William H Brown Chesterfield reviews

★★★★★ 1/5

Trustpilot

I do not have words for this level of unprofessionalism and incomptence

Just poor on every level. Communciation has been abysmal from the start. I feel I have been lied to on several occasions and it is clear most members of staff don't give a damn. Avoid I have the great displeasure having to deal with these people over the last fortnight regarding a property I want to rent. There have been issues right off the bat, including an agent called George not turning up to a viewing because he forgot and it taking four days and six phonecalls for me to be told that no-one in the office I was calling was going to call me back and I needed to call elsewhere. No apologies offered at all. It got worse when I put in an offer on a property though. When I put in my offer I was asked some questions and these identified I would need someone to guarantee my lease. That's fine, I'd anticipated that and my parents were willing to do this for me. I dealt with an agent called Sam who called them before putting in my offer to ensure they would meet the criteria for a guarantor. At this point, or at any point during the process, Sam never gave any indication that they did not. This only came to light approximately a week before I was due to move in (my parents are semi retired and generate a portion of their income through investment property and the stock market. This was apparently unacceptable for a guarantor. Which would have been fine, if Sam had told them that from the start). We found a solution, where my parents would pay my first six months rent and I'd then rent from the landlord. I had to chase (approximately four phone calls) to get this answer from him and even then, I had send him back to renegotiate as he had not done this properly (he attempted to agree a six month lease when both me and the landlady wanted something longer). When putting in my offer, I had agreed to go into a zero deposit scheme and paid £250 in order to do this. The issue with the gaurantee also took my out of this scheme, although this was never communicated to me at all. If I had known, then I would have reconsidered my position. Because Sam did not mention the problem when it arose, I was not afforded this opportunity. The only warning I had that extra money was needed, came to light when the invoice arrived and they had stuck an additional £1200 onto the fees. The only possible inkling we had about this was a phone call from Sam about 20 minutes before the invoice was sent, which lasted for all of 30 seconds and briefly mentioned a deposit. Something that I thought had already been paid and had no reason to suspect otherwise. I want to be clear here, the fact I failed the checks is not the problem (I'm a recent university graduate moving from part time to full time work and separating from my partner. I'm not naive to the fact I do not look good on paper). The lack of communication and the lack of care from Sam and his director, Rachel is. They prevented me from making a decision with the full facts. I have been left feeling utterly lied to and like I have no choice but to find an additional insane amount of money or leave me and my children homeless. Salt was further rubbed into the wound as when I called Rachel to discuss this, she sadly decided to double down on the lie that Sam had discussed this deposit with me and implied I was making it up. I have emails to confirm this deposit was never mentioned. No apologies were forthcoming, just a shoulder shrug and an offer to refund my holding deposit as well as a sly comment that it's a landlord's market right now, which is just further confirmation of how little they value potential tenants. No property is worth having to deal with these people.

Penny · 22 August 2022

★★★★★ 5/5

Google

Seems like a pretty bunch. The phone almost always goes to the sales Team whenever you call but besides that, other processes were quite straightforward. Charly and Cameron were quite helpful also. Completely recommend.

Tim · 25 October 2023

★★★★★ 1/5

Trustpilot

Do not use William H Brown they are the…

Do not use William H Brown they are the worst agent any one could get they never return your calls no good advice at all you do not hear from them at all and if you do there advice is totally wrong there staff are badly trained and give the wrong advice. I nearly lost my removal company on there advice which was totally wrong,but the removal company which is Relocate were brilliant and brought in an extra van on the day.the only good advice and updates were from the agent I was buying from Chris Deller they were excellent I could go on for hours but will not SO PLEASE DO NOT USE WILLIAM H BROWN if you do God help you

Pauline · 1 July 2022

★★★★★ 5/5

Google

Really pleased with the service received from the sales team! Cameron, Holly and Ella are a credit to the industry - would absolutely recommend them to sell your home!

Abby · 16 November 2025

★★★★★ 5/5

Trustpilot

Fabio and Andria made the whole process…

Fabio and Andria made the whole process easy and smooth for us to get a new house to rent and move in. They were informative and updated us on each and every development. They were so helpful. We are so grateful of their professionalism and world class customer service. Many thanks to Fabio and Andria. Not forgetting Ethan who warmthly welcomed us and assisted us when we first visited William H Brown.

Njabulo · 20 March 2023

★★★★★ 1/5

Trustpilot

William H Brown or Sequence, both the same... crap!

This is basically the same review as my Sequence Review, but since they're essentially the same company, why re-invent the wheel?I honestly like to see the best in people or companies, but William H Brown is one of the worst.As a tenant, dealing with them is a nightmare. Everything from arranging repairs, to dealing with contracts.Everything is outsourced; they're nothing but secretaries throughout their entire company.Living in Yorkshire, why do I need to ring someone in Liverpool to tell them a tap is loose, and then wait weeks for a response?And if that 1 person is off work, no one else can pick up that task?Why do I have to send multiple emails and make several telephone calls to get answers, and then be badgered by them for "not doing something", or anyone external to their system?Or the fact that they don't know, nor have access to, their own systems in order to answer any of my questions.Literal blame shifting to anyone but them.And I've only dealt with them for 6 months.

Niall · 9 May 2022

★★★★★ 1/5

Trustpilot

An incredibly poor service

Quite possibly one of the worst estate agents we have dealt with.We were contacted by one of the agents from the Welwyn Branch, who repeatedly told us that unless we had our house valued, we would not be taken seriously by Vendors. After being called on the third occasion by the agent, we decided to get a valuation and I contacted him by return, to let him know that we had. Even though the valuation had been the day before, the agent told me that it would be useful if he also valued my house. This would have been the fourth valuation in the space of 6 months.We were then called by someone from their call-centre and although, seemingly impossible, the service was even worse.All that the lady we spoke to wanted to do, was sell us a product. No real interest in us, or what we were looking for in the housing market. I finally gave in and asked how much the service would cost - she had no idea. When I questioned how she could try to sell me a product, where she did not know the cost, she became flustered and told me that her she would liaise with her "boss". The first time, he apparently told her that he would provide me with info, as he was in my area. When I asked when, she told me he was not, but he could be. When questioned further, he was not going to be in our area. So, I asked her to get him to email me - he was not able to. I then asked her to get him to call me and I was told he would. One week later, she called me back, not remembering me at all. I then got the whole sales pitch again. Enough was enough. I asked to make a formal complaint and was told her "boss" would call me, as he took these things seriously. Still waiting.You are treated as a number and not a person. I am not really sure how they can still be in business.

John · 20 April 2022

★★★★★ 5/5

Google

All settled in my new house…thank you to Charley and Cameron for making everything straight forward and stress free, Very helpful and quick to respond to any of my queries. ❤️

Annabelle · 25 October 2023

★★★★★ 5/5

Google

What a fabulous estate agency W H Browns of Chesterfield! I highly recommend this company. Very professional, knowledgeable, helpful and supportive from the first meeting of valuation through to completion. Help and advice throughout the process was unprecedented. They go above and beyond and give 100%. Enormous thank you to Jackie for her unequivocable support and a huge thank you to the wonderful office staff who always happily communicate any information. It's been a pleasure.

Cheryl · 25 October 2022

★★★★★ 5/5

Trustpilot

Fantastic turnaround in Lettings

I have had a very difficult relationship with WH Brown over my years as a professional landlord and considered them to be among the worst agents in my area .However they really have got their act together, in recent times, due to a change in Management in Lettings starting with Izabela and latterly with Olivia .Olivia has been fantastic not only has she done what she said, she has achieved more than 30% more rent than I was getting and a new tenant was found interviewed and signed up within a week with no hassle or inconvenience to me .Thanks for making my work life easier Olivia I cant recommend you enough and won't hesitate in using WH Browns in future .

David · 4 March 2022

★★★★★ 1/5

Trustpilot

Purchasing a property

Tried purchasing a property and had the offer accepted on agreement it was removed from the market with no further viewings. Solicitors were involved and all checks completed. They continued viewings, without our knowledge, and we were gazumped. DO NOT use this estate agents!!!

Clara · 15 October 2024

★★★★★ 5/5

Google

We have just both bought and sold a property for our ageing parent through William H Brown, Chesterfield. The 'sales' team were absolutely amazing; they really demonstrated care and empathy for my father-in-law. Matt and Jacky in particular went above what we'd expect in terms of 'service'. Matt went out of his way to visit Dad on several occasions, where he did not need to. He did so as he recognised the reassurance this gave. Matt called us with any updates or 'news' before speaking to Dad to check that we were completely in the loop with everything. Absolutely 5* + service and we'd 100% recommend to anyone. Top team.PositiveResponsiveness, Quality, Professionalism, Value

Sue · 13 January 2022

★★★★★ 1/5

Trustpilot

Unprofressional and tell lies to get…

Unprofressional and tell lies to get you to sign. We rented a house that was with them but also with another estate agent (weird) they advertised it as one price on right move with no deposits and they tried to change the prices after we signed. Promised us the house was going to be painted and plastered before we moved in and when we moved in it was a horror show, including mouldy food still in the fridge! Baring in mind this was the middle of a pandemic. When we called to complain we were told they no longer worked with the other company and did not deal with this property at all anymore. Keys were lost in their offices when we went to move in, and just a total lack of organisation or care for their tenants. A year later when we move out surprise surprise it is them that want the keys back to rent the house out again.Unless you are desperate for a house I would avoid!

Gertrude · 7 January 2022

★★★★★ 1/5

Trustpilot

Let down and disappointed

After careful consideration I decided to use the estate agent william h Brown to sell my house. After signing the agreement I was waiting 2 weeks for the photographs which I thought was way to long. When house finally went live It sold within a few days. After some weeks I heard nothing I was also using their solicitors Black's. My house was in joint names but I was the main name and stressed I would like all correspondence. I understand it has to be sent to both but it was all sent to my daughter from solicitor which she didn't notice as it was in her spam email. This delayed us by 2 weeks I was very angry as william brown had given them the details. I received no explanation so I dealt with Black's solicitor if I wanted updates etc the were absolutely brilliant. For the money estate agent charged I expected better service. I was not going to give a review however after weeks of completion I received a call off william brown asking if I lived at my old address and would I be interested in selling!!! I can't believe they still had me in their books and did not know I had completed what utter horrible and inconsiderate service. Hopefully I will not be selling in the future but will think very careful about who will sell my house.

Mrs · 4 December 2021

★★★★★ 5/5

Google

My Wife and I would like to say a Massive Thank You to Jackie and her staff at the Chesterfield Branch of W H Brown.Jackie went above and beyond with the help of her staff to get us through a very stressful time selling and buying property’s.Without her help and kind support we wouldn’t have known what to do.Thank You All.You are a Credit to W H Brown. We would highly Recommend Jackie and her team. Regards Mike and Carole.PositiveResponsiveness, Professionalism

Mike · 25 October 2021

★★★★★ 5/5

Google

Our house was marketed in a very professional way and sold within two days of the initial posting ...the communication process with the conveyancing team was a little slow to start but once the Branch Manager Jackie Blakemore got involved the process speeded up no end. Jackie made a very difficult and sometimes fraught process easier to handle and whilst the selling process is not an easy one in England, Jackie made sure that all that could be done to speed the process up was being done. It was a delight to work with the team at WHB Chesterfield and I would fully recommend them as a first choice Estate AgentPositiveProfessionalism

Peter · 25 October 2021

★★★★★ 5/5

Google

We recently sold our property and bought our new house through them also. The whole buying and selling experience was a lot less stressful thanks to Jackie and her team at the Chesterfield branch. Jackie replied to my calls and emails promptly and was always cheerful and helpful. She chased the buyer's Solicitors and was a great middle person speaking to our buyers and the seller of our house asking questions for us. I would like to thank Jackie and her team for a great moving experience. I would definitely recommend WH Brown Chesterfield to anyone. 5⭐👍PositiveResponsiveness, Quality, Professionalism, Value

Lee · 25 October 2021

★★★★★ 5/5

Google

Wonderful team alway happy to help very professional. the first buyer had to pull out do to personal reasons Jackie and the team really rallied around and sent emails to all that was interested. as we had put a deposit down on our new house and was worried if we didn't sell we would lose our deposit and house. they managed to find another buyer within 24 hours and we recently completed the sale would definitely use William h brown again made it so much easier thanks to all the teamPositiveResponsiveness, Professionalism

Lee · 25 October 2021

★★★★★ 5/5

Google

Myself and my partner have just bought our first house with William H Brown and we cannot recommend them enough! We've had Jackie as out estate agent and she's been a wonderful help to both of us. She's always responded to any and all of our queries quickly and has been a huge help and stable factor in this whole process. She's always reassured us and has helped us stay calm and collected throughout the whole process. The other lovely staff there have also been helping us throughout when Jackie was unavailable, everyone we've spoken to has been so lovely and helpful.PositiveResponsiveness, Quality, Professionalism

Elise · 25 October 2021

★★★★★ 1/5

Trustpilot

Please take my advice and stay well…

Please take my advice and stay well away from these people. I have viewed a property through the Newark branch and made an offer to which I have waited over a week for a reply, only to call and be told it is sold with accompanying giggles.I arranged a viewing of another property and after a three-hour drive was told my fictious daughter had called and cancelled the viewing.There is something very wrong with these prople.

123 · 16 May 2022

★★★★★ 1/5

Trustpilot

Please Please avoid the sudbury branch…

Please Please avoid the sudbury branch it seems that they put sold houses showing them as for sale and even keep up for the sale boards . I called about a property that has just been advertised on Rightmove only to be told it was sold two weeks ago and this is there internal process that they MUST advertise. This creates false advertising . Despite speaking to the Manager they feel what they are doing is correct , Rightmove is allowing this kind of behaviour.

Suzanne · 10 September 2021

★★★★★ 1/5

Trustpilot

Extremely unprofessional and…

Extremely unprofessional and disorganized team. I contacted this agency regarding a property to let. Michelle initially promised to arrange a viewing but never followed up. After chasing them myself, I finally spoke with another team member who scheduled a viewing, only for it to be for a completely different property than the one advertised on their website.

Alon · 21 October 2025

★★★★★ 5/5

Google

Charly & Molly have been absolutely incredible throughout the whole experience. They made sure we was kept inform throughout, and what is expected to be a stressful time was so straightforward and settling. The turn around was so quick and both Molly & Charly were quick to respond to all emails and my million and one phone calls a day. The whole process was brilliant. Thank you again both of you!

Lauren · 25 October 2022

★★★★★ 5/5

Trustpilot

I believe in giving praise where praise…

I believe in giving praise where praise is due and Liam you definitely deserve praise as you are doing a great job as how you represent W H Brown is exemplary. Thank you for the fantastic service you gave my husband and I when we recently purchased our new property.You went out of your way to keep us up to date with the progress of the sale. You supported us with an extra viewing, replied to emails and always promptly returned our calls. You were always jolly and very helpful.I believe you went above and beyond your job description to ensure we had a fantastic experience in purchasing our home. For this Chris and I are truly grateful. Nothing was too much trouble. With your help we managed to purchase a property in just over 5 weeks, at a crazy busy time, probably the busiest time in the last ten years, thank you.The whole William H Brown team were so professional and helpful throughout our purchase. Well done William H Brown.

Julia · 29 June 2021