This is basic stuff. Surely you would check that before moving a new tenant in. Is that not your job? Problems identified by the tenant at the start of the tenancy: 1. The electricity meter did not function correctly. 2. The storage heater in the living room does not work so there is no heating. This is designed to run on night-time electricity . If the electricity supply is not connected and set up correctly this will not work. The tenant had to resolve the electricity supply problem only to discover that still the heater does not work. This is the responsibility of the letting agent to check before the start of the tenancy. More than one month later the tenant has been left without a functioning heater. 3. The heater in the bathroom does not work. 4. The flooring in the bathroom is so mouldy it has been taken up and removed and the tenant left with no flooring. More than one month after the start of the tenancy this has not been corrected. 5. One of the electrical sockets is loose and dangerous. 6. The smoke alarm does not work. 7. There are exposed wires for the front door communication handset - it needs replacing. 8. There were no curtain poles - we helped the tenant fit these 9. The internal doors did not close - again we had to help the tenant to repair these. 8. The flat is tired and grubby. The cleaners clearly couldn't be bothered to look under or around the fridge and the agency can't be bothered to recommend the landlord give the flat a quick lick of paint. The joke here is that every mark on the paintwork is supposed to be recorded in the inventory in case the tenant makes a mark on the wall. Where do you start when every door is covered with stains and the bathroom door has so many mould stains? Southernbrook - do you actually care?

Helen · 9 March 2023

★★★★★ 5/5

Google

I met Tracey for the first time today who carried out my inspection. Tracey was very lovely, friendly and down to earth. Showed interest in me as a tenant and was very reassuring. 10/10 for Tracey

Adam · 24 March 2026

★★★★★ 5/5

Google

I cannot recommend Southernbrook Lettings enough for their outstanding service and support throughout my moving process. From the very first contact, their professionalism and attention to detail were evident. A special thank you to Lucy and Chloe, who went above and beyond to ensure everything ran smoothly. They were always approachable, responsive, and eager to help with any questions I had. Their clear communication and step-by-step guidance made the entire process seamless and stress-free. Thanks to their expertise and dedication, I am now happily settled in my new home. Southernbrook Lettings truly sets the standard for excellence in the property rental market. If you're looking for a reliable and supportive team to help you find your perfect home, I highly recommend them!

Innocent · 4 December 2024

★★★★★ 5/5

Google

Southernbrook have been an amazing Estate Agent. As a tenant it was refreshing to feel as worthy as the landlord. Corben Payne was very welcoming on my House viewing, answered all questions and very knowledgeable. Chloe Bailey has been amazing with all the administrative side, very prompt and answered all my questions and followed up any queries I had. With this great experience I am very excited to collect my keys to my new home very soon! Thank you Corben and Chloe for your great professional and friendly service.

Katie · 10 November 2024

★★★★★ 5/5

Google

I'm new to renting at 58, Chloe Bailey was and still is a very friendly and professional lady. Any concerns I had or if I just needed an explanation, she gave or got me the answer quickly. Chloe has constantly kept me updated throughout my rental application and still is. Thank you Chloe for making things flow at what, is a very difficult and unplanned journey I have been dealt. Shout out to the whole team, a nice caring group of people.

Jocksavage · 26 October 2024

★★★★★ 5/5

Google

Southern Brook were really brilliant to work with to secure our flat rental in Chichester. Paige welcomed us on our viewing & allowed us time in private to quickly view the rooms again & discuss our initial thoughts. Paige continued to work alongside us when quick decisions were needed & aren’t easy, helping us the best she could. Once decided to go for the flat, the process got passed to Jamie who from start to getting the key couldn’t have been more helpful & supportive. The journey wasn’t easy with pricing or timing, in fact, it couldn’t have been made more stressful but not due to Southern Brook. Jamie & Paige were clearly communicating with each other between phone calls with us & back & forth with the landlady. Jamie was understanding and appreciative of the difficulties that arose throughout, kind & genuine. It didn’t matter how many times we had to go back for progress it never seemed a bother, they were always polite & wanted to help us and did everything to ensure we were happy. We are very grateful to Paige for the starting process friendliness & ease & to Jamie for all his efforts and kind professional manner. We love the flat we now live in & owe it being ours to Southern Brook. Thank you.

Sarah · 23 September 2024

★★★★★ 5/5

Google

Our experience with Southernbrook has been amazing from start to finish. And specifically Chloe Bailey worked with us on getting on tenancy arranged for our move in Bognor. We were anxious little beans the entire time and Chloe was incredible from start to finish, so reassuring and also incredibly efficient so we were able to get our referencing approved super quickly! If I could give you a hug, I would :) thank you so much again! We also worked with Alice for our original viewing and Alicia helped us with some liaison with our landlord - they were both amazing :)

Bug · 23 September 2024

★★★★★ 1/5

Google

Avoid at all costs if renting! The staff (in particular Hayley Garforth and Joe Brakspear) will lie about damage and stains in the property to claim as much of your deposit as possible. Despicable people with unbelievably poor service. When we moved into 72 St Agnes Place the flat was clearly not professionally cleaned so in addition to the inventory report we took photos and forwarded them onto the agents (on Day 1). We also placed all of their kitchenware, TV and all miscellaneous household items into the storage cupboard as not to use them. Upon leaving 12months later we had the flat professionally cleaned and put all the original items back where they were after being untouched in storage. Now Southernbrook is trying to take a large percentage of our deposit and communicate to us as if they are doing us a favour. They want 50% for items!? And additional carpet cleaning even though it’s cleaner than when we moved in as can be seen on the inventory photos. You have been warned. AVOID!

Tim · 7 June 2022

★★★★★ 5/5

Google

I recently had the pleasure of working with Southernbrook and I cannot recommend them enough. The team is professional, approachable, and efficient in handling all aspects of the letting process. A special mention goes to Paige, whose support was outstanding. From the very first interaction, she made the entire process smooth and stress free. Paige was always available to answer my questions, provide clear guidance, and made sure everything was handled correctly.

Sophia · 19 November 2024

★★★★★ 5/5

Google

Southernbrook has been making the process of becoming a new tenant feel like an exciting prospect for my friends and I. Paige has made us feel very supported in this journey and feel comfortable asking questions, and shares her extensive knowledge on renting to make us feel equipped with all the information we need to proceed. I highly recommend Southernbrook Lettings Ltd to anyone looking to become a first time renter, they give the impression of being a company that values community and understands that a rented property is considered your ‘home’ and should suit your lifestyle, whatever that looks like for your family. Thank you Southernbrook for your continued support in our moving process, and a big thank you to Paige for helping us.

Rebecca · 24 June 2024

★★★★★ 4/5

Google

We have been really difficult with finding and losing tenants for the house we are renting as students but Chloe Goodwin has been amazing throughout the whole process. She has supported us and have given us the time we needed to sort these issues out. Obviously we weren't given a huge amount of time to find new people as some dropped out which then put a lot of stress on me, but we found them and now have a house secured!

Jenny · 25 May 2024

★★★★★ 5/5

Google

I'm incredibly pleased with the service I received from Ms. Paige Wickenden, Lettings Consultant of Southernbrook Lettings Ltd. for my renting apartment. Apartment hunting can be daunting, but Paige was fantastic every step of the way. She was always available and communicated how each part of the whole process would move forward. Beyond her expertise and professionalism, she was amicable and kind throughout my apartment renting process. She answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary. I'm so glad I chose Southernbrook Lettings Ltd. I highly recommend them especially Paige to anyone looking for a place to live!

Paula · 26 March 2024

★★★★★ 5/5

Google

Cant fault them, after giving our details and what we was looking for, Chloe Bailey had been in contact with us from the start. As we was relocating she was very patient and understanding, sending us video tours and answering all our questions. When we found what we was looking for she showed us around and was very friendly which put us at ease and was very thorough with all the details. The whole process was very quick and easy. Chloe has been amazing and very professional, would definitely recommend.

Sian · 26 March 2024

★★★★★ 5/5

Google

Huge thanks to Paige Wickenden, her support with helping us find our next home has been exceptional. Paige has been a total professional throughout the process, stand out moment was her giving our children a tour of the house and making them feel a part of the process, which was hugely appreciated and has made a transition even more exciting for them both. Its things like this that truly go above and beyond. So thank you Paige you are a total asset to the Southernbrook team.

Lauren · 25 February 2024

★★★★★ 5/5

Google

Maddison was really helpful when I booked a viewing, also then re-arranging this for me when I couldn’t make the original date. She was prompt, friendly and patient on the day of and assisted me in paying the holding fee over the phone, despite the less than ideal weather!

Z · 28 May 2025

★★★★★ 5/5

Google

From the moment I met Jamie, until I submitted my application for a property to rent via Southernbrook, my experience has been exceptionally good. I have very high standards and expectations when dealing with businesses and Jamie genuinely not only met my expectations but totally exceeded them. He turned up to the viewing very smartly turned out and with a huge smile on his face. At no point did I feel rushed throughout the viewing. Jamie is very likeable and was extremely pleasant, a great listener and really took the time to answer all my questions. He really knew the property and had clearly done his homework and was very knowledgeable throughout the viewing. There were a couple of in-depth questions I asked which he didn’t have immediate answers to, but by the time I’d viewed another property and returned to his office an hour later, he’d already spoken to the owner and had the answers waiting for me.I was very impressed, especially as he’d been conducting other viewings after me and was clearly very busy. Since I started the application process, he has stayed in contact and gone above and beyond to help me. I feel in a world where personal customer service is rare, Jamie is the gold standard and an absolute credit to Southernbrook! I’d also like to mention Paige and Josh who I dealt with in person in the office, and Chloe who I’ve been dealing with via email since starting my application. This had been an incredibly stressful time for me as I had to drive an 8 hour round trip to view this particular property as I’ll be relocating for work. Paige was very professional, and a real sweetheart, offering me a cup of tea and looking after me while I filled out the paperwork, and Josh also took time out if his busy schedule to come down and say hello and to have a chat with me. I’ve also seen the same professionalism and kindness demonstrated by Chloe, even though our communication has only been online so far, but I can hand on heart say that every single person I’ve dealt with has really made me feel like I mattered and that my custom as a tenant is extremely important to them. If I could give this company more than 5 stars I would!

Shara · 26 January 2024

★★★★★ 1/5

Google

I wouldn't recommend. They ignored my email & call, nd when I finally managed to speak to a random agent, they took my details with a promise that dedicated person would give me a call back. They never did!! It's frustrating as I've been looking for a rental property for two years now as they get snatched immediately. It's impossible to even get a viewing if the estate agents are unresponsive and ignorant. They don't care at all.

Martina · 4 December 2024

★★★★★ 5/5

Google

we have been dealing with Chloe Bailey who has done a fantastic job with professionalism and politeness and very informative making sure that we are fully informed with how everything is progressing which made it easier for us to understand and what we needed to do Chloe is a total asset to the company and we thank her for all her help

Graeme · 26 November 2024

★★★★★ 1/5

Google

Cannot find more unprofessional agency in the city. At the very pinnacle No capacity to commit No will to deliver Office is always empty as is in photo.

Rahul · 17 October 2024

★★★★★ 5/5

Google

Brief contact with Southern Brook over a guarantor matter. Chloe Bailey was very helpful and reassured me. Great service. JS Added 14th Nov 2024.....Turned out that I needed further help and again Chloe B. was very very understanding and even more helpful. The vibe given out by SBrooke is rather good in my opinion. JS

John · 19 November 2024

★★★★★ 5/5

Google

Thank you so much for helping us find our new rent home! We could not have done this without you, and we are endlessly grateful for your hard work and expertise. If any of our friends or family are ever in need of an agent, we will be sure to send them your way. Thank you Chloe Bailey

Shiny · 2 October 2024