Every review we hold for the Chichester office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleOur experience with Cubitt and West was very poor, they were great until the rental contract was signed and then the relationship changed and we were treated terribly. We had to continuously chase them for maintenance and at one point threatened to have the washing fixed and send them the bill before they would do anything. When we moved out after nearly two years they tried all sorts of things to keep the deposit. They refused to reference the 'moving in inspection report' when conducting the final inspection and tried to bill us for things that were already damaged/broken when we moved in. We eventually went to the Ombudsman and won the case. We later found out the C&W had told untruths to the Ombudsman in order to keep some of the deposit. The approach C&W took was the same no matter who we spoke to, they seem to treat us a some third class citizen and they ignored our rights. I would not under any circumstance recommend Cubitt and West.
NKT · 26 October 2015
★★★★★ 5/5
TrustpilotExcellent service and communication for…
Excellent service and communication for our sale and purchase from Heidi and Charlotte. They were always quick to reply and answer any queries that we had, thank you!
Gavin · 7 October 2022
Agent replied · 27 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Cubitt & West
★★★★★ 5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with Julie Bramble and Zoey McGovern at Cubitt & West. They were both very friendly, helpful and kept me updated every step of the way
Adam · 27 May 2022
Agent replied · 27 October 2024
Good afternoon Adam,Thank-you for your kind words about the Portsmouth team of Cubitt & West and in particular, Julie & Zoey. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotGreat service and help.
Great service and help.. thank you Ciaran Street
Phil · 21 February 2023
★★★★★ 5/5
TrustpilotI would like to thank the staff at…
I would like to thank the staff at cubit & west for making the sale of my house stress free. Well done Maddison, Emily and Amelia. No problem in using them again.
Brian · 3 April 2022
Agent replied · 27 October 2024
Good afternoon Brian,Thank-you for your kind words about the Southsea team of Cubitt & West and in particular Maddie, Emily & Amelia. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotCiaran Street, the best agent
Great experience,great agent, many thanks Ciaran Street!
Bogdan · 21 March 2023
★★★★★ 5/5
TrustpilotMicah
My experience was really good due to micah being extremely helpful throughout the whole process and very responsive when replying to my emails and calls. Thank you
Jade · 2 November 2022
Agent replied · 27 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 1/5
TrustpilotNot worht the money
The service they give is not up to the price they charge. 1.5% and any extras they can talk you into.Communication via email was patchy and did nothing to advance the sale.Avoid.
John · 17 March 2022
Agent replied · 27 October 2024
Dear JohnThank you for taking the time to leave us your comments and we apologise for the length of time that it has taken to respond to you. Unfortunately, we have been unable to locate you on our records based on the information that you have provided alone. Should you wish to discuss your experience in greater detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.reelations@arunestates.co.uk. Thank you. Kind regardsCubitt & West
★★★★★ 5/5
TrustpilotHighly professional
Highly professional, efficient and friendly service.
Anna · 2 May 2024
Agent replied · 27 October 2024
Hi Anna, Thanks for leaving us a review.Kind regards,Cubitt & West
★★★★★ 5/5
TrustpilotBecky Darby
Becky Darby, was informative, support and clear all the way through the process. Very good customer service
Helen · 31 August 2023
Agent replied · 27 October 2024
Hi Helen,Thank you for leaving a review! It's great to hear how positive your experience has been and especially how informative and supportive our agent, Becky, has been throughout.Best wishes,Cubitt & West.
★★★★★ 5/5
GoogleSuch a helpful team and have done an amazing job for us.
Benjamin · 28 December 2023
Agent replied · 23 October 2024
Hi Benjamin,
Thank you for leaving a review! It's great to hear how helpful our agents have been throughout your journey with us.
Best wishes,
Cubitt & West.
★★★★★ 5/5
TrustpilotProfessionalism and great communication skills Kurwahn Coote
Kurwahn Coote,Great communicator, good listener with a great potential to learn new skills every day. Very adoptable, respect cultural diversity and values, understands peoples' needs and ensure that both Tenants and Landlord treat fairly. Well done Kurwahn
Julie · 16 April 2021
Agent replied · 27 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotCubitt & West Redhill = THE Dream Team
This is my first house sale and I have been supported every step of the way by Michelle, Tyrone and Jason. Always courteous and attentive, they made my house-selling journey more manageable. In person and on the phone, they are there to assist and always keep you in the loop. I really can't recommend them enough. A really great team!
Mrs · 31 August 2022
★★★★★ 5/5
TrustpilotNicola from Cubitt & West ws great!
Nicola from Cubitt & West was brilliant, really helpful and friendly service during our hunt for our home.Service highly recommended!
Scott · 2 June 2023
Agent replied · 27 October 2024
Good afternoon Scott,Thank-you for your kind words about the Waterlooville office of Cubitt & West and in particular Nicola. I will be sure to pass your comments along to the team.Kind regards,Cubitt & West
★★★★★ 5/5
TrustpilotKat was amazing showing me around ,
Kat was amazing showing me around ,Love this Estate Agency ,Thank you
Evelina · 13 August 2022
★★★★★ 5/5
TrustpilotGreat experience.
I have recently let a property through Cubitt and West and the experience so far has been really good. Ciaran in particular is very helpful and always on hand to answer any questions. Even if he doesn’t know the answer there and then, he will endeavour to find out and come back to me promptly.
Becci · 16 February 2023
★★★★★ 4/5
TrustpilotGood professional service
Good professional service. A little delay in communication a couple of times (from the office staff) but overall good experience. Specially thanks to the selling team (Nicole, Liam and Ben all deserve a special thanks).
Mr · 20 July 2021
Agent replied · 27 October 2024
Dear JamshedThank you for your kind words about Nicole, Liam and Ben. I will be sure to pass your comments along.Kind regardsBecky Jennings, Operations Director
★★★★★ 5/5
TrustpilotSuperb team helped us meet stamp duty…
Superb team helped us meet stamp duty deadline in time. Ross, Lindy and Pam all helped us in the negotiations, questions and chasing when needed and were a valued support whilst purchasing our new property.
Emma · 3 July 2021
Agent replied · 27 October 2024
Dear EmmaMany thanks for taking the time to give Ross, Lindy and Pam at our Cranleigh branch such a lovely review. They were really pleased to receive this as they pride themselves on giving an exemplary service to their customers.I wish you all the best in your new home.Kind regardsBecky JenningsOperations Director, Cubitt & West
★★★★★ 5/5
TrustpilotWe honestly have had the best…
We honestly have had the best experience with Cubitt & West, Abbie Tallack helped us all the way through the process and we really feel like she went the extra mile.Would highly recommend!
Chloe · 25 October 2021
Agent replied · 27 October 2024
Good morning,Thank-you for you kind words about the Portsmouth Lettings office of Cubitt & West and in particular Abbie. I will be sure to pass on your comments.Kind regards,Neil PiperOperations Director
★★★★★ 5/5
TrustpilotThe staff at peacehaven have all been…
The staff at peacehaven have all been great espiecaly Karen has always kept us up to date with all goings on thank you to her and everyone at c and w from Paul b
BLADON · 23 July 2021
Agent replied · 27 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
GoogleCubitt and West of Chichester have provided me with a truly outstanding, professional and exceptionally approachable service. Within a very short time they have taken on my property and on every step of the way have excelled my expectations. They have secured me a sale based on expert and one to one advice. Thankyou to all involved.
B · 24 October 2022
★★★★★ 5/5
GoogleExcellent service, really happy! Cubitt & West sold my flat within a week of having it and successfully guided me towards a fairly quick completion.
My contact at C & W also kept me updated on her day off which she didn't need to which showed their level of commitment to clients. I can't thank them enough!
Stephen · 24 October 2022
★★★★★ 5/5
TrustpilotExcellent Agent!
Excellent Agent!I was extremely impressed with Paul & Kurwahn at Cubitt & West. Fantastic customer service, marketing, & photographs. My flat let really quickly to a high quality tenant. I would highly recommend using this company.
Caterham50 · 13 February 2021
Agent replied · 27 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 1/5
TrustpilotAVIOD LINDSAY ROWLATT (HORAM)
This estate agents is a complete joke. The whole time we have had Lindsay unfortunately, poor communication, stinking attitude and expects us to jump when it takes her a lifetime to sort anything out.Never will I go through estate agents again. Sort your self out and do your job. All you care about is your bloody commission
Stephanie · 19 October 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
